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Customer Service Rep

Job Details

Primary Purpose:

Serve as a direct liaison between Customers, Sales Representatives & various Schuman Cheese Departments assisting in processing orders, handling complaints, solving billing issues as well as other customer inquiries. To be an advocate for our customers with the goal of providing the highest service level possible.

Responsibilities:

Process orders received via Fax, EDI, email & by phone
Verify pricing and shipping dates within 24 hours after receipt
Maintain order guide & pricing in the software system
Proactively communicate with Production & Warehouse teams to avoid potential customer shorts including releasing lots & allocation of an item if needed
Track order fulfillment & communicate shorts to our customers with information on when product will be available or suggest a substitute item
Work with the Accounting Department to resolve credit issues & to release orders
Process PO change requests, returns & samples
Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution.
Communicate with Sales, Supply Chain, Production, Logistics & Warehousing on a regular basis to ensure our customer’s needs are met
Organize work to meet deadlines
Assist the Sales Department in growing customer business

Qualifications

High school diploma required; Associate’s or Bachelor’s degree preferred
2-3 years’ experience in a customer service role, preferably in club channels
Strong computer skills, including proficiency in Microsoft Excel and Outlook; experience working within Sage X3 or other similar ERP system is a plus
Familiarity with EDI transaction sets
Able to thrive in a fast paced environment and remain calm under pressure
Works with a high sense of urgency
Dependable and results oriented
Self-directed and able to work well independently or in a team
Organized with a high attention to detail, accuracy and follow through
Above average communication skills (written and verbal)
Strong interpersonal skills
Skilled in problem solving, research and time management
Able to multi task

Expected Hours of Work:

Hours of work are Monday through Friday, 10AM-6PM CST. Working on average 40-45 hours per week. Additional overtime is required during peak season months. (October – December). This position works fully remote.

Compensation and Benefits:

The budgeted salary range for this position is $25-$32 per hour, with a 5% annual bonus potential.

Our comprehensive benefits package includes:

Health, dental, and vision insurance
401(k) plan with 4.5% employer contribution
Paid time off and holidays
Professional development opportunities
Employee wellness programs

Salary range is based on consideration of required qualifications, experience, education, skill, training, certifications or seniority, etc. Schuman Cheese reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by Schuman Cheese that is commensurate with the applicant’s qualifications, experience, education, skill, training, certifications or seniority.

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Care Center Representative – Remote

Job Details

Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Care Center Representative

Make a Difference, Every Day!

Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. If you’re looking for a meaningful role where you can make a real impact, we’d love to hear from you!

Start Date: May 11th, 2026

Shifts Available: 1st and 2nd shifts available

Compensation: $15/hr

As a Care Center Representative, you will:

Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.

Provide compassionate customer support using scripted and non-scripted responses.

Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.

Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.

Communicate with empathy, respect, and patience to ensure a positive experience for our members.

Verify and update customer information in the system to ensure records are accurate.

Troubleshoot alarm systems and report issues to ensure timely maintenance.

Proactively inquire about and recommend preventative healthcare services to members.

Manage access to highly sensitive materials and maintain strict confidentiality.

Talk and type simultaneously while navigating multiple screens and systems efficiently.

Successfully complete new hire training and pass all required compliance testing.

Perform other duties as assigned.

The ideal candidate will bring:

Soft Skills:

Exceptional customer service and interpersonal skills.

Strong oral and written communication abilities.

Ability to remain calm and empathetic in high-pressure situations.

A self-motivated attitude with the ability to work independently and collaboratively.

Technical Skills:

Proficient typing skills (35 WPM).

Familiarity with customer service software and CRM systems (preferred).

Ability to toggle between multiple screens and systems efficiently.

Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Education: High School Diploma or GED required.

Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings

Schedules: Willingness to work weekends, overtime, and flexible hours as needed.

Remote Capability Requirements: Minimum internet speeds of 25Mbps download and 5Mbps upload required.

To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post –Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law – click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

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Overnight Care Center Representative – Remote

Job Details

Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Care Center Representative

Make a Difference, Every Day!

Start Date: May 11th, 2026

Shifts Available: OVERNIGHT SHIFT ONLY

Compensation: $16 -$17/hr

As a Care Center Representative, you will:

Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.

Provide compassionate customer support using scripted and non-scripted responses.

Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.

Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.

Communicate with empathy, respect, and patience to ensure a positive experience for our members.

Verify and update customer information in the system to ensure records are accurate.

Troubleshoot alarm systems and report issues to ensure timely maintenance.

Proactively inquire about and recommend preventative healthcare services to members.

Manage access to highly sensitive materials and maintain strict confidentiality.

Talk and type simultaneously while navigating multiple screens and systems efficiently.

Successfully complete new hire training and pass all required compliance testing.

Perform other duties as assigned.

The ideal candidate will bring:

Soft Skills:

Exceptional customer service and interpersonal skills.

Strong oral and written communication abilities.

Ability to remain calm and empathetic in high-pressure situations.

A self-motivated attitude with the ability to work independently and collaboratively.

Technical Skills:

Proficient typing skills (35 WPM).

Familiarity with customer service software and CRM systems (preferred).

Ability to toggle between multiple screens and systems efficiently.

Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Education: High School Diploma or GED required.

Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings

Schedules: Willingness to work weekends, overtime, and flexible hours as needed.

Remote Capability Requirements: Minimum internet speeds of 25Mbps download and 5Mbps upload required.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post –Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law – click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

APPLY HERE: E-Referral Specialist Home Health

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Benefits Call Center Representative

Job Details

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Benefits Call Center Representative

Remote

Training Schedule: Monday – Friday 8:30am-5:30pm EST

After training, must be available for a shift within the hours of 8am-8pm EST. 1-2 shifts per month will be 11:30am-8pm EST.

Pay Rate: $17 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and care? Are you detail-oriented, professional, and motivated to make a meaningful impact? If so, Conduent invites you to apply for the Benefits Call Center Representative role.

As a Benefits Call Center Representative, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their benefits experience.

About the Role:

Handle inbound calls from participants regarding retirement and pension benefits in a professional and courteous manner
Assist participants with retirement package requests, including explanations of available options and required documentation
Answer incoming calls from participants regarding retirement and pension benefits in a professional and courteous manner
Assist participants with retirement package requests, including explanations of available options and required documentation
Provide information on pension eligibility, benefit calculations, and payment timelines
Process and respond to requests for 1099 R tax forms and explain general tax-related information as appropriate
Verify pension benefits for participants, employers, and authorized third parties
Assist beneficiaries with death benefit inquiries and guide them through required processes and documentation
Update participant records, including change of address and other personal information, ensuring accuracy and compliance
Research and resolve participant inquiries by reviewing account details, plan provisions, and system records
Document all calls, actions taken, and resolutions accurately in the system.
Maintain confidentiality and comply with all regulatory, privacy, and company policies
Meet established performance metrics, including quality, adherence, and productivity standards
Escalate complex or unresolved issues to the appropriate department when necessary

Requirements:

Previous customer service and/or call center experience
Strong written and verbal communication skills
Great problem-solving skills
Ability to multitask
Must be able to successfully complete a background check and drug screening
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
We are currently NOT hiring in the following geographies, including but not limited to:
States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.
Metro Areas: Minneapolis – MN, Washington, DC, Denver – CO, Boulder – CO, Edgewater – CO, Flagstaff – AZ.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $17 an hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent’s ADAAA Accommodation Policy.

APPLY HERE: Benefits Call Center Representative

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Member Service Representative – Contact Center

Job Details

ob Tracking ID : 512806-909755
Job Level : Entry Level (less than 2 years)
Level of Education : High School/GED
Job Type : Full-Time/Regular
Date Updated : 03/25/2026
Years of Experience : Up to 2 Years

Job Description

Mission:

In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.

Culture Competencies: S.T.R.I.V.E

Maintains our members’ and employees’ trust by safeguarding their financial data and information.
Values and respects everyone’s abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of ‘better together’.
Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.
Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.

General Summary

The primary purpose of this position is to assist USSFCU in living out our cultural values of relationship and service focused as we create and maintain authentic and genuine relationships with members and employees. Under general supervision, but in accordance with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member needs, promotes and refers the appropriate products and services. Opens new accounts and shares while building rapport with the member as a trusted financial partner in order to build the member relationship. Assists members in identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed prescribed sales and service goals.

Major Duties & Responsibilities

Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on the credit union, the members, potential members and teammates.
Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone. Utilizes other channels such as email or chat to communicate with members. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions.
Conducts consultative interviews and actively listens in order to assess member’s financial needs. Identifies products and services appropriate to the members’ situation. Opens new accounts accurately and promptly.
Is accountable to ensure that any exceptions and errors are minimal. All exceptions and errors promptly addressed and corrected.
Provides accurate information as they assist members with all general inquiries regarding accounts, products and services. As appropriate, advises members of regulations applicable to these policies and procedures.
Processes member electronic transaction requests such as share to loan payment transfers, check orders, etc. Responds to member inquiries regarding account errors, discrepancies or other concerns. Provides solutions for the immediate situation as well as to help prevent possible recurrence of the same issue.
Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe.
Works with other team members and departments to provide assistance and resolution to member inquiries.
Works ‘Better Together’ with other team members to promote teamwork, unity, and consistent operations. Works with the credit union team to meet and exceed departmental and organizational goals as well as any assigned individual goals. Is results driven, possesses a high sense of urgency and is self-motivated to succeed. Able to multitask, requiring good organizational skills.
Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act.
Ability to perform duties defined in Credit Union Security Program and Disaster Recovery Plans.

Non-essential Duties & Responsibilities

Performs other duties as assigned.

Experience and Skills

Education and Experience: Bachelor’s degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required.

Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required.

Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.

Location: Remote opportunities in the following states ONLY: MD & DC (Minimum $47,772.01 – $71,658.01), VA, CT, NC, SC, LA, TX, FL; Chicago, IL ($43,088.48 – $64,632.71); Somerville, MA ($45,898.59 – $68,847.89).

Supervisory: None Required.

Time in Service: None Required.

Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

APPLY HERE: Member Service Representative – Contact Center

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Provider Solutions Coordinator

Job Details

We’re Hiring – Join our Customer Solutions Team!

Tri-State Water, Power & Air is growing fast, and we’re looking for motivated individuals to join our team. If you have great conversation skills and love to talk to people – we want to talk to you!

What You’ll Do

Assist potential customers over the phone, email, or text message with inquiries about our products and services.
Schedule site assessments with potential customers who want to take the next steps in getting standby power.
Work within our CRM to identify opportunities and keep detailed records of customer interactions.
Work proactively with your team and leadership to meet and exceed individual and team goals.

What We’re Looking For:

Excellent communication and listening skills with a commitment to customer satisfaction.
A team player with a positive attitude who stays composed under pressure.
Self-motivated and goal driven – we love a competitive spirit!
Prior experience in customer service, sales, or a similar role is preferred but not required.
Willingness to learn – we’ll train you!

Why Join Tri-State:

Paid training with experienced team leads.
Supportive team culture with opportunities for advancement.
Fun work environment with contests and incentives.
30+ year history of stability and growth.
We promote from within – your success matters here.

Benefits:

Competitive hourly pay + commission
PTO & holiday pay
Medical, dental, vision, and life insurance
Various supplemental benefit options
401(k) with company match

Tri-State Water, Power & Air is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history.

Pay Range: $45,000 – $55,000 per year

APPLY HERE: Provider Soulitons Coordinator

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Claims Support Specialsit II

Job Details

Position Summary:

The primary role of this position may be working in a fast-paced high volume remote virtual contact center environment or office that requires 100% phone-based customer interaction. Performing routine support duties and working activities according to standard procedures will also be required. Handling both inbound and outbound calls.

Geo-Salary Information

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$30,390 to $48,544 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$27,627 to $44,131 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$24,864 to $39,718 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Essential Job Functions:

Primary function is to have direct contact with customers by handling inbound and outbound phone support.
Working claims activities to support the business, customers, and the company.
Other functions may be assigned

Qualifications

Education:

High School diploma or GED equivalent.
Or equivalent combination of education and/or experience

Experience:

A minimum of 1-year general office or related company experience.
Equivalent combination of education, service and/or contact center experience.

Knowledge and Skills:

Ability to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.
Must be proficient in the following skill sets; written and verbal communication, typing, excellent computer skills, and appropriate and/or proper grammar.
General knowledge of department procedures and operations. Requires constant attention to detail and accuracy in work.

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Perks and Benefits

We offer many great benefits, including:

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range

USD $30,390.00 – USD $48,544.00 /Yr.

APPLY HERE: Claims Support Specialist II

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