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Call Center Representative

Job Details

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Employment Type: Temporary 6-month engagement

Pay Range: $16.00-18.00 per hour*

Work Schedule: Must be able to work West Coast Operating Hours 

Work Location: Remote

Why You’ll Love This Role:

Join our team as a Customer Service Representative supporting an important healthcare refund initiative. In this temporary, six-month assignment (with potential for extension), you’ll play a key role in helping patients understand their accounts, refund status, and next steps, all while delivering a positive, supportive customer experience.

This is an inbound call center role with no outbound calling, no sales, and no payment collection responsibilities, allowing you to focus entirely on assisting patients and providing clear, accurate information. You’ll work within structured workflows and scripts, gaining valuable experience in healthcare customer service and exposure to revenue cycle operations.

This opportunity is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is looking to build or expand their experience in healthcare or call center operations through a defined, project-based assignment.

What You’ll Do:

  • Provide support through inbound call handling.
  • Verify caller and patient identity in accordance with client-approved authentication procedures prior to discussing any account or refund-related information.
  • Assist callers in understanding the purpose of the refund initiative, the status of their refund and next steps based on client-approved workflows
  • Respond to patient inquiries using approved scripts, workflows, and escalation protocols.
  • Accurately document all call interactions in client-designated systems, following training and documentation standards.

What We’re Looking For:

  • High school diploma or equivalent
  • Minimum of 1 year of customer service experience, preferably in a call center, healthcare, or revenue cycle environment
  • Ability to handle inbound calls professionally and efficiently in a high-volume call center environment
  • Strong verbal communication skills with the ability to clearly explain billing and refund-related information to patients
  • Ability to follow structured scripts, workflows, and escalation protocols with a high degree of accuracy
  • Proven attention to detail and ability to accurately document interactions in designated systems
  • Ability to maintain confidentiality and adhere to client-approved authentication and data privacy requirements
  • Basic computer proficiency, including experience navigating multiple systems simultaneously

What We Offer:

  • Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
  • Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
  • Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
  • Learning & career development: premium LinkedIn Learning access and our SOAR development program
  • Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
  • Employee discounts: Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts
  • A collaborative, mission-driven culture built on teamwork, empathy, and growth

APPLY HERE: Call Center Representative

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Membership Services Coordinator

The American Physical Society is a nonprofit membership organization working to advance physics by fostering a vibrant, inclusive, and global community dedicated to science and society. APS represents more than 50,000 members, including physicists in academia, national laboratories, and industry in the United States and around the world.
 

Position Summary:
 

The member services coordinator is a vital front-line representative for the organization. This role is responsible for providing exceptional customer service and support to members and other constituents through various channels, including phone, email, and effective data management. This role is crucial in shaping the member experience and ensuring high levels of member satisfaction and retention. 

The membership services coordinator is an integral part of the Recruitment and Retention team, directly supporting the APS mission and strategic priorities through enhancing the member experience. Key responsibilities include managing member inquiries and requests across all service areas and building positive relationships by understanding member needs and offering appropriate solutions. This role is also responsible for maintaining accurate member data within the AMS/CRM systems to ensure efficient service delivery.

We are seeking an approachable, service-driven individual to fill this dynamic role.  

APS is a remote-first work environment, meaning employees primarily work from home. In-person meetings are held when there is a clear business need or benefit, and employees may be required to attend such meetings. 

Responsibilities:

Customer Service and Communication:

  • Utilize service desk software to manage member communication through phone and email.
  • Manage member accounts by updating records, processing payments, and addressing inquiries, all while delivering excellent customer support.
  • Troubleshoot member log-in and access issues.
  • Assist members with online journal access and missing issue fulfillment
  • Update member addresses, including investigating undeliverable mail. 
  • Utilize member feedback to enhance service quality, answer questions, and resolve problems.

Data Management and Accuracy:

  • Maintain data accuracy in the association management system by correcting member records.
  • Manage electronic filing of renewal invoices and accounting batch deposits.

Membership Administration:

  • Independently research and resolve complex membership problems.
  • Assemble, validate and process renewal invoice payments, ensuring follow-up procedures are completed.
  • Process specialty member applications. 
  • Assist with coordinating and generating reports. 
  • Maintain and update standard operating procedures.

Administrative Support:

  • Perform additional administrative tasks as needed.
  • Collaborate with other APS departments to ensure seamless service delivery and adherence to service standards.

Education: 

  • Minimum High School diploma or equivalent required.

Experience, Knowledge, Skills, and Abilities: 

  • Minimum 2 years of customer service experience.
  • Experience with databases and/or Association Management Systems (AMS), preferably NimbleAMS or Salesforce.
  • Strong analytical and numerical skills.
  • Knowledge of office practices, strong administrative, and customer service skills.
  • Excellent attention to detail, problem-solving, and critical thinking abilities.
  • Proficiency in Microsoft Office Suite (Excel, Word), Google Workspace (Sheets, Docs), and other online shared document products.
  • Strong organization, documentation, and prioritization skills.
  • Works effectively both independently and as part of interdepartmental teams, with an ability to adapt to changing schedules.
  • Courteous manner and excellent written communication skills.
  • Ability to independently compose well-written correspondence.
  • Proven capacity to meet deadlines while effectively prioritizing and managing a high volume of diverse tasks, especially in a remote work environment.
  • Excellent interpersonal skills and ability to maintain professional relationships.
     

Travel:  The position requires up to 10% of travel for in-person meetings with staff as well as periodic travel to attend meetings and events as part of its core responsibilities, as well as additional travel as assigned.

Salary:

The salary range for this position takes into account various factors influencing compensation decisions, such as skill sets, experience, training, and other business and organizational requirements. The salary listed within the specified ranges considers relevant experience. Our compensation philosophy at APS aims to maintain salaries at the midpoint of the market. As a result, we typically hire within the target starting range. Exceptional, rare cases may merit reviews above target starting range for specialized or niche skills aligned with strategic operational goals.

Hiring Range:  $50,458  – $68,750
Target Starting Range: $50,458 – $56,135

APPLY HERE: Membership Services Coordinator

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Care Specialist

Job Details

Mixlab, the fast-growing veterinary compounding pharmacy, is hiring a Care Specialist to remotely support our customer service operations. We are looking for a customer-focused individual who is passionate about providing personalized care for pets and pet owners with a positive, can-do attitude, and an ability to #MakeItHappen for our furry (and scaly!) friends no matter what. Taking care of customers and veterinarians is our #1 priority.  You will be an integral part in helping us to ensure our pharmacy operations run smoothly, and to make Mixlab a 100% dependable resource for our customers and veterinarians alike.

RESPONSIBILITIES:

  • Delight our customers and build their loyalty through excellent customer service and a friendly, positive attitude:
  • Quickly and efficiently handle communication with customers by answering phone calls, text messages, and emails regarding billing, delivery, and general questions to ensure that all of customer needs are met and problems are resolved
  • Call customers when additional information is needed regarding their medication or when there is a refill coming up on their pets medication
  • Inform customers of Mixlab’s values, policies and procedures as a client, and occasionally “sell” Mixlab to new customers over the phone who are considering switching
  • Professionally communicate with veterinarians and Mixlab pharmacists to get our customers their prescriptions in a timely manner:
  • Answer phone calls, emails, and text messages from veterinarians and vet practice staff to answer their questions, take information for new prescriptions or update them on the status of orders
  • Call vet practices when additional information is needed, authorization is needed on a new medication, or to relay client questions or concerns
  • Follow Mixlab company workflow and processes to ensure smooth daily operations:
  • Work closely with the logistics team to schedule deliveries via Mixlab couriers and UPS shipping
  • Communicate with Mixlab pharmacists, pharmacy technicians, compounding technicians, and couriers to ensure that we always are able to deliver on our promises to clients
  • Use multiple online systems and platforms to find information, troubleshoot and solve problems, create and process orders, track deliveries, etc.
  • Create prescriptions and online orders responsibly and correctly with extreme attention to detail
  • Process payment information and schedule deliveries based on Mixlab’s delivery schedule and customer preference
  • Write creative, fun, and appropriate messages to pets and select appropriate toys to include in their order
  • Work together with your team members to ensure all orders are placed and all needs are met on a daily basis.

ABOUT YOU:

  • You have a Bachelor’s Degree or High School Diploma (or equivalent) with relevant experience
  • You have 2-3 years of experience in customer-centric role, such as a Customer Service Representative
  • You have experience working in veterinary care or the medical field, or a strong interest in working in the field.
  • You have the ability to learn basic medication and administration information and be able to help resolve customer issues but knowing when a question needs to be escalated to a pharmacist for assistance
  • You have the ability to learn and understand basic medication formulations, compound vs. noncompound, controlled substances & hazardous products, and New York State Food & Drug Administration laws.
  • You solve problems and make decisions under pressure while remaining calm, supportive, and understanding to clients.
  • You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
  • You have the ability to empathize during difficult conversations and prioritize pet parents needs
  • You have excellent communication skills – both written & verbal
  • You have the ability to learn and adapt to changing software and platforms
  • You have flexibility to work nights, weekends, and holidays
  • MUST LOVE PETS and their people!

What we offer

  • 100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date
  • Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure
  • Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
  • Company Stock Options
  • Pre-tax commuter benefits, dependent care, HSA and FSA
  • Employer-paid short and long-term disability leave, parental leave, and life insurance
  • 401k with $300/year match
  • Referral bonus payouts of up to $1,000 for a successful referral
  • Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo
  • Discounts on many items through Perkspot
  • And more!
This is a full-time, hourly role, and the pay depends on individual qualifications, experience, and skillset.

APPLY HERE: Care Specialist

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Investigator Support Coordinator I

Job Details

 

Labcorp is seeking an Investigator Support Coordinator I to join our team!

Work Schedule: Monday-Friday. 10am-7pm EST

Essential Job Duties:

Investigator Support Coordinator I is responsible for supporting investigator sites through effective communication, managing phone interactions, resolving accession holds in coordination with internal teams, and delivering results via phone or fax.

  • Patient Safety
    • Prioritize patient safety in all daily operations
    • Promptly escalate any patient safety concerns for resolution
  • Site Communication & Workflow Support
    • Notify investigator sites, sponsors, and affiliates of lab results, sponsor-designated flags, and test cancellations per the Statement of Work (SOW)
    • Respond to project-related inquiries from sites and sponsors via phone and email
    • Serve as a liaison between internal teams and external clients
    • Support the implementation of global processes and procedures
    • Communicate site needs during policy or procedural changes
  • Query Resolution
    • Monitor and resolve accession holds, escalating delays to the Supervisor and Project Manager
    • Update databases with relevant information and communicate additional testing needs
    • Investigate and respond to project-related inquiries
  • Compliance & Documentation
    • Document service failures, resolve issues, and escalate unresolved cases to management
    • Adhere to management communications, meetings, and Standard Operating Procedures (SOPs)
    • Track and report workflow metrics as required
  • Training & Development
    • Maintain training folders and update documentation
    • Complete onboarding and all mandatory corporate and departmental training
    • Attend required meetings and participate in ongoing training related to process and system updates

Minimum Qualifications:

  • High school diploma
  • One year customer service experience

Preferred Qualifications:

  • Associate’s degree and/or Medical Assistant
  • Two years customer service experience
  • Two years call center / telephone customer support experience
  • Two years healthcare, medical or laboratory experience

Additional Job Standards:

  • Committed to delivering exceptional customer service
  • Demonstrates adaptability in dynamic work environments
  • Knowledgeable in medical terminology
  • Skilled in investigative and analytical thinking
  • Proficient in computer operations and experienced with Windows-based applications
  • Highly self-driven with a proactive work ethic
  • Excellent verbal communication skills
  • Strong attention to detail and effective organizational abilities
  • Strong ability to collaborate effectively within a global team environment

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

Application Window: 6/9/26-6/12/26

Pay Range: $18.50-$29.14

APPLY HERE: Investigator Support Coordinator I

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Remote Representment Operations-Transaction Processing Associate-III

Job Details

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Representment Operations-Transaction Processing Associate

As a Transaction Processing Associate in the Representment Operations department, your main role revolves around researching, analyzing, and maintaining consumer information across multiple systems. Your key task involves reviewing representments submitted by merchants in response to chargebacks filed by customers. Your objective is to meticulously assess whether fraud or an error indeed occurred in the disputed transaction. Based on your analysis, you will make a final decision that resolves the dispute, ensuring all necessary steps are taken to conclude the matter effectively. This role demands keen attention to detail, proficiency in using various systems for information retrieval, and the ability to make well-founded decisions that uphold the integrity of the dispute resolution process.

What you get:   

  • Full Time Employment  
  • Competitive Pay: Pay is $18.50/hr. which may be below your state’s minimum wage. Please take this into consideration when applying
  • Career Growth Opportunities  
  • Full Benefit Options  
  • We are not currently hiring in the following states/locations: AK, CA, CT, HI, IL, MA, MD, MT, NE, NJ, NY, OR, WA, Washington, D.C., and Minneapolis, MN.
  • Vacation, Sick Time, and Holiday Pay
  • Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
  • 401K
  • Great Work Environment 
  • Training hours: Monday -Friday from (8:00am-5:00pm) CST 
  • Work an 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm CST (Monday -Friday)

What you will be doing:  

  • Process all transactions and perform all tasks accurately within the procedural guidelines and without errors. 
  • Meet or exceed the Daily Productivity standards for each task performed. 
  • Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors. 
  • Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer’s needs. 
  • Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work. 
  • Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
  • Explain complicated topics in a clear and concise manner.
  • Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
  • Log cases in database detailing actions taken on accounts and conversations with customers.
  • Ensure timely completion of tasks, to meet contract guidelines. 
  • Performs other duties as assigned. 
  • Complies with all policies and standards. 

People who succeed in this role have:   

  • The ability to convey complex information in clear and concise terms to ensure customer understanding.  
  • Strong work ethic.  
  • Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ financial lives.
  • Effective and accurate written and verbal communication skills.  
  • Effective problem-solving skills.  
  • Organizational and Investigative skills 
  • Can navigate multiple applications and research solutions with ease  
  • Data entry experience. 
  • Ability to achieve results through knowledge, commitment, and attention to detail and to meet established deadlines.  
  • Ability to work at a sustained pace to meet production rates while producing high quality work. 
  • Must be detail oriented. 
  • Can navigate multiple applications/screens and research solutions with 
  • This would include navigating multiple computer systems and platforms.
  • Has 1+ years of customer/client service experience, including experience handling difficult client situations
  • Has 1+years of knowledge of disputes and chargebacks

Requirements: 

  • Must be at least 18 years of age  
  • Have a High School Diploma or an equivalent level of education  
  • 1+ years of customer/client service experience
  • 1+ years of experience in the banking/financial industry including chargebacks and dispute knowledge
  • Working knowledge of computers and Windows applications.
  • All internals must have 6 months experience in your current role.
  • Be able to successfully pass a background check, credit check, security clearance, and fingerprinting

Remote Requirement 

  • Compliance with camera requirements for meetings and training.
  • Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
  • Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
  • Equipment: The company will provide all necessary computer equipment
  • Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download

APPLY HERE: Remote Representment Operations-Transaction Processing Associate-III

 
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Temporary Technology Administrative Specialist

Job Details

Bluestone delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. 

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune’s Top Workplace list for the 13th year in a row! Bluestone also achieved Top Workplace USA 2021-2025! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

 

Position Overview:

Are you a patient, clear communicator who loves helping people? We are seeking a Temporary Technology Administrative Specialist to join our team for a 12-week assignment.

In this role, you will be the friendly voice on the other end of the line for our Bridge/Patient Portal Help Desk. This is a customer service-first position—you do not need a background in IT to excel here! If you are comfortable using a computer, possess great empathy, and enjoy solving problems for others, we will teach you the rest.

Type of Position: Temporary

Start Date: July 6th, 2026

Duration: 12 Weeks (Mid-September/Beginning October end date)

Pay: $20 – $22 per hour.

Benefits: None for this temporary role

Hours: 32 hours per week (Monday thru Friday

Schedule:

  • Monday – Thursday: 9:00 AM – 4:00 PM
  • Friday: 9:00 AM – 3:00 PM

Work Location & Flexibility (Hybrid to Remote): Training Phase – Initial onboarding and training will take place on-site. The ideal candidate must live within a comfortable, commutable distance to downtown Stillwater, MN. Post-Training – Once you are fully trained and comfortable with the systems (typically within the first week or two), this position transitions to 100% remote work for the remainder of the 12-week contract.

Responsibilities:

Patient Portal Help Desk (Primary Focus):

  • Answer incoming calls from patients, family members, and community partners regarding our digital patient portal.
  • Provide warm, patient, and clear guidance to assist users with system access and general platform navigation.
  • Walk users through routine account troubleshooting, such as password resets and user validation/identity verification.
  • De-escalate technology-related frustration with empathy and excellent customer service.

Administrative Support:

  • Handle basic administrative IT support tasks between phone calls.
  • Note: These tasks are strictly administrative and do not require extensive technical IT knowledge or coding/hardware experience.

Qualifications:

Education/Certification/Experience

  • High School Diploma required, this temporary position could be a good fit for a current college student or recent graduate
  • Minimum of 2-5 years of administrative experience

Knowledge/Skills/Abilities

  • Customer Service Skills: Prior experience in retail, call centers, hospitality, or front-desk administration is highly valued.
  • Excellent Communication Skills: Ability to explain digital steps to individuals who may not be comfortable with technology.
  • Tech-Comfortable: While you don’t need to be an IT expert, you should be comfortable navigating standard web browsers, software applications, and typing while speaking on the phone.
  • Reliable and Punctual: Ability to commit to the full 12-week schedule and the specific daily hours required.
  • Empathy & Patience: A genuine desire to help patients and families navigate their healthcare tools.
  • Demonstrated compatibility with Bluestone’s purpose, core focus, and core values
  • Demonstrated ability to read, write, speak, and understand the English language

Pay Transparency

$20 – $22 USD

APPLY HERE: Temporary Technology Administrative Specialist

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