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Billing Operations Support Specialist

Job Details

Description

Job Summary:

The Billing Operations Support Specialist plays a key role in supporting accurate and timely billing operations that enable financial performance and client satisfaction. This position ensures billing data integrity, assists with invoice preparation, supports payment application activities, and serves as a primary resource for resolving billing-related inquiries. The Billing Operations Support Specialist partners with cross-functional teams including Sales, Customer Success, and Finance to ensure billing accuracy and operational efficiency.

Duties/Responsibilities:

  • Assist in preparing, reviewing, and distributing customer invoices in alignment with contract terms.
  • Maintain billing data within ERP or billing systems including customer setup and pricing updates.
  • Support recurring billing cycles by validating data and identifying discrepancies prior to invoicing.
  • Upload invoices to customer portals and ensure delivery based on client requirements.
  • Assist in monitoring accounts receivable aging and following up with customers regarding outstanding balances.
  • Support cash application efforts by reconciling payments to invoices and researching discrepancies.
  • Respond to internal and external billing inquiries promptly and professionally.
  • Collaborate with Sales, Customer Success, and Finance to resolve billing discrepancies and ensure data integrity.
  • Assist with maintaining documentation for billing processes and internal work instructions.
  • Support Finance team during month-end close, audit activities, and reporting needs.
  • Other duties as assigned.

Skills/Abilities/Experience:

  • 1–3 years of billing, accounts receivable, or financial administrative support experience.
  • Proficiency with ERP or billing platforms such as NetSuite, Sage Intacct, or QuickBooks preferred.
  • Strong attention to detail with excellent organizational and time-management skills.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
  • Strong written and verbal communication skills with a customer-first mindset.
  • Proficiency in Microsoft Excel and office productivity applications.

Minimum Qualifications:

  • High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
  • Must be authorized to work in the United States.
  • Ability to sit or stand for extended periods and lift up to 10 pounds.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

APPLY HERE: Billing Operations Support Specialist

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Technical Support Agent

Job Details

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our “Better Together” ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.

Position Location:

Remote (U.S.-based)

Shift:

Overnight

Reports To:

Technical Support Manager

What We’re Looking For:

Requirements:

  • 1+ year of Customer Service experience (Helpdesk experience preferred)

  • Background in restaurant or call center environments

  • Strong problem-solving and communication skills

  • Solid typing skills and working knowledge of Windows OS

  • Reliable broadband/fiber internet and access to a backup work location

  • Networking experience a plus

  • AAS in electronics tech or computer science a plus

  • A+ or Microsoft certifications a plus

Additional skills:

  • Passion for helping others and resolving technical issues

  • Ability to multitask and prioritize in a fast-paced environment

  • Strong team collaboration and customer relationship building skills

  • Ability to work weekends, holidays, and overtime as needed

Unleash your potential: What you will be doing and owning:

  • Provide first-level support for POS hardware/software and PAR products

  • Resolve operational and technical issues quickly and efficiently

  • Log and manage incidents using our service management tools

  • Follow escalation workflows and contribute to our knowledge base

  • Deliver exceptional service that fosters total customer satisfaction

  • Complete administrative support tasks related to customer service

  • Analyze issues and apply sound judgment to determine resolutions

  • Collaborate with internal teams and third-party engineers as needed

Interview Process:

  • Interview #1: Phone Screen with Talent Acquisition Team

  • Interview #2: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor’s website.

 

APPLY HERE: Technical Support Agent

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Client Support Coordinator

Job Details

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look – and feel – their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client’s individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

We’re currently not hiring CS Coordinators in Alaska, California, Colorado, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Montana, Nevada, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, and all Non-State US Territories.

About the Role

As our CS Coordinator, you will play a pivotal role in ensuring exceptional client experiences and upholding our brand’s reputation for excellence. You will spearhead outlier case management, leveraging your expertise in recovery outreach and brand management to resolve issues and enhance client satisfaction. You’ll also provide real-time Slack support for BPOs, engage across channels—cards, phone, email, chat, and Apple Messaging for Business—to resolve inquiries efficiently. This role reports directly to a CS Operations Team Lead.

About the Team

The Client Support Team at Stitch Fix is committed to delivering an exceptional client experience that ensures our overall service offering is easy, helpful, and personalized. We are building an elite team of client-focused people who work diligently to quickly and creatively solve our clients’ issues and questions. The Client Support (CS) Operations team is responsible for delivering best-in-class service to our clients and improving the overall effectiveness of the global CS operations. As a member of this dynamic team, you will have the opportunity to partner on operational challenges, contribute to change and innovation, and collaborate with other talented cross-functional teams at Stitch Fix.

You’re excited about this role because you will…

  • Support client inquiries through multiple channels, including: hand-written cards, email, chat, phone, Social and Apple Messaging for Business. 
  • Utilize data and client feedback to personalize outreach efforts effectively.
  • Conduct targeted outreach to clients who have experienced issues to resolve their concerns and restore their confidence in the brand.
  • Continuously seek ways to improve response times and client satisfaction metrics.
  • Provide real-time support via Slack or other communication tools to BPO and internal teams, helping them reduce errors and improve the overall client experience.
  • Organize and guide weekly Slack Lead standups with support from your leader, prioritizing peer success and quality-focused coaching
  • Test new processes to improve client support, ensuring efficiency and scalability. Incubate these processes until they are ready to be outsourced, ensuring smooth transitions and adherence to quality standards.
  • Provide feedback and insights to help shape agent workflows, product improvements, and policy changes.

We’re excited about you because you… 

  • You have 3+ years of experience in a senior customer support role.
  • You have deep experience navigating + solving complex and sensitive client issues.  You have a proven track record of creating amazing client experiences by communicating effectively in real time and in multiple channels, including: hand-written cards, email, chat, phone, Social and Apple Messaging for Business. 
  • You are consistently available to work non standard business hours. Applicants need to be available until 8pm CT and have either Saturday OR Sunday availability.  CS Coordinators, work a baseline schedule of Monday through Friday with rotating weekend coverage, ensuring availability to support operations as needed
  • You have experience consistently meeting or exceeding performance standards.
  • You have previous experience providing direct client support while also owning specialty program work, delivering hands-on, white-glove service to resolve complex issues, strengthen relationships, and create standout client experiences. 
  • You have previous experience providing real-time support via Slack or other communication tools to BPO and internal teams, helping them reduce errors and improve the overall client experience.
  • You  have experience independently assessing what decision to make with both a client and the business in mind when there isn’t an established protocol and a judgment call is needed in real-time
  • You have a proven track record of punctuality and consistently maintain reliable attendance, which you understand are essential in this role
  • You have a proven track record of punctuality and consistently maintain reliable attendance, which you understand are essential in this role

Compensation and Benefits

This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.

Salary Range

$24 – $24 USD

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Please review Stitch Fix’s US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy

Recruiting Fraud Alert: 

To all candidates: your personal information and online safety are top of mind for us.  At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.

Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email careers@stitchfix.com. 

You can read more about Recruiting Scam Awareness on our FAQ page here: https://support.stitchfix.com/hc/en-us/articles/1500007169402-Recruiting-Scam-Awareness

 

APPLY HERE: Client Support Coordinator

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Data Entry Specialist – Medical Records (Remote)

Job Details

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. 

 

Job Summary: 

Data Entry Specialist is responsible for accurately inputting patient information into Sharecare’s internal systems and client Electronic Medical Record (EMR) platforms. This role requires keen attention to detail, efficient data management, and strict adherence to HIPAA compliance standards, supporting the Release of Information (ROI) process. The ideal candidate thrives in a fast-paced, collaborative environment, demonstrating a strong commitment to accuracy, productivity, and the protection of sensitive patient data. 

 

Essential Functions:  

  • Accurately enter and update patient data in internal and client-facing systems 

  • Access and navigate multiple EMR platforms to retrieve, validate, and process patient health information (PHI) 

  • Ensure data accuracy and consistency while meeting productivity benchmarks 

  • Maintain strict confidentiality and comply with HIPAA and company privacy policies 

  • Collaborate with team members to support process improvements and service quality 

  • Provide courteous, timely, and professional communication with internal and external stakeholders as needed 

 

Qualifications:  

  • Proficiency in Microsoft Office applications 

  • Strong organizational and multitasking skills essential 

  • Demonstrated ability to manage time effectively and meet task deadlines  

  • Willingness to learn programs and processes quickly 

  • Strong documentation, communication, and customer service skills  

  • Self-motivated, dependable, and able to work independently or as part of a team 

  • Proven ability to maintain productivity, utilization and quality performance standards  

 

Physical Requirements:  

  • Ability to sit or stand for extended periods of time 

  • Physical capacity to lift and carry 25 lbs. 

  • Manual dexterity is sufficient for long periods of typing, writing, and handling documents 

  • Visual acuity to read documents and use a computer monitor 

  • Clear speaking and hearing ability for communication 

  • Adequate hand-eye coordination and sensory abilities for job-related tasks.  

 

Information Governance Accountabilities:    

  • Understand the organization’s information governance program & individual role responsibilities 

  • Participate in required education and compliance training. 

 

HIPAA/Compliance:  

  • Maintain the confidentiality of patient and client information 

  • Comply with HIPAA standards and all relevant corporate integrity and security obligations.  

  • Report unethical, fraudulent, or illegal behavior  

  • Maintain current HIPAA certification annually 

 

 

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

APPLY HERE: Data Entry Specialist – Medical Records (Remote)

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Intake Patient Care Representative (Remote)

Job Details

The Intake Patient Care Representative is responsible for admitting new patients, verifying insurance information, and completing all applicable admissions paperwork. Completion of the accounts includes, but is not limited to checking prescription validity, authorization validity, insurance requirements, demographics, patient needs, and notation prior to shipping orders of medical supplies.

The starting pay for our Intake team is $18.00 per hour. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity!

Candidates in the Pacific and Mountain time zones will be prioritized for consideration. Working hours will be 8am-5pm Arizona Mountain Standard time.

Essential Job Functions
• Enter demographics and other pertinent information into the digital system and ensure completion of all admission paperwork
• Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable
• Identify patients’ needs, clarify information, research every issue and provide solutions
• Answer incoming calls for intake patients as well as assist with overflow hunt groups as necessary
• Meet daily, monthly, and quarterly metrics and goals set by management
• Communicate effectively with other departments to present solutions to any patient concerns
• Ensure work being performed meets internal and external compliance requirements
• Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations
• Various clerical work including faxing, scanning, and copying
• Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
• Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
• Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
• Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
• Upon employment, all employees are required to fully comply with Company’s policies and procedures.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.

Requirements
Minimum Education: High school diploma or GED
Minimum Experience: Minimum of 2 years related experience
Preferred Experience: Medical Office, Customer Service preferred

Preferences
• Education or experience equivalent to a bachelor’s degree in related field (preferred)
• Experience in healthcare preferred; knowledge of insurances and respiratory care is a plus

Other Skills/Abilities

• Proficient in Microsoft suite of products including Outlook, Word and Excel

• Self-starter, able to display the highest level of integrity and respect for confidentiality.
• Ability to exercise effective judgment and sensitivity to changing needs and situations.
• Must have strong organization skills and be very detail-oriented.
• Must possess a strong sense of urgency and attention to detail.

• Excellent written and verbal communication skills.

• Proven ability to work independently at times and within a team.

• Ability to adapt to change.

• Demonstrated ability to prioritize multiple tasks to meet deadlines.

• Demonstrated ability to interact in a collaborative manner with other departments and teams.

Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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