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Credentialing Specialist part time- Corporate

Job Details

Join Decypher and make a direct impact on the health and readiness of America’s service members, veterans, and their families. Since 2008 Decypher has offered healthcare industry professionals careers where their expertise is valued, and their work makes a meaningful impact. Decypher partners with the Defense Health Agency to deliver professional services, technology, and management solutions. Our mission is to provide and support quality care for our veterans, servicemembers and their families, across the United States and overseas.

Job Summary: Manages the full-cycle credentialing and privileging process for DoD candidates, ensuring accurate verification, compliance, and timely coordination of interviews, approvals, security, occupational health, and onboarding requirements. Serves as the primary liaison for candidates and clients throughout the process, maintaining critical timelines, regulatory documentation, quality standards, and performance metrics to support successful placements.

This is a part-time position working afternoon/evening/weekends.

Required Qualifications:

Government contracting credentialing experience is required
Strong oral and written communication skills
Respect for the privacy of matters involving personal information
Exceptional attention to detail
Exceptional analytical skills
Strong interpersonal skills
Team oriented

U.S. Citizenship is required

Key Responsibilities:

Manages full cycle credential or privilege process for all DoD candidates and clients
Manages and maintains critical timelines
Conducts 2nd Interview with privileged providers to discuss privilege process
Presents candidates for all personal service contract approval
Coordinates interviews between DoD sites and candidates
Credentialing and Privileging packages: collect and primary source verify credentials, education, license(s) and certifications
Completes all employment verifications and reference checks
Security packages: collect security documents, id’s, coordinate fingerprint appointment and eQIP
Occupational Health Packages: reviews current records, compile concise list of outstanding items
Completes DoD employment verification form
Responsible for client relations for 2 – 16 weeks during the credentialing/privileging
Provides candidate support and engagement during process
Maintains Joint Commission and MQS worksheet for corporate office
Tracks dates/delays to assist with company metrics

Work Environment & Schedule: Hybrid/Remote, flexible hours required to meet the needs of the candidate.

Physical requirements: May be required to lift 20-25 pounds independently. Position requires long periods of sitting in an office setting.

We are currently hiring in the states listed below:
AK,AL,AR,AZ,CO,FL,GA,HI,IL,IN,KS,LA,MD,ME,MO,MS,NC,NE,NM,NV,OH,OK,SC,TN,TX,UT,VA,WA

APPLY HERE Credentialing Specialist part time- Corporate

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Services Project Coordinator (Remote) CST

Job Details

The primary purpose of the Services Project Coordinator is to facilitate end-to-end oversight and support to customers who purchase installation job(s). The Services Project Coordinator is responsible for tracking progress, documenting all interactions, addressing issues and communicating with customers, service providers, stores and vendors in a timely manner to keep the job going. To accomplish this, the Services Project Coordinator must have excellent customer service and problem-solving skills with the ability to adapt to change. The Services Project Coordinator will collaborate directly with customers, service providers, stores and peers to deliver the desired customer experience. The Serivices Project Coordinator will receive regular feedback and coaching from his/her leader and must be receptive and able to incorporate the feedback to improve skills and enhance performance on a continual basis. This position is in a fast-paced environment and schedules may include night and/or weekend hours.

What You Will Do

Answer inbound calls from customers, service providers and stores to provide installation job support.
Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.
Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment.
Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
Drive for results by consistently achieving goals and completing tasks/activities on time.
Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
Adapt to a fast-paced environment with evolving process enhancements.
Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Minimum Qualifications

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
1- 3 years’ experience in a customer facing role

Preferred Skills/Education

Bachelor’s degree Related field
1 year Experience in project coordination OR experience in remodeling or construction industry
1 year Experience working in a Project Management function
Experience in contact center environment

Pay Range: $17.73 – $29.61 per hour

APPLY HERE: Services Project Coordinator (Remote) CST

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Technical Printer Support Representative I (Inkjet)

Job Details

Canon Information Technology Services (CITS) is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support.

As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a “first call resolution strategy,” escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.

This position offers:
– Remote work style
– Various scheduling options
– Paid orientation and training
– Benefits (medical, vision, dental, life insurance, and disability)
– Company-paid holidays
– Paid time off: personal, vacation, and sick time
– 401(k) with company match
– Employee assistance program
– Tuition reimbursement
– Employee discounts
– Pay differentials

Available Schedules:
Mon – Fri | 9:00 am – 5:30 pm EST
Mon – Fri | 9:15 am – 5:45 pm EST
Mon – Fri | 9:30 am – 6:00 pm EST
Mon – Fri | 9:45 am – 6:15 pm EST

Compensation: The hourly pay range for this position is $15.00–$15.53, plus shift differential, in accordance with applicable pay transparency laws.

Your Impact

As a Canon Technical Printer Support Representative I, you’ll:

– Provide positive and professional technical support to Canon customers via phone
– Analyze complex issues to answer questions, troubleshoot, and advise on solutions
– Promptly identify, research, and resolve customer inquiries using all available software and network tools
– Interact with customers and team members simultaneously to expedite call resolution
– Make prompt, accurate business decisions that mutually benefit the business and the customer
– Document interactions and resolutions in our easy-to-use applications
– Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

About You: The Skills & Expertise You Bring

– High school diploma or equivalent
– Previous customer service or call center experience
– Demonstrated knowledge of PC operating systems such as Windows and/or MAC
– Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
– Keyboarding and MS Office proficiency
– Ability to work independently and manage time effectively
– Strong communicator with active listening skills and proficiency in English
– Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
– Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
– Dependable, punctual, and consistent attendance is a must for this position
– A reliable high-speed internet connection and a workspace free from noise and distractions

** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.

APPLY HERE: Technical Printer Support Representative I (Inkjet)

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Customer Service Agent_Seasonal

Job Details

We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.

Must be available to attend training Mon – Fri from 9am – 6pm EST
Must reside in the continental US

You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros

It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Our Seasonal Customer Service Tele-Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.

You will…

Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
Support our field’s peak season that starts building around February
- During peak season you can expect heavy call volume
Manage the customer relationship to ensure best in class service
Identify opportunities for cross-selling and up-selling
Assist customers by offering remedies to retain business
Use different gamification tools to measure performance

We Offer…

Variety of Schedules (Schedule may include nights, weekends, and holidays)
Four-week quality Training Program that will equip you with the skills and knowledge to be successful.
Gamification methods to measure performance and increase engagement virtually
Great pay and incentives (min $16.73 hour plus 3% sales commission)
401(k) plan with company match, employee stock purchase plan
High performance and reliability could lead to regular, full-time employment, when available, based on business needs

APPLY HERE: Customer Service Agent_Seasonal

Service Desk Specialist

Job Details

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

As a Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users. Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.

Responsibilities

Monitor, triage, and respond to all the tickets created internally and externally
Follow through each ticket from creation to true resolution
Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly
Contribute to the management of the end-to-end support process and continue to find opportunities in order to improve customer experience
Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
Maintain the technical user knowledge center by documenting best practices
Inform Product on feature ideas and help prioritize tickets
Notify Product when customers consistently struggle in specific areas
Escalate to Customer Success Managers when there are potential risks

Qualifications

• 1+ years of experience in a customer facing application support role
• Have strong experience with ticketing and CRM software such as JIRA
• Have ability to independently drive a positive customer experience by quickly responding to and resolving incidents/requests
• Have strong communication and collaboration skills
• Be able to get things done efficiently
• Experience working within software development and understanding of the Software Development Life Cycle (SDLC method)
• Proven track record of developing and meeting/exceeding SLAs and Support Desk deliverables
• Ability to conduct research into a wide range of technical issues
• Strong interpersonal, communication, writing, presentation and facilitation skills
• Detail-oriented, with exceptional follow-through and superior organizational skills
• Ability to communicate with technical teams (e.g. developers and engineers) effectively to drive effective issue resolution
• Experience in working on multi-client projects with competing priorities

Candidates who live on the East Coast of the United States

APPLY HERE: Service Desk Specialist

Telephone Counselor Associate (Remote – Texas Residents)

Job Details

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation.

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training, regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)

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