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Provider Data Management Representative I

Job Details

What are important things that YOU need to know about this role to make you successful? 

  • Fully Remote & Flexible Hours: Enjoy the freedom of a permanent remote position with work hours from 8:00 AM to 4:30 PM Central, Monday through Friday
  • Problem-Solving Pro: Tackle challenges head-on, applying sharp analytical skills to quickly break down issues and uncover the root cause with precision.
  • Fast Learner & Critical Thinker: Thrive in a fast-paced environment where your ability to dig deep, think critically, and find solutions is key to success.
  • Excel Experience is Required
  • SQL Experience is Preferred


What will YOU be doing for us?   Manage provider directories, including entering data for new records, termination of existing records, and ongoing audits and corrections for active records. Utilize research and knowledge of network configurations and the Enterprise system to resolve provider data questions and discrepancies.         

What will YOU be working on every day? 

  • Set up newly activated provider records in the Enterprise system’s participating networks
  •  Manually load rejected provider data into the Enterprise system, reviewing data for discrepancies in data received. Research or coordinate or escalate for clarification from the client for issues related to data received.   
  • Perform quarterly data verification procedures in accordance with company procedures and CMS requirements, validating the provider network.
  • Coordinate with Provider Relations to conduct outreach to provider offices to resolve provider data questions and discrepancies
  • Utilize the Provider-related modules in the Enterprise System to research and resolve provider data set up issues and discrepancies 
  • Complete follow ups, service tickets, and emails according to the department expectations.
  • Work with internal departments to resolve simple to moderately complex follow ups and service tickets generated from clients, providers and internal sources 
  • Using automated systems, maintain updated data on client and Skygen owned provider networks by verifying accuracy and handling any exceptions or issues
  • Work directly with client representatives to resolve provider data issues and update provider data per client or provider request.
  • Act as a liaison between internal Skygen teams to resolve escalated contracting and fee issues related to provider data errors or discrepancies 
  • Act as a liaison between internal Skygen team and Dental Reimbursement to resolve any escalated claim inquiry related to provider data errors or discrepancies 
  • Work with internal departments to resolve provider complaints and escalations including state level complaints
  • Assist Client Services in researching and resolving client inquiries that involve in depth knowledge of provider set ups 
  • Process EFT set up requests form provider offices 

What qualifications do YOU need to have to be GOOD candidate?

  • Required Level of Education, Licenses, and/or Certificates
    • High school diploma or equivalent
  • Required Level of Experience
    • 1 -2 years of prior related experience in resolving escalated and challenging customer/client issues, experience managing large quantities of data accurately and efficiently, experience identifying and resolving data discrepancies 
  • Required Knowledge, Skills, and Abilities 
    • Intermediate knowledge of Microsoft Office products including Word, Excel, and Outlook
    • Solid communication written and verbal communication skills
    • Ability to communicate effectively with a variety of communication styles
    • Strong analytical skills
    • Ability to effectively listen and respond to internal and external customer needs 
    • Ability to resolve routine to moderately complex problems 
    • Ability to adapt to changing priorities 
    • Ability to successfully work cross-functionally to resolve problems 
    • High degree of accuracy
    • Ability to recognize patterns and variation in data and identify errors 

What qualifications do YOU need to have to be a GREAT candidate? 

  • Preferred Level of Education, License, and/or Certificates
    • 2 year degree or some formal education beyond high school 
  • Preferred Level of Experience
    • 1-2 years in a data management or provider data management role 
  • Preferred Knowledge, Skills, and Abilities
    • Knowledge of standard dental, medical and/or therapy terminology
    • Knowledge of internal software 

 

The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.

Compensation Range: $17.88 – $26.81

Compensation Midpoint: $22.35

 

About Us

SKYGEN is the trusted partner for specialty benefits payers and government agencies responsible for the delivery and administration of dental and vision benefits. Through cutting-edge technology and service solutions, SKYGEN empowers clients to become the most efficient, effective healthcare organizations in the country.

APPLY HERE: Provider Data Management Representative I

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Post Submission Specialist

Job Details

Location: Remote
Reports to: Manager, FileSmart Services

About Dynatron

At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of our 5 Core Values: Sense of Urgency, Delivering Results, Accountability, Positive Attitude, and Success Driven.

In this role, you’ll take ownership of outreach efforts, initiating and managing a high volume of calls, asking strategic questions, and verifying key details to ensure accuracy and reliability. The ideal candidate thrives in a fast-paced environment, skillfully managing multiple priorities while maintaining exceptional attention to detail. They remain focused and composed under pressure, demonstrating initiative to see projects through concept to completion with minimal supervision.  We need someone who is highly organized, focused, and takes pride in producing precise, error-free work.

About the department

The FileSmart department assists our automotive dealership clients with increasing their warranty parts and labor reimbursement rates with their manufacturers

About the Role

The Level 1 Post Submission Specialist or Rebuttal Administrator is responsible for completing any post-submission requests from manufacturers to finalize the warranty rate increase process. This position is responsible for completing outbound survey calls, reviewing dealership repair order documentation, and working closely with clients and internal teams to ensure success of our warranty reimbursement filing process. 

What You Will Need

  • 1+ years automotive industry experience
  • Demonstrates enthusiasm and persistence in communicating with clients and team members 
  • Must be able to work independently, execute defined processes, and be well organized
  • Must have strong analytical skills and pattern recognition skills
  • Must be attentive to detail, able to effectively manage time, manage multiple accounts and priorities, and able to work well in a remote environment
  • Strong knowledge of Google Workspace and Microsoft Office
  • Ability to learn new software applications and be comfortable working on diverse types of computer programs

Essential Duties

  • Complete post-submission requests from manufacturers, such as performing outbound surveys via phone, reviewing dealer repair orders, and preparing response letters to the manufacturer
  • Effectively communicate with client Dealership Management, internally and with Dealership Management via phone and email
  • Translate information from client invoices to Excel for submission to automotive manufacturer 
  • Utilize proprietary software to identify patterns in dealer’s warranty data
  • Review daily/weekly reports and provide updates to management as necessary
  • Ensure defined processes and verbal instructions are followed and completed in an efficient manner and that priority items are addressed within the given timelines
  • Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc.
  • Other duties and special projects assigned or approved by management

Benefits Summary

  • Comprehensive health, vision, and dental insurance
  • Employer-paid short- and long-term disability and life insurance
  • 401(K) with competitive company match
  • Equity participation through Dynatron’s Equity Incentive Plan
  • 11 paid holidays
  • Branded welcome swag and home office setup support for remote employees
  • Culture grounded in our 5 Core Values:
    • Success Driven – We strive for excellence with grit and continuous improvement
    • Delivering Results – We don’t confuse effort with impact
    • Sense of Urgency – We act decisively and prioritize what matters
    • Accountability – We take ownership of our work and its outcomes
    • Positive Attitude – We bring energy and optimism to every interaction

Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply. 

Compensation: $18 – $21 /hr

APPLY HERE: Post Submission Specialist

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Warranty Submission Specialist

Job Details

Location: Remote
Reports to: Manager, FileSmart Services

About Dynatron

Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealerships and service departments. Our proprietary analytics, pricing, and workflow tools empower service leaders to boost profitability, streamline operations, and elevate the customer experience. Backed by strong customer success, market demand, and a culture of innovation, we’re scaling quickly. And we’re just getting started.

The Opportunity

We’re looking for a detail-oriented, process-driven Warranty Processing Specialist to join our high-impact FileSmart team. In this remote role, you’ll work directly with dealership service departments to help them maximize reimbursement opportunities by preparing and submitting precise, compliant labor rate and parts rate increase requests to automotive manufacturers.

You’ll serve as a trusted partner to our clients, an expert in documentation and compliance who ensures every submission meets strict manufacturer and legal requirements. If you thrive in a fast-paced environment, love working with data and documents, and bring a sharp eye for detail, this is your chance to make a measurable impact on dealership profitability while growing your career with a company that values results, urgency, and a positive attitude.

What You’ll Do

Filing Preparation & Submission

  • Review customer pay repair orders (ROs) within Dynatron’s software to ensure alignment with manufacturer and state requirements
  • Calculate average labor rates and parts markups using qualifying ROs and preset guidelines
  • Prepare accurate, complete filing packages for submission to manufacturers, including summaries, supporting documentation, and required forms
  • Submit warranty labor rate and parts rate increase requests within specified timelines

Compliance & Communication

  • Ensure full compliance with all manufacturer rules, guidelines, and filing deadlines
  • Respond to inquiries from dealerships or manufacturers regarding filing status, documentation, or clarifications
  • Maintain organized records and communicate filing updates to dealership management when necessary

Industry Awareness & Continuous Improvement

  • Stay current with evolving manufacturer policies, warranty reimbursement rules, and state laws
  • Identify patterns and insights that help improve accuracy and approval rates
  • Participate in special projects and contribute to internal process improvements as needed

What You Bring

  • 1-2 years of experience in an automotive dealership service department (warranty administration, service advisor, technician, or service management experience preferred)
  • Proficiency in Microsoft Excel and document preparation tools
  • Understanding of manufacturer warranty policies and ability to follow detailed guidelines
  • Strong organizational and time management skills with a focus on accuracy and timeliness
  • Excellent written and verbal communication skills
  • Analytical mindset with the ability to recognize patterns and solve problems independently
  • Ability to work remotely with minimal supervision and manage multiple submissions in a fast-paced environment

Why Dynatron

  • High-impact, client-facing role in a fast-growing automotive SaaS company
  • Remote-first culture that values flexibility, accountability, and results
  • Values-driven team focused on continuous improvement, collaboration, and a positive work environment
  • Opportunity to support dealership profitability and success through expert documentation and compliance

Compensation

Base Salary: $45,000-$52,000
Bonus: Performance-based bonus potential

Benefits Summary

  • Comprehensive health, vision, and dental insurance
  • Employer-paid short- and long-term disability and life insurance
  • 401(K) with competitive company match
  • Equity participation through Dynatron’s Equity Incentive Plan
  • 11 paid holidays
  • Branded welcome swag and home office setup support for remote employees
  • Culture grounded in our 5 Core Values:
    • Success Driven – We strive for excellence with grit and continuous improvement
    • Delivering Results – We don’t confuse effort with impact
    • Sense of Urgency – We act decisively and prioritize what matters
    • Accountability – We take ownership of our work and its outcomes
    • Positive Attitude – We bring energy and optimism to every interaction

Ready to support dealership success through expert warranty documentation? Join Dynatron and help shape the future of automotive service.

 

APPLY HERE: Warranty Submission Specialist

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