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Enrollment Eligibility Representative II

Job Details

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose:
Processes and maintains eligibility information for routine individual and/or employer groups under general supervision.

  • Maintains accurate eligibility records for individuals and/or assigned employer groups
  • Process all enrollments; plan changes, and disenrollment transactions
  • Reviews aging to determine delinquent accounts, membership reconciliation issues from premium issues
  • Produces and distributes delinquent notices to members
  • Provides daily support on incoming verbal or written correspondence enrollees regarding eligibility and processing status
  • Communicates policies, procedures and benefits to employees, enrolled members or, if applicable, employers
  • Interacts with staff in other departments to clarify and resolve eligibility problems presented by members
  • Provides cross training and back-up assistance to other enrollment groups
  • Provides support within service operations as needed such as Membership Accounting
  • Performs other duties as assigned
  • Complies with all policies and standards

Education/Experience:
High School diploma or equivalent required. Two years general office work experience with attention to detail. One year previous experience in an HMO insurance or medical setting preferred. Medicare enrollment processing experience highly preferred.

Pay Range: $15.87 – $27.25 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

 

APPLY HERE: Enrollment Eligibility Representative II

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Member Service Representative – Contact Center

Job Details

Mission:

In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.

Culture Competencies: S.T.R.I.V.E

  • Maintains our members’ and employees’ trust by safeguarding their financial data and information.
  • Values and respects everyone’s abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of ‘better together’.
  • Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.
  • Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.

General Summary

The primary purpose of this position is to assist USSFCU in living out our cultural values of relationship and service focused as we create and maintain authentic and genuine relationships with members and employees. Under general supervision, but in accordance with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member needs, promotes and refers the appropriate products and services. Opens new accounts and shares while building rapport with the member as a trusted financial partner in order to build the member relationship. Assists members in identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed prescribed sales and service goals.

 

Major Duties & Responsibilities

  • Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on the credit union, the members, potential members and teammates.
  • Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone. Utilizes other channels such as email or chat to communicate with members. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions.
  • Conducts consultative interviews and actively listens in order to assess member’s financial needs. Identifies products and services appropriate to the members’ situation. Opens new accounts accurately and promptly.
  • Is accountable to ensure that any exceptions and errors are minimal. All exceptions and errors promptly addressed and corrected.
  • Provides accurate information as they assist members with all general inquiries regarding accounts, products and services. As appropriate, advises members of regulations applicable to these policies and procedures.
  • Processes member electronic transaction requests such as share to loan payment transfers, check orders, etc. Responds to member inquiries regarding account errors, discrepancies or other concerns. Provides solutions for the immediate situation as well as to help prevent possible recurrence of the same issue.
  • Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe.
  • Works with other team members and departments to provide assistance and resolution to member inquiries.
  • Works ‘Better Together’ with other team members to promote teamwork, unity, and consistent operations. Works with the credit union team to meet and exceed departmental and organizational goals as well as any assigned individual goals. Is results driven, possesses a high sense of urgency and is self-motivated to succeed. Able to multitask, requiring good organizational skills.
  • Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act.
  • Ability to perform duties defined in Credit Union Security Program and Disaster Recovery Plans. 

 Non-essential Duties & Responsibilities

  • Performs other duties as assigned.

Experience and Skills

 

Education and Experience: Bachelor’s degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required.

Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required.

Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.

Location: Remote opportunities in the following states ONLY: MD & DC (Minimum $47,772.01 – $71,658.01), VA, CT, NC, SC, LA, TX, FL; Chicago, IL ($43,088.48 – $64,632.71); Somerville, MA ($45,898.59 – $68,847.89).

Supervisory: None Required.

Time in Service: None Required.

Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.

 

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

APPLY HERE: Member Service Representative – Contact Center

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Call Center Specialist

Job Details

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Triangle region is currently seeking a dedicated Call Center Specialist to join their team. Our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist’s responsibility is to schedule and reschedule services and assist with related administrative tasks.

Why Join EmergeOrtho? 

  • Fast-Paced Environment – Stay energized and engaged in a dynamic setting
  • Full-Time Schedule – Enjoy the stability and consistency of a full-time position with regular hours
  • Remote Work Environment – Work comfortably from home while staying connected to a dedicated and collaborative team 

Who Should Apply? 

If you’re a strong communicator, enjoy helping others, and excel in a high-energy environment, we want to hear from you! Whether you have prior call center experience or are looking to grow in a healthcare setting, this is your opportunity to be part of something meaningful. Apply today and help shape the future of orthopedic care – one call at a time!

Requirements

Qualifications and Experience

  • High school diploma or equivalent
  • Minimum two years of customer service experience, preferably in a medical office setting
  • Comfortable using multiple technology-based communication systems effectively and simultaneously
  • Previous experience using a multi-line phone system, preferred

Responsibilities include, but are not limited to, the following:

  • Utilizes practice management software to perform specific duties
  • Serves as a primary resource for all incoming calls
  • Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller
  • Returns phone calls within acceptable time frames
  • Maintains a pleasant, cooperative demeanor while performing all duties
  • Updates account information in the practice management system as necessary
  • Retrieves and directs messages from the general voicemail box and after-hours call service to the appropriate staff member
  • Notifies Team Lead or Manager of issues interfering with department operations
  • May be asked to maintain logs for statistical follow-up of phone activity
  • Will act as a backup to the Referral Coordinator role

Other

  • Follows all applicable department and practice policies and procedures
  • Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
  • Maintains detailed knowledge of practice management and other computer software as it relates to job function
  • Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
  • Attends all regular meetings

 

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/  for additional information or to apply directly. 

 

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.   

 

We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/ 

 

Benefits:

  • 401(k) Retirement plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible spending account
  • Health savings account
  • Paid time off
  • Holiday Pay
  • Employee Assistance Program
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Pet Insurance
  • Milestone Bonus Program
  • For more information: https://emergeortho.com/jobs-in-healthcare/our-benefits/

 

Note: Available benefits based on hours worked per week

 
 
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Customer Support Specialist

Job Details

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America’s Best Midsize Employers for 2025!

Our next class start date is February 9, 2026, and consists of 4 weeks of paid training.

Training is Monday through Friday from 9am – 6pm CDT. After training we offer a fixed schedule of 40 hours per week which includes a Saturday shift. 

 

We’re looking for a friendly, customer-focused individual to join our team as a Customer Support Specialist! In this role, you’ll help manage new and existing claims, making sure everything is processed smoothly and accurately. If you enjoy problem-solving, have a passion for helping people, and thrive in a fast-paced environment, this is the perfect role for you! Strong communication skills, attention to detail, and a team-oriented attitude are key to delivering an outstanding experience for our customers.

At Mercury, we seek a better way to serve our customers, own every interaction, do the right thing in every situation, and move quickly to deliver exceptional results. Join our team and help us make a difference!

 

Geo-Salary Information

An in-person interview may be required during the hiring process

 

The compensation for this role is based on geographic location as follows:

$21.00 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$19.25 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$17.25 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

 

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Key Responsibilities:

  • Claims Intake, Filing & Evaluation: Efficiently process and file new claims, evaluate loss information, and ensure accurate categorization.
  • Customer Support & Resolution: Address customer inquiries, provide clear claim determinations, and resolve issues with empathy and professionalism.
  • Data Entry & Transaction Processing: Accurately enter claim details, process transactions, and ensure timely, correct updates to customer records.
  • Research & Documentation: Conduct thorough research to support claim decisions and maintain detailed, accurate documentation of all customer interactions.
  • High-Volume Call Handling: Manage a high volume of incoming calls, ensuring smooth claims intake and excellent customer service.
  • Policy & Procedure Compliance: Interpret and apply company policies and procedures to ensure claims are processed in accordance with established company guidelines.

 

Qualifications

Qualifications:

  • High School diploma or equivalent, some college preferred
  • Minimum 1 years’ experience in a customer service and/or call center role; experience with high volume calls is preferred; or equivalent combination of education and experience
  • Prior experience working in a remote environment is a plus
  • Must be able to type a minimum of 30 WPM

Skills & Abilities

  • Proficient in Word, Excel and Outlook for document management, communication and data entry
  • Strong ability to analyze, identify and resolve customer needs and issues with professionalism, ensuring satisfaction and positive experiences
  • Ability to accurately handle transactions and data entry to ensure claim-related information is correctly recorded
  • Ability to gather and research information to support claims decisions and resolve customer queries
  • Ability to provide exceptional service by addressing customer inquiries and resolving issues in a timely, professional manner
  • Ability to analyze complex customer concerns or procedural discrepancies and apply logical solutions.
  • Strong written and verbal communication skills to include active listening, ability to clearly and accurately explain procedures, policy and company guidelines to customers and agents
  • Ability to accept and act on feedback to drive continuous improvement
  • Consistently demonstrates commitment to meeting deadlines, completing tasks thoroughly, maintaining a high standard of performance, and ensuring punctuality in all responsibilities and interactions.
  • Experience identifying opportunities for upselling and cross selling additional products and services, preferred
  • Prior experience working in a remote environment is a plus
  • Highly driven and self-motivated with the ability to work in a fast-paced environment

If you’re passionate about helping others, driven to find better solutions, and thrive in a fast-paced, customer-focused environment, we encourage you to apply for the Customer Support Specialist position

  

 

About the Company

Why choose a career at Mercury?

 

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

 

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

 

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

 

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Perks and Benefits

We offer many great benefits, including:

  • Competitive compensation
  • Flexibility to work from anywhere in the United States for most positions
  • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
  • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
  • Medical, dental, vision, life, and pet insurance
  • 401 (k) retirement savings plan with company match
  • Engaging work environment
  • Promotional opportunities
  • Education assistance
  • Professional and personal development opportunities
  • Company recognition program
  • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range

USD $31,574.00 – USD $55,318.00 /Yr.
 
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Customer Care Representative – Advantage

Job Details

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: Remote ( #LI-Remote )

Job Summary

If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.  
 
We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! 
 
In this role you will:

  • Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements. 
  • Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.

Job Details

  • Unlicensed start date: Tuesday, February 24th, 2026
  • Licensed start date: Tuesday, March 24th, 2026
  • Location: The role is fully remote. You will need to provide a quiet, distraction-free environment and high-speed internet.
  • Training Hours: Monday-Friday 9:30am – 6:00pm CST
  • Shift hours: Monday-Friday 9:30am – 6:00pm CST
  • Starting Hourly Rate: The pay for the role is $22.31 up to $23.74 per hour and is solely based on location.

Essential Job Functions

  • Although this position is fully remote, it operates within a highly structured environment that requires you be fully present and engaged. This includes designated start and end times, scheduled lunch and break periods.
  • Assists internal and external customers with moderately complex issues related to insurance matters. Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements. Communicates with customers via multiple channels while navigating multiple systems and platforms
  • Receives and responds to inquiries related to insurance matters. Interacts with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluates and interprets policy information within prescribed authority limits.
  • Accesses account information and communicates while working in multiple systems. Uses account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Documents customer interactions and outcomes thoroughly in system. Escalates unresolved issues requiring advanced support for further resolution.
  • Builds knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Helps maintain department knowledge resources to keep them current. Performs other duties as assigned.
  • Actively listens to customer concerns to identify trends or patterns. Recognizes opportunities for process improvement and makes recommendations to leadership.
  • Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. 
  • Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.

Experience Requirements

  • Minimum of 1-3 years customer service.
    • 1 year of experience in call center environment, insurance, sales or related field preferred.
    • Experience providing customer support within a high-volume, complex environment preferred.  
  • Strong technical aptitude:
    • Intermediate computer skills with ability to navigate multiple systems simultaneously.
    • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
    • Experience with Microsoft Office suite of tools preferred.

Education Requirements

  • High School Diploma or equivalent required.
  • Other: Property and Casualty license will be required for this role. The licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.

Additional Qualifications

  • Call center/agency experience
  • Demonstrated customer service skills
  • Strong verbal communication and listening skills
  • Demonstrated written communication skills
  • Demonstrated analytical skills
  • Demonstrated problem solving skills
  • Demonstrates excellent judgment and decision making skills
  • Friendly and service-oriented
  • Maintains a high degree of professionalism
  • Excellent organizational skills
  • Highly thorough and dependable
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Basic computer skills with ability to navigate multiple systems simultaneously.
  • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.

Physical Environment

Sits for extended periods of time, up to a full work shift. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US – United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran’s status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

 
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Billing Data Entry Specialist

Job Details

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

The Billing Data Entry Specialist is responsible for accurately entering and verifying patient billing data to ensure seamless processing and reimbursement. This role involves reviewing interfaced patient information, ensuring it matches entries transferred to the billing system, and making necessary corrections to maintain billing accuracy. The ideal candidate must have strong knowledge with attention to detail, proficiency in data entry, and an understanding of medical billing and coding processes.

SHIFT:  Tuesday thru Saturday 5:00pm – 1:00am EST (2:00pm – 10:00pm PST)

Job Responsibilities:

  • Enter and verify patient demographic and billing information with a high level of accuracy.
  • Ensure interfaced patient data correctly transfers to the billing system and matches submitted entries.
  • Ensure correct payor is assigned to avoid reimbursement delays.
  • Identify and correct discrepancies in patient, provider, or insurance details before claim submission.
  • Maintain compliance with payor billing requirements and company policies.
  • Communicate with internal teams to resolve missing or inaccurate information.
  • Support timely and accurate claim submission by ensuring all billing data entry is complete and productivity metrics are maintained.
  • Ensure all data is kept confidential and adheres to industry standards for privacy and security.
  • Perform additional responsibilities as assigned while demonstrating company leadership attributes and supporting of the Mission and Values of the company.

Ideal Candidate

  • 3-5 years of experience in billing data entry, preferably in healthcare or laboratory billing.
  • Exceptional attention to detail and ability to identify discrepancies.
  • Strong organizational and time-management skills with the ability to handle multiple tasks and meet deadlines.
  • Knowledge of industry regulations, including HIPAA.
  • Ability to work well both independently and in a collaborative team environment.
  • Experience with Xifin is a plus.
  • Strong organizational and communication skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and Teams) and billing software.

#LI-REMOTE

Pay Transparency, Budgeted Range

$31.25 – $33.65 USD

~

Science – Minded, Patient – Focused. 

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most. 

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

  • High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
  • Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.

CLINICAL EXPERTISE

  • Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
  • Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
  • Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.

Learn more About Us here.

Our Culture

At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you’re not just taking on a job—you’re joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:  

  • Be bold in our vision & brave in our execution. 
  • Communicate directly, with empathy. 
  • Do what we say we’re going to do.  
  • Be adaptable to change.  
  • Operate with a bias for action.    

Benefits include:

  • Paid Time Off (PTO)
  • Health, Dental, Vision and Life insurance
  • 401k Retirement Savings Plan
  • Employee Discounts
  • Voluntary benefits

GeneDx is an Equal Opportunity Employer.

All privacy policy information can be found here.

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Scheduling Specialist 2 – PRN

Job Details

The Scheduling Specialist 2 under general supervision and in accordance with established procedures, schedules complex procedures such as interventional radiology and other advanced or invasive imaging procedures, validates and obtains history and physical, outside images, and complex and interventional orders, and captures patient demographic and insurance information.

ESSENTIAL FUNCTIONS OF THE ROLE

Schedules and coordinates multiple appointments/procedures and testing of patients including obtaining patient history and physical information, outside images, and radiologist approval prior to scheduling complex procedures such as interventional/invasive radiology procedures.

Uploads images to image sharing application for radiologist to review prior to study and move to PACS when necessary.

Contacts patients or providers for complex and/or interventional radiology procedures. Communicates effectively with physicians and other providers.
Contacts patients to schedule complex and/or interventional radiology procedures.

Coordinates with day surgery, pathology, anesthesia, and any other necessary department when appropriate for complex and/or interventional radiology procedures.

Collects patient demographic and insurance information during scheduling phone call with provider or patient. Validates insurance is in network with the provider.

Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure.

Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure.

Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.

Responsible for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period.

KEY SUCCESS FACTORS

Must consistently meet performance standards of production, accuracy, completeness, and quality.

Requires good listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.

Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health, and suffering patients in addition to life/death situations.

Demonstrates effective and professional communication with physicians and other providers. General knowledge of medical terminology and complex and interventional procedures.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.

Demonstrates ability to manage multiple changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing, and computer navigational skills. Basic computer skills and Microsoft Office.

BENEFITS

Our competitive benefits package includes the following
– Immediate eligibility for health and welfare benefits
– 401(k) savings plan with dollar-for-dollar match up to 5%
– Tuition Reimbursement
– PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

– EDUCATION – H.S. Diploma/GED Equivalent

– EXPERIENCE – 3 Years of Experience

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