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Processing Specialist (Sun-Thur 4 PM PT-12:30 AM PT)

Job Details

The Processing Specialist is a dynamic, high-integrity individual with superior technical ability. They are an adaptable and innovative problem solver that enjoys being part of a highly collaborative, service-focused team. The Processing Specialist is responsible for championing best practices and participating in the development and continuous improvement while remaining accountable for the day-to-day fulfillment of duties and responsibilities.

What will this person do?

Process client data in accordance with technical specifications, documented procedures, and industry best practices.
Execute data processing workflows using Nuix, Relativity One, and other commercial and proprietary tools. Perform inventory, discovery, automated processing, publishing, exception remediation, document promotion, quality control, data investigation, and basic hostingtasks.
Create, prepare, and format load files, text and native files, and other deliverables as necessary for review in various databases, such as Relativity
Adopt and master Lighthouse proprietary tools to perform the duties outlined in SOPs
Assist in Relativity post-processing loading, quality control, and indexing (analytics)
Perform ad-hoc data queries for reporting and data analysis as required
Independently manage queued and assigned job requests to ensure work progresses with minimal delay
Stage and validate all data to be processed from original evidence media
Provide job status updates and escalate issues to project stakeholders, including detailed handoff instructions during shift/job transitions
Solve problems and prioritize assigned work in a fast-paced, deadline-driven environment
Use Microsoft Office and Microsoft 365 applications to support documentation, communication, reporting, and daily workflow activities
Meet or exceed departmental quality targetse
Collaborate and coordinate with team members, both local and remote, to ensure tasks are completed quickly and accurately
Document completed work, outstanding items, execptions, and next steps so processing continues smoothly between shifts
Adhere to and actively manage timelines associated with project requests
Other duties as assigned

Bring your passion and together we will shine. It would also be great if you had the following:

Combination of at least two of the following education, experience, and/or certifications:
- Associate’s or Bachelor’s degree or equivalent preferred
- Working knowledge of various litigation support and eDiscovery software applications. (Nuix and Relativity preferred) 1-2 years of experience processing data in an e-discovery environment or similar technical work
- Demonstrated passion for driving process imrpovement, collaboration, and innovation as part of a cross-functional team
Excellent communication and organizational skills
Ability to solve problems and prioritize work in a fast-paced, deadline-driven envrionment
Strong understanding of Microsoft Office applicaitons
Eperience working with databases
Must be committed to excellence, a strong sense of urgency, and dedication to client satisfaction and customer service

Work Environment and Physical Demands

Duties are performed in a typical office environment while at a desk or computer table.
Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

APPLY HERE: Processing Specialist (Sun-Thur 4 PM PT-12:30 AM PT)

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Client Services Specialist – Weekend Shifts

Job Details

Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. We are currently growing our support team to serve our clients 24/7 and are looking for experienced call center workers who are comfortable working in a queue and delivering exceptional customer service during overnight/weekend shifts to help us achieve this goal.

This is a fully remote position open to individuals eligible to work in the United States of America, excluding New York and California. Individuals who are located near our Pittsburgh, PA offices will be given preference.

Our Client Services Specialist II role is our experienced, client focused specialist position. They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist II at LINQ, you will be at the forefront of building strong and lasting relationships with our valued clients through email, chat and phone support tickets. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client-centricity.

Key Responsibilities:

· Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.

· Use multiple online systems and support tools to effectively resolve tickets.

· Resolve assigned tickets accurately and in a timely manner.

· Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.

· Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.

· Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times

· Complete client bulk action requests as they come in or when they are assigned out by a manager or lead.

· Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms.

· Monitor and assist in team messaging platforms to assist fellow agents with inquiries.

· Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ.

· Have knowledge of and assist clients with phone migrations.

· Support as appropriate with escalated cases

· Staff after hour support for on-call Holidays as needed.

Compensation:

Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour

This position is eligible for pre-approved overtime and performance based incentives

Available Shifts:

We are currently hiring for the following shifts:

Thursday-Monday: 12:00PM (noon) – 9:00PM Eastern time

Friday-Tuesday: 12:00PM (Noon)- 9:00PM Eastern time

Saturday-Wednesday: 12:00PM (Noon)- 9:00PM Eastern time

Requirements

Required Qualifications-Candidates who do not meet these qualifications will not be considered:

Minimum 1 year of prior call center experience
High school diploma, GED or equivalent
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
Dedicated private work location without significant background disruptions
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).
Excellent verbal and written communication skills with a focus on active listening.
Strong interpersonal skills, with the ability to build rapport and trust with clients.
Problem-solving mindset and the capacity to handle challenging situations with diplomacy.
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.
Customer-centric attitude with a genuine passion for providing top-notch service.
Ability to work a flexible work schedule

Preferred Qualifications (Candidates meeting these qualifications will be a best match for the position)

Proficiency in using CRM software
Two years of customer service experience.
One-year prior experience with mobile or technical products.
Prior Experience with Salesforce.
Understanding of cellular services and markets.
Basic knowledge of mobile devices set-up, usage and backup functions

Salary Description

$20.19-22.12/hr + $2/hr Shift Differential

APPLY HERE: Client Services Specialist – Weekend Shifts

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Care Review Processor I | Remote | Contract

Job Details

Walker Healthforce is seeking a Care Review Processor I with at least 1 year of administrative support experience, preferably in a healthcare environment supporting correspondence or clinical communications, to provide clerical, data entry, authorization processing, and administrative support for a care review team. This is a Contract opportunity.

Start Date: ASAP

Location: Remote

Approved Work Locations: AZ, FL, GA, ID, IA, KY, MI, MS, NE, NM, NY (outside greater-NYC), OH, SC, TX, UT, WA (outside greater-Seattle), WI

Hours/Schedule: Tuesday–Saturday, 10:00 PM–6:30 AM (time zone not specified)

Contract Length: 6 months

Worker Type: W2

Core Requirements:

High School Diploma or GED required.
At least 1 year of experience in an administrative support role, preferably within a healthcare environment supporting correspondence or clinical communications, or an equivalent combination of relevant education and experience.
Previous experience as a Correspondence Processor at a healthcare organization.
Strong attention to detail and ability to follow regulatory and internal requirements for letter generation.
Strong organizational and time-management skills, with the ability to manage multiple letter queues and deadlines.
Excellent verbal and written communication skills, ensuring accuracy, clarity, and precision in correspondence.
Ability to research information, obtain feedback, and incorporate necessary adjustments into letters to meet quality standards.
Ability to manage multiple tasks in a fast-paced, high-volume environment while maintaining accuracy and meeting deadlines.
Knowledge of confidentiality requirements, applicable regulations, and compliance standards.
Ability to collaborate effectively with team members and internal departments.
Basic proficiency in Microsoft Office applications and the ability to learn new software systems.

We Consider It A Bonus If You Also Have:

Experience supporting healthcare authorization requests, provider inquiries, or care review operations.
Familiarity with healthcare terminology, clinical correspondence, and medical authorization processes.

Job Responsibilities:

Provide telephone, clerical, and data entry support to the care review team.
Process authorization requests and provider inquiries, including eligibility, benefits verification, and provider contracting status.
Enter and maintain information related to diagnoses, treatment requests, and coordination of benefits determinations.
Document hospital census information, including admissions, discharges, and billing codes.
Respond to authorization requests received through telephone, fax, and mail within established operational timeframes.
Contact physician offices to request missing or additional information needed for authorization processing.
Support accurate preparation and processing of clinical correspondence while maintaining regulatory and internal compliance standards.
Coordinate with internal departments to ensure timely and accurate processing of requests.
Maintain confidentiality, accuracy, and quality while managing multiple tasks and deadlines.

What We Offer:

Competitive compensation package
Weekly pay via Direct Deposit
Medical, Dental & Vision available
401k options

Why Work With Walker?

Access to our top ranked team of recruiting and placement specialists
Continuous, one-on-one support from a dedicated engagement manager
Professional resume development and interview preparation

Contact our Recruiting Team today to experience the Walker Healthforce difference!

APPLY HERE: Care Review Processor I | Remote | Contract

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Import Specialist II

Job Details

This is a remote role, supporting our New York team, that follows a Monday through Friday schedule of 8:00AM to 5:00PM EST.

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.

Job Description:

Serves as the customer service liaison between the company and the customer(s)
Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs.
Traces shipments and re-routes freight accordingly.
Communicates and corresponds with CBP and the various PGAs to resolve routine issues.
Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties.
Cross-trains in additional responsibilities.
Handles confidential information.
Has experience specific to client submission requirements and clearance of specific commodities
Opens files, enters notes, information and document requests in corporate systems
Reviews documentation or issues documents to meet government regulations and carrier regulations
Convert and verify shipment weight, volume and foreign currency
Sends information/document requests to company’s employees, suppliers, service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
Maintains communication with customers, carriers and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Coordinates pick-ups and invoices files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.
Handles accounting processes accurately and in a timely manner
Performs additional duties as assigned by management.

Required Qualifications:

High school diploma/GED
3+ of recent customs brokerage experience

The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education.

*To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates.

APPLY HERE: Import Specialist II

Service Desk Specialist

Job Details

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

As a Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users. Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.

Responsibilities

Monitor, triage, and respond to all the tickets created internally and externally
Follow through each ticket from creation to true resolution
Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly
Contribute to the management of the end-to-end support process and continue to find opportunities in order to improve customer experience
Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
Maintain the technical user knowledge center by documenting best practices
Inform Product on feature ideas and help prioritize tickets
Notify Product when customers consistently struggle in specific areas
Escalate to Customer Success Managers when there are potential risks

Qualifications

• 1+ years of experience in a customer facing application support role
• Have strong experience with ticketing and CRM software such as JIRA
• Have ability to independently drive a positive customer experience by quickly responding to and resolving incidents/requests
• Have strong communication and collaboration skills
• Be able to get things done efficiently
• Experience working within software development and understanding of the Software Development Life Cycle (SDLC method)
• Proven track record of developing and meeting/exceeding SLAs and Support Desk deliverables
• Ability to conduct research into a wide range of technical issues
• Strong interpersonal, communication, writing, presentation and facilitation skills
• Detail-oriented, with exceptional follow-through and superior organizational skills
• Ability to communicate with technical teams (e.g. developers and engineers) effectively to drive effective issue resolution
• Experience in working on multi-client projects with competing priorities

Candidates who live on the East Coast of the United States

APPLY HERE: Service Desk Specialist

Telephone Counselor Associate (Remote – Texas Residents)

Job Details

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation.

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training, regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)

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