• Accounts Payable, procurement (P2P) or other financial experience required
• Understanding of accounting concepts through course-work or relevant experience
• Experience with inventory cycle count and/or receiving and shipping discrepancy resolution
• Ability to work in a fast-paced environment with measured performance metrics
• Proficient computer skills, including 10-key, with keen attention to detail in a structured, paperless work environment
• Ability to recall information needed for quick decision-making and critical thinking
• Ability to organize and prioritize work, adjusting in accordance with job objectives
• Demonstrate Microsoft Office software skills (Outlook, Word, Excel, Teams, etc.)

• High School Diploma or equivalent
• At least 1 year of experience in a call center environment
• Basic knowledge of the U.S. healthcare system
• Strong written and verbal communication skills
• Close attention to detail and the ability to follow structured processes
• Comfortable navigating multiple computer applications
• Typing speed of 25 WPM or higher

• 3-5 years of experience in a billing or accounting operations/support environment
• Associates degree preferred
• Proficient in MS Excel, Word, and Outlook and accounting software
• Excellent interpersonal, verbal and written communication skills
• Highly organized with the capability to follow standardized procedures along multiple phase processes
• Detail-oriented, analytical, high initiative to function independently with little supervision yet work effectively on a team and with other business partners
• Aptitude to multi-task effectively and prioritize work in a fast-paced work environment with daily/monthly deadlines
• Analyze and resolve problems, offer creative solutions when needed

• 1-3 years hospital claims processing experience, specifically processing UB-04 claims (inpatient)
• Computer skills.
• Experience in CPT and ICD-10 coding.
• Familiarity with medical terminology.
• Ability to communicate with various insurance payers.
• Experience in filing claim appeals with insurance companies to ensure maximum reimbursement.
• Responsible use of confidential information.
• Strong written and verbal skills.
• Ability to multi-task.

• Mastery of the English language

• Bachelor’s degree in a language-related field (linguistics, TESOL, language studies, English)

• Attention to detail

• Typing speed of 55+ WPM

• Previous transcription experience

• ESL/EFL teaching experience

• Ability to successfully work independently and remotely from a home office

• Experience in account management, customer success, operations, or client-facing support roles
• Strong written and verbal communication skills with a detail-oriented and highly organized approach
• Ability to manage multiple workstreams and stakeholders in a fast-paced environment
• Comfort working cross-functionally with internal teams and externally with customers
• Basic analytical skills with experience supporting dashboards, reporting, or operational metrics
• Experience working with CRM tools (such as Salesforce) and Google productivity tools
• Nice to have: experience in corporate travel, SaaS, implementations, migrations, or globally distributed client environments

• High school diploma or equivalent required; associate’s degree preferred.

• Minimum of 2 years of experience in provider enrollment, credentialing, or healthcare administration (preferably within a medical group or multi-site provider organization).

• Knowledge of Medicare/Medicaid enrollment processes and facility privileging preferred.

• Familiarity with CAQH, NPPES, PECOS, and similar systems strongly preferred.

• Bachelors Degree or equivalent experience
• A minimum of 2 years of experience providing help desk / customer service support for enterprise systems built on the Microsoft 365 platform, including Power Platform, SharePoint, Teams, etc.
• Experience using the Microsoft 365 suite of applications, including Teams, OneDrive, SharePoint Online, and Power Platform tools
• Excellent customer service and communications skills
• Critical thinking, complex problem solving, and judgment and decision making ability
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills
• Must be able to obtain and maintain a federal government public trust clearance
• Must be a US Citizen

• Education: Associate Degree or an additional three years of experience appropriate to the position under consideration
• Experience:  3 years of Experience in revenue cycle, finance, customer service or data analytics

• Experience with technology Managed Service Providers.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Experience working at a managed service provider as a dispatcher is preferred.
• Experience with ConnectWise is preferred.
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provide
• Self-motivated with the ability to work in a fast-moving environment

• High school diploma or equivalent
• Solid understanding of basic accounting principles
• Proficiency in spreadsheets, including Microsoft Excel and Google Sheets
• Data entry skills
• Ability to identify and solve problems
• Previous Solomon experience preferred
• Excellent written, verbal, and interpersonal communication skills
• High degree of accuracy and attention to detail
• Ability to plan, organize, multi-task, prioritize and re-prioritize daily workload and work
• Must live within or close by one of the following counties in the state of Indiana (U.S.): Porter County, Lake County, La Porte County

• Benefits Administration (2 years of experience is required)
• Pension (2 years of experience is required)
• Call Center (2 years of experience is required)
• Insurance
• Listening Skills (4 years of experience is required)
• Administrative Skills (2 years of experience is required)
• Microsoft Office (2 years of experience is required)
• Basic Software Skills (2 years of experience is required)
• Typing Skills 40 wpm (2 years of experience is required)
• Inquisitive
• Critical Thinker
• Problem Solving
• Multiple computer windows
• Documentation Skills (2 years of experience is required)
• Follow up skills (2 years of experience is required)
• Focus
• Phone Time Adherence (2 years of experience is required)
• Years of experience: 2 years
• Experience level: Experienced

• High school diploma or equivalent required.
• Ability to communicate clearly and briefly, utilizing proper grammar and telephone etiquette.
• Prior PC and keyboard knowledge is a mandatory requirement.
• Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.

• Bachelors Degree or equivalent experience
• A minimum of 2 years of experience providing help desk / customer service support for enterprise systems built on the Microsoft 365 platform, including Power Platform, SharePoint, Teams, etc.
• Experience using the Microsoft 365 suite of applications, including Teams, OneDrive, SharePoint Online, and Power Platform tools
• Excellent customer service and communications skills
• Critical thinking, complex problem solving, and judgment and decision making ability
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills
• Must be able to obtain and maintain a federal government public trust clearance
• Must be a US Citizen

• High School diploma
• 1-2 years Payroll Customer Service experience
• Experience in Microsoft Word and proficiency in Excel

• Two-year degree and/or two years of claims adjudication and processing experience
• Unparalleled attention to detail. You love getting into the weeds to get things done.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Fast learner. Entrepreneurial. Self-directed.
• Ability to meet deadlines and work under pressure.
• Experience in claims processing, knowledge of insurance principles and procedures is a plus.

• 2 years+ of experience in work areas adjacent to support
• Strong time management and organizational skills
• Experience in health insurance or a related field preferred
• Comfortable with remote work and modern web applications
• Bilingual in Spanish and English is a plus
• Ability to handle stressful situations with patience and resilience
• Adaptable to changing policies, procedures, and technology
• Outstanding communication skills in-person, over the phone, in writing, via email, chat, carrier pigeon, etc.
• Unparalleled attention to detail. You love getting into the weeds to get things done.
• Gritty. You’re willing to jump into any of the team’s work and support. We’re a small team and sometimes when a few of us are out, we all need to help fill in for each other.
• You are mission-driven. You care about making our healthcare system work better for people and business owners.
• You ask questions from a place of genuine curiosity and humility.
• You assume positive intent and meet your teammates with compassionate candor to solve problems together.
• You remain flexible, resilient, and foster a culture of continuous learning even in the face of hardship. 
• You bring a bias for action paired with intelligent risk-taking.
• You follow through on your commitments and foster trust with your colleagues

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications 
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

• At least 2 years of experience in healthcare operations such as prior authorization, utilization management, claims processing, provider services, or related administrative healthcare roles

• Experience interpreting and applying healthcare policies, procedures, or regulatory guidance

• Strong written communication skills with the ability to clearly document decisions and outcomes

• High attention to detail with the ability to balance accuracy, quality, and productivity

• Ability to work independently in a remote environment while collaborating effectively with internal teams

• High School Diploma or its equivalent

• Can type a minimum of 40 wpm

• Comprehend and apply principles of basic math while analyzing data and generating reports

• Good logical thinking and decision-making skills

• Can follow strict timelines

• Communication with all levels of management

• Can work with multiple screens/systems ensuring attention to detail

• Time management skills and can work in a fast-paced environment

• Must read, write and speak fluent English

• Must have good and regular attendance

• Approximate percent of time required to travel: 0%

• Must reside in one of the following states: KY, IN, CO, FL, OH, TX, AZ, TN, VA, OK, and NC​
• Must be able to work a full-time shift of 40 hours per week and must be available to work a shift of Monday through Saturday 8am-11pm EST (Day off will be determined by business).
• Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 25×10 (25mbs download x 10bs upload) is required. ​
• Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, Outlook, etc.

• High School diploma or equivalent required, some undergraduate education preferred
• 1 year of customer service experience, call center environment experience preferred
• A flexible and positive attitude
• A friendly and nurturing attitude toward our patient population of older adults
• Experience with EMR (Electronic Medical Record) documentation preferred
• Ability to multitask, prioritize, and manage time effectively
• Outstanding phone demeanor and etiquette
• High level of integrity
• Proficient PC skills, including basic Microsoft Excel skills
• Spanish, Mandarin, Cantonese, or Polish speakers preferred
• US work authorization

• High School diploma or equivalent
• Excellent Data Entry Skills
• Computer Knowledge
• Basic Math Skills

Education

• Trade School Certificate or Associate Degree in related field.

Experience / Technical Requirements:

• 1 year experience in call center or service desk environment. 
   

• Knowledge of various PC hardware and software applications including:              

– Operating Systems: Windows 7, Windows 10

– Office 365 Support  

– User creations/terminations (tasks/requests)

– End-user self-service tools

– Cloud support – multiple device data syncing

– ServiceNow or other ticketing systems  

– Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. 

– Internet Service Provider (ISP), Cable Modem, and Internet Support.

• Effective troubleshooting and documentation skills
   

• Experience navigating a knowledgebase
   

• Proficient use of Microsoft Office applications.

• Experience in fast paced patient or healthcare provider focused environment is preferred.
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
• Preferred experience in healthcare/medical device companies non- insurance based.
• Proficient with Microsoft Office – especially Outlook; Word, Excel and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment.
• Strong evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. 
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

• Associate’s degree with a major in English, Journalism, or Communications preferred. If equivalent experience, high school diploma required.
• Minimum two years of experience writing, editing, and managing editorial content preferably in the healthcare industry or minimum two years of experience at ASH.
• Demonstrated writing proficiency with a strong attention to detail required.
• Proficiency with Microsoft Office Suite with strong knowledge in styles and formatting.
• Experience with form creation and/or knowledge of Adobe LiveCycle Designer.
• Demonstrated accuracy in grammar, spelling, and sentence construction.
• Excellent written and verbal communication skills with a strong command of the English language.
• Excellent critical thinking and organizational skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• High attention to detail and accuracy, with a commitment to delivering high-quality work.
• Ability to quickly grasp complex concepts and translate them into clear and concise documentation.
• Proven ability to quickly learn and understand complex subject matter.
• Proven ability to manage detailed processes with the ability to self-motivate & work independently.
• Demonstrated ability to effectively manage projects through to completion.
• Demonstrated ability to communicate on the phone, instant messenger, and email.

• 1+ years medical industry or call center/customer service experience

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

• High School Diploma or general education degree (GED)

•    Minimum of one year experience in Medical Billing setting preferred
•    Skilled with website access and usage and experience with ERA/EFT is preferred
•    Proficient with Word and Excel

•    Associate’s degree or equivalent combination of formal training and experience
•    At least two years of supervision experience preferred or a proven track record of supervising a team to achieve results
•    Demonstrated knowledge of third-party and insurance companies
•    Problem solver, self-motivated, self-directed and attention to detail
•    Ability to handle multiple tasks
•    Skilled in Microsoft Office – Word and Excel

• Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards  

• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment 

• The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset 

• The ability to read and utilize provided scripting in a conversational and timely manner 

• Demonstrates a high level of empathy and integrity by always doing the right thing  

• Has an upbeat personality and can show an authentic willingness to assist our customers  

• Previous experience working in a contact center or other customer service role  

• 16+ years of age 

• High School Diploma or equivalent, or actively enrolled  

• Entry-level position, ideally minimum one year EB / Insurance related experience.
• Ideally will hold Health, Life and Disability insurance license or be willing to obtain in agreed time frame.
• College degree preferred.
• Customer service experience preferred.
• Knowledge of BenefitPoint and ImageRight preferred.
• Ability to set priorities and manage deadlines.
• Comfortable with internet-based programs and Microsoft Office products. 
• Detail oriented and prioritizes accuracy. 
• Ability to work independently and in a team environment.
• Eager to learn new concepts and further professional development.
• Open to feedback and coaching.
• Ability to define problems and generate potential solutions. 

• Our Department of Defense contract requires U.S. Citizenship for this role 

• Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS) 

• Minimum one, (1) year customer service experience in a professional environment

• Prior experience managing multiple or competing priorities

• Demonstrated ownership to problem-solve independently 

• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously

• Basic Proficiency using the following Microsoft Office suite (Word, Outlook, PowerPoint, Excel)

• Knowledge navigating multiple systems/platforms and ability to troubleshoot and resolve general technical difficulties in a remote environment.

• 2 or more years of experience working in a healthcare setting

• Proficient in Microsoft Excel (ie formulas, filter, sort)

• 1 or more years’ Experience with in person or telephonic customer service skills,

• Proven experience in a customer service role or similar position.
• A passion for delivering exceptional service, demonstrating patience, warmth, empathy, and optimism when dealing with customer inquiries or complaints.   
• Creative problem-solving and critical-thinking abilities.
• Strong ownership of customer issues and excellent organization and follow-up skills.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable with multitasking through multiple platforms.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Strong accountability and understanding of metrics based work expectations. 
• Ability to work in a fast-paced, remote environment.
• Exceptional verbal and written communication skills.
• Strong command of the English language.  

• Analytical ability and good judgment in evaluating Statement of Health submissions
• High School Diploma or GED 
• 2-5 years of relevant business experience preferred

• You have a minimum of 3 years of experience in a high-volume customer-serving atmosphere or fast-paced healthcare environment

• Passion for serving others and improving the healthcare experience.

• Proven ability to build rapport, trust, and strong relationships.

• Adaptability and resilience to succeed in a fast-changing, dynamic environment.

• Enjoys learning and applying new skills, processes, and feedback in real time.

• Important note for applicants applying for Bilingual roles. You must be fluent in both English and Spanish (in both written and oral communication).

• Experience: 1+ years of working experience in customer service or a related field is preferred. Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required.

• Skills:

  • Collaborative Mindset

  • Effective Communication

  • Customer-Centric Focus

  • Task Prioritization

  • Critical Thinking

  • Coachable & Adaptable

  • Must be able to lift a minimum of 25 lbs.

  • Proficient in Spanish preferred (reading, writing, and speaking)

  • Sense of humor

• Education: High School Diploma or equivalent required.

• Schedule / in-office requirements: This is a fully remote position. Must be able to work 5 days a week with availability to work weekend days.

• Equipment: Must provide your own personal computer and hardwire internet connection (no Macs).

• High School Diploma or GED certificate required.
• 1 year Experience with Call Center or Customer Service operations, preferably in a Managed Care or Health Care environment required.
• 3 years General office experience including administrative support and project management preferred.
• Computer proficiency in MS Office; Outlook, Word, Excel, SharePoint experience required.
• Demonstrated technical proficiency and ability to learn and use multiple internal and external systems, platforms, and tools to support program operation and caller needs.

• College degree
• 1+ years of call center experience
• Listening skills
• Attention to detail

• College degree
• 1+ years of call center experience
• Listening skills
• Attention to detail

Required Qualifications

• Attention to Detail
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• High School Diploma or GED

• High school diploma or equivalent
• Typically, at least 18 months of customer service or related experience

• Prior customer facing sales or customer service experience. 
• Highly motivated to meet deadlines and provide excellent customer service. 
• Ability to efficiently operate computers and multi-task different programs. 

• High school diploma or GED required.
• One (1) year customer service experience or equivalent combination of education and experience required.
• Inbound call center experience preferred.

• High School diploma or equivalent, some college preferred
• Minimum 1 years’ experience in a customer service and/or call center role; experience with high volume calls is preferred; or equivalent combination of education and experience
• Prior experience working in a remote environment is a plus
• Must be able to type a minimum of 30 WPM
• Preferred-Highly proficient in Spanish, capable of effectively communicating in both written and spoken forms. 

• High School Diploma or equivalent
• 0-2 years of job-related claims experience

Or an equivalent combination of education and experience

• Bachelors’ or equivalent degree in Business Administration (or equivalent)

• 2+ years related experience is required

• Strong written and oral communication, organizational, and interpersonal skills are required, as well as a working knowledge of contract provisions regarding client invoicing and payment processes.  

• Must possess extensive knowledge of all aspects of client invoicing requirements.  

• Must demonstrate strong math skills and understanding of the budget and client invoicing process, as well as a demonstrated proficiency in using MS Excel. 

• US Person

• Detail-oriented individual who thrives in fast-paced, deadline-driven environments
• Expert proficiency in Adobe Photoshop, Photo Mechanic, PhotoShelter, Asana, and Airtable
• Demonstrated experience writing accurate photo captions using AP style
• Familiarity with wire services, including AP and Getty Images, for photo sourcing and research
• Strong knowledge of baseball, including MLB teams, players, and league structure
• Excellent written and verbal communication skills with a proven ability to collaborate effectively within a team
• Strong time-management skills with the ability to prioritize tasks and manage multiple deadlines simultaneously

• High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician’s office, appointment scheduler or retail/ service industry; OR Associate’s Degree.
• Completion of Medical Terminology course preferred.
• Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands.
• Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through.
• A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required.
• Must have strong keyboarding and computer skills.
• Demonstrates basic understanding of insurance terminology.

• Minimum of 2-3 years in a relevant field, such as medical record retrieval, call center operations, customer service, collections, or a related area.
• Proficient computer skills; ability to navigate the internet, Microsoft Office Suite, and Outlook.
• Outstanding verbal and written communication abilities.
• Detail-oriented and self-organized
• Capable of managing multiple tasks and prioritizing responsibilities effectively.
• Ability to participate in a team atmosphere and fast-paced environment
• Excellent problem-solving skills
• Strong capacity for retaining and applying knowledge.

• High School diploma or GED required
• Minimum six (6) months customer service/administrative/call center experience required
• Must be able to speak, read and write English clearly and professionally
• Successfully complete the customer service assessment
• Highly effective communicator with strong ability to provide an excellent empathetic customer experience
• Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
• Experience working with a PC, MS Word and Outlook required
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
• Proven ability to work as a member of a team, as well as independently
• All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
• All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
  Previous experience with phone systems, and headset preferred
• Must be able to work from home and comply with remote working policies and requirements
• Must reside and work within the continental US
• Flexibility- must be available to work occasional weekends or holidays.

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities

• High School Diploma or GED
• 1 to 2 years of recent Call Center experience in a fast-paced setting
• Professional, clear, and compassionate phone demeanor and attitude at all times
• Computer navigation skills, including multiple screens, simultaneous systems use, phone and CRM systems
• Ability to maintain a high level of confidentiality and always remain HIPAA compliant
• Excellent verbal and written communication skills for both note-taking and call purposes

• Strong verbal and written communication skills

• Ability to navigate and work across multiple systems and tools simultaneously

• Attention to detail

• Problem solving and critical thinking skills

• Must be able to successfully complete a background check

• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)

• Must have the ability to connect with an ethernet cable to a modem/router

• We are currently NOT hiring in the following geographies, including but not limited to: 
  States: AK, CA, HI, MA, IL, MT & NY 
  Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC

• High school diploma required; an associate’s degree in business or a related field is a plus!
• Experience handling office responsibilities or in customer service is essential.
• Must be a Highly Organized Multitasker who thrives in a fast-paced environment.
• Excellent written and verbal communication skills.
• Self-directed and comfortable working independently without direct supervision.
• Solid time management skills with a proven ability to prioritize tasks effectively.
• Proficient computer skills, including experience with Google Workspace, is strongly preferred.
• Preferred (but not required): Behavioral health experience, Telehealth experience, or experience navigating electronic health/medical records (EHR/EMR).

• High School diploma or GED equivalent

• One (1) year working knowledge of patient registration and insurance verification and authorization processes in a medical organization
  Epic experience preferred

• High school diploma or equivalent
• Associates or Bachelor’s degree in a Finance related field preferred
• No experience in cash posting necessary

• High School Diploma (College Degree preferred) 
• At least two-years’ experience in sales, medical or clinical research setting patient recruiting experience is strongly preferred
• Bilingual proficiency in English and Spanish is preferred, but not required

• 2+ years of customer service experience, including data entry.
• Strong verbal, written, and listening skills.
• Comfortable navigating multiple systems and learning new technology.
• Proficient in Microsoft Outlook and Word.
• Adaptable and open to change in a dynamic environment.

• High School diploma or equivalent, some college preferred
• Minimum 1 years’ experience in a customer service and/or call center role; experience with high volume calls is preferred; or equivalent combination of education and experience
• Prior experience working in a remote environment is a plus
• Must be able to type a minimum of 30 WPM

• High School Diploma or equivalent. Associate degree in healthcare administration or equivalent preferred.

• 2 years of experience in hospital related billing/follow-up/healthcare setting/authorization field.

• Knowledge of/experience working with managed care contracts

• Experience working with customer support/client issue resolution management.

• Strong understanding of medical terminology and insurance processes.

• Experience working in EMR systems, Epic preferred.

• Excellent communication and organization skills.

• Strong multi-tasking skills, working in a face paced environment.

• Proficiency with MS Office and web systems.

• Must be able to multi-task, prioritize, and manage time effectively.
• Strong phone contact handling skills and active listening
• Customer Orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Computer skills (Outlook, Word, Excel)
• Basic understanding or ability to quickly learn the industry specific/fundamentals of medical billing and insurance industry concepts: EOB, UB, 1500
• Understanding of specialty billing, provider-based billing, hybrid billing.
• Working knowledge of SBO environment and non-SBO environment in Epic.