APPLY HERE: Customer Service Mon-Fri

APPLY HERE: Retirement Services Associate

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.

Position Location:

Remote (US)

Reports To:

Technical Support Manager

What We’re Looking For:

Requirements:

• 1+ year of Customer Service experience (Helpdesk experience preferred)

• Background in restaurant or call center environments

• Strong problem-solving and communication skills

• Solid typing skills and working knowledge of Windows OS

• Reliable broadband/fiber internet and access to a backup work location

• Networking experience a plus

• AAS in electronics tech or computer science a plus

• A+ or Microsoft certifications a plus

Additional skills:

• Passion for helping others and resolving technical issues

• Ability to multitask and prioritize in a fast-paced environment

• Strong team collaboration and customer relationship building skills

• Ability to work weekends, holidays, and overtime as needed

Unleash your potential: What you will be doing and owning:

• Provide first-level support for POS hardware/software and PAR products

• Resolve operational and technical issues quickly and efficiently

• Log and manage incidents using our service management tools

• Follow escalation workflows and contribute to our knowledge base

• Deliver exceptional service that fosters total customer satisfaction

• Complete administrative support tasks related to customer service

• Analyze issues and apply sound judgment to determine resolutions

• Collaborate with internal teams and third-party engineers as needed

APPLY HERE: Technical Support Agent

The Customer Solutions Associate is part of the B2B environment that focuses on retaining and expanding business within the current merchant base, through strategic outreach and inbound closure calls. This role requires a driven individual with a proven ability to build rapport, influence decisions, and navigate complex situations to maximize customer loyalty and growth for North. The ideal candidate possesses a strong understanding of customer retention principles and thrives in a competitive environment focused on achieving results.

What you’ll do:

• Retain accounts by resolving outstanding issues while educating merchants on the value proposition of remaining with North.  Issues generally center around:
  • Rates and Fees – educate merchant on pricing, offer competitive rate quotes and/or perform internal rate analysis
  • Equipment Concerns – educate merchant on equipment functionality (basics only), understand when alternate equipment may be a better fit, make equipment recommendations
  • Service Concerns – serve as a point of contact for the merchant while their issues are being addressed and resolved, escalate issues appropriately to ensure immediately resolution 
  • PaymentsHub – educate merchant on value of the NAB loyalty program
• Maintain current understanding of NAB processing rate structures and current industry knowledge;
• Work with all departments within NAB to identify the best solution to the merchant’s concerns;
• Determine the “root cause” of merchant dissatisfaction if cancellation is inevitable;
• Make suggestions to management for improving processes to reduce account closures;
• Special projects as assigned by management.

What we need from you:

• High School Diploma or equivalent required; some college preferred
• 1-3 years prior experience in a call center environment required
• 1-3 years prior experience as a Sales, Retention, or Loyalty Representative preferred

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• PTO: Vacation, Sick, Holidays
• Birthday Holiday
• Education Assistance
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Company-funded Lifestyle Spending Account

APPLY HERE: Customer Retention Representative

The Intake Coordinator, via incoming calls, emails, faxes or website, assists with the computer
intake of all demographics information on the patient/member and determine whether services
requested require precertification based on the employer’s/Third Party Administrator’s contract with
MedWatch based on NCQA, URAC and state standards. This is a remote position with no requirement to commute to an office. 

Education:

• High School Diploma

Experience:

• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Verbal, written and listening communication skills
• Stress tolerance and team work

Requirements/Skills:

• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Verbal, written and listening communication skills
• Stress tolerance and team work
• Good organizational skills and time management
• Excellent verbal and written communication skills
• Ability to handle difficult situations tactfully and diplomatically.
• Effective problem solving and decision-making skills.
• Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)

Duties and Responsibilities:

• Handle all incoming MedWatch calls (i.e. start cases, do call logs, forward calls, provide case status, provide claims phone #’s, etc…)
• Make outgoing calls for MedWatch (demos, information for case completion, etc…)
• Make outgoing calls for Bill to Dates and Discharge dates for the nurses
• Complete incoming electronic Webcerts
• Send out CM Reports/Invoices
• Send out Path letters for MW cases
• Handle incoming Path letter responses
• Attach and distribute faxes – anywhere from 100 to 200 per day (sometimes entails opening cases from faxes)
• Make outgoing calls to DMTHR patients introducing nurse and program and transferring case to DM nurse
• Take calls from DMTHR patients explaining program and transferring case to DM nurse
• Check to see if there are any miscellaneous requests from nurses in emails (regarding cases to be opened, changes made to info in cases, etc..)
• Check CM Inbox to see if there are any emails that need to be addressed (i.e. new CM case opened, answering questions regarding UR procedures, etc…) [Heather, Michelle, Sherri]
• Verify patient and provider demos – correct and/or complete when needed
• Handle fax failures, researching fax #’s and re-faxing manually when necessary Fax PA Reviews for nurses
• Create cheat sheets, documents, spreadsheets, correspondence, etc…
• Set Follow-up dates for HRA’s in DM
• Make calls to DM patients introducing nurse and program
• Handle mailing for UR, CM and DM
• The incumbent may be responsible for duties or responsibilities that are not listed in this job description. Duties and responsibilities may change at any time with or without notice.

APPLY HERE: Medical Intake Coordinator