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Travel Consultant
Job Details
APPLY HERE: Travel Consultant
Customer Support Representative (Contractor)
Job Details
- Follow Standard Operating Procedures
- Review and enter data within various internal and external software programs with high degree of accuracy
- Report data within internal and external programs with a high degree of accuracy and specificity
- Identify and correct data entry errors using appropriate quality control methods
- Manage spreadsheets and data record tracking with high degree of reliability
- Maintain HIPAA compliance and high standards of privacy and security when managing sensitive information
- Document customer interactions within our CRM systems or other software programs with a high degree of accuracy and specificity
- Perform customer-facing tasks including phone calls, web inquiries and email communications
- Support multiple products and partner and prioritize based on business needs
- Complete and and assist with quality investigations and complaints
- Work with cross functional teams, including but not limited to security, privacy, quality, bioinformatics, engineering and partner success
- 4+ years of professional experience in quality, customer support or similar roles
- Associates or Bachelors degree preferred or equivalent work experienceÂ
- Experience in working with private health/personal information and comfortable working in a regulated environment and thoroughly documenting information
- Experience using CRM, ERP and chat messaging platforms or similar systems and software
- Proficient in computer applications (Including, but not limited to the following: Mac Office Suite, Google Docs, Google Sheets, Office 365, Microsoft Office)
- Analytical skills desired
- Strong verbal and written English communication skills
- Strong data entry and typing skills
- Strong problem solving and reasoning ability as required to perform essential job duties and responsibilities
- Motivated to take on additional projects and learn new skill sets as necessary
- Ability to work successfully in a repetitive and fast paced environment
- Strong ability to adapt to change
- Must have a positive “can-do-attitude”Â
- Experience in the life science, biotechnology, and or healthcare environment or similar environments
- Experienced in UAT
- English/Spanish translation verbal and written a plus
- Willing to assist others
- First 30 days: you’ll spend time learning the Helix way, completing training and onboarding for your roles, and getting introduced to your team and relevant stakeholders. You’ll also gain a deeper understanding of our customers, our products, the impact we make in the lives of our communities, and how to thrive at Helix through participation in Helix U.
- Day 30 – 60: you’ll spend time contributing to projects, deeply familiarizing yourself with team and company processes, and developing a deeper understanding of Helix’s products, services and capabilities.Â
- Day 60 – 90: you’ll build your OKRs with your manager, start to take ownership of projects and initiatives on your team, and begin to demonstrate your impact on the Helix mission.
Compensation
APPLY HERE: Customer Support Representative (Contractor)
Build Resume for $1 Join Extra Leads Club for $1Scheduling Specialist
Job Details
We’re seeking a part-time professional, detail-oriented Scheduler to join our high-touch Community Outreach Team. You’ll play a key role in driving participation in technology projects — including onsite wearable technology testing and at-home tech studies — by contacting and scheduling participants across the U.S. This is a telephone/computer-based position; there is no face-to-face interaction with patients or other customers.
This is a phone-heavy role, and you’ll spend most of your day calling, but you’ll also support with email and occasionally text outreach. You’ll be expected to follow structured systems, navigate platforms like AWS and Monday.com, and consistently hit daily scheduling targets.
This role is part-time (<29 hrs/week), with assigned shifts, including optional Saturday shifts. $13.00 per hour.
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Key Responsibilities
- Call, email, and text study applicants to verify information and book appointments
- Follow clear protocols and project-specific scheduling rules
- Log activity and updates in our scheduling platforms
- Hit daily and weekly booking targets to support time-sensitive project goals
- Communicate proactively with team leads on blockers or escalations
- Handle PII and sensitive company data with professionalism and discretion
What You’ll Need
- Strong phone presence, clear verbal communication, and professional tone
- Reliable internet and quiet work environment (headset strongly recommended)
- Consistent attention to detail and the ability to follow structured processes
- Ability to work independently and stay accountable for output goals
- Comfort using digital platforms (training will be provided)
- Previous experience in outreach, scheduling, or call-based roles is a plus
Why Join Us?
- Remote-first team and flexible structure
- Opportunity to contribute to cutting-edge tech and research projects
- Simple workflows in a supportive, performance-driven environment
- Training provided — just bring focus, follow-through, and communication skills
What Makes Applause a Great Place to Work:
Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Our expertise continues to help leading brands deliver quality digital products to their customers. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world’s leading brands to deliver quality digital products and experiences to their customers on a global scale. With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence.
At Applause, living our core values – In it Together, Be Accountable, Create Value for Our Customers, Celebrate Authenticity, and Crush Your Goals – informs our choices as individuals, as teammates and in our everyday interactions with customers. Our values help to keep us on track to deliver the best outcomes, and to be the very best team we can. Embracing a culture of respect, authenticity and inclusion, we value and celebrate diversity. Together as one Applause Nation, we strive to enable professional opportunities for all employees.
Please visit https://www.applause.com/life-at-applause to learn more about the employee experience at Applause Nation!
Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click hereto complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.
APPLY HERE: Scheduling Specialist
Build Resume for $1 Join Extra Leads Club for $1Customer Support Specialist – Remote anywhere in the US
Job Details
What we do
KinderSystems (www.KinderSystems.com) is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. Built and supported by industry experts, KinderSystems envisions a world where all families, no matter their income level, have access to high quality child care. Hundreds of agencies in the publicly funded child care sector use KinderSystems applications via the cloud or mobile devices to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve.
What you’ll do with us:
As a Customer Support Specialist with KinderSystems, you will provide high-quality, first-line client service and technical support to customers using our software via telephone, email, chat, and personal interaction. We are looking for candidates that are enthusiastic about caring for our clients. This position requires strong attention to detail and a customer-focused mindset. Our Support Center is open from 7am-1am EST.Â
The first four weeks of employment will be in training, which may start between 7am-9am central time. New hires must be able to be flexible in their work schedule for the first 4 weeks.Â
Responsibilities and Duties:
- Answering telephone calls, emails, and chats in a fast-paced call center environment
- Accurately document and process customer claims in appropriate systems
- Follow all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Appropriately escalate customer issues to management
- Utilize knowledge base and training to answer customer questions accurately
- Answer telephone calls promptly and in a polite and professional manner
- Train end-users on how to use company software products and systems
- Help meet customer Service Level Agreements (SLAs)
- Attend meetings and training and review all new training material to stay up to date on changes
- Ensure first call resolution through problems solving and effective call handling
- Occasional travel may be required (for conferences or to visit customer sites)
- Occasional on-call or overtime evening hours are required, and occasional weekend hours may be required, depending on the needs of our clients
- This position is remote, and applicants are required to have a dedicated home office space free from noise and interruptions
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Who you are:
- Bilingual, including written and verbal communication is preferred
- Experience working in a support center, preferably SaaS
- Experience within the childcare industry, preferable experience within a subsidized childcare program
- Experience with KinderSystems software is a huge plus!
- Strong interpersonal, writing, and verbal communications skills are essential
- Excellent troubleshooting skills are vital
- Teamwork is necessary
- Education and experience in customer handling skills are highly desirable
- Experience with CRMs
- Experience with Microsoft Word, Outlook, and Excel is required
- Three or more years of on-the-job technical writing, training, or education experience is preferred
 What We Offer
- The ability to work from anywhere in the United States
- Starting pay is $20/hour, depending on experience
- Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date
- 401(k) retirement plan, with company match
- Paid company holidays and generous PTO
- Friendly, supportive, and adventurous environment with a team of engaged colleagues who are all focused on enabling and improving the childcare industry for all families.
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KinderSystems actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and complete the required employment eligibility verification form upon hire.
APPLY HERE: Customer Support Specialist – Remote anywhere in the US
Build Resume for $1 Join Extra Leads Club for $1General Clerk Representative – Accredo – Remote
Job Details
Accredo is currently seeking a General Clerk Representative. This position entails high volume calls. The General Clerk Representative delivers straightforward administrative and/or other basic business services in General Administration. Issues tend to be routine in nature. Good knowledge and understanding of General Clerk duties and business/operating processes and procedures. Executes automated reports and compiles and prints listings; may manage a database, retrieves data and conducts status inquiries; maintains a filing system; examines documents for quality and accuracy, resolves minor discrepancies; maintains an inventory, receives, stores and issues material and supplies; determines appropriate methods for processing of mail, files and supplies.
SHIFT:Â Monday – Friday, 10:30 -7pm ET (first 6 weeks of training 9 – 5:30pm ET)
RESPONSIBILITIES:
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Adhere to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures.
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Follow up on the individual workload and taking appropriate action when agreed targets are not met.
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Work within a fast-paced environment.
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Take initiative for problem solving with ability to multitask effectively and use critical thinking when working different task with the team.
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Maintain a co-operative and friendly working environment.
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Take ownership of difficult task work.
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Respond via the most efficient channel (e.g. phone, e-mail, letter, etc.).
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Demonstrate exemplary customer service skills.
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Effectively manage time to complete job responsibilities and tasks.
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Prioritize work by knowing the most effective and efficient processes to accomplish tasks, with a focus on continuous improvement.
QUALIFICATIONS:
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High school diploma or GED required
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1+ years of experience in call center preferred
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Ability to work in collaboration with a team
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Proficient in Typing
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Knowledge of MS Suite (Microsoft Excel, Microsoft Word, PowerPoint) preferred.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17.79 – 26 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances
APPLY HERE: General Clerk Representative – Accredo – Remote
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