Shift/Availability Requirements:

-This is a per diem position scheduled up to 19 hours a week.

-Days of availability are Saturday & Sunday.

-Scheduled for 9 1/2 hour shifts.

-Hours of availability are either:

Option 1: 7:30am-5:30pm EST

Option 2: 8am-6pm EST

Option 3: 8:30am-6:30pm EST

As an E-Referral Specialist you will report to the E-Referral Supervisor. You will be an important part of the referral process as this role is the initial contact point for the client or referral source to promote the continuity of care. You will be responsible for data collection and documentation, compliance, and follow up on the initial referral process and decision.

Essential Functions you will be responsible for:

• Monitor multiple e-referral systems to identify new referrals and manage alerts and notifications.

• Monitor email for request to pull referrals from all applicable referral systems. Perform follow-up and manage all related communication.

• Scan documentation to determine patient eligibility for services (service area, orders, insurance, etc.)

• Help with authorizations.

• Monitor status of all referrals received, follow up with each throughout process, reports on status weekly.

• Communicate with branch, sales, leadership by email or phone for status updates and referral decisions.

• Daily management of ERST log with all referrals and ROCs decisions.

• Maintain acceptable productivity level, as determined by work assignment and departmental standards.

• Comply with and follow all regulatory compliance areas, policies & procedures, and company best practices.

Use your skills to make an impact
 

Required Experience:

• High School Diploma or its equivalent

• Can type a minimum of 40 wpm

• Comprehend and apply principles of basic math while analyzing data and generating reports

• Good logical thinking and decision-making skills

• Can follow strict timelines

• Communication with all levels of management

• Can work with multiple screens/systems ensuring attention to detail

• Time management skills and can work in a fast-paced environment

• Must read, write and speak fluent English

• Must have good and regular attendance

• Approximate percent of time required to travel: 0%

Preferred Experience:

• Patient referral and insurance verification experience

• Minimum 1 year customer service or other healthcare related experience; preference working in a home health environment

• Knowledge of the issues related to the delivery of home health services

• Working knowledge of Medicare enrollment and guidelines governing home health agencies

• Associates degree

Additional Information:

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Home or Hybrid Home/Office employees will be provided with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

Scheduled Weekly Hours

1

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 – $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.

Application Deadline: 03-27-2026

About us
 

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you’re supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you’ll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description

Location: Remote (EST or CST time zone)

Job Type: Full-time, Remote

About Us:

We are seeking a highly organized and detail-oriented Administrative Support to join our team remotely. As an Administrative Support, you will play a critical role in ensuring the smooth operation of our department’s correspondence and document processing.

Job Summary:

We are looking for a highly efficient and tech-savvy Administrative Support I to provide administrative support to our team. The successful candidate will be responsible for processing incoming and outgoing correspondence, maintaining accurate records, and ensuring timely submission of documents. This is a high-volume, fast-paced role that requires excellent organizational skills and attention to detail.

Primary Responsibilities:

• Process and manage incoming and outgoing correspondence, including processing, faxing, and uploading documents to the Social Security website
• Sorting medical records into chronological order
• Ensure accurate and timely processing of documents and correspondence
• Maintain accurate records and databases, including assigning incoming mail to the correct team members
• Handle multiple tasks efficiently and prioritize tasks to meet deadlines
• Collaborate with team members to ensure seamless workflow and communication

Qualifications

• Associate’s degree or High School graduate with equivalent experience
• 1-2 years of experience in an office environment, preferably in a high-volume, fast-paced setting
• Computer literacy, including proficiency in Microsoft Office
• Excellent organizational and attention to detail skills
• Ability to work independently in a remote setting and as part of a team
• Reliable internet connection (must be self-provided)

Technical Requirements:

• Company-provided computer equipment (laptop, monitor, etc.)
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to use online collaboration tools

Work Schedule:

• Full-time, 40 hours per week
• EST or CST time zone

What We Offer:

• Competitive hourly rate
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Flexible work arrangements (remote work)

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $14.75 – $18.50 hourly, and will be based on a number of additional factors including skills, experience, and education.  

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.  

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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