Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking the right individual to fill a tremendous career opportunity for an Application Support, Assistant Technical Support Representative ! This role is approved to be fully remote and can be based anywhere in the United States.  

The Assistant Technical Support Representative is the first point of contact for all our Ferguson Associates. While providing a high level of customer service, the Assistant Technical Support Representative answers incoming calls, tracks information in a ticketing system, uses a knowledge base tool along with their own personal expertise to resolve incidents in a timely fashion. The Assistant Technical Support Representative will be tasked with providing in-depth troubleshooting on a variety of internal applications. The Assistant Technical Support Representative escalates unresolved problem/issues/requests to the other support teams as required.
 

Responsibilities:

• Heavily use training, documentation/knowledge, and peers to develop troubleshooting and research skills
• Understanding of troubleshooting with End Users
• Strong communication skills
• Consistently document and solve any reported issue
• Develop and maintain strong relationships within the IT department
• Develop and maintain an understanding of Corporate and IT policies and procedures
• Develop and maintain verbal and written communication skills
• Develop and maintain creative thinking in troubleshooting techniques
• Develop and maintain solid customer service and follow-up skills
• Stay in sync with defined processes
• Capable of multitasking efficiently
• Capable of critical thinking and understanding issues through context clues
• In addition to the essential job functions described above, all associates will perform duties as requested by management

Qualifications:

• 0-2 years of relevant experience in a technical call center or comparable education preferred
• Possess basic SQL knowledge
• Experience with call/chat interface is ideal, along with any experience with ticketing systems
• Experience developing software in UniBasic, Java, React, Python, or other modern language
• Passion for supporting custom applications
• Experience using Oracle Cloud Infrastructure, Electronic Data Interchange (EDI), mobile device OS, and Microsoft Office products is preferred
• Outstanding communication skills, both written and verbal
• Phenomenal customer service skills
• Excellent organizational skills

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#Li-Remote

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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$17.36 – $27.76

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Job Posting Title

Eligibility Specialist Sr

Job Description

The Senior Eligibility Specialist ensures the accurate and timely processing of eligibility data for Commercial Markets and Government Programs. This position supports both internal and external stakeholders by resolving moderately complex eligibility issues, maintaining data accuracy, and contributing to process improvement initiatives. This role works under general supervision and supports operational excellence through detailed data validation, adherence to regulatory requirements, and partnership with senior team members to troubleshoot eligibility discrepancies.

Responsibilities

• Review, validate, and process eligibility files and enrollment data in accordance with established procedures and timelines
• Investigate and resolve moderately complex eligibility issues and customer inquiries, escalating as needed to senior staff or leadership
• Identify and document errors, trends, and inefficiencies within eligibility data to support continuous process improvements
• Ensure compliance with applicable contractual, regulatory, and internal requirements, maintaining confidentiality and data integrity
• Support audit preparation and respond to data-related inquiries from internal stakeholders and external partners
• Other duties as assigned

Minimum Qualifications

• High school diploma from an accredited school or equivalent GED

• 2 years of experience in eligibility, enrollment, PBM, or related healthcare administration

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• Strong attention to detail and organizational skills with the ability to manage competing priorities
• Excellent written and verbal communication skills for internal and external interactions
• Ability to analyze and resolve moderately complex issues with minimal supervision
• High degree of accuracy and accountability in data management
• Demonstrated ability to work effectively in a team-oriented and collaborative environment

Preferred Qualifications

• Experience with eligibility or enrollment platforms and large-scale data management systems
• Proficiency with Microsoft 365 applications, including Excel and Outlook preferred

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $21.15 – $31.73 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the “Benefits at a glance” button for more detail (https://www.primetherapeutics.com/benefits).

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.  

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This role performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities

• Makes and maintains a connection with the customer by understanding and meeting their needs

• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management

• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed

• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

• Participates in or assists in training new or less experienced employees and demonstrating work processes

• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

• Receives, screens and routes incoming telephone calls and other electronic correspondence

• Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently

Experience

• 0-2 years experience (Preferred)
 

Supervisory Responsibilities

• This job does not have supervisory duties.

#LI-BL1

Skills

Business Communications, Claims Processing, Detail-Oriented, Documentations, Organizational Skills

Compensation

Compensation offered for this role is 17.98 – 25.66 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.