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Customer Service Rep II (Remote and Temporary)

Job Details

Description & Requirements
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program. CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers customer service via phone, email, or chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.

Please note, you must be available to work an 8-hour shift between the hours of 8:00am – 8:00pm EST Monday – Friday.

This is a temporary position that requires you to use your own personal equipment. See below for computer equipment and internet requirements.

Essential Duties and Responsibilities:

– Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

– Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

– Uses computerized system for tracking, information gathering, and/or troubleshooting.

– Provides feedback when needed, provide input on call trends, processes, procedures, and training.
– May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

– Customer service is the primary function.
– Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
– Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
– Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
– Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
– Track and document all inquiries, appointments, kits, using CRM and applicable systems.
– Meet Quality Assurance (QA) and other key performance metrics.
– Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
– Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
– Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements

– High School diploma or equivalent with 6 months of customer service experience.

– May have additional training or education in area of specialization.

– Minimum six (6) months customer service/administrative /call center experience required.
– Must be able to speak and write English clearly and professionally.
– Successfully complete the written assessment.
– Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
– Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
– Experience working with a PC,MS Word and Outlook required.
– Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
– Proven ability to work as a member of a team, as well as independently.
– All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes.
– All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure.
– Previous experience with phone systems, and headset preferred.
– Must be able to work from home and comply with remote working policies and requirements.
– Flexibility –  Required to work holidays, weekends and /or weekends to meet operational needs.
– Must be able to work alternate schedules.
 
Please Note: This position requires the use of your own personal device.

Home Office Requirements:
– Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
  connectivity (you can test this by going to www.speedtest.net).
– Minimum 5mpbs upload speed.
– Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
  home internet router.
– Personal computer or laptop (Chromebooks, tablets, and notebooks are not
  allowed) with one of the following operating systems:
       Windows: 10 or 11 (Windows 11 is preferred) or
       Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
– Private and secure work area and adequate power source.
– Must currently and permanently reside in the Continental US.
– Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
– Must have a Web Cam for training and occasional internal meetings.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant’s salary history will not be used in determining compensation.
 
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.
 
Minimum Salary
$ 17.75
Maximum Salary
$ 24.16

APPLY HERE: Customer Service Rep II (Remote and Temporary)

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E-Referral Specialist Home Health

Job Details

Shift/Availability Requirements:

  • This is a full-time position scheduled for 40 hours, 5 days a week.

  • Days/hours of availability: Monday-Friday from 9am-5:30pm EST.

  • Available to work 2-3 holidays a year. Based on business needs, additional holiday coverage may be required.

As an E-Referral Specialist you will report to the E-Referral Supervisor. You will be an important part of the referral process as this role is the initial contact point for the client or referral source to promote the continuity of care. You will be responsible for data collection and documentation, compliance, and follow up on the initial referral process and decision.

Essential Functions:

  • Monitor multiple e-referral systems to identify new referrals and manage alerts and notifications.

  • Monitor email for request to pull referrals from all applicable referral systems. Perform follow-up and manage all related communication.

  • Scan documentation to determine patient eligibility for services (service area, orders, insurance, etc.)

  • Monitor status of all referrals received, follow up with each throughout process, reports on status weekly.

  • Communicate with branch, sales, and leadership by email or phone for status updates and referral decisions.

  • Daily management of ERST log with all referrals and ROCs decisions.

  • Maintain acceptable productivity level, as determined by work assignment and departmental standards.

  • Comply with and follow all regulatory compliance areas, policies & procedures, and company best practices.

Use your skills to make an impact
 

Required Experience:

  • High School Diploma or its equivalent

  • Can type a minimum of 40 wpm

  • Comprehend and apply principles of basic math while analyzing data and generating reports

  • Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams

  • Good logical thinking and decision-making skills

  • Can follow strict timelines

  • Communication with all levels of management

  • Can work with multiple screens/systems ensuring attention to detail

  • Time management skills and can work in a fast-paced environment

  • Must read, write and speak fluent English

  • Must have good and regular attendance

  • Approximate percent of time required to travel: 0%

Preferred Experience:

  • Experience processing incoming referrals using eReferral portals and EPIC systems.

  • 1 or more years customer service or other healthcare related experience; preference working in a home health environment

  • Knowledge of the issues related to the delivery of home health services

  • Working knowledge of Medicare enrollment and guidelines governing home health agencies

  • Associates degree

Additional Information:

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

  • Satellite, cellular and microwave connection can be used only if approved by leadership.

  • Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

  • Home or Hybrid Home/Office employees will be provided with telephone equipment appropriate to meet the business requirements for their position/job.

  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 – $52,300 per year

APPLY HERE: E-Referral Specialist Home Health

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Seasonal (Temporary) Customer Service Call Center Agent

Job Details

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies.  Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience. 

We work with some of America’s largest insurance brands to attract, educate and connect with consumers.  Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies.  These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.

When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together.  Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions.  Our “Be Real” values resonate and are meaningful to us.  We are entrepreneurial, fast paced and empower our people.  We know how to make things happen and know that our people are always the source of our success.

Seasonal Member Care Representative (Remote)

Work From Home 
Seasonal (temporary) role ending 12/8/2026 or early 2027 (based on performance)

This is not a typical customer service role.
As a Member Care Representative at TRANZACT, you’ll support members—many over the age of 65—as they navigate important and sometimes stressful health insurance decisions.

If you’re someone who is patient, detail‑oriented, and takes pride in guiding people through complex information with care and accuracy, this role may be a strong fit.

What You’ll Do

  • Handle inbound and outbound calls lasting 15–30 minutes
  • Help members understand and confirm insurance application details
  • Communicate clearly, calmly, and compassionately—especially with older adults
  • Follow required scripts and compliance guidelines while sounding conversational
  • Protect sensitive Personal Health Information (PHI) at all times
  • Take ownership of each interaction to ensure members fully understand next steps

What This Role Requires

  • Comfort supporting customers who may feel anxious or confused
  • Empathy, patience, and professionalism throughout long or consecutive calls
  • Strong attention to detail and commitment to accuracy
  • Ability to learn quickly and adapt to structured tools and systems
  • Integrity and respect for confidentiality

Schedule & Work Environment

  • Full‑time, 8‑hour shifts
  • Shifts between 8:00 am – 11:00 pm ET
    • Your most likely shift will be 12p-8:30pm EST
  • Weekend availability required (you will be working at least one weekend day)
  • 100% remote with a private, quiet workspace
  • Hard‑wired high‑speed internet required

What You Bring

  • High school diploma or equivalent
  • 1+ year of customer service experience (phone‑based preferred)
  • Clear and professional phone communication skills
  • Comfort using multiple computer systems
  • Ability to stay focused and engaged during high call volume

English and Bilingual candidates encouraged to apply.

APPLY HERE: Seasonal (Temporary) Customer Service Call Center Agent

 
 
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Automotive Customer Support Specialist (WAH)

Job Details

As a remote Automotive Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

 

WHAT YOU WILL DO IN THIS ROLE 

As an Automotive Customer Service Representative working from home, you will:

  • Utilize client systems to investigate customer part inquiries
  • Provides verification and/or recommendation on correct auto parts requirements
  • May require considerable adaptation in response to the particular customer in order to achieve success
  • Maintain database case notes on all situations
  • Reads and researches relevant materials and resources to stay current in programs
  • Deliver expert customer experiences…with a smile.
     

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative (Remote) role include:

  • High school diploma or GED equivalent required
  • 1-2 years of Automotive Parts Counter experience required
  • Proficiency in fast-paced multitasking.
  • Additional automotive parts training or certification a plus
  • PC/Keyboarding skills including Microsoft Word and Excel
  • Must reside in the United States and have a valid U.S. address for residence.

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

  • The base salary range for this position is $15/hr. (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays.
  • Paid training and lucrative employee referral program.
  • DailyPay enrollment option to access pay “early,” when you want it.
  • Health and wellness programs with trained partners to help promote a healthy you.
  • Mentorship programs that support your rewarding career journey.
  • Work-from-home convenience with company-supplied technologies.
  • Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
  • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
  • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

REIMAGINE THE BEST VERSION OF YOU! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

APPLY HERE: Automotive Customer Support Specialist (WAH)