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Virtual Call Center Agent

Job Details

Join Dynata’s Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!  


This is a temporary, part-time position, estimated to end November 15th, 2026. Ideal for candidates seeking temporary or supplemental employment!

 

We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.  

 

No sales or collections involved! 

 

Come Join Our Team 

  • Base wage of $13/hr. 

  • Work remote from the comfort of your home 

  • We will train the right candidate  

  • Positive attitude and willingness to learn. 

  • Flexible shifts within our operating hours

 

Shift Details:

  • Must be available to work within the hours of 5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday.

  • Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.

  • Minimum 4 consecutive hours per shift

  • Minimum 20 hours per week

 

Job Requirements:

  • Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY

  • Must be 18 years or older (16+ in SC, GA, and TX) 

  • Ability to read and speak clearly 

  • Ability to handle difficult calls in a professional manner 

  • Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform  

  • Typing speed of 30 wpm while maintaining accuracy is preferred 

  • Ability to sit and type for majority of shift 

  • Ability to provide own equipment (laptop, headset, webcam etc.) 

  • Have a dedicated, quiet working space that is free of distractions to conduct business 

 

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position: 

  • Windows machine running Windows 10 OR Mac computer running a recent  
    version of MAC OS  

  • No Chromebooks – these are not compatible with our systems 

  • 8 GB of RAM  

  • 64 bit Operating system 

  • 1.8GHz CPU or faster with at least 2 cores 

  • An installed anti-virus

  • Most recently updated version of Chrome browser  

  • Ability to download software to the computer  

  • A personal email address capable of receiving files  

  • 10 Mbps download internet access speed, 5 mbps upload speed or higher.   

  • Direct plug-in wired access to the data connection (should be postpaid) 

  • Direct plug-in access for power for computer or laptop  

  • USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset 

  • Working Webcam 

  • Smart phone capable of downloading apps and receiving incoming messages via  
    data or WiFi connection  

  • Quiet, noise-free home office space that is free of distractions. 

  • Knowledgeable in using the computer and can navigate.  

 

Join the Dynata team today! 

 

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process. 

 

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity. 

APPLY HERE: Virtual Call Center Agent

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Customer Support Specialist – USA

Job Details

Join the leading independent rail vacation provider in North America and beyond! Railbookers Group, home to both Railbookers and Amtrak Vacations, is passionate about delivering unforgettable train travel experiences. We take pride in crafting seamless, personalized itineraries for our guests and travel advisors, offering the largest selection of independent rail vacations worldwide. If you have a passion for travel and a knack for sales, we invite you to be a part of our growing team. 


POSITION PURPOSE  

The Customer Support Specialist for Railbookers and Amtrak Vacations is a crucial front-line position responsible for providing exceptional support and service to our valued guests primarily through inbound phone calls, emails, and web inquiries. This role focuses on assisting customers with existing reservations, resolving issues, and ensuring a positive and memorable travel experience. The ideal candidate is a proactive problem-solver with a strong customer service orientation and a genuine passion for travel. 


RESPONSIBILITIES  

  • Serve as the primary point of contact for customer inquiries regarding existing Railbookers and Amtrak Vacations bookings via phone, email, and online channels. 
  • Provide comprehensive support for itinerary changes, cancellations, modifications, and special requests, ensuring accuracy and adherence to company policies. 
  • Troubleshoot and resolve a wide range of customer service issues, including but not limited to booking discrepancies, ticketing concerns, payment issues, and in-travel support. 
  • Liaise effectively with internal departments (e.g., Sales, Operations, Finance) and external partners (e.g., Amtrak, hotel suppliers, transfer companies) to resolve complex issues and facilitate smooth customer journeys. 
  • Process payments, issue refunds, and manage billing inquiries with attention to detail and accuracy. 
  • Proactively communicate with guests about potential itinerary changes or disruptions, offering suitable alternatives and solutions. 
  • Document all customer interactions accurately and thoroughly in the CRM system. 
  • Identify opportunities to enhance the guest experience and provide feedback to management for continuous improvement. 
  • Maintain a high level of product knowledge regarding Railbookers and Amtrak Vacations packages, train routes, destinations, and amenities. 
  • Handle customer complaints and challenging situations with empathy, professionalism, and a calm demeanor, aiming for first-contact resolution whenever possible. 
  • Collaborate with team members and contribute to a positive and supportive contact center environment. 
  • Adhere to all company policies, procedures, and service level agreements. 
  • Perform other duties as assigned to support the Guest Experience team and overall business objectives. 
  • Demonstrate strong organizational skills to manage daily tasks efficiently and consistently. 
  • Remain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunities. 

  

CORE COMPETENCIES 

  • Customer Focus: Acts with the customer in mind, building trust and using feedback to improve service and experience. 
  • Functional/Technical Skills: Applies strong technical knowledge and expertise to consistently perform at a high level. 
  • Interpersonal Savvy: Builds effective, respectful relationships across all levels using empathy, tact, and diplomacy. 
  • Drive for Results: Delivers strong outcomes by consistently exceeding goals and pushing for high performance. 
  • Written Communications: Communicates clearly and effectively through written messages tailored to the audience and purpose. 

Qualifications

  • Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industries. 
  • Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner. 
  • Strong active listening skills and the ability to empathize with customer needs. 
  • Proven problem-solving abilities and a resourceful mindset to find effective solutions. 
  • Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries. 
  • Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel). 
  • Ability to work independently as well as collaboratively in a team-oriented, remote environment. 
  • Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities. 
  • A genuine passion for travel and a desire to create unforgettable experiences for guests. 
  • Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs. 
  • High school diploma or equivalent required; Bachelor’s degree or relevant certifications in Hospitality or Travel are a plus. 

 

What we Offer:  

  • Work from Home  
  • Generous PTO Package  
  • Bonus and Incentive Plans  
  • Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)  
  • Employee Assistance Program  
  • Short-term/Long Term disability Plan  
  • Employer sponsored Life Insurance  
  • Employer-Matched 401(k)  
  • Familiarization Trips (Get paid to experience our vacations!)  
  • Employee and Family/Friend Travel Discounts  
  • Corporate Discounts through Working Advantage  
  • Employee Referral Bonus  
  • Cross-Departmental and Advanced Training Opportunities  
  • Anniversary, Birthday, and Recognition Perks  
  • Years of Service Awards  
  • Annual Reimbursements for Home Office (office expenses, phone, internet)  

APPLY HERE: Customer Support Specialist

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Remote Live Verification Agent – Part Time

Job Details

Part-Time Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smart phone. PT Live Verify Phone Agents review the customer’s information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and/or obtain the required information to rent. At the same time, you will be helping multiple customers digitally or via chat.

Interested in moving forward? Please apply on the computer you plan to work from rather than your cell phone. Otherwise, you risk your application being denied.

MUST be included in your application in order to be considered:

  • Screenshot of your results for the Computer Specs test- Must pass in order to be considered
  • Screenshots of your scores for the in your Facial Recognition Assessment
  • Complete Citeria Assessments: Tech Skills + Game
  • It is IMPERATIVE that you carefully read and follow the details and instructions listed regarding the tech requirements.

Rate of pay:  Rate of pay: Starting pay is $16.00 per hour, with the opportunity to earn up to $19.00 per hour within the first 6 months based on performance.
(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

How schedules work:

  • Shifts are in high demand- first come, first serve basis
  • You must be available to work holidays
  • 25 hours of availability per week
  • Saturday and Sunday are required/ 6 hours on Saturday and 6 hours on Sunday

May Shift Needs:

  • Must work Saturday and Sunday
  • Options for days off: Scattered days off (Monday, Wednesday, and/or Friday)
  • High Priority Shift 1- 5pm-11pm AZ
  • High Priority Shift 2- 1pm- 7pm AZ
  • Low Priority Shift 3- 3am-9am AZ

Part-Time Benefits include:

  • Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.

Essential Functions:

  • Claim sessions for customers doing business with us via Truck Share 24/7.
  • Review each session for accuracy while answering any questions the customer may have.
  • Determine the proper course of action utilizing instructional materials reviewed.
  • Make outbound calls for verification of alternate contacts.
  • Communicate with the customer via phone or chat in an efficient and courteous manner.
  • Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections.
  • Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame.
  • Listen to customer concerns, documenting them and resolving when able.

Requirements:

  • Good listening, verbal, and written communication skills in English.
  • Inbound call/phone experience (high volume highly preferred).
  • Excellent customer service skills with 1 year of phone customer service experience.
  • Technically savvy preferred.
  • Logic, reasoning, time management, and facial recognition skills.                      
  • Proficiency, attention to detail, and interpersonal skills.
  • Ability to multitask and assist multiple customers at one time (online sessions).
  • Once trained for phones agents will be required to simultaneously assist customers online and on inbound phone calls.
  • Reasonable and predictable attendance. 

Training / Education:

One week of training is instructor led with accelerated classroom education and hands-on education in small groups. After initial education, you will be working independently with additional continued education courses, counseling and coaching from the leadership team. Class Schedules: 

  • Tues, Wed, Fri – 9am-1pm AZ Time
  • Tues, Wed, Fri- 4pm-8pm AZ Time

The following is required to work from home:

  • You must have a quiet, private work area.
  • Required to be present during Education training classes or meetings with your camera on and microphone unmuted.
  • Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
  • All work duties including education must be performed at your home address.
  • If you want to switch or substitute computers at any time, manager approval is required in advance.

Technical Requirements: 

  • Operating System: Windows 11 
  • RAM: 16GB minimum (32GB recommended) 
  • Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) 
  • Storage: SSD with at least 5GB free space 

Additional Hardware

  • Webcam (external or built-in) 
  • USB headset (wired) 

Internet Speeds

  • Ping: under 100  
  • Download: 50MB minimum (100MB recommended) 
  • Upload: 5MB minimum (10MB recommended) 

Applications are not currently accepted from Residents of: CA, CO, MD, MA, OR, RI, WA, or the District of Columbia or outside of the US.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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Data Entry Processor 

Job Details

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

 

Data Entry Processor

Lexington, KY Remote Position

$15 per hour & Great Benefits

About the Data Entry Processor:

We are seeking a reliable and self-motivated Data Entry Processor to join our operations team. This role is responsible for keying, scanning and docu-typing claims for clients. The ideal candidate will be comfortable working in a fast-paced, high-volume environment and capable of performing physical tasks and basic equipment.

     Work Schedule Monday-Friday 8:00am-5:00pm

    Job Details:

  • Data Entry Processor will be responsible for keying and docu-typing medical claims
  • Sorting, scanning, perform quality and check process
  • Receives data and ensures document classification are completed and transmitted to clients
  • Receives documents from both electric and hard copy forms for processing
  • Capture information based on client requirements
  • Strong attention to detail
  • Comfortable working with high volume workload/environment
  • Previous data entry experience with high accuracy is preferred
  • Preforms other duties assigned

Benefits:

  • Full Time Employment
  • Salary starting at $15.00 per hour
  • Career Growth
  • Full Benefits offered
  • Great Work Environment

Requirements:

  • Must be able to pass a criminal background check and drug test
  • Must be at least 18 years of age or older
  • Able to pass typing test
  • Must have a High School Diploma or GED
  • Must be eligible to work in the United States

Pay is $15.00hr which may be below your states minimum wage. Please take this into consideration when applying.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $26,600-$33,250.

We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, CT, CO, HI, MA, IL, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. 
Metro Areas: MN – Minneapolis, DC- Washington, CO – Boulder, CO – Edgewater, AZ- Flagstaff

 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent’s ADAAA Accommodation Policy.

 

APPLY HERE: Data Entry Processor

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Remote – Customer Service Representative

Job Details

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

 

Remote – Customer Service Representative  

Paid Training  

Equipment Provided  

Full-time with Full Benefits  

Pay is $16/hour which may be below your state’s minimum wage.  Please take this into consideration when applying.  

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?    

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks  

Shifts: Availability between the hours of 8:00 AM – 8:00 PM on Monday and Thursday and 8:00 AM – 5:00 PM on Tuesday, Wednesday, and Friday.  

Join the Conduent Customer Service Team  

Come join us and grow with a team of people who will challenge and inspire you to be the best!    

Working for you  

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.    

$16.00 per hour pay rate (bi-weekly pay)  

Paid Training with Equipment provided.  

Full-time schedule (40 hrs. a week)  

Career Growth Opportunities  

PerkSpot- Employee discount program  

Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.  

About the Role  

Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program  

Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.  

Accurately document enrollment requests, status changes, complaints, and grievances  

Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.  

Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.  

Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.  

Requirements  

Basic understanding of a call center environment in a customer service role and quality monitoring processes.  

Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.  

Ability to problem solve through analysis and ongoing feedback.  

Achieve results through knowledge, empathy, and commitment.  

Ability to work with people of diverse backgrounds.  

High School diploma or GED  

Background and drug screening required.  

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time  

We are currently NOT hiring in the following geographies, including but not limited to:    

States: AK, CA, HI, MA, IL, MT & NY    

Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC    

Remote44#

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00/h  

 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent’s ADAAA Accommodation Policy.

APPLY HERE: Remote – Customer Service Representative

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