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Customer Service Representative

Job Details

Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years. We are seeking a professional Customer Service Representative to join our Jacuzzi Bath Remodel business. The Customer Service Representative serves as the primary point of contact for assigned customer accounts (dealers nationwide). This role is responsible for managing customer inquiries, resolving complex issues, coordinating across internal departments, and ensuring a high level of customer satisfaction and account retention.

Key Responsibilities of Customer Service Representative:

Serve as the primary support contact for all warranty claims.
Create and foster business relationships with assigned accounts.
Owns all communications from Dealers via phone, email and Salesforce cases.
Proactively communicate warranty claims with customers.
Process Customer warranty claims, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
Ensures calls, emails, and Dealer Portal inquiries are answered in a timely, efficient and knowledgeable manner.
Maintain accurate documentation within CRM and internal systems (Salesforce Preferred).
Contributes to team effort by accomplishing related tasks and other support efforts.
Additional responsibilities as assigned

Qualifications of a Customer Service Representative:

2+ years of customer service, accounts support or related experience preferably in a B2B, manufacturing, Supply Chain, or order processing environment.

Strong verbal and written communication skills.
Proficiency with customer service and CRM systems (Salesforce preferred).
Proficient in Microsoft Excel
Strong problem-solving, organizational, and attention-to-detail skills.
Ability to work independently and collaboratively in a team environment.
Commitment to delivering excellent customer service.
Ability to work remotely
Availability Monday- Fridays from 7:00 AM – 4:00 PM , with flexibility for additional hours as needed.

Compensation is based off experience starting at $21.00

Benefits

401(k) matching

Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

APPLY HERE: Customer Service Representative

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Order Operations Coordinator

Job Details

The Order Operations Coordinator provides internal support across order operations, accounts payable (AP), and related administrative workflows. This role focuses on data entry, documentation, and internal coordination to ensure accurate records and smooth processing of orders and financial documentation.

This is an entry-level, non-customer-facing position that supports day-to-day operational tasks under the direction of Order Operations. This position is fully remote located within the United States.

Responsibilities

This role is designed to support operational efficiency by handling essential administrative and coordination tasks, allowing Order Operations to focus on higher-level oversight and process management.

Enter and update order information in internal systems
Maintain accurate records for orders, shipments, and supporting documentation
Track order status internally and prepare updates for review
Assist with invoice matching and documentation for AP processing
Organize and maintain records to support invoicing readiness
Support RMA documentation and internal tracking processes
Maintain tracking logs, spreadsheets, and internal documentation
Assist with internal follow-ups across teams as directed

Role Structure & Scope

This position is internal-facing only during training
No direct communication with customers or external vendors initially
Work is performed under guidance of Order Operations leadership
Focus is on accuracy, consistency, and process support

Qualifications

Required Skills and Experience

High School with 0 – 2 years of customer service, administrative, clerical, or support experience (or commensurate experience).
Strong attention to detail and organizational skills
Ability to follow established processes and instructions
Basic computer skills (Excel, email, data entry)
Reliable and able to manage routine, repeatable tasks

Preferred Skills and Experience (not required):

Experience with order entry, invoicing support, or administrative tasks
Familiarity with ERP or internal business systems
Exposure to accounting or operations environments

Clearance Required:

Ability to obtain and maintain a Suitability/Public Trust clearance.

Ideal Candidate Profile

Detail-oriented and highly organized
Comfortable working with structured processes and routine tasks
Able to manage multiple small tasks with accuracy
Works well in a support role and follows direction effectively
Takes pride in accuracy and consistency of work

Posted Salary Range

USD $18.00 – USD $22.00 /Hr.

Company Overview

GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things – for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

APPLY HERE: Order Operations Coordinator

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Advanced Associate, Test Center Support

Job Details

Pearson VUE (www.pearsonvue.com) is the leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world’s leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

The Advanced Associate, Test Center Support is responsible for providing first level technical support to Pearson VUE’s test centers. Advanced Associate, Test Center Support also acts as first level support for our installation team and as a resource for internal support needs. Able to work flexible schedule with some on-call.

SCOPE AND IMPACT OF JOB

First point of contact for technical support calls connected to VUE Testing System software installation and operation in test centers across the globe.
Provides breath taking customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly in the incident management system.
Assist with the installation and configuration of new hardware and software, as required
Support of VUE Testing System Software
Support test centers with the installation and use of the VUE Testing System software by using remote tools or phone only support
Assist test centers with the periodic rollout of software updates
Technical Support to Pearson VUE’s Customers
Provide technical hardware/software support to both internal and external customers via phone, email, incidents, instant messaging or on-site support

OTHER RESPONSIBILITIES

Assist with other duties/projects as assigned

Qualifications and Education and Experience:

Associate Degree in computers (preferred)
1-2 years’ experience in Windows Application support
Customer Service experience required
A+ certification preferred

Skills, Knowledge and Abilities:

Proficient in the use of Windows 10 and Windows Server
Understanding and troubleshooting of basic Network configurations
Ability to troubleshoot and resolve hardware issues
Excellent listening, oral, and written communication skills
Effective planning and prioritizing skills
Strong customer service and follow up skills
Ability to work in a team environment
Adaptability and comfortable to change
Strong attention to detail

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

Minimum full-time hourly range is between $25.00 – $26.00 per hour.

This position is not bonus eligible, and information on benefits offered is here .

Applications will be accepted through Tuesday, May 12th, 2026. This window may be extended depending on business needs.

#LI-CH2

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Test Center Operations

Job Family: LEARNING_&_CONTENT_DELIVERY

#LI-REMOTE

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Employee Onboarding and Orientation Coordinator

Job Details

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.

How This Role Makes a Difference

As the Employee Onboarding and Orientation Coordinator at Care Access, you will be responsible for facilitating the candidate’s experience from recruiting through the onboarding process for all new employees, ensuring a smooth transition into the Care Access organization. With a strong focus on delivering an exceptional candidate and onboarding experience including, but not limited to, managing paperwork and compliance through new hire orientation, contributing to the successful integration of new hires into the company. 

How You’ll Make An Impact

Initiate all new hire onboarding requests from recruiters
Coordinate and manage the end-to-end onboarding process for new employees, including pre-employment paperwork, background checks, and drug screenings. 
Serve as the main point of contact for new hires, providing guidance and support throughout the onboarding process. 
Collect feedback from new hires to identify areas for improvement and enhance the onboarding experience. 
Maintain accurate records and documentation related to the onboarding process. 
Enters new hire data into HRIS System of record (if needed).
Conducts the virtual new hire orientation program. (Launch Date TBD) 
Collaborate with HR, hiring managers, and department heads to ensure a seamless onboarding experience for new employees.

The Expertise Required

Excellent communication and interpersonal skills. 
Attention to detail and accuracy in completing paperwork and documentation. 
Ability to prioritize tasks and manage multiple deadlines simultaneously 
Excellent computer literacy skills. 
Ability to work both independently and in a highly collaborative environment. 
Exceptionally high standards for the quality of work and a reflex to improve at every turn. 
Effective problem-solving skills. 
Demonstrated initiative, ownership, and customer-service orientation skills.  
Strong attention to detail with excellent communication skills both verbal and written.   
Ability to multi-task in a fast-paced environment. 
Enjoys working with large groups in addition to offering strong one on one onboarding experiences for new hires.

Certifications/Licenses, Education, and Experience

3 years of experience in an administrative role, preferably in HR/Talent Acquisition.  
Minimum of 1 year of experience in a high-volume onboarding environment preferred. 
Familiarity with onboarding processes and best practices. 
Ability to prioritize tasks and manage multiple deadlines simultaneously. 
Exemplary customer service orientation, with a focus on delivering a positive onboarding experience for new employees. 
Proficiency in Microsoft Office and other relevant software applications. 
Ability to maintain confidentiality and handle sensitive information with discretion. 
Flexibility and adaptability to meet changing onboarding needs and priorities. 
Experience new hire onboarding tools relating to background check tools, drug screening, etc.

How We Work Together

Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
- Sitting – 100%

The expected salary range for this role is $19.20 – $28.85 USD per hour for full time team members.

Benefits & Perks (US Full Time Employees)

Paid Time Off (PTO) and Company Paid Holidays
100% Employer paid medical, dental, and vision insurance plan options
Health Savings Account and Flexible Spending Accounts
Bi-weekly HSA employer contribution
Company paid Short-Term Disability and Long-Term Disability
401(k) Retirement Plan, with Company Match

Diversity & Inclusion

We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com

Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.