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Customer Support Representative
Job Details
Driven Brands is North America’s largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.
Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We’re a launchpad — for careers, for dreams, and for people driven to do great things.
Every day, we fuel the pursuit — for our customers chasing life’s moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.
Performance matters. We take pride in it. We own it. We show up for one another and for our communities.
Because at Driven Brands, we’re not just fixing cars. We’re building futures, unlocking potential, and fueling what’s possible — together.
JOB DESCRIPTION:
Customer Support Representative
Remote, US (Pacific Hours, any time zone accepted)
As a Call Center Representative, you must have the ability to handle a high volume of customer calls (inbound and outbound) with the primary focus of scheduling appointments against insurance claims. The position requires excellent communication and telephone etiquette. People who excel in this role balance customer service with persuasive communication techniques to capture appointments.
What you’ll Drive:
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Review the customer’s assignment and effectively schedule an appointment with the designated collision repair facility.
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Answer inbound calls and assist or provide additional assistance accordingly.
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Provide information on what to expect during the repair experience.
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Follow company guidelines and insurance carrier requirements.
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Provide superior customer service via phones and emails.
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Use effective questioning and listening skills.
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Maintain a professional attitude when handling calls.
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Document conversations accurately; strong typing and computer skills required.
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Follow operating procedures and adapt quickly to new processes.
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Participate in educational opportunities to grow product and service knowledge.
What you’ll Bring:
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Previous customer service experience (call center, retail, food service, etc.).
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Availability for any shift across call center hours: M-Th 7am-7pm PT, F 7am-5pm PT, Sat 9am-1pm PT.
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High school education or equivalent required.
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Strong typing and computer skills.
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Eager and positive attitude. Thrives in a dynamic and flexible environment.
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Graceful under pressure.
What we Offer:
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Remote working model.
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$17/hr + weekly bonus potential.
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40hrs/week full time position + full benefits.
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Rotation for weekend shifts.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
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#DBCORP
#REMOTE
Position Location:
South CarolinaCompensation Range:
$14.10 – $25.10Compensation Frequency:
AnnualBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Get early access to 50% of your earned wages at any time through our myFlexPay program.
Patient Care Coordinator – Bone Growth Therapy – Fracture – Remote
Job Details
Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech.
Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further.
How you’ll make a difference?
The Bone Growth Therapies Patient Care Coordinator (remote) will assist direct Orthofix Territory Managers, ASMs, RVPs, as well as Orthofix Distributors with patient education and device in-services.
What will your duties and responsibilities be?
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
· Provide direct, personal, and timely service representing Orthofix in a professional and straightforward manner where and when applicable.
· Conduct Patient Calls to educate, gather information, and capture relevant information related to servicing with BGT devices.
· Assist with Patient Fittings virtually. In person where and when applicable.
· Support Territory Managers, accounts and patients within your region.
· Assist with educational meetings with patients and office staff regarding the benefits of the Orthofix stimulation products.
· Discuss explanation of benefits and financial responsibilities with patients.
· Facilitate paperwork collections for order submissions.
· Coordinate all patient service and patient experience activities in conjunction with TM, ASM and RVP.
What skills and experience will you need?
· Excellent time management skills
· Excellent customer service experience. Minimum 2 years experience.
· Excellent computer skills
· Excellent presentation skills
· Excellent record keeping
· Excellent collaborative and communication skills
PHYSICAL REQUIREMENTS / ADVERSE WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Travel required within territory, if needed
· If traveling by car, a valid driver’s license and proof of insurance is required.
The anticipated base hourly rate for this position is $26 per hour
DISCLAIMER
The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status.
We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.
This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
Temporary HR Shared Services Specialist
Job Details
Your future role at a glance
Location: Remote – Must reside within CST or EST timezones
Department: HR Shared Services and Operations
Schedule: Temporary | Full-time | Monday – Friday | varied shift between 8am-6pm EST | Position will start early May or June and extend until March 2027
Salary: $20 per hour
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#HRJob
Life at Ascension: Where purpose meets opportunity
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.
Benefits that help you thrive
- Comprehensive health coverage:medical, dental, vision, prescription coverage and HSA/FSA options
- Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
- Time to recharge: pro-rated paid time off (PTO) and holidays
- Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
- Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
- Family support:parental leave, adoption assistance and family benefits
- Other benefits: optional legal and pet insurance, transportation savings and more
Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.
How you’ll make an impact in this role
- Contributes to the HR central team, displaying a strong ability to problem solve and quickly complete a variety of associate lifecycle data management transactions.
- Serves as an initial point of contact for HR related inquiries (i.e. employee changes, benefits, compensation, payroll, polices & procedures).
- Handles inbound calls, cases, and on-line web chats to identify the associate’s need, processes necessary transactions, and escalates issues as required. Initiates outbound calls/contact for issue resolution and follow-up.
- Adheres to all service level agreements (SLAs) established by HR Shared Services and appropriately documents case details and relevant information in the case management system.
- Serves as primary support for associates and managers with Employee Self Service (ESS) and Manager Self Service (MSS) transactions.
What minimum requirements you’ll need
Education:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
What additional preferences we’re seeking
- 2+ years of HR or benefit call center experience.
Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
E-Verify statement
Employer participates in the Electronic Employment Verification Program. Please click here for more information.
APPLY HERE: Temporary HR Shared Services Specialist
Denials Recovery Rep – Remote
Job Details
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Responsibilities
The denials recovery representative is an experienced position within the Mayo Clinic enterprise denials management team. This position is responsible for investigating and resolving denied payments from third party payers in an effort to prevent lost reimbursement. The position will require experience in successfully appealing denials, including root cause analysis and coordination with payers to enable proper claim adjudication. The ability to effectively communicate with third party payer representatives and knowledge of appeal guidelines will be vital to the role. This position will be responsible for working denials of higher complexity, and will require knowledge of payer appeal requirements. This role will require adherence to quality assurance metrics, as well productivity standards that will enable denial key performance indicators to be met.
Qualifications
High School Diploma or GED and 2 years of experience in medical billing (hospital and/or professional) Required.
OR
Bachelor’s Degree Required.
Associates degree or higher preferred. Four years of relevant experience preferred.
Healthcare Financial Management Association (HFMA) Certification Preferred.
Ability to read and communicate effectively in English. Basic computer/keyboarding skills, intermediate mathematic competency. Good written and verbal communication skills. Knowledge of proper phone etiquette and phone handling skills. Must maintain regular and acceptable attendance; may be required to work weekend, holiday or OT hours.
Knowledge of and experience with Epic, general knowledge of medical billing and collections processes, general knowledge of healthcare terminology and knowledge of contracted payers preferred.
*This position is a 100% remote work. Individual may live anywhere in the US.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Exemption Status
Nonexempt
Compensation Detail
$21.91 -$34.27/ hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday to Friday, 8:00 a.m. – 5:00 p.m.
International Assignment
No
Site Description
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the “EOE is the Law”. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization.
Recruiter
Ronnie Bartz
APPLY HERE: Denials Recovery Rep – Remote