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Executive Assistant

Job Details

A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge with raving fans and new customers signing up every day. We raised $450M in our Series D funding round in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

We’re seeking an energetic and detail-oriented Executive Assistant who’s excited to support senior executives at Fleetio and serve as a trusted partner in their day-to-day work. This role sits at the center of a dynamic SaaS organization and plays a meaningful part in helping leaders stay focused, prepared, and effective.

You’ll gain exposure to special projects and confidential initiatives, while spending most of your time doing what matters most—keeping calendars optimized, travel seamless, meetings well-run, and relationships thoughtfully supported.

Who you are

This role is perfect for someone who enjoys juggling complex schedules, anticipating needs, and creating a seamless experience that helps executives stay focused and effective. You’ll support executive leaders in the MST and EST time zones and travel occasionally for key meetings. The role reports to the VP of People and is fully remote within the United States.

Your impact

Executive Support & Coordination

  • Manage complex calendars across time zones, ensuring alignment with strategic priorities
  • Act as a gatekeeper—triaging communications, prioritizing requests, and managing the flow of information
  • Plan and coordinate complex domestic and international travel, including flights, accommodations, transportation, and itineraries
  • Provide real-time support for travel changes or disruptions, identifying quick solutions as needed
  • Maintain flexibility and availability outside standard working hours to support executive travel needs

Meeting, Event & Administrative Support

  • Coordinate leadership meetings, offsites, dinners, and executive events
  • Attend select meetings to capture action items and ensure follow-ups are documented and tracked
  • Maintain organized meeting notes, agendas, and follow-up documentation
  • Prepare executive-level correspondence, presentations, and documents
  • Coordinate internal and external meetings, including agendas, preparation materials, and follow-up actions
  • Anticipate meeting needs, including preparation time, materials, context, and attire
  • Perform pre-meeting checks to confirm attendance, agendas, and logistics (room setup, food, beverages, A/V, etc.)

Relationship Management

  • Support executive relationship management by tracking key contacts, follow-ups, and touchpoints
  • Assist with thoughtful outreach, scheduling, and follow-through for external partners, investors, and stakeholders
  • Serve as a professional point of contact for high-priority external communications
  • Build strong, trust-based relationships across the organization

Special Projects & Initiative Ownership

  • Lead or co-lead cross-functional projects—scoping work, building timelines, coordinating stakeholders, and delivering outcomes
  • Step in to support or manage programs that require short-term leadership or coordination
  • Handle sensitive information with discretion and produce consistently high-quality work

Your experience

  • 3+ years of experience as an Executive Assistant or in a similar administrative support role
  • Experience supporting senior leaders in a fast-paced or high-growth environment
  • Strong organizational and time-management skills with excellent attention to detail
  • Clear, professional written and verbal communication skills
  • High level of discretion and confidentiality
  • Ability to pivot quickly, manage multiple priorities, and operate independently
  • Proficiency with modern tools (Google Workspace, Slack, Asana, Notion, Zoom etc.)

Bonus

  • If you describe yourself as tech-savvy and love incorporating technology into day-to-day work
  • Experience supporting multiple executives simultaneously
  • Background in project management, operations, or strategic communications

Benefits 

  • Multiple health/dental coverage options (100% coverage for employee, 50% for family)
  • Vision insurance
  • Incentive stock options
  • 401(k) match of 4%
  • PTO – 4 weeks (increases at year two!)
  • 12 company holidays + 2 floating holidays
  • Parental leave – birthing parent (16 weeks paid) non-birthing (4 weeks paid)
  • FSA & HSA options
  • Short and long term disability (short term 100% paid)
  • Community service funds
  • Professional development funds
  • Wellbeing fund – $150 quarterly
  • Business expense stipend – $125 quarterly
  • Mac laptop + new hire equipment stipend
  • Fully stocked kitchen with tons of drinks & snacks (BHM only)
  • Remote working friendly since 2012 #LI-Remote

APPLY HERE: Executive Assistant

 
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Live Chat Specialist (Part time)

Job Details

One Firefly is an award-winning, remote-first marketing agency serving the residential and commercial custom integration and security industries. Since 2007, we have helped technology professionals elevate their brands, attract qualified leads, and grow their businesses through a full suite of marketing services. We operate with a people-first culture, clear communication rhythms, and the EOS/Traction system, which helps our team stay focused, accountable, and aligned.

*One Firefly is a US based company. Candidates must be comfortable speaking and writing in fluent English*

Why Join Us

This role helps our clients make a strong first impression with every website visitor.

  • Own It: You’ll take responsibility for timely, accurate, and professional chat responses.
  • Embrace Innovation: You’ll use live chat tools and client knowledge to create better customer experiences.
  • Grow Together: You’ll share feedback from real visitor interactions to help improve our processes.
  • Bring Good Vibes: You’ll bring patience, warmth, and steady energy to every conversation.
  • Speak Up: You’ll communicate clearly when you see an issue, need support, or spot a better way to work.

This is a great opportunity for someone who enjoys customer service, written communication, and helping people get answers in real time.

What You’ll Do
  • Respond to live chat inquiries on client websites in a timely, professional, and positive manner.
  • Support website visitors by answering questions, gathering information, and helping connect them with the right next step.
  • Manage multiple incoming chat conversations while staying calm, accurate, and organized.
  • Interact with clients as needed to support follow-up and issue resolution.
  • Complete administrative tasks such as new client setup, reporting, and client follow-up.
  • Identify recurring questions, process gaps, or service opportunities based on daily chat activity.
What Success Looks Like
  • Website visitors receive helpful, accurate, and friendly support during every chat.
  • Chat responses are clear, grammatically correct, and aligned with client expectations.
  • You manage multiple conversations without losing detail or professionalism.
  • Client setup, reporting, and follow-up tasks are completed on time.
  • You consistently follow through on commitments and communicate when priorities shift.
  • You contribute practical ideas that improve the live chat experience for visitors, clients, and the team.
What You’ll Bring
  • Strong written communication skills, including excellent grammar, punctuation, and attention to detail.
  • Ability to type at least 60 words per minute, with a typing test provided.
  • Customer service experience and a calm, helpful approach to problem solving.
  • Ability to multitask, prioritize, and manage deadlines in a remote work environment.
  • Integrity, follow-through, and a team-first mindset.
  • Preferred: Experience using live chat software.
  • Preferred: Experience in technology, consumer electronics, home automation, marketing, business administration, or communications.
Benefits

This is a remote, part-time role with a set evening schedule and includes PTO. At One Firefly, you’ll also be part of a supportive culture with collaborative teammates who are committed to helping one another succeed.

APPLY HERE: Live Chat Specialist (Part time)

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Call Center Investigation Specialist

Job Details

Pay $18.50

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple – we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external – driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

ROLE OVERVIEW:

This position will take a high volume of inbound calls to process a paperless health insurance subrogation caseload by investigating potential cases and pursuing med-pay, no-fault, liability, and workers’ compensation recoveries.  This position’s work environment is team-orientated. The incumbent will coordinate efforts with other members of the subrogation team to maximize recoveries.
 
JOB ROLES AND RESPONSIBILITIES:

1. Follow client specific procedures and guidelines. Understand basic health plan contractual provisions and apply to the reimbursement efforts. Ensure compliance of state and federal laws.
2. Adapt to process changes and help improve and implement new processes.
3. Identify and develop subrogation opportunities.
4. Research and request case information to develop cases. Access and pull benefits from clients’ remote health claim systems.
5. Place parties of interest on notice.
6. Respond timely to all electronic, written and verbal communications. Log information derived from written and verbal communication; where required maintain detailed and accurate records. Maintain a calendar diary to monitor case activity.
7. Pursue worker’s compensation, first and third party, med-pay coverage and no-fault recoveries.
8. Engage advice and/or help of Management to proactively resolve cases. Provide feedback to Management and unit on trends or developments.
9. Maintain department productivity and quality standards.
10. Collaborate, coordinate, and communicate across disciplines and departments.
11. Ensure compliance with HIPAA regulations and requirements.
12. Demonstrate Company’s Core Competencies and values held within.
13. Please note due to the exposure of PHI sensitive data — this role is considered to be a High Risk Role.
14. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

COMPENSATION

The salary range for this position is $18.50 hourly.  Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity.  This position is also eligible for health insurance, 401k and bonus opportunity.

JOB SCOPE:
The incumbent works under general supervision while keeping the needs of external and internal customers as a priority when making decisions and taking action. The incumbent communicates across a base of clients, members, and their employers. The successful individual in this role must be open to feedback, teamwork, and show a keen interest in contributing ideas to improve existing departmental processes. Decision making in the role is limited and must fall within established guidelines and may often end up being escalated to higher levels.
 
Requirements
 
JOB REQUIREMENTS (Education, Experience, and Training):
* Minimum high school diploma and one (1) year experience in an analytic or claims environment. Bachelors’ degree in a relevant field is strongly preferred.
* Required licensures, professional certifications, and/or Board certifications as applicable.
* Developed customer service skills.
* Strong organizational and time management skills.
* Ability to work independently and as part of a team.
* Working knowledge of Microsoft Word, Excel, internet research skills.
* Specifications should support the essential functions identified in the job, assuring compliance with the Americans with Disabilities Act (ADA) and other such employment-related acts (i.e., ability to stand for long periods of time, ability to interact with customers or visitors, ability to lift up to 50 pounds, ability to travel).
* Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs.  Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

  • Medical, dental and vision coverage with low deductible & copay
  • Life insurance
  • Short and long-term disability
  • Paid Parental Leave
  • 401(k) + match
  • Employee Stock Purchase Plan
  • Generous Paid Time Off – accrued based on years of service
    • WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
  • 10 paid company holidays
  • Tuition reimbursement
  • Flexible Spending Account
  • Employee Assistance Program
  • Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

APPLY HERE: Call Center Investigation Specialist

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Underwriter

Job Details

Position Summary:

Analyzes new and existing personal lines business to evaluate degree of risk and potential exposure; accepts, rejects, or modifies coverage; underwrites policies and establishes appropriate premiums according to underwriting authority and guidelines as provided under Company Policies and in compliance with current legislation. 

Geo-Salary Information

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$44,466.00 to $77,881.00 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$40,424.00 to $70,801.00 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$36,381.00 to $63,721.00 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA: Typical hiring range is $55,056.15   to $67,290.85 

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Essential Job Functions:

• Obtains and utilizes pertinent information such as inspection reports, motor vehicle reports, photographs, comprehensive loss reports, registration information, and other third party data to evaluate a personal lines risk and determine acceptability.  Reviews endorsements, renewals and other information for existing accounts and re-evaluates the policy in order to determine changes in risk, premium or acceptability per Company guidelines.  Ensures accurate and timely processing of updates.

• Influences sales by providing exceptional service and building strong relationships with agents.  Helps manage the sales process through assisting agents in placing new business and retaining existing customers.

• Keeps abreast of underwriting developments, products and changes within the Company as well as the industry.  Identify opportunities where the Company can position itself more competitively in the marketplace and make significant improvements in pricing and underwriting.

• Participates as a project team member where duties may include: contributing to overall project objectives, completing individual deliverables and providing expertise.

• Other duties as assigned by Leader.

• Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.

Qualifications

Education:

• Bachelor’s Degree required.

Experience:

• 6 months related experience and formal underwriting training

• Or equivalent combination of education and/or experience 

Knowledge and Skills:

• Effective and diplomatic verbal and written communication skills to correspond with agents, insureds, marketing and claims personnel concerning policies, coverage, etc.  

• Work is of moderate technical complexity, calling for general knowledge of underwriting standards, philosophy and practices.  

• Ability to analyze complex data to assist in decision making.

• Requires independent judgment to make decisions beyond the scope of established guidelines and parameters of underwriting, having a moderate to significant impact on the Company in terms of costs, revenue, and customer and agent relations.  

• Requires critical attention to detail and strong organizational skill.

• Effective listening skills.

#LI-MD1

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Perks and Benefits

We offer many great benefits, including:

  • Competitive compensation
  • Flexibility to work from anywhere in the United States for most positions
  • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
  • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
  • Medical, dental, vision, life, and pet insurance
  • 401 (k) retirement savings plan with company match
  • Engaging work environment
  • Promotional opportunities
  • Education assistance
  • Professional and personal development opportunities
  • Company recognition program
  • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range

USD $44,466.00 – USD $77,881.00 /Yr.

APPLY HERE: Underwriter

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