Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

Reporting directly to the Product Support Supervisor/Manager within the Product Support department, the Product Support Customer Specialist is responsible for providing support and issue resolution over the phone for customers and field representatives. Duties include assuming ownership of support cases assigned by a Product Support Manager and following through until the case has been closed or reassigned, using available material resources and/or consulting with product experts when questions cannot be immediately answered, and advancing the resolution of issues in a timely manner.

Visual Comfort Offers:

Work-Life Balance: Monday – Friday, 8:00am – 5:00pm
Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
Paid Time Off: Generous vacation accrual and paid time off policies.
Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
Compensation: Competitive compensation plan
Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
Insurance: Company-provided life insurance and short-term disability coverage.
Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:

Confer with customers by phone or email to obtain information about products or shipping issues, documents, and enter details of complaint or issue and resolution in CX CRM and RMA database.
Research product issues by consulting specifications, historical records, product inspection, assembly instructions, Product Development resources and lighting installation.
Enter data for customer interactions or transactions, recording details of inquiries, complaints, or comments including documenting actions taken for resolution.
While considering the value of the customer relationship make decisions and negotiate settlement of the incident within assigned authority
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Complete product service request call orders, enter replacement sales orders and/or issue call tags via FedEx.
Recommend improvements for products, packaging, shipping, service, and/or billing methods and procedures to prevent future issues.
Interact with all departments and outside Representatives as needed.
Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
Create and resolve tickets related to product specifications or issues.
24-hour acknowledgement and/or resolution to customer inquiries
72 hours or less resolution to RMA (Return Authorization issues)
Responsibilities described above are approximately 90% of the time allocation. In addition, the PSCSR may be requested to engage in classroom training or on-site support, or to participate in events such as product launches, market events, and/or set up retail stores at the request of the Product Support Manager
Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
Exhibits and adheres to the established Visual Comfort Company Values.
Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule while being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.

What you will bring:

An associate degree in business, and six months to one-year related experience.
Advanced product knowledge and problem-solving skills are required for this position.
Ability to apply concepts of basic algebra and geometry.
Microsoft Office, SAP, and Oracle CX CRM software required.
Exceptional organizational and time management skills, with a strong attention to detail
Ability to prioritize and handle multiple tasks and changing priorities
Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
Demonstrate exceptional communication across all contact channels, including email, chat and phone
Available to work a flexible schedule including weekends, early mornings, late evenings
Equivalent combinations of education and experience will be considered for this role

Compensation Range: $25 – $26 per hour

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Job Details

Job Family: VCC Org

Pay Type: Hourly

Hiring Min Rate: 25 USD

Hiring Max Rate: 26 USD

APPLY HERE: Product Support Specialist

The Customer Service Rep – Financial (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Rep – Financial, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Rep – Financial working from home, you will:

Provide inbound customer support using a call flow guide
Help customers resolve basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep – Financial (Remote) role include:

6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
1+ year of customer service experience
Open availability
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

The base salary for this position is $15/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay “early,” when you want it
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

#wfh #wah

APPLY HERE: Customer Service Rep – Financial (Remote)

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it.

As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.

If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you.

For more information about our company, visit CuranaHealth.com.

Summary

We’re looking for a dedicated and resourceful Shared Services Contact Center Specialist to join our Shared Services Team. This team serves as a key connection point for our providers, delivering high-quality support across both Provider Support and Non-Clinical Utilization Management (UM). Every team member is cross-trained to manage inquiries from both areas, ensuring providers receive timely, consistent, and knowledgeable assistance across a variety of topics.

Schedule: 9:30 a.m. – 6:30 p.m. ET | Remote | May include occasional weekend or holiday coverage.

Essential Duties & Responsibilities

As a Shared Services Contact Center Specialist, you’ll handle inbound calls, chats, emails, and faxes from healthcare providers, helping resolve questions related to authorizations, claims, and general provider services. You’ll document each interaction thoroughly, research issues as needed, and ensure prompt, accurate follow-up.

You’ll also guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal. Using empathy, critical thinking, and attention to detail, you’ll make sure providers get the answers they need—so they can stay focused on delivering quality care.

Your day-to-day work may include:

Responding to provider inquiries with professionalism and accuracy
Researching and resolving claim and payment questions
Assisting with provider enrollment and credentialing status updates
Verifying eligibility and benefits
Supporting network participation inquiries
Troubleshooting technical issues within the provider portal
Documenting and tracking interactions to ensure quality and compliance

Qualifications

High school diploma or equivalent (required)
2+ years of experience in a healthcare contact center or customer service role
Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred
Strong verbal and written communication skills
Ability to navigate multiple systems and databases accurately
Excellent organization, time management, and follow-through skills
Independent problem-solving and decision-making ability

We’re thrilled to announce that Curana Health has been named the 147^th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16^th in the “Healthcare & Medical” industry category and 21^st in Texas.

This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

Apply

Submit a Referral

Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.

The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.

*The company is unable to provide sponsorship for a visa at this time (H1B or otherwise).

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it.

As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.

If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you.

For more information about our company, visit CuranaHealth.com.

Summary

We’re looking for a dedicated and resourceful Shared Services Contact Center Specialist to join our Shared Services Team. This team serves as a key connection point for our providers, delivering high-quality support across both Provider Support and Non-Clinical Utilization Management (UM). Every team member is cross-trained to manage inquiries from both areas, ensuring providers receive timely, consistent, and knowledgeable assistance across a variety of topics.

Schedule: 9:30 a.m. – 6:30 p.m. ET | Remote | May include occasional weekend or holiday coverage.

Essential Duties & Responsibilities

As a Shared Services Contact Center Specialist, you’ll handle inbound calls, chats, emails, and faxes from healthcare providers, helping resolve questions related to authorizations, claims, and general provider services. You’ll document each interaction thoroughly, research issues as needed, and ensure prompt, accurate follow-up.

You’ll also guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal. Using empathy, critical thinking, and attention to detail, you’ll make sure providers get the answers they need—so they can stay focused on delivering quality care.

Your day-to-day work may include:

Responding to provider inquiries with professionalism and accuracy
Researching and resolving claim and payment questions
Assisting with provider enrollment and credentialing status updates
Verifying eligibility and benefits
Supporting network participation inquiries
Troubleshooting technical issues within the provider portal
Documenting and tracking interactions to ensure quality and compliance

Qualifications

High school diploma or equivalent (required)
2+ years of experience in a healthcare contact center or customer service role
Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred
Strong verbal and written communication skills
Ability to navigate multiple systems and databases accurately
Excellent organization, time management, and follow-through skills
Independent problem-solving and decision-making ability

We’re thrilled to announce that Curana Health has been named the 147^th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16^th in the “Healthcare & Medical” industry category and 21^st in Texas.

This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

Apply

Submit a Referral

Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.

The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.

*The company is unable to provide sponsorship for a visa at this time (H1B or otherwise).

ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

Please note that this is a part-time position requiring 20-29 hours per week. This is a remote position open to US-based candidates.

The expected base hourly range for this position is $17.00 to $24.50. This hourly pay range may vary based on the candidate’s qualifications, experience, skills, education, and geographic location.

JOB SUMMARY: The Data Coder conducts research on clinical trial information for purposes of coding information to standardized form within proprietary databases.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.

Conducts research on global clinical trial site name and address information for the purpose of matching new sites to existing records within internal databases.
Standardizes site records for use across KMR’s data platforms.
Gathers additional information to populate supplementary database fields.
Assists with web-based research pertaining to biopharmaceutical R&D.
Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

EDUCATION REQUIREMENTS: Bachelor’s Degree or currently enrolled in undergraduate studies.

QUALIFICATIONS/EXPERIENCE:

Attention to detail and ability to analyze information.
Ability to conduct web-based research.
Proficiency in MS Excel.
Patience and willingness to learn.
Strong problem-solving skills.
Must be dependable and results driven.
Ability to work both independently and within a team.
Multi-lingual is a plus.
Must be able to maintain confidentiality.

TRAVEL REQUIREMENTS:

☒ 0% – 5%

☐ 5% – 10%

☐ 10% – 20%

☐ 20% – 50%

☐ >50%

Physical and Sensory Requirements: The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding). Majority of time is spent in a seated position with frequent opportunity to move about at will. Activities require a variety of easy muscle movements. Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively. There will be a need to attend to single or simultaneous tasks where accuracy of details is important. The need for detailed and precise work is high.

#LI-Remote

WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment based on merit and without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, or any other legally recognized basis or status protected by federal, state, or local law. WCG complies with the Vietnam Era Veterans’ Readjustment Act and Section 503 of the Rehabilitation Act. We promote a “One WCG” culture where all are welcome, respected, valued, and empowered to make a difference every day to advance clinical research.

Product Support Specialist

Job Details

What you will bring:

Job Details

Customer Service Rep – Financial (Remote)

Job Details

Care Navigator

Job Details

Summary

Essential Duties & Responsibilities

Qualifications

Shared Services Contact Center Specialist

Job Details

Summary

Essential Duties & Responsibilities

Qualifications

Data Coder (Part – Time) (Remote)

Job Details