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Patient Support Center Representative

Job Details

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Support Center Representative is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am – 5pm PST. It may be necessary, given the business need, to work occasional overtime. 

We offer 4 – 6 weeks of paid on-the-job training. The hours of the training will be aligned with your schedule.  

 

Primary Responsibilities:

  • First point of contact for our patients; Sets the tone for a positive experience
  • Exhibits empathy, courtesy, competence, efficiency, and care
  • Schedules appointments and procedures, following standard guidelines
  • Uses Multiple computer and phone systems to fulfill patient needs over phone
  • Verifies patient information, while documenting in their Electronic Health Record (EPIC)
  • Advises patients of their responsibilities regarding insurance and referral information

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED OR equivalent years of experience
  • Must be 18 years of age OR older
  • 1+ years of customer service experience
  • 1+ years of Microsoft Office experience
  • Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM – 5:00 PM PST from Monday – Friday

 

Preferred Qualifications:

  • 1+ years of experience in a health care setting
  • EMR experience
  • Knowledge / Understanding of CPT / ICD – 10 coding
  • Communication skills and phone etiquette
  • Experience with providing customer service
  • Access to independent means of transportation during work hours for job related tasks

 

Telecommuting Requirements:

  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy  

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 – $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

APPLY HERE: Patient Support Center Representative

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Program Assitant

Job Details

PSI is a network of locally rooted, globally connected organizations working to advance the achievement of people-centered health systems that ensure quality, affordable care wherever and whenever it is needed. Our origins in sexual and reproductive health have grown into a broader mission. Today, we work with the public and private sectors as well as local communities, prioritizing people’s voice and choice and developing solutions to meet their essential health needs. Over the past five decades, we have helped push boundaries, break taboos, set trends, and develop innovative solutions to complex global health challenges.

 

Do you want to join PSI to help make it easier for all people to lead healthier lives and plan the families they desire? Read on!


Join us!

PSI seeks a Program Assistant that will support PSI’s operational excellence and execution of quality deliverables and standards by providing wide-ranging administrative and operational support. This position will be part of PSI’s Delivery team, a proactive and agile project management team that focuses on providing support to the markets we serve. The Program Assistant will also have the opportunity to liaise with global technical teams, service departments, and network members/country project teams to support routine administrative needs and daily activities. This position offers a unique opportunity to work with teams across the global network.

 

What You’ll Do

  • Provides routine administrative support for daily operations and project management of assigned portfolio. 
  • Provides basic financial management support, including assisting with basic team budget management, procurement and payment of consultants, vendors, subrecipients and other services, and management and reconciliation of purchasing card. 
  • Provides support for knowledge management activities, including the design of tools and systems for knowledge management and information tracking, creation and maintenance of internal filing systems, maintenance of online communications site(s), and development of communications materials.
  • Embody PSI’s values: Measurement, Pragmatism, Honesty, Trust, Collaboration, and Commitment.
  • No Travel Required

This is not an exhaustive list of all tasks that an incumbent is expected to perform but is instead a summary of the primary responsibilities and requirements of the job. The incumbent may be asked to perform duties not included above. PSI reserves the right to revise job profiles at any time based on changes to the required job responsibilities.

 

What You’ll Bring

  • Associate’s degree (or international equivalent) in a related field.  
  • Bachelor’s Degree (or international equivalent) in a related field preferred.
  • Some work experience preferred.
  • Strong written and verbal communication skills.
  • Strong computer skills in MS Office applications.
  • Excellent organizational and administrative skills with special attention to detail and timeliness.
  • Proficiency in French preferred.
  • Demonstrated ability to work in a multi-cultural environment.

We know that a long list of requirements may be discouraging, but don’t let imposter syndrome or the confidence gap get in the way of you applying — we’d love to hear from you.


Why Work at PSI?
PSI’s work is about enabling families to live happy and healthy lives—we think this should apply to our employees, too.

  • Health & Wellness: In all of our locations, PSI offers a comprehensive benefits package that offers health, financial planning, family care, and flexibility for work life fit. For U.S. based benefits visit www.psi.org/careers to learn more!
  • Time Away: We want you to take time away when you need it. PSI offers a competitive leave package. On top of our leave, some PSI offices offer a compressed work week throughout the year, giving you additional work-life flexibility.
  • Learning & Development: PSI is committed to your career growth. Through PSI’s job architecture, there are many potential career paths you can follow depending on your skills and interests. Additionally, PSI University, our learning management system, offers hundreds of courses, hosts org-wide trainings, offers Great Manager/Leader trainings, as well as a mentorship program for all staff levels.
  • Innovation & Collaboration: With over 53 years of insight, PSI reimagines how to bring quality healthcare closer to those who need it most. Innovation requires stepping out of comfort zones, and our employees are encouraged to think beyond boundaries, collaborate to drive impact, challenge conventions, and pioneer new solutions.

Salary Ranges:*


PSI is committed to pay equity and transparency. We ensure pay meets the market within each country. This approach minimizes our impact on local talent markets and allows PSI to attract and retain employees, while staying cost-competitive.

 

Actual base salary compensation will be determined by factors such as a candidate’s qualifications, experience, internal equity, external market analysis, and other business factors permitted by law. Hiring above the mid-point of the range below would not be typical in order to allow for potential future salary growth.

 

PSI is offering the following gross hourly salary ranges for this position, dependent on candidate location:

 

  • For the United States (paid in USD): $21.00/ (minimum) – $25.00/hour (midpoint) – $29.00/hour (maximum)

 

About PSI
Did you know that we have over 2,000 “PSIers” working across the globe in 30+ different countries? We’re a diverse group with a wide range of backgrounds from the medical industry to the music industry, all with unique skills we bring to the job. We value self-motivated people with a track record for getting things done in tough situations. We take our work seriously, but not ourselves.

 

Interested in Learning More?

PSI is proud to be an Equal Opportunity Employer and encourages applications from individuals regardless of actual or perceived race, religion, tribal belonging, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status. PSI is a safe, inclusive workplace that welcomes people from all backgrounds and walks of life, and it’s reflected in our diverse community.

 

References will be required. The successful candidate will be required to pass a background check. For US based positions: Must be authorized to work in the United States. N.B. PSI will not consider work visa sponsorship for this position.

If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: newhiresupport@psi.org or call (202) 785-0072.

 

#PSI

APPLY HERE: Program Assistant

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Member Service Representative – Contact Center

Job Details

In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.

Culture Competencies: S.T.R.I.V.E

  • Maintains our members’ and employees’ trust by safeguarding their financial data and information.
  • Values and respects everyone’s abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of ‘better together’.
  • Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.
  • Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.

General Summary

The primary purpose of this position is to assist USSFCU in living out our cultural values of relationship and service focused as we create and maintain authentic and genuine relationships with members and employees. Under general supervision, but in accordance with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member needs, promotes and refers the appropriate products and services. Opens new accounts and shares while building rapport with the member as a trusted financial partner in order to build the member relationship. Assists members in identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed prescribed sales and service goals.

 

Major Duties & Responsibilities

  • Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on the credit union, the members, potential members and teammates.
  • Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone. Utilizes other channels such as email or chat to communicate with members. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions.
  • Conducts consultative interviews and actively listens in order to assess member’s financial needs. Identifies products and services appropriate to the members’ situation. Opens new accounts accurately and promptly.
  • Is accountable to ensure that any exceptions and errors are minimal. All exceptions and errors promptly addressed and corrected.
  • Provides accurate information as they assist members with all general inquiries regarding accounts, products and services. As appropriate, advises members of regulations applicable to these policies and procedures.
  • Processes member electronic transaction requests such as share to loan payment transfers, check orders, etc. Responds to member inquiries regarding account errors, discrepancies or other concerns. Provides solutions for the immediate situation as well as to help prevent possible recurrence of the same issue.
  • Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe.
  • Works with other team members and departments to provide assistance and resolution to member inquiries.
  • Works ‘Better Together’ with other team members to promote teamwork, unity, and consistent operations. Works with the credit union team to meet and exceed departmental and organizational goals as well as any assigned individual goals. Is results driven, possesses a high sense of urgency and is self-motivated to succeed. Able to multitask, requiring good organizational skills.
  • Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act.
  • Ability to perform duties defined in Credit Union Security Program and Disaster Recovery Plans. 

 Non-essential Duties & Responsibilities

  • Performs other duties as assigned.

Experience and Skills

 

Education and Experience: Bachelor’s degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required.

Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required.

Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.

Location: Remote opportunities in the following states ONLY: MD & DC (Minimum $47,772.01 – $71,658.01), VA, CT, NC, SC, LA, TX, FL; Chicago, IL ($43,088.48 – $64,632.71); Somerville, MA ($45,898.59 – $68,847.89).

Supervisory: None Required.

Time in Service: None Required.

Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.

 

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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Clinical Network Recruiter I

Job Details

American Specialty Health Incorporated is seeking a Clinical Network Recruiter I to join our Practitioner Contracting/Communications team. This position will make outbound sales type calls to prospective practitioners to encourage participation in our Clinical programs through ASHP/ASHG groups.

Remote Worker Considerations:

Candidates who are selected for this position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed. 100 down/20 up is recommended to support higher quality video meetings).  

Responsibilities

  • Interfaces with various practitioner types to promote American Specialty Health and to execute practitioner contracts.
  • Makes outbound telephone calls to prospective practitioner types.
  • Meets the minimum required outbound calls per day and per week, as specified by management.
  • Utilizes contact management database.
  • Adheres to standards and practices as outlined in the Practitioner Contracting/Communications Incentive Guidelines
  • Submits weekly activity report to Supervisor as requested.
  • Meets (minimum) monthly recruitment goals for applications received, as specified by management.
  • Provides all applicable Agreements and Links to practitioners to review by utilizing ASHlink and other ASH resources. Supports department by assisting on special projects as directed.
  • Participates in formal/informal training and team meetings.

Qualifications

  • Associates degree required or equivalent experience. If equivalent experience, high school diploma required
  • Minimum of one year experience in outbound sales and/or customer service.
  • Strong verbal/telephone communication skills with a focus on reaching decision -makers.
  • Proficient in MS Office.
  • Organized, results oriented team player.
  • Demonstrates the skill sets for knowledge and sales relationship building to include the ability to qualify clinical practitioners based on documented criteria, the ability to field and handle typical objections, and the ability to present information in a clear and concise format based on scripts provided.

Core Competencies

  • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
  • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
  • Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
  • Ability to effectively organize, prioritize, multi-task and manage time.
  • Demonstrated accuracy and productivity in a changing environment with constant interruptions.
  • Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
  • Ability to exercise strict confidentiality in all matters.

Mobility

Ability to travel. Ability to sit and work within an office environment.

Physical Requirements

Ability to speak, see, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. ability to travel within and outside the facility or WFH environment. Ability to drive and travel by air. Ability to move up to 50 lbs. Capable of using a telephone and computer keyboard.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

#LI-Remote #Haelthcal #Clinical #Recruit #Practition #Sales

 

APPLY HERE: Clinical Networker Recruiter I

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Call Center Pharmacy Technician

Job Details

Job Purpose:

  • Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
  • Educate patients on the services offered by the Shields Specialty Pharmacy Program
  • Protect Shields values by keeping information confidential

 

Job Duties:

  • Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
  • Access patient’s EMR and review chart notes prior to outbound call to ensure familiarity with patient’s condition and situation.
  • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
  • Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
  • Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
  • Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
  • Perform other duties as assigned.

Skills:

  • Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
  • Strong verbal communication and phone skills.
  • Enjoys talking with patients and can empathize with their situation.
  • Proactively engaging patients telephonically.
  • Ability to quickly build rapport and relate with patients over the phone.
  • Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
  • Excellent communication, organizational and prioritization skills
  • Attention to detail.
  • Ability to learn new processes and implement them quickly.
  • Results-oriented with a positive outlook.
  • A clear focus on high quality.
  • Proficient in Microsoft Office particularly Excel, Word, and Outlook.
  • Prior customer service experience / outbound call experience.

 

 Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: 0-1 years’ experience as a Pharmacy Technician or related experience

Education: High school diploma or GED required, Bachelor’s Degree or PTCB/ExCPT License is strongly preferred

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.  

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying ‘STOP.’ Consent is not a condition of employment.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

APPLY HERE: Call Center Pharmacy Technician

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