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Service Coordinator
Job Details
As a Service Coordinator, you will work with customers to provide quality service and to ensure customers receive the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is necessary. You will also need to build strong relationships with our managers and service providers to ensure customers receive the best care possible.
Why join us:
Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.
What you’ll do:
- Assess the service needs of clients and connect them with the correct location.
- Create and maintain a directory of service providers and resources.
- Create and maintain a database of customers and their needs.
- Assess client issues and provide recommendations to fix problems.
- Ensure each customer is given the necessary services and follow up to fill ongoing service needs.
- Maintain good relationships with service providers and customers to keep customer base.
- Expand the list of resources and providers to ensure there are no gaps in services.
- Answer telephones and respond to email inquiries in the office.
- Perform other job duties as assigned.
- Other duties as assigned.
What you bring:
- 1-3 years of industry experience or related customer service experience required.
- Previous administrative experience preferred.
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
- Excellent customer service and problem-solving skills
- High quality organizational skills
- The ability to work well under deadlines and to multitask.
- The ability to build relationships and coalitions within the community.
- Excellent verbal and written communication skills
- Excellent critical thinking and problem-solving skills
- Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.
Hourly Range:
The hourly rate for this position is $20.00 – $24.00 per hour.
Please note the compensation information shown above is a general guideline only. Pay rate is based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.
APPLY HERE: Service Coordinator
Chart Capture Representative
Job Details
TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025. Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!
What we Offer
- Career Growth Opportunities
- A Culture anchored in a strong sense of belonging
- Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
- 401k (Discretionary match)
- Generous PTO
- 8 Paid Holidays
- Equipment Provided for Remote Roles
Overview
This position is an integral team member of the Chart Capture group within Health Care Financial Services (HCFS) of TeamHealth. Primary responsibilities include reconciling patient charts, recovering straggler charts, and working with management on tasks primarily related to the revenue cycle.
Essentials Duties and Responsibilities
- Performs daily reconciliation of charts received to ED log totals, within set TeamHealth timeframes and productivity standards, as established by management
- As volume warrants, coordinates obtaining additional clinical information from clinicians on straggler charts on an as-needed basis
- Identifies and reports OnBase chart flow issues
- Contributes ideas and opinions about strategic issues for consideration to the Chart Capture team, including collecting and analyzing relevant data
- Maintains personal adherence to professional confidentiality standards established within the department and in accordance with legal, ethical and hospital standards (ex: HIPAA compliance)
- Consistently anticipate and meet production deadlines and expectations
- Performs other duties as assigned
Qualifications / Experience
- High school diploma or equivalent required
- 1 year of office experience preferred with previous experience in medical billing, hospital or clinic registration, or other medical office experience preferred
- Understanding of revenue cycle/chart flow, and associated processes
- Coding or Coding Documentation review a plus
- Intermediate computer proficiency in Microsoft Word, Excel, and PowerPoint
- Experience with OnBase or other workflow software preferred
- Strong organizational and analytical skills
- Ability to quickly learn new concepts and technical skills
- Impeccable attention to detail when following set instructions
- Experience in coordinating simultaneous assignments by assessing deadlines, establishing work priorities, and coordinating work schedule
- Demonstrated ability to communicate effectively (both orally and written)
- Excellent interpersonal and customer service skills, professional demeanor
- Ability to work well with others, and work with minimal direction/supervision
- Ability to work under tight deadlines, prioritize work, handle stress and conflict
- Resourcefulness, ingenuity, strong decision making and problem-solving skills
APPLY HERE: Chart Capture Representative
Inbound Outbound Queue Associate – Fully Remote
Job Details
Help Desk Support Specialist
Job Details
The Help Desk Support Specialist provides quality and efficient customer service to health plan users via incoming phone calls, returning voicemails, and emails. This position and team support multiple health plans for password reset/registration assistance. The Help Desk team works closely to ensure our callers receive excellent customer service.
Duties/Responsibilities:
- Supports inbound calls for multiple health plans for password reset/registration assistance.
- May answer non-technical questions regarding functionality.
- Documents all customer incidents regardless of method of notification (phone, email, voicemail) in HealthTrio by mPulse customer tracking software
- Complete special projects or other duties as assigned.
- Takes on-call duty as assigned.
Skills/Abilities/Experience/ Minimum Qualifications:
- High School Diploma or GED
- Effective verbal communication skills and problem-solving skills
- Proficient in using multiple computer applications simultaneously
- 1+ years of phone support or call center experience
- Must be able to type a minimum of 30+ wpm
- Basic computer skills required; demonstrated proficiency with Microsoft Word and Outlook
- Healthcare or medical industry experience preferred
- Preference is given if fluent in Spanish
Physical Requirements:
- Ability to stand and sit for extended periods.
- Ability to lift 10 lbs. weight.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.