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Tier 1 Support Specialist – US Remote

Job Details

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! 

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. 

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. 

Position Overview:   

We’re looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Don’t miss out on this opportunity! 

To support PerfectServe’s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across all hours of the day and night.  

Specifically, specialists will be responsible for supporting and delighting PerfectServe’s end users – physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting. 

Who You Are  

  • While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required.
  • Willingness and excitement to work evenings or overnights and/or weekends
  • Strong technical aptitude  
  • Excellent written and verbal communication skills
  • Excellent analytical and troubleshooting skills
  • Ability to work in a fast-paced environment and successfully prioritize competing tasks
  • High customer empathy and exceptional customer service skills
  • Access to high-speed internet
  • Able to start in April 2026.  

Our Support Specialists go through initial onboarding and training together, which will align with a Monday – Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment. The expectation for this role is 100% attendance during the first 60 days of employment. Specifically during the training and nesting period, to ensure maximum success in your new role.

Our team is currently only looking for candidates that are located within the United States.  

Compensation : $19/hour plus a comprehensive benefits package becomes effective from your first day of employment. 

What You’ll Be Doing (sorted from the more basic to more advanced work): 

  • Field incoming client communications via phone, chat, and our online customer portal
  • Help end-users administer their PerfectServe applications  
  • Train end users on how best to use PerfectServe’s phone, mobile, and web applications
  • Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
  • Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
  • Build and revise new user accounts based on established standards and best practices
  • Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
  • Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues 
  • We expect all team members to have their cameras on during internal and external meetings to encourage engagement and foster a sense of connection.

This position requires interaction with people and technology while either standing or sitting. To best service our customers on the phone, face-to-face, or on the computer, all support employees must be able to communicate with or without reasonable accommodation.

While performing the duties of this job, the employee must be able to sit for extended periods of time (position is primary sedentary), must have acute hearing ability, must be able to speak English and must have the ability to perform repetitive hand motions. 

Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**
We offer a salary range of $19.00 / hour, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

Benefits:
  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K – with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

APPLY HERE: Tier 1 Support Specialist – US Remote

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Customer Care Specialist II

Job Details

Verathon is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. Two areas where Verathon has significantly impacted patient care, and become the market leader in each, are bladder volume measurement and airway management. The company’s BladderScan portable ultrasound and GlideScope video laryngoscopy & bronchoscopy systems effectively address unmet needs for healthcare providers and meaningfully raise the standard of care for patients. Verathon, a subsidiary of Roper Technologies, is headquartered in Bothell, Washington, USA and has international subsidiaries in Canada, Europe and Asia Pacific. For more information, please visit www.verathon.com.

Overview

Be Part of Our Story

Bring your talents to a rapidly growing, industry-leading global medical device company.

 

We operate with a singular focus of empowering healthcare professionals to better serve their patients. Our unique products and services help clinicians see the hidden realities of the human body, giving them insights they need to optimize patient care.

 

For us, it starts with people: our team, our customers, and the patients they serve. Our innovation is based on finding new ways to offer simplicity where complexity exists. We also look for opportunities to increase the velocity of patient care, ultimately providing solutions that improve and extend patients’ lives.

 

Your Business — Customer Care 

 

As a Customer Care Specialist, you’ll deliver total customer care across orders, product and training inquiries, and moderate‑level technical support. You’ll serve as a trusted partner to clinicians and administrators by resolving issues with urgency and empathy, and by guiding users through device and software workflows.

Responsibilities

How You’ll Add Value

 

  • Customer Support & Case Handling — Respond to inbound calls and emails for products, training requests, general information, and moderate technical issues; create and manage cases to resolution.
  • Order Management — Accurately enter and process customer orders; provide proactive updates and follow‑ups for order status and repair approvals.
  • Returns & Credits — Issue return authorizations (RAs) for repairs and credits in alignment with company policies.
  • Technical Troubleshooting — Guide customers through phone and email troubleshooting of medical devices and software, including Windows applications, web‑based tools, drivers, permissions, wireless connectivity, server issues, and unit‑specific error codes.
  • Suggestive Solutions — Identify opportunities to promote additional value‑add products, services, or training that solve customer problems.

Qualifications

Who We’re Looking For

 

Key Attributes:

  • Customer‑Obsessed: You build rapport quickly, listen deeply, and communicate clearly under pressure.
  • Tech‑Savvy Problem Solver: You can navigate Windows OS, web apps, wireless technology, and basic networking concepts and can translate them for non‑technical users.
  • Process‑Driven & Precise: You keep your queue organized, document thoroughly, and follow through reliably.
  • Continuous Learner: You’re eager to build clinical, regulatory (FDA/HIPAA), and product knowledge in a dynamic environment.
  • Team First: You collaborate across Customer Care, Technical Support, Sales, Service, and Finance to resolve issues end‑to‑end. 

The Basic Requirements:

  • Associate degree or equivalent experience.
  • Typically 1–2 years of direct customer service experience.
  • Experience with high-volume inbound/outbound calls and email support.
  • Proficiency with Windows OS, web‑based software, and wireless technology.
  • Aptitude and desire to troubleshoot permissions, drivers, error codes, server connectivity, and related software issues.
  • Ability and desire to learn and apply FDA and HIPAA requirements while troubleshooting.
  • Familiarity with customer service databases, CRMs, and case management tools.
  • Ability to work remotely with reliable high-speed internet and ability to work shifts Monday–Friday, between 6:00 a.m. and 4:00 p.m. Pacific Time (no nights or weekends).
  • Must be able to travel to corporate office in Bothell, WA for onboarding at start of employment.

 

Benefits of Working with Us

 

  • Competitive Compensation: $17.25 – $24.52 per hour (Compensation will vary based on skills, experience and location; it is not typical to be hired at or above the top of the salary range). Full-time employees who are not on a commission plan are eligible for Verathon’s annual bonus plan based on company and individual performance.
  • Wellness & Life Balance: Medical, dental, vision, basic life insurance, 401(k) with company match, and other programs that support you and your family. See our full U.S. Employee Benefits Summary: https://www.verathon.com/US-HQ-Employee-Benefits-Summary.
  • Growth & Development: Professional development programs, internal mobility, certification courses, and tuition reimbursement.
  • Fun & Engagement: Team appreciation virtual events and a culture centered on engagement and recognition.

 

Our 7 Core Values

 

By living the values, our amazing team members are empowered to be all they can be, both professionally and personally. We are proud of the values and the people who together make up our culture. It is what makes Verathon such a special place to work.

 

  1. Our Customers are at the Center of Everything We Do
  2. Winning Together
  3. Continuous Improvement Creates Competitive Advantage
  4. Be Better. Be Different.
  5. Do the Right Thing; Do Things Right
  6. We Are Genuine
  7. Enjoy the Journey

EEO

Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! Even if you are not a match for this role, we may have another opportunity that may be a great fit.
 
Verathon is an equal opportunity employer and strongly supports diversity in the workplace.  We believe that diverse ideas, opinions and perspectives will build a strong foundation for success.  In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Verathon will be based on merit, qualifications, and abilities. Verathon does not discriminate in employment opportunities or practices on the basis of race, color, religion, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.
 
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School Onboarding Specialist (Contract)

Job Details

Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond. Learn more about us at www.clever.com.

About the Team & Opportunity

The School Onboarding team is the face of Clever for new partners, serving as the essential first touchpoint in a school organization’s journey toward digital transformation. We don’t just set up accounts; we are strategic advisors who educate school leaders on the full power of the Clever platform to ensure long-term success. In this role, you’ll have the unique opportunity to drive large-scale impact by turning potential leads into fully adopted power users, ensuring that technology never stands in the way of a student’s learning.

Dates of Contract

  • March 10th or 17th – September 18th, 2026

How You’ll Make an Impact

  • The problem you’ll solve: You will ensure school organizations don’t just sign up for Clever, but fully adopt and integrate it into their daily workflows, overcoming technical and conceptual objections along the way.
  • Who you’ll partner with: You’ll collaborate closely with school leaders, application partners, and internal cross-functional teams to align on business goals and advocate for the customer’s needs.
  • What success looks like: Success means managing a high-volume pipeline effectively, using data to drive quick implementation, and achieving high adoption rates across your assigned districts.
  • Key projects you’ll lead: You’ll lead the end-to-end onboarding journey for new school organizations, delivering an exceptional customer experience while developing scalable strategies to educate customers

Required Skills & Experience (Must-Haves)

  • Experience in sales, customer success, or similar roles with a focus on educating customers and securing “buy-in.”
  • Proven ability to manage a high-volume pipeline and drive projects toward a specific timeline.
  • Strong communication skills, with comfort helping customers over phone, Zoom, and email.
  • A data-oriented mindset with the ability to use metrics to drive results at scale.
  • Ability to work 40 hours a week for a 6-month duration

Preferred Qualifications (Nice-to-Haves)

  • Experience in the edtech space or working directly with school organizations.
  • Experience operating in a fast-paced, rapidly changing growth environment.
  • A generative, business-leader mindset with a passion for building collaborative relationships.
  • Desire to work in a diverse, highly collaborative team environment.

Salary Transparency
Compensation for this role for candidates living in the United States, excluding NYC, NY and San Francisco, CA, is $26 per hour. Compensation for this role for candidates living in NYC, NY and San Francisco, CA, is $29 per hour.

INCLUSION AND BELONGING:
Clever believes classrooms and our company should be diverse and inclusive. We celebrate actions that build diverse teams, include every voice, and create safe spaces for everyone to bring their authentic selves to work.

NOTICE OF ARTIFICIAL INTELLIGENCE USE IN HIRING

Please note that Clever Inc. (“Clever”) uses artificial intelligence (AI) tools as part of our hiring process for certain positions. 

AI Systems Used:

  • Willo.ai (developed by Willo) – Used for candidate assessments
  • BrightHire Screen (developed by BrightHire) – Used for initial phone screening
  • Granola.ai (developed by Granola) – Used for AI-powered transcription and note-taking.

Employment Decisions Affected: Recruitment and hiring

Purpose and Data Collected:

  • The assessment tool evaluates candidate responses to [e.g., skills questions, situational judgment scenarios] and generates scores that are reviewed by human recruiters
  • The conversational bot conducts initial phone screenings, collecting candidate responses to preliminary qualification questions, which are then reviewed by human recruiters
  • The AI Note-Taking tool allows our interviewers to focus entirely on our conversation rather than manual typing. These transcripts are used solely for internal evaluation and are handled in accordance with our data privacy policy.

Human Review: All AI-generated outputs are reviewed by human decision-makers before any hiring decisions are made.

Contact: For questions about our use of AI in hiring, contact our Talent Acquisition Team at ta-ai-transparency@clever.com.

Accommodation Requests: If you require a reasonable accommodation related to our use of AI tools or if you are applying from a jurisdiction which gives you specific rights to opt out of AI review and you would like to use that right, please contact our Talent Acquisition Team at ta-ai-transparency@clever.com to request an alternative assessment process.

Non-Discrimination Statement: Clever does not use AI for any employment decision that has the effect of subjecting employees or applicants to discrimination on the basis of any class protected under the Illinois Human Rights Act, nor do we use zip codes as a proxy for protected classes.

 

Clever does not conduct interviews via text or Telegram. We will never ask for your financial information or reimbursement of equipment of any kind. If you receive any communications regarding employment with Clever that you think might be a scam, please email recruitingscam@clever.com.

If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.

 
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Sr Service Rep, Tele-App 

Job Details

Date: Feb 12, 2026

Primary Location: Charlotte, NC, US

Company: Lincoln Financial

Alternate Locations: Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Work from Home

 

Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 75768

 

The Role at a Glance

In this role, you’ll help move life insurance applications from submission to approval by interviewing clients, gathering key information, and ensuring documents are complete and accurate. You’ll provide strong customer service and support—primarily over the phone—while assisting agents, applicants, and teammates with questions and issues. This role is ideal for someone who enjoys phone based work, problem solving, and staying organized in a fast paced, detail driven environment.

What you’ll be doing

  • You will conduct detailed interviews for complex life insurance applications and explain relevant medical terminology to clients. 
  • You sill support departmental and enterprise initiatives, promoting effective change management. 
  • You will meet or exceed quality, service, and productivity standards. 
  • You will work independently to complete routine and increasingly complex tasks within established procedures and deadlines. 
  • You will make appropriate decisions using established guidelines, escalating issues when needed. 
  • You will gather required information from internal and external stakeholders and accurately update applicant data in new business systems. 
  • You will review and validate new business documents for completeness and accuracy. 
  • You will provide clear, concise communication on complex or sensitive topics while adhering to privacy and HIPAA guidelines. 
  • You will respond to complex life insurance inquiries and provide knowledgeable support to team members. 
  • You will deliver customer service via email, phone queue, and Click to Chat.
  • You will identify issues, report system concerns, and suggest process improvements. 
  • You will maintain active state life insurance licenses and complete required professional development. 
  • You will stay current with emerging technologies (eInterview, Click to Chat).

What we’re looking for

EDUCATION AND EXPERIENCE

  • High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
  • 0 – 1+ Years For candidates with an Associate’s Degree or above, 0-1 year of Service or Call Center experience that directly aligns with the specific responsibilities for this position (Required)
  • 3 – 5+ Years of Customer Service or Call Center experience aligned with the responsibilities for this position. (Required)
  • Life & Health licensing required (for your resident state), or the ability to obtain licensing (for your resident state and the state of Florida) within 45 days of hire date.

Application Deadline

 

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

  • Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln’s core values and leadership attributes

  • Leadership development and virtual training opportunities

  • PTO/parental leave

  • Competitive 401K and employee benefits

  • Free financial counseling, health coaching and employee assistance program

  • Tuition assistance program

  • Work arrangements that work for you

  • Effective productivity/technology tools and training

 

The pay range for this position is $25.87 – $35.84 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

 

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. 

 

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. 

 

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. 

 

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

 

Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. 

 

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

 

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln’s fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

 

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

 

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

 

Lincoln Financial (“Lincoln” or “the Company”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

 

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos. 


Nearest Major Market: Charlotte

 
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