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Customer Support Specialist – US
Job Details
Sendoso is where you go to build something bigger than yourself. We’re a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things.
Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.
And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place.
About Your Role:
We are seeing a highly ambitious individual who is passionate about interacting with and servicing our customers. The Customer Support Specialist is a customer-facing role, delivering ongoing support and guidance post-sale for our US and International customers. You’ll interact through email, phone, and chat to provide an exceptional customer experience for everyone you encounter.
Who You Are:
- You live to create clarity, confidence, and great customer experiences by going deep to solve customer concerns.
- You enjoy the challenge and detective work needed to get to the bottom of complex issues.
- You are a lifelong student of the industry, our product, and customer experience best practices.
Your Typical Day:
- You’ll spend most of your scheduled day on the front lines working with customers over email, phone, and chat.
- You’ll maintain a queue of cases that you will continue to work through customer contact up to the resolution.
- Advocate for our customers to help prioritize future enhancements and trouble spots to improve the customer and internal team’s usage of our product.
Experience:
- 1+ years history of success interacting with customers over email, phone, and chat
- An exceptional customer experience background while proving customer advocacy and empathy
- Excellent written/verbal communication and interpersonal skills
- Comfortable working in a performance-based and structured environment
- A history of meeting and exceeding KPI’s and Customer Expectations
- Analytical approach to navigating, investigating, and understanding how products work
- An aptitude for learning new products, processes, and systems
- Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers
- Strong technical troubleshooting skills, perseverance, and patience
- Creative problem solving to bring issues to resolution including discovering workarounds using any and all available resources
- Ability to work independently
Bonus Points If…
- Having experience working in a SaaS Support environment
- You have worked in a fast-paced call center environment
Remote position
What We Believe:
- One Team – Everyone belongs here, and whether it’s your first day or you’re the CEO, your voice and ideas matter to us. By embracing the “One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
- Fuel Potential – Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
- Real Connections – It’s a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
- Unboxed Thinking – We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
- Customer Centric – We understand that our success depends on our customers’ success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers’ satisfaction and happiness are our ultimate measures of success.
What You’ll Love:
- Comprehensive Medical Plans plans – we’ve got you covered!
- Take-What-You-Need Time Off
- LSA (Lifestyle Spending Account) with Compt
- 401K Plan
- FSA Plan
- Free General Medical & Mental Health care via Healthjoy
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- Access to Employee Assistance Programs (EAPs)
- End-to-end family planning discounts through KindBody
- Discounted pet insurance through Pin Paws
- Free and discounted legal benefits through Rocket Lawyer
- Financial wellness benefits through Morgan Stanley
How we work:
- We offer PTO, and have a genuine, supportive culture around work life balance and boundaries.
- We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
- We provide comprehensive benefits to reward and support our employees.
- $20/hour
- Shift: 8:30 am – 5:00 pm MST
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.
APPLY HERE: Customer Support Specialist – US
Consumer Service Operations Representative
Job Details
Become a part of our caring community and help us put health first
The Consumer Service Operations Representative represents the Dual Eligible Outreach Department by taking inbound calls to members or providers regarding a variety of issues. The Consumer Service Operations Representative performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The Consumer Service Operations Representative performs varied activities and moderately complex administrative/operational/customer support assignments. Typically works on semi-routine assignments.
Become a part of our caring community and help us put health first
We are seeking bilingual (English/Spanish) virtual associates who bring empathy, strong service orientation, and a passion for helping others. As a Consumer Service Operations Representative 2, you will guide members through important benefit decisions with care, accuracy, and professionalism.
This role requires associates who can think critically, build trusting relationships, high accuracy in quality and attention to detail and thrive in a fast-paced service environment.
What You’ll Do
- Engage with members on inbound calls to assess eligibility for programs like the Medicare Savings Program.
- Help members understand state and federal benefits that can improve their quality of life.
- Listen with empathy and demonstrate care in all interactions.
- Utilize critical thinking to evaluate member needs, identify appropriate resources, and resolve issues.
- Build strong relationships with members by showing respect, patience, and clarity in every conversation.
- Accurately enter information into multiple systems while multitasking.
- Collaborate with a supportive team and contribute to a culture of compassion, service, and excellence.
- Thrive in a fast-paced, member‑focused environment with shifting priorities.
What Success Looks Like
- You communicate clearly and calmly, even in challenging or emotional conversations.
- You use critical thinking to solve member issues without relying on scripted responses.
- You build rapport quickly and maintain positive member relationships.
- You adapt easily to change and manage high call volumes effectively.
- You find purpose in service and pride in helping others.
Why Join Us?
At Humana, we aim to inspire health and connect people with the care and resources they need. We value diverse voices, compassionate service, and a commitment to excellence. Join a team that truly makes a difference.
Use your skills to make an impact
Required Qualifications
- 2+ years of customer service experience, including data entry.
- Strong verbal, written, and listening skills.
- Comfortable navigating multiple systems and learning new technology.
- Proficient in Microsoft Outlook and Word.
- Adaptable and open to change in a dynamic environment.
Preferred Qualifications
- Bilingual English/Spanish.
- Experience in healthcare or social services.
- Previous inbound/outbound call center experience.
Schedule & Virtual Work Expectations
- Hours: Monday–Friday, 10:40 AM – 7:10 PM
- Location: Virtual
- Attendance Requirements:
- Attendance is vital to success in this role.
- No time off is allowed during training or within the first 90 days.
- Time off during the 180‑day appraisal period is extremely limited and must be pre-approved.
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 – $52,300 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 01-29-2026
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
APPLY HERE: Consumer Service Operations Representative
Customer Support Specialist
Job Details
Coordinator, Utilization Management
Job Details
Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.
We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
JOB SUMMARY:
Job Description
About this position:
Title: Coordinator, Utilization Management
Location: Remote within US ONLY (equipment provided, work must be done within the US only)
Required Schedule: Full-time shifts from 8:00 AM to 5:00 PM EST (Sunday – Thursday or Tuesday – Saturday) some holiday coverage required.
Hourly Salary: $19.00 – $20.00
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.
Job Description
About this position:
Title: Coordinator, Utilization Management
Location: Remote within US ONLY (equipment provided, work must be done within the US only)
Required Schedule: Full-time shifts from 8:00 AM to 5:00 PM EST (Sunday – Thursday or Tuesday – Saturday) we cannot guarantee preferred shift and some holiday coverage required.
Hourly Salary: $19.00 – $20.00
Responsibilities:
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Manage the Authorization process end to end, from initial notification, entry and submission of required information, follow up all the way to determination and discharge.
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Maintain detailed documentation of the record in the EMR system, in the internal CorroHealth system and in the Health Payer portals.
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Verify correct eligibility and benefits for patients.
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Act as a liaison between the hospital staff and the Health Payer to facilitate information sharing and successful process completion within allocated timeframe.
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Review timely filing guidelines regarding the utilization management process.
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Track and follow up with payers on pending authorizations to ensure timely responses.
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Contact payer to elicit further information regarding status, decisions and remove hurdles in the processing.
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Identify and escalate issues that may result in delays or denials.
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Manage assigned workload of accounts through timely follow up and accurate record keeping.
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Maintain compliance with HIPAA and other healthcare regulations.
Minimum Qualifications:
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High School Diploma or equivalent. Associate degree in healthcare administration or equivalent preferred.
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2 years of experience in hospital related billing/follow-up/healthcare setting/authorization field.
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Knowledge of/experience working with managed care contracts
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Experience working with customer support/client issue resolution management.
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Strong understanding of medical terminology and insurance processes.
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Experience working in EMR systems, Epic preferred.
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Excellent communication and organization skills.
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Strong multi-tasking skills, working in a face paced environment.
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Proficiency with MS Office and web systems.
What we offer:
-
Hourly pay: $19.00 – $20.00 (firm)
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Remote within US ONLY
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Equipment provided
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Medical/Dental/Vision Insurance
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401k matching (up to 2%)
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PTO: 80 hours accrued, annually
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9 paid annual holidays
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Life Insurance
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Short/Long term disability options
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Tuition reimbursement
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Professional growth and more!
PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Remote Customer Service Specialist CBS
Job Details
The Customer Service Specialist CBS (Centralized Business Services) performs as a business analyst, analyzing and resolving customer billing issues. This position requires instilling confidence and trust by demonstrating excellence when communicating with a patient or guarantor. The Customer Service Specialist CBS performs as a subject matter expert and may be asked to interface with insurance companies and facility personnel in addition to patients in order to resolve complex inquiries across different service areas.
ESSENTIAL FUNCTIONS OF THE ROLE
Manages large and more complex amounts of incoming inquires, which my require liaising between patients, physician offices, clinics, hospitals, and insurance companies to resolve customer accounts.
Builds sustainable relationships and trust with patients through open and interactive communication.
Provides accurate, valid, and complete information by analyzing all available data found in multiple patient account systems and ensures all communications are covered, explained and documented.
Meets customer service team call handling goals and productivity standards.
De-escalates situations involving dissatisfied patients, offering patient assistance and support.
Guides callers through troubleshooting, navigating the company site, or using the products/services.
Keeps records of patient interactions, process patient accounts and file documents. Has confidential conversations to discuss sensitive information such as PHI (Patient Health Information) and payment details.
Follows communication procedures, guidelines, and policies.
Collaborates with peers to improve customer service.
KEY SUCCESS FACTORS
Must be able to multi-task, prioritize, and manage time effectively.
Strong phone contact handling skills and active listening
Customer Orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills
Computer skills (Outlook, Word, Excel)
Basic understanding or ability to quickly learn the industry specific/fundamentals of medical billing and insurance industry concepts: EOB, UB, 1500
Understanding of specialty billing, provider-based billing, hybrid billing.
Working knowledge of SBO environment and non-SBO environment in Epic.
BENEFITS
Our competitive benefits package includes the following
– Immediate eligibility for health and welfare benefits
– 401(k) savings plan with dollar-for-dollar match up to 5%
– Tuition Reimbursement
– PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
– EDUCATION – H.S. Diploma/GED Equivalent
– EXPERIENCE – 2 Years of Experience