**IMPORTANT NOTE: Work-from-home jobs fill quickly. While the positions linked below were active at the time this video was published, they may close with little to no notice. Please apply immediately if you’re interested. If a link doesn’t work, it likely means the job has been filled. For even more frequently updated job opportunities, check out my Mega List of Jobs or join Extra Leads Club (links below!).**

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The mission of the Customer Care & Sales Representative is to deliver an exceptional virtual customer experience while driving sales, occupancy, and revenue growth across our portfolio of self-storage facilities. Leveraging StoreEase’s Virtual Management Operating System (VMOS) and CRM technology, this role guides customers from initial inquiry through move-in, builds lasting customer relationships, and supports efficient virtual operations that contribute to the success of each property.
Outcomes

Sales Conversion & Targets – Convert inbound and outbound leads into rentals, achieving or exceeding monthly and quarterly sales targets while maintaining 90%+ occupancy portfolio-wide.

Revenue Optimization – Achieve at least 80% enrollment in Protection Plans and Auto-Pay through effective sales pitches, education, and follow-up strategies.

Customer Experience – Deliver a professional, solution-oriented experience across all virtual communication channels while maintaining strong customer satisfaction and a 4.5+ Google Review rating.

Lead & Customer Lifecycle Management – Manage the customer journey from initial inquiry through move-in, conducting timely follow-up via phone, email, and text, achieving at least 78% conversion from qualified follow-up leads into rentals.

Tenant Support & Retention – Provide timely, professional assistance to existing customers by resolving account questions, payment inquiries, access issues, and service requests while maintaining high customer satisfaction and encouraging long-term retention.

CRM Accuracy & Reporting – Maintain complete and accurate CRM records for 100% of customer interactions, leads, and conversions, generating weekly pipeline and performance reports.

Cross-Functional Collaboration – Communicate recurring customer concerns, lead trends, operational issues, and market feedback with Operations, Marketing, and Facility teams to improve customer experience, support occupancy growth, and enhance operational effectiveness.

Operational Excellence – Use StoreEase technology to monitor facilities, review access logs, oversee security systems, and promptly identify and escalate maintenance, cleanliness, or operational concerns, achieving 100% compliance with safety and operational standards.

Competencies

Customer Relationship Management – Builds trust quickly through active listening, empathy, and clear communication, creating positive customer experiences that inspire confidence and loyalty.

Sales Orientation – Motivated by achieving goals, confidently identifies customer needs, overcomes objections, and creates value through consultative selling.

Problem-Solving – Quickly assesses situations, handles objections, and adapts solutions to resolve customer concerns.

Technical Proficiency – Quickly adopts new technology, navigates CRM and property management tools with ease, and ensures data accuracy.

Organizational Effectiveness – Manages priorities and high call volumes efficiently, staying consistent and reliable in meeting commitments and deadlines.

Adaptability – Adjusts quickly to changing priorities, new technology, and evolving customer needs while maintaining high performance.

Qualifications

2+ years of experience in sales, call center, or customer service roles.

Proficiency with CRM systems’ prior experience with StorEdge or VMOS a plus.

Prior experience in self-storage or property management preferred.
High school diploma or equivalent required; college coursework in business or related field preferred.

APPLY HERE: Customer Care & Sales Representative

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Assist federal employees, retirees, and military personnel with plan enrollment, account setup, general plan questions, and site navigation—all from home. This short-term seasonal role is a great way to get started with Working Solutions, with the highest call volume during open enrollment (November 9 – December 14). If you’re a good fit, you may have the opportunity to continue with another program afterward.

Why Become a Working Solutions PRO?

Work from Home: Ditch the commute and enjoy the comfort of home.
Flexible Hours: Set your own schedule and work when it’s convenient for you.
Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
Supportive Environment: We’re here to help every step of the way!

Application Process:

Create Profile (filling out the apply fields at the bottom of this page)
Complete Assessments (only one-attempt is allowed)
Pass PC Scan (must be on a computer, not mobile device)
Record Video Interview (can re-record as many times as needed)
For more details, check out our Application Guide

The contracted rate is $0.28 for English and $0.31 for Spanish per Customer Interaction Minute (CIM).
$16.80 – $18.60 (hourly equivalent)
Contractors will be provided a prorated minimum of 54 minutes per productive hour.
This program also has incentives available beyond the per-minute rate.

APPLY HERE: Benefits Enrollment Representative (Seasonal) – Remote

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Workers Compensation Support I (Seasonal)

Job Details

OnTrac is hiring a Workers Compensation Support I!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote – This position may be performed remotely in states where the company is authorized to employ individuals.

Compensation: The expected starting base pay range for this position is $19.23 – $24.03, with full potential base pay range over a successful candidate’s tenure in the position of $19.23 – $28.84. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.

Employment Logistics:

The Workers Compensation Associate provides administrative and operational support for the workers’ compensation program. This role assists with claim processing, documentation, reporting, and communication with employees, managers, insurers, and third-party administrators (TPAs).

The position helps ensure workers’ compensation claims are recorded, investigated, submitted, and maintained accurately and in compliance with applicable laws, regulations, and established processes.

Unpacking the Benefits:

Employees are eligible for a comprehensive benefits package which may include:

Medical, dental, and vision insurance
Life and short- and long-term disability coverage
401(k) retirement savings plan with company match
Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
Two (2) floating holidays per year
Paid sick leave*
Six (6) paid company holidays
Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.

The Must-Haves:

Basic knowledge of workers’ compensation and administrative support procedures
Basic proficiency in Microsoft Office or similar tools
Strong attention to detail and organizational skills

Your Mission in Motion:

A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.

Claims intake, processing & compliance: Support the recording, investigation, and reporting of workers’ compensation claims in compliance with applicable laws and regulations; coordinate claim intake, documentation, and submission to insurance carriers and TPAs in a timely manner.
Claim records & documentation: Maintain accurate claim files and records, ensuring all required documents and case information are complete and current.
Employee, manager & partner support: Serve as a primary point of contact for injured employees, managers, insurers, and external partners, providing guidance on claim processes, required documentation, and status updates.
Case communication & return-to-work updates: Communicate case details and necessary information to involved parties, including notifications related to hearings, outcomes, return-to-work status, and work restrictions.
Claims reporting, trends & program improvement: Conduct periodic case reviews, maintain and update claims databases, generate reports on trends and costs, and identify opportunities to improve program effectiveness and reduce risk.

Paving your way to your success:

You follow instructions and established processes to complete workers’ compensation support activities accurately.
You communicate professionally and effectively, both verbally and in writing.
You develop the necessary job skills and learn company policies and procedures to complete your responsibilities.
You complete routine assignments consistently while maintaining attention to detail and organization.

APPLY HERE: Workers Compensation Support I (Seasonal)

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Athlete Safety & Compliance Coordinator — Part-Time

Job Details

USA Water Polo is seeking a motivated, detail-oriented individual to join its Athlete Safety & Compliance team in a part-time, fully remote capacity. The Athlete Safety & Compliance Coordinator will support a variety of day-to-day compliance operations, including member and club compliance, sanctioned events, National Team compliance checks, athlete safety documentation, case tracking, and administrative follow-up. This position requires strong organizational skills, professionalism, sound judgment, attention to detail, and the ability to appropriately handle confidential and sensitive information. This opportunity is particularly well suited for graduate students looking to gain meaningful professional experience while balancing academic coursework.

Possible Responsibilities

Support day-to-day athlete safety and compliance operations under the direction of USA Water Polo Compliance leadership.
Monitor and track SafeSport training, background screening, USA Water Polo membership status, and BASS Athlete Safety requirements.
Assist with sanctioned-event compliance outreach, including MAAPP communications, volunteer requirements, participant eligibility guidance, and event signage.
Review Sport:80 rosters and member profiles for outstanding compliance requirements and assist with follow-up prior to participation.
Support National Team compliance checks prior to camps, travel, competitions, and other National Team activities.
Maintain organized compliance records, incident and case tracking, supporting documentation, and follow-up notes.
Assist with the administrative intake and routing of athlete safety reports, SafeSport matters, and USA Water Polo grievances under the supervision of Compliance leadership.
Support policy and SOP updates, audit documentation, annual reporting preparation, committee forms, and other compliance projects as assigned.
Coordinate with Membership, Events, National Team Operations, clubs, and other stakeholders regarding routine compliance questions and follow-up.

Qualifications

Strong interest in sport operations, compliance, athlete safety, governance, law, or a related field.
Strong organizational and multitasking skills with a detail-oriented mindset.
Strong research and analytical skills.
Strong written and verbal communication abilities.
Ability to manage multiple projects simultaneously, prioritize effectively, meet deadlines, and work independently when needed while contributing as part of a team.
Proficiency with Microsoft Word, Excel, Google Drive, and Adobe.
Ability to exercise discretion and maintain confidentiality when handling sensitive information.

APPLY HERE: Athlete Safety & Compliance Coordinator — Part-Time

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Import Specialist II

Job Details

This is a remote role, supporting our New York team, that follows a Monday through Friday schedule of 8:00AM to 5:00PM EST.

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.

Job Description:

Serves as the customer service liaison between the company and the customer(s)
Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs.
Traces shipments and re-routes freight accordingly.
Communicates and corresponds with CBP and the various PGAs to resolve routine issues.
Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties.
Cross-trains in additional responsibilities.
Handles confidential information.
Has experience specific to client submission requirements and clearance of specific commodities
Opens files, enters notes, information and document requests in corporate systems
Reviews documentation or issues documents to meet government regulations and carrier regulations
Convert and verify shipment weight, volume and foreign currency
Sends information/document requests to company’s employees, suppliers, service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
Maintains communication with customers, carriers and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Coordinates pick-ups and invoices files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.
Handles accounting processes accurately and in a timely manner
Performs additional duties as assigned by management.

Required Qualifications:

High school diploma/GED
3+ of recent customs brokerage experience

The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education.

*To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates.

APPLY HERE: Import Specialist II

Service Desk Specialist

Job Details

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

As a Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users. Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.

Responsibilities

Monitor, triage, and respond to all the tickets created internally and externally
Follow through each ticket from creation to true resolution
Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly
Contribute to the management of the end-to-end support process and continue to find opportunities in order to improve customer experience
Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
Maintain the technical user knowledge center by documenting best practices
Inform Product on feature ideas and help prioritize tickets
Notify Product when customers consistently struggle in specific areas
Escalate to Customer Success Managers when there are potential risks

Qualifications

• 1+ years of experience in a customer facing application support role
• Have strong experience with ticketing and CRM software such as JIRA
• Have ability to independently drive a positive customer experience by quickly responding to and resolving incidents/requests
• Have strong communication and collaboration skills
• Be able to get things done efficiently
• Experience working within software development and understanding of the Software Development Life Cycle (SDLC method)
• Proven track record of developing and meeting/exceeding SLAs and Support Desk deliverables
• Ability to conduct research into a wide range of technical issues
• Strong interpersonal, communication, writing, presentation and facilitation skills
• Detail-oriented, with exceptional follow-through and superior organizational skills
• Ability to communicate with technical teams (e.g. developers and engineers) effectively to drive effective issue resolution
• Experience in working on multi-client projects with competing priorities

Candidates who live on the East Coast of the United States

APPLY HERE: Service Desk Specialist

Telephone Counselor Associate (Remote – Texas Residents)

Job Details

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation.

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training, regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)