This position is responsible for timekeeper functions and schedule generation/maintenance for assigned group of employees through proficient use of workforce timekeeper and workforce scheduling applications. The incumbent utilizes excellent problem solving and customer services skills to ensure effective staff scheduling and accurate timekeeping. This position may support multiple managers and departments within assigned group. The Coordinator Incorporates a broad working knowledge of departmental, facility, region and industry practices, policies, and programs. This position assists department managers with on-going staff education pertaining to scheduling and timekeeping processes.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington. 

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings 

Scope

This role is a regional/facility based role and is not typically limited to an individual department. Works independently with limited supervision, acting on own initiative and direction. Typical ratio: 1 Scheduling Timekeeping Coordinator to 350 staff.

Job Essentials

Timekeeper:
Regularly reviews and updates payroll system entries for assigned departments, which may include entering missed punches, PTO, FMLA, premiums, etc.
Meets all deadlines for payroll processing. Reports any discrepancies, unusual or questionable time entries to appropriate supervisors, Human Resources, or Payroll Coordinator.
Maintains a strong and current knowledge of payroll policy and law by participating in applicable training and regularly reviewing policies.
Obtains approval for, and documents, all additions, deletions, corrections, etc. Retains all required documentation. Works with employees and management to ensure that payroll punches are approved, documented, and recorded correctly.

Staff Scheduling:
Works directly with department managers on schedule development, including defining baseline needs, skills or certifications required per shift, and number of lead or senior staff per shift.
Releases preliminary shift template to department staff in defined time frame to allow for self scheduling. At close of self scheduling period, makes final changes to schedule and submits to department manager for review/approval.
Reviews requested changes to schedule (shift swaps, PTO, etc.) for appropriateness and forward to department manager for approval (as necessary). Maintains staffing and scheduling information on a daily basis.

Customer Relations and Technical Expertise:
Clearly and concisely communicates and coordinates timekeeper and scheduling activities with managers and staff.
Thoroughly and accurately completes all actions related to timekeeper and scheduler functions.
Through investigation ensures accurate and effective resolution of customer concerns.
Thoroughly and accurately uses staff scheduling systems to complete job expectations.
Functions as a contact person for staff and manager on questions/issues related to timekeeping and scheduling applications.
Accountable for ongoing continuing education in staff scheduling applications to stay current with new software enhancements and upgrades.

Minimum Qualifications

Three years of customer service or office experience.
– and –
Experience with computer data entry and trouble shooting.
– and –
Experience with word processing and spreadsheets.
– and –
Demonstrated interpersonal and problem solving skills.
– and –
Demonstrated effective verbal and written communication skills.

Preferred Qualifications

Bachelor’s degree. Education must be obtained from an acccredited institution. Degree will be verified.

Experience with timekeeping processing.
– and –
Experience with scheduling applications.
 

Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
– and –
Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.
– and –
See and read computer monitors and documents.
– and –
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Intermountain Health St George Regional Hospital

Work City:

St George

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$21.84 – $33.23

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence (“AI”) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You’ll Do:
The Document Review Admin plays a vital role in supporting Clinical Concierge Operations by ensuring the accurate review, validation, and quality assurance of occupational health documentation in alignment with client-specific requirements. This role requires a detail-oriented, self-driven professional who thrives in structured, process-driven environments and can confidently navigate complex workflows. The ideal candidate will apply critical thinking skills to cross-reference documentation, identify discrepancies, and ensure timely resolution while meeting service level expectations. Success in this position requires strong communication skills, a collaborative mindset, and the ability to work efficiently and independently in a fast-paced, evolving environment where precision and client satisfaction are top priorities.

This is a 100% fully remote work from home position.  Individual must be located in the United States.

Responsibilities:

• Serve as the dedicated point of contact for reviewing Occupational Health documentation and ensuring appropriate action is taken in accordance with client-specific requirements
• Examine and cross-reference prior result documentation against established client guidelines
• Review and cross-reference lab result scores and related documentation to ensure compliance with client standards
• Perform quality checks to confirm all data meets client-specific requirements
• Identify unclear or incomplete information, proactively seek clarification, and work toward accurate resolution
• Interface with customers as needed to resolve documentation or client rule-related concerns
• Ensure timely review and processing of all results in accordance with established Service Level Agreements (SLAs)
• Collaborate effectively with team members and internal partners to support optimal customer outcomes

What You May Need to be Successful:

• Undergraduate or Graduate degree, or equivalent professional experience
• Strong customer-focused mindset with exceptional attention to detail
• Experience in client service and support environments
• Advanced computer proficiency, including Microsoft Office Suite, internet research, and database lookups
• Strong time management and organizational skills, with the ability to manage multiple priorities effectively
• Excellent written and verbal communication skills, with the ability to engage professionally at all levels of the organization
• Self-starter with the ability to manage processes from initiation through completion
• Ability to work independently while following established company and client guidelines
• Comfortable working under pressure and managing time-sensitive projects
• Strong prioritization skills, with the ability to respond and escalate appropriately when necessary

Additional Skills and Knowledge

• High School Diploma or GED required. Preferred: Associate degree in a related field or 2 years of relevant work experience
• 3+ years of experience in BPO and Customer Service
• 3+ years of medical professional experience preferred
• Proficient in reading, writing, and speaking English
• Reliable and punctual, with a strong work ethic

Why First Advantage is Your Next Big Career Move:

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:    

• Ability to work remotely with occasional business travel.    
• Medical, Vision, Dental, and supplementary benefit plans 
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)  
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays   
•  Access to tech and growth opportunities, and leaders who want you to succeed! 

Our Culture Code
• Do the right thing (honesty, consistency, responsibility)
• Show respect for the individual (environment of dignity brings out potential)
• Put the client first (outside-in approach)
• Innovate and create (out-of-the-box thinking)
• Collaborate and appreciate one another (team-oriented)

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary for this position is approximately $19.25 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Location: United States, Work at home

Job category: Technical Support Agent

Language: English

Do you love helping people and sharing your knowledge?

Do you have a passion for cool vehicles and fun companies?

Do you want to grow your career with a company that rewards your hard work?

Do you want to improve your work / life balance?

What’s in it for YOU!

• $17.00 USD, Starting Pay
• Plus performance-based incentives each month, earning potential
• Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including: medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Paid Vacation Time
• Computer Equipment Provided
• 100% REMOTE – Work-at-Home, including training
• Great Work/Life Balance while developing your career
• Position as a Transcom / Awesome CX employee (not an independent contractor)
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

Join us as a Customer Service Agent for Email, Chat, and Voice Support!

In this Full-Time employee role, you’ll support an innovative, All-American electric vehicle startup where you’ll create the initial personal interaction customers have with the company, setting the tone for their perception and expectations of their future interactions and experience. You’ll be asked to own each customer inquiry from start to finish, ensuring that every interaction leaves the customer feeling valued, understood, supported, and confident in their choice to trust the brand. All of this should lead to deeper loyalty and customer retention.

Your day-to-day role will consist of guiding customers transparently through questions they may have about our client’s company, products, systems, and processes, providing technical support for the website, app, and in-car software by troubleshooting issues that they may be having. In addition, you will work with teams outside of Support to resolve issues that may need additional assistance, acting as the bridge for the customer as we navigate a resolution. You will address all of these situations with clarity and empathy, aligning yourself with the customer’s needs to convey complex information in an accessible way that empowers them.

This is an exciting opportunity to help shape the future of Support at a brand-new company, delivering on outstanding experiences so that customers can get back to enjoying their vehicles and next outdoor adventure!

What we are looking for:

We’ve got an exciting career opportunity for you, if you can:

• Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
• Be conversational and a natural connection-builder with customers
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
• Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service orientation and social perceptiveness
• Work independently with discipline and motivation to succeed in both onsite and virtual environments
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
• Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts, including: evenings, weekends, and holidays
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• High level of expertise with spelling, grammar, and punctuation
• Courteous and friendly with high level of professionalism
• Willingness to learn and adapt to new tools and technologies
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
• Strong time management and able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
• Able to actively listen to customer needs and demonstrate empathy – this includes having problem sensitivity – solve customer problems and be sensitive to others while you do it
• Able to problem-solve and think on your feet
• Highly adept at working with a high frequency of conflict situations, as well as upset customers with patience and professionalism
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• Able to use your hands to handle, control, or feel objects, tools, or controls
• 1 – 3 years of customer support and technical support call center experience

Preferred Skills and Experience

• Previous work from home experience preferred
• Prior experience with email and chat support preferred
• Prior experience using customer support/relationship management software or similar systems preferred
• Prior experience with automotive customer support/service/success
• Prior experience with technology customer support/success (phones, computer, etc.)
• Passion for automotive topics and electric vehicles

Location Requirements

Must live and work in one of the following states:

AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, *SC, SD, TN, TX, UT, VA, WI, WV

*We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site. 

Work at Home Requirements:

For this Advisor position, Transcom provides you an all-in-one computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings.

• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member) Your home office must be a private room with a door and cannot be a shared office space. Your monitor cannot face a window, if the office is on a ground floor.
• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
• Your hardwired internet connection must meet the minimum speed requirements:
• Minimum download speed 20 Mbps
• Minimum upload speed 3 Mbps
• Ping less than 100 ms or less

Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the chat, typing, and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together. 

We are the voice of our clients. We are Transcom. 

We are passionate about people and look forward to meeting you!