At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside.

Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Communicate any messages/inquiries/issues effectively, in a timely manner and professionally by showing sensitivity and respecting confidentiality. This includes both written and verbal communications with internal and external clients.
• Complete a broad variety of administrative tasks in support of the assigned department including managing an active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel relative meetings.
• Prepare professional reports and presentations as directed.
• Manage daily administrative duties with an emphasis on enhancing efficient workflow.
• Assist leadership with calendar support. Responsibilities could include internal/external meeting scheduling, reviewing calendars for conflicts, accepting/declining meetings on behalf of leaders, reminders of meetings and logistics and/or materials that may be needed.
• Make travel arrangements on behalf of leadership in accordance with policy.
• Prepare and edit correspondence, communications, presentations, and other documents. File and retrieve documents and reference materials. May conduct research, assemble and analyze data to prepare reports and documents.
• May initiate follow ups for specific leadership initiatives. Responsibilities could include contract expiration, meeting action items, evaluation feedback, surveys, required education and compliance, and other related work.
• May be responsible for answering and screening phone calls in a professional manner; take messages and handle inquiries as appropriate.
• May work with department leaders to develop necessary materials (e.g., manual, training modules, curriculum, etc.) to support the program. Evaluate impact of program in meeting the defined objectives of the program.
• Coordinate staff meetings/events/conference calls as instructed by leadership. Responsibilities could include agenda preparation, presentations, staffing, meeting collateral, logistics, notes, action item follow-up as necessary, etc.
• Review operating practices and implement improvements where necessary.
• Utilize and enter data into all department databases.
• Coordinate regional department activities as directed.
• Maintain Reporting, Time and Expenses, Project Status Reports, and Budget Reports.
• Collect and analyze data to produce weekly and monthly specialized reports.
• May coordinate seminars/meetings (planning, coordination with corporate staff on mailings, hotels, pre- and post-seminar follow-up), and attend seminars/meetings as directed to assist with registration and face-to-face contact with attendees.
• If supporting the Marketing department, duties will also include:
  • Serve as the primary point of contact for requests from other departments, IT issues, HR/compliance reminders, etc.
  • Maintain the marketingrequests@vituity.com distribution list, responding to requests and directs to appropriate marketing resources and/or team members.
  • Regularly update and maintain essential marketing documents, content databases, and media assets.
  • Support campaign planning and execution efforts – clearly communicate campaign goals, deliverables, and timelines to the team.
• Coordinate the development of product and/or materials and other documents as needed to enable successful delivery of service to the clients/stakeholders.
• Attend project meetings and take minutes.
• Support a wide variety of special projects some of which may have organizational impact.
• May support the planning efforts associated with broader enterprise-wide meetings and events, ensuring seamless marketing operations.

Required Experience and Competencies

• High School Diploma or GED equivalent required.
• Two (2) years of administrative or office support, administrative analyst, or project/department coordination/support role required.
• 3-4 years of increasingly complex administrative support & project coordination experience preferred.
• Previous experience supporting a Marketing team is preferred if assigned to the Marketing department preferred.
• Previous customer service experience preferred.
• Ability to work independently with drive and initiative but also work well within a teamwork setting.
• Detail oriented and organized with the ability to juggle multiple tasks, prioritizing projects effectively, and maintaining a smooth operational flow within the assigned department.
• Ability to complete tasks with varying priorities under conditions requiring speed and accuracy.
• General knowledge of administrative procedures and standard business office practices.
• Must have strong customer service with client interactions both verbally and written.
• Strong analytical skills, creative conceptualization, collaborative management ability, and oral and written communication skills.
• Demonstrated ability to handle detailed work accurately and quickly, work to deadlines on multiple projects, and to work as a team member in a collaborative and participatory manner, and to interact both in person and over the phone with a courteous and professional demeanor.
• Strong verbal and written communication skills.
• Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency.
• Ability to establish and maintain effective working relationships as required by the duties of the position.
• Ability to read, understand and communicate in English sufficient to perform the duties of the position.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• If in the Business Development department, proficiency in content authoring tool – Captivate; if in the Learning & Development department, the ability to create e-learning courses.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP, travel assistance, and identify theft included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $24.28 – $30.36, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.

• Manage a high volume of inbound/outbound calls and electronic requests, routing leads to the correct franchise or department
• Apply general product knowledge to process mitigation requests and convert customer inquiries into qualified CCU leads
• Communicate with franchises by phone to relay claim details and confirm acceptance of dispatched leads
• Conduct outbound calls to franchisees, insurance representatives, and policyholders regarding mitigation services
• Resolve franchise lead‑fee disputes with professionalism and accuracy
• Ensure all switchboard calls are successfully transferred to the appropriate corporate contact
• Use internal computer systems and contact‑management software to track information, complete mitigation requests, and generate CCU leads