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Customer Service Representative
Job Details
Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Customer Service Representative plays an important role in the organization by performing a number of activities directly related to the company’s Customer Service functions. The role is primarily responsible, under direct to moderate supervision, for providing friendly, knowledgeable and efficient service to customers and staff within agreed upon Service Levels and in compliance with guidelines established by investors, company, state and federal regulations.
The shift schedule for this position is M-F: 8:30am PST – 5pm PSTÂ
Bilingual in Spanish is preferred.
CompensationÂ
This role is a non-exempt position with a Targeted Salary Range of $21/hr to $23/hr.
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.
Essential Functions
- Answer and service calls in a professional, timely and efficient manner.
- Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
- Listen attentively to customer needs and concerns; demonstrate empathy and patience.
- Explore, analyze and respond to customers’ issues and concerns via phone, email, and through written correspondence.
- Use decision-support computer software programs to respond to typical customer work/service order inquiries and requests.
- Verify customers’ understanding of the servicing of their loan, and clarify/provide additional information as needed in order to answer questions and concerns.
- Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and when promised.
- Prepare complete and accurate call notes, written documentation, etc., and update customer files in the system.
- Communicate effectively with individuals/teams to ensure high quality and timely responses and resolutions to customer requests.
- Transfer misdirected customer requests to the right party, and escalate calls when needed.
- Contribute ideas and suggestions to resolve problems, provide a great customer service experience, and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
- Stay current on changes in industry regulations.
- Demonstrate and promote Guild Core Values.
- Perform other duties as assigned.
Qualifications
- Bilingual in Spanish is preferred.
- High school diploma or equivalent preferred, along with a minimum of two years total work experience in high volume customer service role(s).
- Prior experience in consumer/mortgage lending, banking, or related industry/positions strongly preferred.
- Passionate about delivering excellence in customer service within a team environment.
- Demonstrate patience and professionalism when interacting with consumers.
- Ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
- Excellent verbal and written communications skills required.
- Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required.
- Basic math skills required.
- Proficiency with data entry, Microsoft Word, Excel, PowerPoint and Outlook required.
- Familiarity with document retention software; Blitzdoc preferred.
Supervision
- Direct to moderate supervision required, depending on experience level
- Apply sound judgment in execution of core job responsibilities
- Travel: 0%
Requirements
- Physical: Work is primarily sedentary; mobility in an office setting.
- Manual Dexterity: Frequent use of computer keyboard and mouse.
- Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
- Environmental: Office environment – no substantial exposure to adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
REQ#:Â CUSTO018077
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
APPLY HERE: Customer Service Representative
Medical Support Representative – Remote
Job Details
When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.Â
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You’ll Enjoy
The Medical Support Representative supports Forefront Dermatology clinics in a remote, contact center environment by providing efficient clinical intake, accurate scheduling, and exceptional service to patients and care teams. This role does not involve face-to-face patient interaction and is responsible for managing high-volume inbound and outbound calls, electronic tasks, and clinical workflows in accordance with established protocols.
Responsibilities include coordinating patient appointments, managing clinical inquiries, and maintaining result logs to ensure timely follow-up and continuity of care. The coordinator is expected to meet defined performance standards, including turnaround times, quality metrics, and productivity goals, while demonstrating strong clinical knowledge, professionalism, and attention to detail.
This role requires strict adherence to company policies, procedures, and compliance standards, while supporting both patient needs and clinic operations in a fast-paced, team-oriented environment.
This position may also be assigned special projects and additional responsibilities as needed.
Work Schedule:
Monday – Friday 7:30AM – 4:30PM Central Time
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Training Schedule:Â (first 4-5 weeks)
Monday – Friday 8:00AM – 4:30PM Central Time
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Start Date:Â
June 8th
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Here are just a few things we offer:
- Access to health, dental, and vision insurance
- Health Savings Account
- Eligible for competitive PTO and Holiday pay
- Company paid life insurance and long-term disability (full-time only)
- Access to voluntary short term disability insurance (full-time only)
- Access to supplemental life insurance
- Additional insurance offerings to meet your needs
- 401K with employer match
- Employee discount programs
- And much more!
Responsibilities
- Schedule and coordinate patient appointments in alignment with company protocols, clinician templates, and preference guidelines to ensure accuracy and efficiency.
- Maintain accurate, timely, and professional documentation within patient medical records while adhering to quality assurance standards.
- Meet and maintain departmental KPIs, including quality, average handle time, productivity, scheduling volume, and turnaround times.
- Manage patient communications across multiple channels, including routine, urgent, and emergent requests, ensuring appropriate prioritization and escalation when needed.
- Support clinical workflows by coordinating prescriptions, medication refills, iPledge requirements, biologic therapies, routine laboratory orders and tracking.
- Provide patient education on diagnoses, treatment plans, medications, procedures, and post-care instructions, including wound care and potential side effects.
- Develop and maintain a strong working knowledge of dermatologic conditions, treatments, and clinical protocols to support high-quality patient interactions.
- Collaborate with Patient Access leadership and cross-functional teams on performance improvement, professional development, and special projects to enhance operations and patient experience.
Qualifications
- Strong knowledge of medical terminology, clinical workflows, and patient care processes (dermatology experience a plus)
- Proficiency in electronic health records (EHR), preferably NextGen and ModMed.
- Demonstrated ability to manage high-volume calls, tasks, and patient interactions with accuracy and efficiency
- Strong critical thinking skills with the ability to assess patient needs and follow clinical protocols appropriately
- Excellent communication skills, with the ability to educate patients clearly and professionally over the phone
- Highly organized with strong attention to detail and ability to meet performance metrics (quality, turnaround time, productivity)
- Self-motivated with the ability to work independently in a remote environment with reliable internet and a dedicated, distraction-free workspace
- Comfortable navigating multiple systems and multitasking in a fast-paced setting
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Required Education: High School Diploma or GED
Preferred Education: Associate degree
Required Licensures or Certifications: Certified Medical Assistant        Â
Minimum Years Related Experience: 2+ Years
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Physical Demands
- Sitting for extended periods
- Manual dexterity for typing and computer use
- Visual acuity for reading screens and documents
- Verbal communication via phone or in person
For this position, the base pay range is $19.00 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training.
Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.
APPLY HERE: Medical Support Representative – Remote
REMOTE – Outbound Personal Cruise Consultant
Job Details
Post Repossession Admin – Remote
Job Details
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
MVTrac/MVConnect, a Motorola Solutions Company, is the leading provider of on-demand data solutions for auto finance, government and law enforcement organizations. Utilizing a national network of digital recognition technology devices, MVTRAC aggregates and stores real-time intelligent data in a centralized, secure database, of which is subjected to the most stringent privacy and compliance standards available today. Our technology is nothing without the people behind it.
Job Description
NOTE: MUST have over 1 Year of REMOTE work experience
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We are a leader in the Repossession industry. We are seeking a detail oriented, driven Post Repossession Admin to join our team. This position involves administrating over acceptance of assignments from client/lenders, along with processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while you to manage a high call volume.Â
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- High multi-tasking environment
- Experience handling escalations
- Work within multiple systemsÂ
- Utilize client/lender databases, if applies, to execute specific lender requirements.
- Work in upwards of 15 different tabs between multiple screens
- Excellent customer service skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Process release of vehicles, and track auction pick ups
- Follow through and ownership of work to completion required.
- Previous collection, repossession or automotive industry experience preferred
- Microsoft Office and Google Suite product experience
- 40 wpm minimum
- Must be able to handle multitasking on a computer with multiple screens
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Highly Preferred
- 1 Year of experience in the Repossession industry
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This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidate have previously worked in a remote environment.
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Target Base Salary Range: $41,600 to $43,680 Â USD
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Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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#LI-NJ1
#LI-REMOTE
Basic Requirements
- Minimum 2 years of customer service experience
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
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Our U.S. Benefits include:
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Incentive Bonus Plans
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Medical, Dental, Vision benefits
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401K with Company Match
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10 Paid Holidays
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Generous Paid Time Off Packages
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Employee Stock Purchase Plan
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Paid Parental & Family Leave
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and more!
EEO Statement
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Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.Â
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We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
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We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
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APPLY HERE: Post Repossession Admin – Remote
Representative, Customer Loyalty
Job Details
Position Responsibilities
– Support Business teams with customers who are at risk of churning with Brinks.
– Drive results through calls and activities retain customers.
– Utilize strategies to monitor and guide customer activity.
– Motivated to develop skills and build solid customer relationships at all levels with their accounts.
– Save customers through proactive and reactive approaches.
– Take ownership of high- priority customer issues that exceed frontline support capabilities.
–Â Execute Corporate Pricing Initiatives.
– Understand customer needs and provide solutions to deliver fair customer outcomes.
– Working with internal departments to ensure the customer does not leave Brink’s
– Perform other duties as assigned or necessary.
– Sales Skills, Leadership skills, Organizational skills, Internal Navigation, training experience, Negotiating skills.
Minimum Qualifications
– 3 years of combined customer service and sales experience
– Minimum of 3 years’ experience working directly with customers or sales
–Â Minimum of 3 years working with Microsoft Office products
Preferred Qualifications
– Experience in banking- or transportation-related sales/customer service.
– Knowledge of decision-making process and workflow of financial institutions and commercial/retail markets with a small to mid-sized market focus
– Successful experience in decision-making positions in a company that falls within targeted markets.
– Demonstrated negotiation, customer service, planning, and presentation skills.
–Â Advanced communication skills, both written and verbal
– Bachelor’s or advanced degree in Sales, Marketing, or Business
Professional Skills:
–Â Ability to articulate competitive differentiation.
–Â Excellent interpersonal and communication skills
–Â Excellent organizational skills
– Strong consultative, analytical, and problem-solving skills
– Ability to effectively handle multiple projects and tasks simultaneously.
Suppose you have the background and integrity we require and are looking for a challenging opportunity. In that case, we hope you will consider employment with Brink’s U.S. We provide a competitive salary and medical, dental, vision, and life insurance plans. In addition, we offer a 401(k) plan with a company match. If you are interested and meet the requirements for this position, please apply.
APPLY HERE: Representative, Customer Loyalty
Technical Support Representative I (Remote)
Job Details
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we’ve known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!
HME is currently looking for a  Technical Support Representative, Temp to Hire, 100% remote, for our call center. The Call Center is open Monday through Friday from 5 AM to 7PM and Saturday through Sunday from 7 AM to 3:30 PM/PST. Candidates must be willing to work a flexible 40-hour work week, and reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role.
What you will do in the position:
- Answer incoming calls from customers and installers
- Provide operation, troubleshooting, maintenance, and installation support
- Promote and maintain positive customer relations
- Provide troubleshooting and repair support to installers and customers over the telephone
- Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
- Administer service programs to effectively correct service issues
- Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
- Prepare and maintains daily logs and records
- Identify and makes recommendations for product improvement
- Training will be provided
What you will need to succeed in this position:
- Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
- Excellent verbal and written communication
- Proven excellent attendance history in your previous employment
- Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
- Must have flexibility with shifts, including weekend coverage
Pay Rate is $17.10/hr to 19.00/hr. and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. At HME you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job. The employee must regularly lift and move up to 10 pounds.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
APPLY HERE: Technical Support Representative I (Remote)