Location: Virtual (IN, IL, TN, TX, NV, PA, or VA), this role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. 

Please note that per our policy on hybrid/virtual/ work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law 
 

Hours: Monday – Friday from 8:30 am – 5:00 pm CST

The Referral Specialist is responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals.  

How you will make an impact: 

• Initiates and manages clinical referrals for pre-authorization.
• Acts as a liaison between hospital, health plans, physicians, patients, vendors and other referral sources.
• Reviews referrals for completeness and follows up for additional information if necessary.
• Assigns escalated referrals to staff as appropriate.
• Verifies insurance coverage and completes pre-authorization process for radiology and other imaging exams (CT, MRI, MRA, PET, et.) following established process and procedures.
• Responds to inbound calls initiating exam requests following established processes, meets quality and production standards.
• Contacts physician offices as needed to obtain demographic information or related data.
• Enters referrals, documents communications and actions in system.
• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.  
• Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.  
• Performs other duties as assigned.  

Minimum Requirements:

• Requires HS diploma or GED and a minimum of 1 year of experience in a high-volume, interactive customer service or call center environment; or any combination of education and experience which would provide an equivalent background.  

Preferred Skills, Capabilities and Experiences: 

• Knowledge of medical terminology preferred.
• Strong verbal and written communication skills preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $17.69 to $27.81

Locations: Illinois, Nevada

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. 

*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
 

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success – for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue.

Founded in 2015, SQUIRE is trusted by barbers in 4,000+ shops in more than a thousand cities around the globe. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.

For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store.

SUMMARY

The Customer Support Specialist I is the first point of contact for our Customers and their clients, providing timely assistance, troubleshooting basic issues, and helping shops and barbers succeed using the SQUIRE platform. This position may work shifts between Monday – Friday,  7:00 am EST – 9:00 pm EST to support SQUIRE’s global customer base.

REPORTS TO

Manager, Customer Support

JOB DUTIES AND RESPONSIBILITIES

• • Respond promptly to customer inquiries through chat, email, and phone.

• • Troubleshoot and resolve common technical and account-related issues.

• • Escalate complex cases to Tier II or other departments as needed.

• • Maintain accurate and detailed records of customer interactions and resolutions.

• • Develop a strong understanding of SQUIRE’s products and services to provide effective support.

• • Deliver excellent service by ensuring a positive and professional customer experience.

• • Identify recurring issues and share feedback with the team to improve processes.

• • Contribute to maintaining and updating internal knowledge base articles.

The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.

REQUIREMENTS AND QUALIFICATIONS

• • 1+ years of technical support experience.

• • Prior experience and understanding of Android, Apple, Mac, PC technology and operating systems.

• • An outside-the-box thinker and problem solver, able to diagnose problems even when there isn’t a manual.

• • Ability to work 40 hour work-week.

• • Excellent oral and written communication skills.

• • Understanding of Payment Processing and Payment devices.

• • Flexibility to work weekends/evenings.

WHAT WE OFFER

• • Base Salary ($52,000)

• • New hire stock grant

• • 100% employer paid medical, dental, and vision insurance for you and your dependents

• • 401K plan with company contribution

• • Generous PTO and Parental Leave policies

Interview Accommodations

SQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to recruiting@getsquire.com and someone on our team will respond to your request.

EEO Provision

SQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay Transparency Nondiscrimination Provision

SQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

E-Verify Participation

SQUIRE participates in E-Verify. Learn more about E-verify here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are looking for a dedicated and detail-driven Order Entry Specialist who thrives on turning complex processes into smooth experiences. In this role, you’ll be at the center of the customer journey, ensuring that every order is handled with accuracy, care, and efficiency. From order entry to delivery, you’ll serve as a trusted partner to both customers and colleagues, helping resolve challenges and creating solutions that keep operations moving forward. You’ll collaborate closely with cross-functional teams, bringing energy, initiative, and a problem-solving mindset to every interaction. At Toyota Material Handling North America (TMHNA), we believe in teamwork, innovation, and the occasional good laugh—so if you value precision but also enjoy a collaborative, people-first environment, you’ll feel right at home here.

What You’ll Be Doing:

• Manage the full cycle of customer orders, from processing and verification through shipment and fulfillment.
• Serve as the go-to resource for order-related inquiries, providing timely updates and resolutions.
• Collaborate with sales, supply chain, and logistics teams to ensure customer expectations are consistently met.
• Identify and implement process improvements to enhance accuracy, efficiency, and customer satisfaction.

What We’re Looking For:

• 6 + years of experience in a related field.
• Strong organizational skills with a keen eye for detail and accuracy.
• Excellent communication and interpersonal skills to work effectively across teams and with customers.

What Sets You Apart:

• Bachelor’s Degree in Business, Supply Chain or a related field.
• Experience working with enterprise order management or ERP systems.
• Proven ability to adapt in a fast-paced, high-volume environment.
• Strong problem-solving mindset with the ability to make decisions independently.
• A customer-centric approach with a drive for continuous improvement.

Where and When You’ll Work:

• This role is fully remote within the United States. All you need is a reliable internet connection and a passion for what you do.
• You can expect occasional travel (approximately twice a year), approximately two times per year, either to our Greene, New York headquarters or to visit dealers.
• Typical first shift hours are expected with additional hours required by business needs.

What Your Total Compensation & Benefits Package will look like:

Salary – $65,400 – $83,800 per year. Compensation depends on the selected candidate’s education and experience.

World Class Benefits:

• Competitive Salary
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here: https://www.toyotaforklift.com/careers

Follow us on Social Media: Working at Toyota Material Handling | Glassdoor