**IMPORTANT NOTE: Work-from-home jobs fill quickly. While the positions linked below were active at the time this video was published, they may close with little to no notice. Please apply immediately if you’re interested. If a link doesn’t work, it likely means the job has been filled. For even more frequently updated job opportunities, check out my Mega List of Jobs or join Extra Leads Club (links below!).**

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Inbound Contacts Representative

Job Details

Become a part of our caring community and help us put health first
 

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

 

 

Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

  • Deliver a consistent customer service experience by providing efficient and timely resolutions to our TRICARE beneficiaries and providers 

  • Act as customer advocate by resolving complex concerns in an accurate and timely fashion 

  • Demonstrate ability to make good business decisions aligned with our Humana values 

  • Prioritize workload to continuously answer incoming calls and maintain established schedules 


Use your skills to make an impact
 

Required Qualifications

  • Our Department of Defense contract requires U.S. Citizenship for this role 

  • Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS) 

  • Minimum one, (1) year customer service experience in a professional environment

  • Prior experience managing multiple or competing priorities

  • Demonstrated ownership to problem-solve independently 

  • Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously

  • Basic Proficiency using the following Microsoft Office suite (Word, Outlook, PowerPoint, Excel)

  • Knowledge navigating multiple systems/platforms and ability to troubleshoot and resolve general technical difficulties in a remote environment.

 

Preferred Qualifications

  • Experience in healthcare, military, or managed care environment 

  • Call Center experience 

  • College degree (Associate’s or Bachelor’s) highly preferred 

  • Knowledge of customer service principles and practices – formal training or experience 

 

Additional Information

 

Workstyle: Remote work at home

Location: United States

  • Must reside within a two-hour commuting distance of a government facility authorized to issue Common Access Cards (CAC)used for federal identification purposes to secure access to facilities and computer networks.

  • Check ID Card Office Locator to identify your location.

  • Humana Government Business is not authorized to do work in Puerto Rico per our government contract. We are not able to hire candidates that are currently living in Puerto Rico

Required Work Schedule: 

Training: 

  • Anticipated Start Date: 6 April 2026.

  • Virtual Training will start on day one of employment and runs the first 6 to 8 weeks with a schedule of 8:30 am – 5:00 pm EST, Monday – Friday.

  • Cameras must be on at all times during training.

  • Attendance is vital for success, so no time off is allowed during training, with the exception of observed (and paid) company holidays.

 

Work Schedule Following Training: 

  • Following training, you will work an 8-hour shift between the hours of 8:00 am – 7:00 pm (regardless of time zone), Monday – Friday.  Shifts will be assigned at time of offer.

  • The initial 180 days of employment constitute an Appraisal Period, during which unapproved or unscheduled time off is restricted.  This Appraisal Period is essential to your learning and development, which is why we ask for perfect attendance.  

 

Additional Information

 

***Candidates must reside within a two-hour commuting distance of a government facility authorized to issue Common Access Cards (CAC)used for federal identification purposes to secure access to facilities and computer networks. This proximity ensures timely access for onboarding and credentialing activities.

 

To find the distance to the nearest facility that issues Common Access Cards (CAC) for government ID, you can use the ID Card Office Locator provided by the Defense Manpower Data Center (DMDC). This tool allows you to:

  • Search for RAPIDS ID Card Offices by ZIP code or city.

  • View facility details including address, hours, and contact info.

  • Schedule appointments directly.

  • Use mapping features to estimate travel time from your location. [idco.dmdc.osd.mil]

 

Once you find a nearby facility, you can use Google Maps or another mapping service to calculate the driving time from your location to ensure it’s within the required 2-hour radius.

 

Work at Home Guidance To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

 

Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. All interviews must be on video.

 

SSN Alert:  Humana value’s personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide a Social Security Number, if it is not already on file.  When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website

 

 

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

 

Scheduled Weekly Hours

 

40

 

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


 

$38,000 – $45,800 per year


 

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

 

 


About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

 

 

​
Equal Opportunity Employer

 

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

 
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Network Operations Coordinator

Job Details

Become a part of our caring community and help us put health first
 

The Network Operations Coordinator 3 maintains provider relations to support customer service activities through data integrity management and gathering of provider claims data needed for service operations. You will report to the Supervisor, Network Operations.

 

 

As the Network Operations Coordinator 3, you will:

  • Manage data for health plans including demographics, rates, and contract intent.

  • Manage provider audits, provider service and relations, credentialing, and contract management systems.

  • Executes processes for intake and manage provider perceived service failures.


Use your skills to make an impact
 

Required Qualifications

  • 2 or more years of experience working in a healthcare setting

  • Proficient in Microsoft Excel (ie formulas, filter, sort)

  • 1 or more years’ Experience with in person or telephonic customer service skills,

 

Preferred Qualifications

  • Experience with providers, payors, healthcare facilities, etc

  • Experience in Healthcare claims

  • Prior contract interpretation experience

  • Provider credentialling experience

  • Data analytic experience

  • Intermediate experience with Excel (pivot tables, formatting, v-lookup)

 

Hours 7am PST (8 hour shift) 5pm PST

 

Additional Information

HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

 

Work at Home

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership.

  • Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

  • Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

 

#LI-BB1

 

 

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

 

Scheduled Weekly Hours

 

40

 

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


 

$44,900 – $60,200 per year


 

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

 

 

Application Deadline: 02-04-2026


About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

 

 

​
Equal Opportunity Employer

 

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

 

APPLY HERE: Network Operations Coordinator

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Customer Care Specialist

Job Details

Salary Range:$18.00 To $23.00 Hourly

At Serena & Lily, we believe a beautiful home begins with thoughtful details – and an exceptional customer experience. Our Customer Care Specialists are at the heart of that experience, delivering a five-star, luxury level of service that makes every interaction feel effortless, personal, and polished. Whether a customer is furnishing a forever space, selecting the perfect finishing touch, or checking on an important delivery; you’ll ensure they feel supported every step of the way.

In this role, you’ll provide expert support across multiple channels, resolve order and product inquiries with confidence, and bring a calm, solutions-first mindset to every situation. If you’re energized by fast-paced problem solving, take pride in clear and professional communication, and enjoy creating memorable experiences for customers, we’d love to meet you.

We’re seeking full-time associates with the flexibility to work one of the following shifts with flexibility to work on holidays:

  • Monday – Friday: 5:30 AM – 2:30 PM PST
  • Monday – Friday: 7:00 AM – 4:00 PM PST
  • Monday – Friday: 7:30 AM – 4:30 PM PST

  RESPONSIBILITIES:

  • Customer Support: Act as the face of the Serena & Lily brand, providing a first-rate customer experience via various channels (phone, email, and live chat) to provide prompt and professional assistance. Respond to inquiries, resolve complaints, provide design consultation, and troubleshoot technical issues effectively. Develop rapport with customers, empathizing with their situations to build brand loyalty. 
  • Product Knowledge: Become a Serena & Lily brand advocate by developing a deep understanding of our products and services in order to provide accurate and up-to-date information and design advice to our customers. Stay updated on product features, pricing, promotions, and any relevant changes or updates.
  • Problem Resolution: Investigate and resolve customer issues or complaints in a timely manner. Act as a liaison between the customer and internal departments, ensuring effective communication and a satisfactory resolution for the customer.
  • Order Processing: Process customer orders, returns, replacements, or other post-sale transactions accurately and efficiently. Verify and update customer information, payment details, and shipping addresses as required.
  • Documentation: Maintain accurate records of customer interactions, inquiries, complaints, and actions taken. Utilize customer relationship management (CRM) software or other systems to track and manage customer interactions and follow-up tasks.
  • Customer Feedback: Actively listen to customer feedback, suggestions, or concerns. Identify trends or recurring issues and provide valuable insights to improve products, services, or processes.
  • Quality Assurance: Adhere to established customer service standards and guidelines. Maintain a high level of professionalism, accuracy, and efficiency in all customer interactions. Continuously seek feedback to improve performance and meet or exceed service targets.

QUALIFICATIONS: 

  • Proven experience in a customer service role or similar position.
  • A passion for delivering exceptional service, demonstrating patience, warmth, empathy, and optimism when dealing with customer inquiries or complaints.   
  • Creative problem-solving and critical-thinking abilities.
  • Strong ownership of customer issues and excellent organization and follow-up skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Comfortable with multitasking through multiple platforms.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.
  • Strong accountability and understanding of metrics based work expectations. 
  • Ability to work in a fast-paced, remote environment.
  • Exceptional verbal and written communication skills.
  • Strong command of the English language.  

This position is 100% remote and we are hiring in the following states: Arizona, California, Connecticut, Delaware, Florida, Georgia, Illinois, Massachusetts, Maryland, Michigan, North Carolina, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Washington

 COMPENSATION:

Salary Range for this role is: $18-23/hr

 
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Statement of Health Reviewer

The Variable Part-Time (VPT) SOH Reviewer position in Statement of Health can be responsible for several tasks including the data-entry of Group Life and Disability applications, answering phones, or assisting with our vendor process.  Usually, when hired as a VPT you will be assigned either Data-Entry, CSR, or Vendor, but you may be asked to do any of these tasks after proper training. This position typically is six months on, six months off.

Key Responsibilities:

  • Identify and obtain missing information required to evaluate SOH form and input missing information into system. 
  • Ensure proper grammar and spelling for written communications.
  • Interpret customer SOH provisions and process accordingly.
  • Professional interpersonal communication skills.
  • Respond to written and/or telephone inquiries from policyholders, employees, and Account Reps.
  • Evaluate SOH forms to identify situations requiring referral to Medical Underwriter. 
  • Willingness to learn new things and adapt.  
  • Must be able to accept feedback.
  • Able to work in a large and dynamic team.
  • Strong communication skills, during work hours and off-season.
  • Any other responsibilities assigned by leadership.

Essential Business Experience and Technical Skills:

  • Analytical ability and good judgment in evaluating Statement of Health submissions
  • High School Diploma or GED 
  • 2-5 years of relevant business experience preferred
The expected salary range for this position is $20 hourly. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine’s list of the “World’s Most Admired Companies”, Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values – Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead – we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

 

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

 
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

 
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
 
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Patient Access Coordinator

Job Details

Description

Due to the high volume of applicants for this position, we are not able to provide individual updates on applications. We will contact you directly if your application is selected for an interview. We appreciate your patience and understanding.
 
 
Job Summary:
The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply. 
Key Accountabilities: 
Number of calls per day, average handle time, schedule adherence, quality, and abandon rate.
Essential Duties:
  1. Answer inbound calls in a fast paced environment. 
  2. Acts as the first point of contact for patients needing assistance. 
  3. Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
  4. Demonstrates professionalism and patience when handling calls.
  5. Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations. 
  6. Escalates calls to Supervisor or other departments as necessary.
  7. Answers questions regarding patient appointments.
  8. Performs other duties and assists on additional lines as assigned by manager. 
  9. Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards. 
  10. Exemplifies the desired culture and philosophies of the organization.

Qualifications:

  • High School diploma or GED minimum education requirement 
  • Must have 1+ years of high-volume call center experience 
  • Intermediate computer skills required
  • Medical terminology knowledge highly preferred, though healthcare experience not required 
  • Reliable high-speed internet access and Wi-Fi connection required
Location: 
fully remote, but candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX
Pay Range:
$18.00/hr – $22.00/hr
Our Commitment to Employees:
Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.
Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.
Remote Employment Policy:
If you are being hired into a remote-eligible position, please be aware that Rothman Orthopaedics is only registered to support remote employment in a limited number of states. If you relocate to a new state and Rothman Orthopaedics is not registered in that state, you may no longer be eligible for a remote position and continued employment with Rothman Orthopaedics. Please contact HR for any questions or a list of states where remote employment may be authorized.
 
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Customer Support Associate II

Job Details

The Customer Support Associate II is the primary point of contact for MatrixCare’s customers.  We are seeking a customer-oriented individual coupled with in depth knowledge of the HH space to provide exceptional service to our clients.

 

****This position is a remote position AND requires home health or hospice experience ****

 

Shift: 11:00 am EST – 8pm EST

 

 

Let’s talk Responsibilities:

  • Provide knowledgeable and timely support by answering billing-related questions regarding the MatrixCare Home Health, Hospice, and Private Duty Care (HHP) application in a friendly, effective, and efficient manner. 

  • Diagnose and resolve both basic and complex financial or billing issues through phone and electronic communication, ensuring high-quality customer service. 

  • Troubleshoot nonstandard issues by engaging directly with customers to resolve problems that may not have documented solutions. 

  • Contribute to a comprehensive knowledge base by documenting new issues, frequently asked questions, and effective resolutions. 

  • Identify and escalate critical issues that may affect multiple clients, providing proactive communication, coordinating product fixes, and supporting subsequent updates or uploads. 

  • Track, document, and monitor all inbound support requests, ensuring accurate notation of customer concerns and actions taken. 

  • Collaborate closely with customers to understand their needs and deliver solutions that align with their operational and billing requirements. 

  • Maintain up to date knowledge of MatrixCare products, including design changes, new releases, and emerging technologies relevant to billing workflows. 

 

Let’s talk Qualifications & Experience:

  • Technically proficient, with strong comfort using computers, internet browsers, and software applications in a support or billing environment. 

  • Exceptional interpersonal, communication, and customer service skills, with a proven ability to resolve challenging or sensitive issues promptly and professionally. 

  • Fast learner with strong self direction, demonstrating motivation, accountability, and a high level of commitment to assigned tasks. 

  • Positive, growth oriented attitude, with a willingness to learn, adapt, and continuously improve skills and processes. 

  • Home health or hospice billing experience is required, with a solid understanding of financial workflows and regulatory considerations in post acute care. MatrixCare experience is preferred.  

  • Bachelor’s degree or equivalent work experience preferred. 

  • Strong problem solving abilities, with the capability to analyze, diagnose, and resolve billing/financial issues within an innovative home health and hospice software platform. 

  • Ability to excel in a fast-paced, collaborative, project oriented environment, including ownership of product areas and the ability to work with minimal supervision. 

 

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

 

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

 

Subject to the absolute discretion of the company, this role may be eligible for an annual cash bonus payment based on company, business unit, and/or individual performance.

 

Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.

 

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range for this position is: $23.28 – 29.10 USD Hourly

 

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

 
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Technical Support Representative

Job Details

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate.

 

This remote position is U.S.-based only (excluding U.S. territories)

What You’ll Do

  • Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers, and partners
  • Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction
  • Provide first-line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction
  • Answer customer questions and inquiries across the entire suite of EBSCO products
  • Perform problem determination/problem source identification to understand the root cause of a customer’s issue
  • Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution
  • Instruct clients with an explanation of product features, installation, configuration, and deployment of product upgrades, both verbally and in writing
  • Communicate action plans to the client or EBSCO representative as appropriate
  • Troubleshoot and resolve specific product-related issues while maximizing customer satisfaction
  • Conduct independent research in order to find solutions to customer problems
  • Contributes to department attainment of organizational objectives and high client satisfaction

 

Your Team
Our team enjoys the flexibility and greater work life balance that working remotely offers. Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative, as well as your further development and career growth at EIS.

About You

  • 2 Years of experience in an application support or software support role
  • Proven experience supporting enterprise or customer-facing applications
  • Must have excellent communication skills, with the ability to translate technical issues into user-friendly language
  • Experience working with issue tracking/ticketing systems

 

What sets you apart:

  • Strong working knowledge of MS Office Suite
  • Strong organization skills a must
  • Ability to wrk well in a team environment
  • BA/BS degree or equivalent practical experience in Customer Support or call center environment
  • Bi-lingual (Spanish)

Pay Range

USD $36,855.00 – USD $52,650.00 /Yr.
Apply
 
 
 

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including:  

-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts  
-Retirement Savings Plan
-Paid Parental Leave 
-Holidays and Paid Time Off (PTO) 
-Mentoring program 
And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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Transaction Coordinator

Job Details

As a CBRE Transaction Coordinator, you will support the real estate transaction management team and be responsible for documentation related to the transaction process flow including client listings and voucher processing. 
 
This position is part of the Brokerage job family. Brokers are responsible for the buying, selling, and leasing of industrial, office, retail, and other commercial properties on behalf of clients for occupation. 
 
What You’ll Do: 
  • Prepare vouchers used to collect the commissions due to the company. Manage all listing and deal files in compliance with Real Estate regulations. 
  • Create files for all executed listing and commission agreements and complete checklists. Distribute listing renewal information to sales professionals. 
  • Maintain property signs inventory. Complete signage purchase orders, and marketing budget forms. 
  • Assist with managing the trust accounts for earnest monies. This includes processing deposits and issuing checks per local rules and requirements.  
  • Obtain necessary verifications of contingencies to adhere to company revenue recognition policies.  
  • Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. 
  • Impact through clearly defined duties, methods, and tasks are described in detail.
  • Deliver own output by following defined procedures and processes under close supervision and guidance. 
 
What You’ll Need: 
  • High School Diploma or GED with up to 2 years of job-related experience.  Bachelor’s degree is a plus. 
  • Commercial real estate or transactions experience is preferred.
  • Ability to follow basic work routines and standards in the application of work.
  • Communication skills to exchange straightforward information. 
  • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. 
  • Strong organizational skills with an inquisitive mindset. 
  • Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
  • Strong attention to detail.
 
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
 
Why CBRE?
 
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
 
Applicant AI Use Disclosure
 
We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. 
 
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Transaction Coordinator position is $38,000 annually [or $18.27 per hour] and the maximum salary for the Transaction Coordinator position is $45,000 annually [or $21.64 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.
 
The application window is anticipated to close on 2/27/26 and may be extended as needed.  Or to express interest in similar roles, visit CBRE.com/careers. 
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
 
 
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Renters Claims Examiner – MSI

Job Details

Why MSI? We thrive on solving challenges.

 

As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. 

 

We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

 

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. 

 

Bring on your challenges and let us show you how we build insurance better.

 

As we expand our in-house renters claims handling capabilities, we’re seeking a Claims Examiner who is excited to be part of a growing team where renters claims experience is highly valued.

 

The Claims Examiner is considered an expert in managing insurance claims for our policyholders. The Claims Examiner must have technical knowledge of insurance claims handling and the skills to deliver superior service to our customers. The ability to build relationships and communicate effectively with a diverse range of clients, carriers, and colleagues is a key success factor in this role. Strategic vision, coupled with tactical execution to deliver results aligned with goals and objectives, is critical to the overall success of this position. Previous renters’ claim handling experience is a plus but not required.

 

PRIMARY RESPONSIBILITIES:

  • Investigates and analyzes claim information to determine the extent of liability.
  • Handles First Party Property Claims.
  • Assist in suits, mediations, and arbitrations. Works with Counsel in the defense of litigation.
  • Sets timely, adequate reserves in compliance with the company’s reserving philosophy.
  • Engages experts to assist in the evaluation of the claim.
  • Monitors vendor performance and controls expenses.
  • Evaluates, negotiates, and determines settlement values.
  • Communicates with all interested parties throughout the life of the claim.
  • Proactively discusses coverage decisions, the need for additional information, and settlement amounts with interested parties.
  • Handles all claims in accordance with Best Practices.
  • Responsible for monitoring and completing assigned claims inventory.
  • Acquire and maintain a state adjuster’s license and meet state continuing education requirements.
  • Provides best-in-class customer service for insureds and agents.
  • Updates and maintains the claim file.
  • Identifies opportunities for subrogation and ensures recovery interests are protected.
  • Identifies fraud indicators and refers files to SIU for further investigation.
  • Participates in claims audits, internal and external.
  • Provides oversight of TPAs.

 

KNOWLEDGE, SKILLS & ABILITIES:

  • Ability to communicate clearly, professionally, and provide superior customer service over the phone and through written correspondence.
  • Strong organizational and time management skills.
  • Strong writing skills.
  • Excellent analytical, investigative, and negotiation skills.
  • Proficient with Microsoft Office, Teams, Word, Excel, and various other computer skills with the ability to learn and utilize new computer systems and other technologies.

 

EDUCATION & EXPERIENCE:

  • Associates or Bachelor’s degree preferred.
  • Claims handling experience preferred; Renters’ claims handling experience a plus.
  • Must have Property & Casualty Insurance License or be willing to obtain a license within the first 90 days of hire and maintain a license going forward.

 

 

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

 
 
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