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Job Details
One Firefly is an award-winning, remote-first marketing agency serving the residential and commercial custom integration and security industries. Since 2007, we have helped technology professionals elevate their brands, attract qualified leads, and grow their businesses through a full suite of marketing services. We operate with a people-first culture, clear communication rhythms, and the EOS/Traction system, which helps our team stay focused, accountable, and aligned.
*One Firefly is a US based company. Candidates must be comfortable speaking and writing in fluent English*
Why Join Us
This role helps our clients make a strong first impression with every website visitor.
- Own It: You’ll take responsibility for timely, accurate, and professional chat responses.
- Embrace Innovation: You’ll use live chat tools and client knowledge to create better customer experiences.
- Grow Together: You’ll share feedback from real visitor interactions to help improve our processes.
- Bring Good Vibes: You’ll bring patience, warmth, and steady energy to every conversation.
- Speak Up: You’ll communicate clearly when you see an issue, need support, or spot a better way to work.
This is a great opportunity for someone who enjoys customer service, written communication, and helping people get answers in real time.
What You’ll Do
- Respond to live chat inquiries on client websites in a timely, professional, and positive manner.
- Support website visitors by answering questions, gathering information, and helping connect them with the right next step.
- Manage multiple incoming chat conversations while staying calm, accurate, and organized.
- Interact with clients as needed to support follow-up and issue resolution.
- Complete administrative tasks such as new client setup, reporting, and client follow-up.
- Identify recurring questions, process gaps, or service opportunities based on daily chat activity.
What Success Looks Like
- Website visitors receive helpful, accurate, and friendly support during every chat.
- Chat responses are clear, grammatically correct, and aligned with client expectations.
- You manage multiple conversations without losing detail or professionalism.
- Client setup, reporting, and follow-up tasks are completed on time.
- You consistently follow through on commitments and communicate when priorities shift.
- You contribute practical ideas that improve the live chat experience for visitors, clients, and the team.
What You’ll Bring
- Strong written communication skills, including excellent grammar, punctuation, and attention to detail.
- Ability to type at least 60 words per minute, with a typing test provided.
- Customer service experience and a calm, helpful approach to problem solving.
- Ability to multitask, prioritize, and manage deadlines in a remote work environment.
- Integrity, follow-through, and a team-first mindset.
- Preferred: Experience using live chat software.
- Preferred: Experience in technology, consumer electronics, home automation, marketing, business administration, or communications.
Benefits
This is a remote, part-time role with a set evening schedule and includes PTO. At One Firefly, you’ll also be part of a supportive culture with collaborative teammates who are committed to helping one another succeed.
APPLY HERE: Live Chat Specialist (Part time)
Talent Acquisition Coordinator
Job Details
APPLY HERE: Talent Acquisition Coordinator
Customer Engagement Admin & Outreach – TEMPORARY
Job Details
As part of a mission centric, locally delivered and nationally powered organization this role is responsible for purchasing goods, materials, supplies, and services on terms that are in the organization’s best interest. Duties include market research, competitor analysis, product evaluations, testing and monitoring purchase orders and inventory management. Relentlessly pursuing cancer cures.
** This is a TEMPORARY position, 9 months assignment. Staffed through TCWGlobal **
Accountabilities:
Fundraising & Relationship Building
- Recruit, cultivate and steward assigned constituent group to exceed overall revenue goals
- High-volume call execution; makes daily outbound calls, totaling 350+ per week
- Execute an average of 7+ recruitment outreach attempts per assigned prospect portfolio
- Maintain 7–10 constituent interactions across the lifecycle of each registered participant to support fundraising success and retention
- Build deep relationships with schools through a consistent high touch process
- Coach fundraisers to set and exceed AFR and fundraising goals
- Follow-up, track and record engagement of constituents
- Implement revenue strategies according to respective playbook
- Perform other related duties as assigned
Education & Experience Requirements:
- 1+ years of related peer to peer fundraising experience
- Excellent written and verbal communication skills
- Knowledge of MS Office Suite (Excel) and ability to navigate multiple software programs at one time
- Must pass an FCRA accredited background check
- Base rate for this position is $23/hour. The offered compensation may vary based on factors such as geographic location, proficiencies, skills, education, and experience.
Physical Demands & Work Environment:
- Physical demands are minimal and typical of similar jobs in comparable organizations
- Work environment is representative and typical of similar jobs in comparable organizations
APPLY HERE: Customer Engagement Admin & Outreach – TEMPORARY
Billing Operations Analyst
Job Details
MUST BE IN THE EASTERN OR CENTRAL TIME ZONE
8:00 AM to 4:30 PM Central Time or 9:00 AM to 5:30 PM Eastern Time.
At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you’re supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you’ll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.
Be part of a team that makes a real difference.
Job Description
This position requires an individual experienced in Medical Bill Review who, under minimal supervision, can independently analyze all incoming medical bills for usual and customary or fee schedule application, including re-evaluations,* multi-state and multi-line of business medical bills, while meeting contracted client requirements. This individual needs to have strong written and communication skills to be able to handle provider disputes. Properly operates computers (hardware and software), while maintaining an acceptable speed and level of accuracy determined by company standards and Department manager.
Responsibilities:
- Enter and independently review professional services from client submitted medical bills in bill review system covering:
- Medical bills in Smartadvisor
- Analysis on all U & C exposures
- Analysis for 6+ assigned states having fee schedules
- Multi-state Jurisdiction
- Multi-Line Business
- Hospital billing
- Provider file maintenance
- Claim file maintenance
- Handle Re-evaluation disputes
- Independent research on usual and customary/fee schedule application and system interface.
- Interface in training co-workers.
- Provide Quality Review as assigned by Lead/Supervisor.
- Provide feedback type training in quality assurance of work product from co-workers.
- All other duties as assigned by the Lead/Supervisor.
Qualifications
MUST BE IN THE EASTERN OR CENTRAL TIME ZONE
8:00 AM to 4:30 PM Central Time or 9:00 AM to 5:30 PM Eastern Time.
- Ability to consistently meet the production and quality expectations.
- Complete knowledge of CPT/ICD-9/HCPCS/NDS codes.
- U&C bill review experience (6-9 months).
- Fee scheduling bill review experience (9-12) months.
- Multi-jurisdictional bill review experience (6+ fee schedule states).
- H.S. Diploma or equivalent.
- 10-key by touch.
- Strong written and communication skills.
- Knowledge of:
- CPT/ICD-9/HCPCS/NDC codes.
- Knowledge of usual and customary bill review application.
- Knowledge of fee scheduling bill review application.
- Multi-jurisdictional bill review experience (3+ fee schedule states).
APPLY HERE: Billing Operations Analyst
Benefits Support Associate, Missed Enrollments
Job Details
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the Role
Benefits is one of Rippling’s largest and most important product categories. The Benefits Operations team is critical to getting companies enrolled in the right benefits, and manages tens of thousands of enrollments every year.
Rippling is looking for an Support Associate to resolve process and system issues as they arise, and to help root cause and contribute to fixes needed to prevent issues impacting benefits and coverage. This role will require significant engagement across customers, vendors, carriers, and a number of internal departments, and will have a major impact on the success of Rippling’s Benefits platform.
What You’ll Do:
- Act as the primary point of contact for our clients, insurance carriers, and internal partners while owning the end-to-end resolution of issues related to benefits and enrollments
- Root cause complex issues, collaborate with R&D and other internal stakeholders to define and implement enhancements through process and automation, in order to improve the customer experience
- Communicate with stakeholders throughout the duration of assigned projects
- Manage complex escalations and issues
You Should Have:
- 1-3 years of experience in a customer-facing operational role, such as implementation, support, or operations with US-based insurance and benefits experience required.
- Strong communication skills (written and verbal)
- Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
- Strong problem solving, research and conflict resolution skills
- Strong desire to learn about subject matter and new processes surrounding the work
- Prior experience at a Saas/start-up company preferred
- Experience using SFDC or other similar support-ticketing systems (Zendesk, etc.)
- Experience with Jira
Nice to Have
- 1+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).
APPLY HERE: Benefits Support Associate, Missed Enrollments