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Care Navigator (3-6 Month Contract)

Job Details

We all know navigating healthcare in the U.S. is confusing, costly, and frustrating — and our members are used to feeling that pain. That’s why we’re building something different: affordable health plans designed around Sana Care, our integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them.

Whether it’s a quick prescription refill or guidance through a complex medical journey, Sana Care makes it feel effortless to get the right care at the right time. And for employers and brokers, we’ve built intuitive tools to make managing health benefits just as seamless.

If you love solving hard problems that make people’s lives easier, come build with us.

The Care Navigator will work closely with patients, providers, and other members of the healthcare team to ensure that patients receive the highest quality of care. We’ve compiled an innovative team with top talent from across the healthcare and technology industries to deliver engaging, modern, concierge-style healthcare for our members. This includes assisting with navigating the healthcare system, coordinating care, and providing education and support.

This role is a 3–6 month contract, with the exact duration dependent on evolving business needs. Candidates should be prepared for some flexibility in the length of the assignment. 

What you will do

    • Deliver comprehensive care navigation and access support for Sana members, ensuring they receive the right care at the right time, place, and cost.
    • Collaborate with cross-functional teams, including our virtual care practice and customer support, to provide seamless care navigation services.
    • Educate members on their care referral options, empowering them to make informed healthcare decisions.
    • Partner with providers to secure member access to care through established workflows, including provider education, contract negotiation, and direct billing inquiries.
    • Identify opportunities for provider contracting to expand network development and enhance member access and care navigation.
    • Build professional relationships with providers and Sana’s care partners to streamline referral pathways for care navigation.
    • Conduct proactive outreach to high-risk, rising-risk, and gap-in-care members to guide them through their healthcare journey.
    • Serve as a health advocate and supporter for members, always prioritizing their best interests throughout their healthcare journey.
    • Monitor and assess the effectiveness of care navigation and access strategies, adjusting as needed based on clinical expertise, evidence-based guidelines, and key performance indicators.
    • Provide feedback to the product team to improve care navigation experiences for members.
    • Strive consistently to ensure members feel supported and to simplify their healthcare experience.

About You

    • 2+ years work experience preferred, preferably in a fast-growth company environment
    • 1+ years working in healthcare in some capacity (i.e., social work, managed care, insurance, etc.)
    • Prior Care Navigation experience strongly preferred 
    • Excellent communicator.
    • Team player with the ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation; ability to operate in a remote environment and effectively build relationships virtually.
    • You are mission-driven. You care about making our healthcare system work better for people and business owners
    • You are hungry for more knowledge. You ask questions from a place of genuine curiosity and humility. You assume the best intentions without shying away from solutions-oriented debate. You meet your teammates with compassionate candor to solve problems together for our customers.
    • You remain flexible, and resilient, and foster a culture of continuous learning even in the face of hardship. You take care of yourself so you can be there to support your teammates. 
    • You bring a bias for action paired with intelligent risk-taking. You keep the ball moving forward at each step; take action and make a decision even with imperfect data. You make bold bets to positively impact the healthcare industry while recognizing the potential friction that comes with innovation.
    • You embrace responsibility. You follow through on your commitments and foster trust with your colleagues. You own your mistakes and are accountable to others, knowing everyone shares in our success through equity in Sana.

$25 – $30 an hour

Our cash compensation amount for this role is targeted at $25.00 – $30.000 for for all US-based remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

 

APPLY HERE: Care Navigator (3-6 Month Contract)

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Disbursement Underwriter

Job Details

At Equitable, our power is in our people. 

We’re individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you’ll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

The Disbursement Underwriter uses the following steps to validate a client account:

  • Utilize the DRP tool, which allows you to see debit and credit history in any site including HM, SOC,NOC & LPL
  • Review AWD to confirm if money was ever sent to/received from the account
  • Confirm in AWD if we received a contribution check from requested account
  • Validate original Medallion Signature Guarantee, if available
  • Call rep of record to confirm they personally spoke with the client in person or over phone regarding request
  • Call client using the phone number on the application
  • A check is mailed to the client’s address if the account cannot be verified

The base salary range for this position is $41,000 – $55,000.  Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits: Equitable Total Rewards Program

 

Qualifications

 

Preferred Qualifications:

  • 1+ years of experience in customer service or fraud prevention

Skills:

Customer Support Systems: Knowledge of principles and techniques used in customer support and ability to use applications, hardware, software, networking, and the applications environment used for customer support.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Results Orientation: Knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.


ABOUT EQUITABLE 

At Equitable, we’re a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. 

**********

Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.

 

APPLY HERE: Disbursement Underwriter

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Tier 1 Support Specialist (Remote – U.S.)

Job Details

PerfectServe offers Best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! 

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. 

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. 

Position Overview:   

We’re looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Don’t miss out on this opportunity! 

To support PerfectServe’s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across all hours of the day and night.  

Specifically, specialists will be responsible for supporting and delighting PerfectServe’s end users – physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting. 

Who You Are  

  • While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required.
  • Willingness and excitement to work evenings or overnights and/or weekends
  • Strong technical aptitude  
  • Excellent written and verbal communication skills
  • Excellent analytical and troubleshooting skills
  • Ability to work in a fast-paced environment and successfully prioritize competing tasks
  • High customer empathy and exceptional customer service skills
  • Access to high-speed internet 
  • Able to start in Feburary 2026.  

Our Support Specialists go through initial onboarding and training together, which will align with a Monday – Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment.

Our team is currently only looking for candidates that are located within the United States.  

Compensation : $19/hour plus a comprehensive benefits package becomes effective from your first day of employment. 

What You’ll Be Doing (sorted from the more basic to more advanced work): 

  • Field incoming client communications via phone, chat, and our online customer portal
  • Help end-users administer their PerfectServe applications  
  • Train end users on how best to use PerfectServe’s phone, mobile, and web applications
  • Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
  • Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
  • Build and revise new user accounts based on established standards and best practices
  • Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
  • Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues 
  • We expect all team members to have their cameras on during internal and external meetings to encourage engagement and foster a sense of connection.

This position requires interaction with people and technology while either standing or sitting. To best service our customers on the phone, face-to-face, or on the computer, all support employees must be able to communicate with or without reasonable accommodation.

While performing the duties of this job, the employee must be able to sit for extended periods of time (position is primary sedentary), must have acute hearing ability, must be able to speak English and must have the ability to perform repetitive hand motions. 

Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**
We offer a salary range of $19.00 / hour, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

Benefits:
  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K – with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

 

APPLY HERE: Tier 1 Support Specialist (Remote – U.S.)

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Medical Billing Associates – Patient Services

Job Details

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

 

Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!

 

 

How you will have an impact:

    • Answer inbound patient phone calls as they come in
    • Manages Copay Collections and communicates with other departments, for any needs/patient reach out
    • Create Partner cases Daily
    • Weekly posting of late cancels
    • Daily review of patient electronic communications and delegation as needed
    • Create and maintain billing ledgers for patients with specific requests for their insurances
    • Assist other teammates in larger projects as needed 
    •  Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
    • Maintains industry level working knowledge of medical billing occurring in Luna
    • Support Admin functions
    • Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
    • Achieves goals set by management 
    • Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed 
    • Performs Ad Hoc tasks at managers discretion 

What you can offer Luna:

    • Typically requires a minimum of 1 year of related experience
    • Strong attention to detail and time management skills
    • A positive attitude and an eagerness to learn

What Luna can offer you:

    • Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
    • Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna 
    • Paid Time Off with holiday
    • Medical, dental & vision insurance on the first of the month following start date

$16 – $21 an hour

Salary is dependent on experience and location.

Physical therapy, delivered. www.getluna.com

 

*As part of our hiring process, we may contact your previous employers to request professional references. This helps us verify work history and gather insights into your experience. We understand that some candidates may prefer not to have their current employer contacted, and you will have the opportunity to let us know if that applies to you.

 

 

Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day

 

~ #3 Best Employer in Healthcare (Forbes, 2025)

~ #1 Best Company in MSK Care (Forbes, 2025)

~ #13 World’s Most Innovative Companies in Healthcare (Fast Company, 2024)

~ Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)

~ Gold Indigo Design Award for mobile app design excellence 2020 ~

APPLY HERE: Medical Billing Associates – Patient Services

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Patient Onboarding Associate – Call Center (Part Time Hours)

Job Details

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

 

 

Join our amazing team and start your career with Luna as a Part- Time Onboarding Associate!

 

Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.

 

As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.

 

 

 

 

 

 

 

Physical therapy, delivered.www.getluna.com

 

Key Responsibilities

    • Manage the registration, scheduling, and rescheduling processes for new and existing patients.
    • Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
    • Receive, screen, and coordinate telephone calls from healthcare providers.
    • Proactively make outbound calls and send emails to patient leads.

Requirements:

    • Office Admin experience, 1 year required
    • Demonstrates a high level of customer service and interpersonal communication skills
    • Call/Contact center or other high call volume experience, 1 year preferred
    • Proficient with Google Suite
    • Highly detail-oriented
    • Ability to multi-task in a fast-paced work environment
    • High School Diploma or equivalent
    • Must be able to work in the US without restriction
    • Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
    • Please Note:
    • While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
    • We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
    • To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.

What we can offer you:

    • Part time hours – Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
    • A fun collaborative and supportive work environment with a fast-growing, innovative company.
    • Realistic growth opportunities

$16 – $16 an hour

Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day

 

~ #3 Best Employer in Healthcare (Forbes, 2025)

~ #1 Best Company in MSK Care (Forbes, 2025)

~ #13 World’s Most Innovative Companies in Healthcare (Fast Company, 2024)

~ Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)

~ Gold Indigo Design Award for mobile app design excellence 2020 ~

APPLY HERE: Patient Onboarding Associate – Call Center (Part Time Hours)

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