**IMPORTANT NOTE: Work-from-home jobs fill quickly. While the positions linked below were active at the time this video was published, they may close with little to no notice. Please apply immediately if you’re interested. If a link doesn’t work, it likely means the job has been filled. For even more frequently updated job opportunities, check out my Mega List of Jobs or join Extra Leads Club (links below!).**
Part-time Intake Case Coordinator
Job Details
The Intake Case Coordinator (“ICC”) is an integral member of Axiom’s Ops Support – Central Services Department (“CS”). The ICC will play a key role in providing customer service and screening support to the employees of Axiom’s clients. The ICC will be accountable for answering phones and taking information on new incidents/injuries, communicating, and escalating necessary information, and working with company databases. Additionally, the ICC will have other duties and responsibilities as determined from time to time by the Operations or Team Manager.
Essential Functions:
The essential functions of the ICC are to:
- Assign new cases to medical staff in accordance with corresponding licensing laws
- Provide excellent customer service in a fast-paced environment
- Performing administrative duties to multiple departments as needed, in accordance with Service Level Agreements where applicable
- Developing and maintaining cooperative and professional relationships with fellow employees, supervisors, and leadership from various departments
- Perform initial assessments of intake calls
Qualifications:
The successful candidate should have a combination of demonstrated experience and education that is equivalent to 1 year with a focus on call center, customer service or related fields.
Physical Requirements:
- Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach,
- Specific vision abilities required by this job include close vision requirements due to computer work,
- Light to moderate lifting is required
- Regular, predictable attendance is required
- This is a remote position.
APPLY HERE: Part-time Intake Case Coordinator
Build Resume for $1 Join Extra Leads Club for $1Care Coordinator II
Job Details
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
**Applicants for this role have the flexibility to work remotely from their home anywhere in the Eastern or Central time zone. The work schedule is Monday – Friday, 8am – 5pm Eastern. Previous call center experience is preferred.**
Position Purpose: Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.
- Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
- Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
- Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
- Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
- May support performing service assessments/screenings for members and documenting the member’s care needs
- Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
- Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
- Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
- Provide education on benefits and resources available
- Performs other duties as assigned.
- Complies with all policies and standards.
Education/Experience: Requires a High School diploma or GED.
Requires 1 – 2 years of related experience
Pay Range: $17.84 – $28.02 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
APPLY HERE: Care Coordinator II