**IMPORTANT NOTE: Work-from-home jobs fill quickly. While the positions linked below were active at the time this video was published, they may close with little to no notice. Please apply immediately if you’re interested. If a link doesn’t work, it likely means the job has been filled. For even more frequently updated job opportunities, check out my Mega List of Jobs or join Extra Leads Club (links below!).**

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Remote Licensing Administration Associate

Job Details

The Remote Licensing Administration Associate maintains and updates licensing records in agency systems, ensuring data accuracy, completeness, and compliance with state licensing regulations. This role responds to internal and external inquiries regarding licensing requirements, application status, and eligibility.

The position reviews license applications and supporting documentation to assess compliance, resolves discrepancies, and completes required follow‑ups. The representative also prepares routine and ad hoc reports related to licensing activity, productivity, and compliance metrics.

This role requires adherence to agency procedures, system workflows, confidentiality, and ethical standards. The ideal candidate demonstrates strong attention to detail, time management, and problem‑solving skills, can manage a high‑volume workload, meet monthly productivity and accuracy targets, and contribute to continuous improvement within the licensing function.

Location: Kansas City, MO or fully remote for the right individual with all work from home equipment provided.

 

 

What will your job entail?

Job Responsibilities:

  • Review licensing eligibility, gather and verify required documentation, accurately complete licensing forms, and ensure compliance with state insurance and licensing regulations.

  • Manage licensing activities for assigned regions (typically 3–10 states), including resident and non‑resident transactions, renewals, and address or demographic updates.

  • Update and maintain producer license records in agency or licensing management systems, tracking renewals, expirations, and status changes.

  • Respond to internal and external inquiries via email, service tickets, and phone regarding licensing requirements, procedures, and application or renewal status.

  • Prepare routine reports and documentation related to licensing activity, compliance, and operational metrics.

  • Prioritize multiple requests, maintain accurate and auditable records, and manage deadlines in a high‑volume administrative environment.

  • Meet or exceed productivity and quality targets while demonstrating attention to detail, follow‑through, and accountability.

  • Participate in onboarding and ongoing training, collaborate with team members, and adhere to confidentiality, ethical standards, and internal procedures

 

Required Skills & Qualifications:

  • Ability to support insurance producer licensing operations, including renewals, eligibility review, and compliance‑driven tasks.

  • Experience managing work through emails, service tickets, or queue‑based workflows.

  • Strong organizational, calendar management, and prioritization skills with the ability to manage multiple files and deadlines.

  • Excellent attention to detail and data accuracy, especially in regulated or compliance‑focused environments.

  • Professional written and verbal communication skills, including comfort handling phone calls with brokers or internal partners.

  • Demonstrated integrity, confidentiality, and ethical judgment.

  • Willingness to ask questions, learn from peers and senior team members, and engage in ongoing training.

  • Ability to work both independently and in a highly collaborative, team‑based environment.

 

Preferred Education & Qualifications:

  • Bachelor’s degree preferred, or equivalent relevant administrative or business experience.

  • Certified Insurance Service Representative (CISR) or progress toward insurance‑related certifications preferred

  • Candidates located in Kansas City, MO but remote candidates welcome to apply.

 

 

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

 

How We Support Our Teammates 

 

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

 

The target hourly rate range for this position is $22.25 – $25.00 per hour.

 

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. 

 

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com 

 

The above is intended to describe this job’s general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

APPLY HERE: Remote Licensing Administration Associate

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Planning & Scheduling Coordinator (Temp)

Job Details

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

The Planning and Scheduling Coordinator (Temp) supports the Customer Implementation team by monitoring the scheduling inbox, assisting Planning and Scheduling Coordinators, and helping manage professional learning scheduling needs. This role relies heavily on Outlook email and calendar management and works closely with internal teams to ensure accurate tracking, reporting, and timely scheduling. 

In this role as a Planning & Scheduling Coordinator, you will be responsible for:

  • Monitoring and managing the scheduling inbox using Outlook
  • Coordinating and tracking schedules using Outlook calendars
  • Support Planning & Scheduling Coordinators with scheduling requests and logistics
  • Assist with professional learning utilization tracking and reporting for Customer Implementation leadership
  • Utilize Salesforce and other internal systems to maintain accurate data
  • Maintain accurate records and complete required documentation
  • Communicate clearly and effectively with internal teams and external stakeholders 

Qualifications

For this role as a Planning & Scheduling Coordinator, you should have:

  • Working knowledge of Salesforce
  • Strong proficiency in Microsoft Outlook (email, calendar management, and scheduling)
  • Knowledge of Microsoft Excel
  • Ability to work in a fast-paced, solution-oriented environment 
  • Strong organizational skills to manage multiple tasks and priorities
  • Clear written and verbal communication skills
  • A proactive mindset and willingness to learn

Working Hours:

  • 20 hours per week
  • Work hours are flexible to meet the needs of the business (ideally 8am-5pm CST) 

Additional Information

All your information will be kept confidential according to EEO guidelines. 

Salary Range: $25.00 hourly 

Benefits: None included

Assignment Date: June 15th 2026 – October 31st, 2026

#LI-Remote

Benefits for eligible US employees include:

  • World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
  • Health Savings and Flexible Spending Accounts
  • 401(k) and Roth 401(k) with company match
  • Paid Vacation and Sick Time Off
  • 12 Paid Holidays
  • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
  • Tuition Reimbursement
  • Life & Disability Insurance
  • Well-being and Employee Assistance Programs
Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits.

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

Equal Opportunity Employer 

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

For California Residents, please see our Privacy Notice for California Job Candidates here. 

Reasonable Accommodations 

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

Employment Authorization 

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For more information about Renaissance, visit: https://www.renaissance.com 

APPLY HERE: Planning & Scheduling Coordinator (Temp)

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Customer Care Representative – Business Insurance

Job Details

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace: Remote ( #LI-Remote )

Job Summary

Assists internal and external customers with moderately complex issues related to insurance matters. Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements. Communicates with customers via multiple channels while navigating multiple systems and platforms.

Essential Job Functions

Receives and responds to inquiries related to insurance matters. Interacts with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluates and interprets policy information within prescribed authority limits. Accesses account information and communicates while working in multiple systems. Uses account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Documents customer interactions and outcomes thoroughly in system. Escalates unresolved issues requiring advanced support for further resolution. Builds knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Helps maintain department knowledge resources to keep them current. Performs other duties as assigned. Actively listens to customer concerns to identify trends or patterns. Recognizes opportunities for process improvement and makes rec ommendations to leadership. Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

High School Diploma or equivalent required. Other: Personal Lines or Property and Casualty license may be required for this role. If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.

Experience Requirements

1 year of experience in insurance or related field preferred. Experience providing customer support within a high-volume, complex environment preferred.

Special Skill Requirement

 

Additional Qualification

 

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): Virtual

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran’s status, or any other basis protected by applicable discrimination laws. 

 
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IFG Customer Success Agent

Job Details

Become a part of our caring community
 

 

 

Innovative Financial Group (IFG), a wholly owned Field Marketing Organization (FMO) and subsidiary of Humana, is looking for Customer Success Agents to join the Reliance Brokerage Customer Success Team working remote. Reliance Brokerage Customer Success Representatives are trusted partners who help customers navigate Medicare coverage across multiple carriers. In this role, you’ll support customers through education, guidance, and problem-solving—whether that means explaining plan benefits, resolving eligibility questions, or helping customers transition between plans. You’ll collaborate with sales agents, carrier partners, and internal support teams to deliver a positive, compliant, and customer-centered experience throughout the Medicare journey.

 

***This position requires you to have a current and valid Health Insurance License in your current state of residence. You will not qualify for this position without an active Health Insurance License.

 

Key Role Functions

  • Deliver a high level of professionalism, empathy, and compliance with every inbound and outbound customer interaction

  • Actively listen to identify customer needs and provide clear guidance on available plans, benefits, resources, and services across multiple carriers, which may include enrolling customers into new plans when appropriate

  • Clearly explain plan benefits, coverage details, claims-related questions, and carrier communications in a way that is easy to understand

  • Ask thoughtful, compliant questions to uncover broader customer needs, including social or situational factors that may impact healthcare decisions

  • Support customer retention and satisfaction by helping customers navigate complex Medicare decisions and resolve issues efficiently

  • Partner with sales, service, and carrier teams to resolve issues related to enrollment, disenrollment, eligibility, and plan changes

  • Provide feedback and insights to support continuous improvement, test-and-learn efforts, and proactive outreach initiatives


Use your skills to make an impact
 

Required Qualifications

  • Active resident Health Insurance License for your state of residence (per state Department of Insurance requirements)

  • 2+ years of experience working in a virtual or remote environment

  • Ability to work flexible schedules, including overtime, nights, and weekends as business needs require

  • 2+ years of professional experience navigating multiple computer systems, tools, and screens simultaneously

  • 2+ years of Medicare customer service and/or Medicare sales experience

  • Demonstrated ability to understand, explain, and compare Medicare plans and benefits across multiple carriers

  • Proven ability to support Medicare-eligible and dual-eligible customers with empathy, clarity, and compliance

 
 

Preferred Qualifications

  • Bilingual in English/Spanish a PLUS (Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing)

  • Call center or high-volume customer support experience

  • Experience using Salesforce or similar CRM platforms

  • Experience working in a brokerage or multi-carrier Medicare environment

  • Proven ability to collaborate cross-functionally to resolve complex customer issues

  • Prior success in Medicare sales, customer retention, or customer advocacy roles

  • Bilingual or multilingual proficiency (ability to read, write, and speak fluently in languages other than English)

 

Additional Information

  • Department Hours – Shift could fall between the business hours of 7:00 am to 7:00 pm EST.  Hours are subject to change based on business needs and may include weekends during peak season

  • Training Hours – Training will start day one of employment and run the first 6 weeks with a schedule of 10:30 am to 7:00 pm EST.  Attendance is vital for success

  • Language Proficiency Testing: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

 

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

 

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

  • Satellite, cellular and microwave connection can be used only if approved by leadership

  • Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

  • Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

 

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

 

  • Health benefits effective day 1

  • Paid time off, holidays, volunteer time and jury duty pay

  • Recognition pay

  • 401(k) retirement savings plan with employer match

  • Tuition assistance

  • Scholarships for eligible dependents

  • Parental and caregiver leave

  • Employee charity matching program

  • Network Resource Groups (NRGs)

  • Career development opportunities

 

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. 

 

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

 

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

 

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

 

 

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

 

Scheduled Weekly Hours

 

40

 

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


 

$48,900 – $66,200 per year


 

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

 

 


About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

 

 

​
Equal Opportunity Employer

 

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

APPLY HERE: IFG Customer Success Agent

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Fun Expert Agent (Virtual)

Job Details

 

The Agent, Fun Expert identifies where the guest is in the booking journey, plans possible itineraries, answers vacation planning questions, notates guest needs and submits future leads to the outbound team. The incumbent in this role, through established sales processes, attempts to convert sales calls into cruise bookings, upsells staterooms, and explains and offers cruise vacation protection. This incumbent also services incoming technical calls pertaining to the company’s website and self-service bookings. The Agent, Fun Expert assists customers with pre-cruise sales and creates service cases in the IT help desk system when issues arise that require IT support

ESSENTIAL FUNCTIONS:

  • Handles incoming calls from guests and travel advisers who are experiencing technical issues with Carnival’s website, Travel Agent Portal, (GOCCL), Funshops, Online Check-in and Pre-Sale portals.
  • Troubleshoots user-facing technical issues and escalates more complex issues needing IT support via the case- generating IT system.
  • Completes pre-sale transactions. Provides guidance to guests on navigating cruise manager and other self-service applications.
  • Answers questions related to shore excursions such as: ticket availability, excursion distances, etc. Assists guest with comparing excursion options base on their preferences.
  • Handles incoming calls to service fun shop inquiries and process fun shop and gift orders.
  • Guides travel advisers through Goccl functions and features including but not limited to: creating online profiles, and creating and servicing singular and group bookings. Educated them on available resources.
  • Handles incoming sales calls from consumers interested in booking a cruise vacation. Aids in converting those calls into cruise bookings by documenting consumer preferences and needs and submitting the notes as leads to the outbound sales team.
  • Participates in feedback and coaching sessions from the Coach and Quality Assurance team. Contributes to team meetings and participate in on-going training.
  • Support other areas by handling incoming service calls, contributing to our collective success during peak times
  • Performs other duties as assigned
  • Complies with all policies and standards

QUALIFICATIONS:

  • High School Diploma REQUIRED
  • 6 months -1 year previous sales and customer service REQUIRED
  • This is a fulltime role. Must be able to work 1:30-10 during the week and 1 weekend day shift from 9-6pm est.
  • Initial Training: 7 consecutive weeks
  • Training Schedule: 1st 5 weeks Monday – Friday | 9:30 AM – 6:30 PM EST2nd 2 weeks of training Monday- Friday | 1:30-10pm est
  • Must have your own equipment- Stipend of $750 is offered after 90 days.
  • Must have a quiet, distraction-free workspace is required
  • MACBOOKS, Chromebooks and iPads are not supported
  • High-speed internet is required; WiFi-only setups are not permitted.
  • Consistent and reliable attendance is an essential function of the role.

KNOWLEDGE, SKILLS, & ABILITIES

  • Working knowledge of Tour Operator Gateway, Goccl Amin Tool, Glasstable, Fun Shops and Log on as User through Carnival Dash.
  • Knowledge of Microsoft office products required.
  • Demonstrates creative problem-solving skills and a good balance between company revenue objectives and customer satisfaction.
  • Exceed customer expectations with guidance, knowledge, and a real passion for travel.
  • Ability to provide thorough and complete information regarding booking a cruise including quoting various promotions and targeted offers
  • Ability to explain technical information to guests in a simple and clear manner.
  • Excellent verbal and written communication skills for interfacing with guests and internal teams, as well as the ability to effectively prioritize and manage time.
  • Ability to demonstrate excellent adherence to schedule.
  • Ability to multi-task across multiple systems and applications, and comfortably navigate a desktop environment.
  • Can effortlessly engage, explaining step by step vacation solutions with patience and an approach tailored to each individual guest.
  • Proactive approach to privacy and security, ensuring that all guest interactions and data handling meet the highest standards of compliance and ethical conduct.
  • Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
  • Must have the ability to work various schedules that are assigned including evenings and weekends.

#LI-BM1

#LI-Remote

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits: 
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits:
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off 
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
  • Other Benefits 
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf(opens in new window)

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

APPLY HERE: Fun Expert Agent (Virtual)

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Technical Customer Care Specialist I (XTIME)

Job Details

The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within Xtime, as well as technical support issues relating to the Cox Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.

This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations:

 

6405 Metcalf Ave Bldg #3 Suite 400

Overland Park, KS

224 Valley Creek Blvd Suite 400

Exton, PA

 

1 Howard St.

Burlington, VT

 

6305 Peachtree Dunwoody Rd. Bldg B

Atlanta, GA

 

13693 S. 200 W

Draper UT

This position-must be able to work any shift during business hours.

Schedule: Fixed Saturday schedule – will work 5 days per week to INCLUDE fixed SATURDAYS. Sunday and one other weekday off which could vary. To be scheduled anytime within business hours, currently 6am-7pm CST based on business needs)

Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations.

The Technical Customer Care Specialist I will:

  • Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues

  • Will be responsible for routine customer questions relating to product usage within Xtime support

  • Provide support for technical issues relating to the Cox Automotive suite of products

  • Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

Your role:

  • Handle routine customer questions relating to product usage

  • Provide technical support on issues through to resolution

  • Maintains expert-level knowledge of line of business processes and procedures

  • Accurately log all customer information in the CRM tool

  • Facilitate communication to other departments as needed to resolve client concerns

  • Communicate with key stakeholders to identify and resolve inquiries.

  • Provide proper follow- up to ensure customer is kept apprised of the issue status

Minimum Qualifications:

  • High School Diploma/GED

  • Generally, less than 2 years of experience

  • Ability to troubleshoot and document issues related to system performance and functionality.

  • Excellent communication skills (Verbal and Written)

  • Strong problem-solving/troubleshooting skills

  • Strong interpersonal skills and attention to detail

  • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours

  • Ability to work independently as a team to deliver on individual and business goals

What We Look For (Preferred):

  • Displays strong dependability and reliability.

  • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.

  • CRM case logging/Salesforce experience

  • Experience with interaction distribution systems such as Genesys Pure Cloud.

  • Automotive industry knowledge.

Drug Testing:

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Hourly pay rate is in the range of $16.59 – $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

 

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

APPLY HERE: Technical Customer Care Specialist I (XTIME)

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