Essential Duties and Responsibilities:

– Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

– Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

– Uses computerized system for tracking, information gathering, and/or troubleshooting.

– Provides feedback when needed, provide input on call trends, processes, procedures, and training.
– May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

– High School diploma or equivalent with 6 months of customer service experience.

– May have additional training or education in area of specialization.

Clinical Support Representative – Remote
Remote | Full-Time | $16.50-$19.00/hr (DOE)

Join IHS and discover more than a job: purpose in your work, room to grow, balance you can count on, and benefits that back it
all up.

Imaging Healthcare Specialists (IHS) is seeking a Clinical Support Representative to provide essential support to our radiology
team by ensuring timely and accurate assignment of imaging studies for radiologist review and interpretation. In this role, you’ll play
a vital part in maintaining seamless workflows and high standards of patient care across outpatient facilities and hospital
emergency departments.

What You’ll Do
o Assign imaging studies to radiologists for timely review and reporting.
o Provide direct support to radiologists in both outpatient and emergency department settings.
o Promptly communicate and escalate critical findings to the appropriate care teams.
o Monitor and resolve worklist discrepancies by collaborating with imaging leaders, technologists, referring physicians, and
radiologists.
o Ensure all imaging studies are completed within defined Service Level Agreements (SLAs).
. Maintain a strong sense of urgency in patient care, recognizing the impact of timely communication and interpretation.
o Contribute to a culture of accuracy, professionalism, and collaboration in a fast-paced, high-volume environment.

What We’re Looking For
o High school diploma or equivalent required.
o Minimum one (1) year of experience in a hospital emergency, urgent care, or radiology department preferred.
o Solid knowledge of medical and radiology terminology and anatomy.
o Excellent computer skills with the ability to navigate multiple platforms simultaneously.
Strong communication skills, both written and verbal, with attention to detail and professionalism.
o Critical thinking, decision-making, and multitasking skills in high-pressure environments.
o Ability to work independently with minimal supervision while maintaining accuracy and efficiency.

What We Offer
Competitive pay: $16.50-$19.00/hour, based on experience
o 4 weeks of PTO for both full-time and part-time team members
o Annual compensation reviews
o Comprehensive medical, dental, and vision coverage
o HSA contributions and 401k matching
o Growth opportunities through cross-training, mentorship, and leadership development
o Career advancement through our Lean Development and Leadership programs

Why Work at IHS
At IHS, you’re more than an employee – you’re a valued voice in shaping the future of patient care. We foster a culture of
collaboration, transparency, and continuous improvement – where every team member contributes to our mission of providing
exceptional imaging and interventional radiology services.

Sentara Health Plans Community Care is looking to hire a Remote Enrollment Specialist.

This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming 

The Enrollment Specialist is responsible for all areas of enrollment, group information and researching with response to all inquiries related to member, employer, and eligibility. Provides quality service and customer satisfaction through accurate entry of data and communication to internal and external customers.

Education:

• High School Diploma

Experience:

• 1 year of customer service required

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $16.92/HR – $25.38/HR.  Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities 

 Keywords: Talroo-Allied Health, Enrollment, Customer Service, Health Plans, Insurance

JOB DESCRIPTION Job SummaryProvides support for medical records collection activities. Supports quality improvement activities through outreach to providers for collection of medical records for Healthcare Effectiveness Data and Information Set (HEDIS) specific data collection, projects and audit processes. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties
• Outreaches to providers via phone call, fax, mail, electronic medical record system retrieval and direct on-site pick up for collection of medical records.
• Loads medical records and reports from provider offices into the Healthcare Effectiveness Data and Information Set (HEDIS) application.
• Supports annual HEDIS audit and other like audits, and organizes provider outreach, pursuit, collection and upload of provider medical records into the internal database.
• Provides project management support to leadership via coordination, identification, pursuit and collection of medical records and other required data with other HEDIS staff.
• Participates in meetings with vendors related to the medical record collection process.
• Some medical records collection related travel may be required.

Required Qualifications• At least 1 year customer service experience, preferably in an administrative support capacity in a health care setting, or equivalent combination of relevant education and experience.
• Valid and unrestricted driver’s license, reliable transportation, and adequate auto insurance for job related travel requirements.
• Excellent customer service and active listening skills.
• Proficiency with data analysis tools (e.g., Excel).
• Ability to manage files, schedules and information efficiently.
• Ability to effectively interface with staff, clinicians, and leadership.
• Strong prioritization skills and detail orientation.
• Strong verbal and written communication skills, including professional phone etiquette.
• Microsoft Office suite/applicable software program(s) proficiency, and ability to learn new programs.

Preferred Qualifications
• Registered Health Information Technician (RHIT).
• Medical records collection experience.
• Managed care experience.
• Basic knowledge of Healthcare Effectiveness Data Information Set (HEDIS) and National Committee for Quality Assurance (NCQA).
• Project planning experience.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $14 – $26.42 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

About Us

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Job Type  Full TimePosting Date 02/26/2026

Are you warm, caring, friendly, and passionate about providing excellent service? Are you excited about giving back to your community? Are you looking for an entry-level position that promises career development? If so, we want to talk to you – we are currently looking for Customer Service Superstars to join our Team!

An Afterhours Card Services Specialist 1 provides card support to Arrowhead Credit Union Members and Team Members in the areas of shared branching, debit, credit and ATM card programs.  This position may be performed remotely or in office, specifically providing phone support for Credit Union Members during non-traditional business hours.

Position Hours

• Monday through Friday – 5pm -10pm
• Saturday 1pm -6pm
• Sunday 9am – 12 noon 

*This position offers 2 days off per week.

Essential Functions and Responsibilities:

1. Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
2. Actively participates in meeting the goals of the department and the Credit Union.
3. Work cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals.
4. Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
5. Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.

Service

1. Serves as department representative, answering incoming member phone calls after hours.
2. Provides back-up support for Card Services Specialists’ daily work and reports.
3. Collects initial details for disputes, input and posting files, and reconciliations.
4. Works reports and logs that are used in conjunction with each card type.
5. Reissues lost, stolen or damaged credit and debit cards, maintaining logs for each card type; prepares new or replacement cards to be mailed.
6. Resets Personal Identification Numbers (PINs), implements travel strategies, updates card information and assists with authentication tokens.
7. Accesses various systems to manage or research information including Symitar, Co-Op, CPI Card Group and Visa Debit Processing Service (DPS).
8. Warm transfer calls to Visa’s automated system for card activation/PIN reset or change and to Visa Falcon for Falcon block and others as needed.
9. Manually processes monetary credit and debit card transactions to ensure accurate account balance.
10. Balances, processes, and/or maintains various shared branch, credit, debit and ATM reports, including General Ledgers (GLs).
11. Reports suspicious activity identified to the department leadership to further investigate.

Development

1. Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
2. Independently takes responsibility for learning and development by acquiring and refining of technical and professional skills needed in job-related areas.
3. Provides feedback on department policies and processes to improve efficiency and service outcomes.
4. Regular and predictable attendance and punctuality.
5. Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations applicable to area(s) of responsibility. Completes all required and assigned training modules by established due dates.
6. Maintains working knowledge of Credit Union policies and procedures.
7. Completes all other duties as assigned by supervisor/leadership as necessary to achieve the goals of the Credit Union and the department.

Benefits Include: (not a complete list)

Wellbeing

• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays
• Paid sick leave (and increases with tenure!) 
• Company-provided life insurance at twice your annual salary
• Financial Education Programs
• DoorDash DashPass

Health

• Medical, Dental, and Vision Insurance for part-time and full-time employees
• Modern Health
• Care.com subscription
• Teladoc

Career Development

• Career development opportunities
• Team members are eligible to apply for assistance with educational expenses through ArrowHeart’s scholarship program

To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.

The pay range for this position is listed below.  

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity. 

Pay range: 

Minimum: $22.32/hour | Midpoint: $27.22/hour | Maximum: $32.12/hour 

Qualifications

Education

Required

High School or better.

Experience

Required

1 year:

Requires a minimum of one (1) year or more of similar or related experience, preferably in a bank or credit union. Prior ATM or Card Services Operations experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.