Our Patient Care Navigators are at the heart of the patient experience. They act as a patient liaison, ensuring seamless referral and authorization processing while collaborating closely with our Revenue Operations team. The person in this position will play a pivotal role in maintaining a warm and efficient environment that fosters exceptional patient care.

We are looking for someone with a minimum of 1 year of experience working in customer service within the healthcare space, proven success in a fast-paced environment, who additionally comes with experience working with referral processing, specialty drugs, or insurance.

If you are a compassionate and collaborative individual with a positive mindset, excellent communication, and a passion for helping others, we want to hear from you!

The Patient Care Navigator will work remotely from a home office with a secure network. Only candidates residing in the states below at the time of employment will be considered. Travel with Vivo equipment is not permitted.

Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, Wyoming, Washington D.C.

Job Title: Patient Care Navigator

Location: Remote (See specified locations above).

Compensation:

• $22.00 – $24.00/hour

• 5% Annual Bonus Potential (Performance Based)

• Private Equity for the Greater Good – Company-wide Employee Ownership Program

Benefits Offered:

• Medical, Dental, Life, Vision

  • Option for HSA w/ Employer Contribution

• 401K with Match up to 4%

• PTO: Accrual 4+ weeks/YR

• Wellness Reimbursement Program

• Employee Referral Bonus

• Tuition Assistance Program

• Employee Assistance Program

• Short & long-term disability

• & More

Employment Type & Schedule:

• Full-Time | 40 hours/week

• Monday-Friday | 8:00am-5:00pm

FLSA Status: Non-Exempt

Reports to: Patient Care Navigator Manager

Primary Duties & Responsibilities:

• Triage incoming faxes and emails, directing them to the appropriate team members.
• Communicate effectively with patients and providers to gather necessary information for referrals.
• Obtain and upload patient demographic information
• Compassionately respond to a high volume of inbound calls, addressing questions and concerns.
• Route calls and messages to ensure proper triage and timely responses.
• Provide clear information regarding coverage, co-insurance, and deductible responsibilities to patients.
• Update patient account information to resolve inquiries efficiently.
• Complete follow-up tasks to prevent delays in patient care.
• Assure work is completed in a timely manner to prevent delays in patient care
• Performs other related duties
• Navigate patient records and facility schedules.
• Ensure compliance with HIPAA regulations in every aspect of your work.

Qualifications, Skills, & Experience:

• High School Diploma or equivalent, required.
• Experience working in a fast-paced customer service or front-office position, required.
• Prior experience working in a medical or healthcare environment, preferred.
• Proficient in MS Office products (Word, Excel, Outlook), required.
• Prior experience working in and learning in a remote environment with proven success, preferred.
• Ability to manage a high call volume and thrive in high-stress situations.
• Knowledge of the referral process and/or specialty drugs, preferred.
• Passionate about exceeding customer service expectations, problem-solving, and providing thorough, accurate, and empathetic communication.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About Vivo Infusion:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient. These treatments are delivered by a highly-skilled, clinical nursing staff and monitored by board-certified advanced practitioners.

Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website: https://vivoinfusion.com/

Work environment and physical demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee is frequently required to sit and infrequently required to stand, lift and/or move up to 15 pounds. While performing the duties of this job, the employee is required to sit, stand; walk and talk, and hear. Requires excellent visual dexterity and manual dexterity.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion is an equal-opportunity employer. All qualified applicants will receive equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com.