An ideal candidate is an energetic and experienced individual who displays strong communication skills, and thrives in a fast-paced, team-oriented environment. Must be able to provide high-quality documentation for our software products, which includes overviews, quick reference sections and step-by-step instructions. The primary focus involves web-based and print documentation for client-facing purposes but may also involve the creation of internal documents.

The ideal candidate effectively works on multiple projects at the same time and meets overlapping deadlines as they arise. Communicates information clearly, concisely and professionally. Additionally, organization is a must.

Excellent written communication skills are necessary including a firm grasp of grammar. Must be proficient in Microsoft Word, have some knowledge of HTML and be able to work with creating and editing screenshots in a program such as Adobe Photoshop. Additionally, proficiency or working knowledge of Adobe InDesign, RoboHelp, and Illustrator are a plus. Must be comfortable working in a structured, creative environment, be a team player, meet tight deadlines and have a minimum of two years working experience as a technical writer.

Key Responsibilities

The Technical Writer will take on immediate responsibilities that include, but are not limited to the following:

• Produces outstanding documentation building on existing style and formatting guidelines for both web and print.

• Ensures consistency in documentation and communications.

• Collaborates with the software development team and others to ensure features are documented properly.

• Learns and uses the software products to effectively communicate instructions and concepts.

• Take, edit and organize screenshots.

• Be able to work on multiple projects at once – each having their own deadlines.

Minimum Qualifications and Experience

• Bachelor’s Degree in Graphic Design, Multimedia Design or related field desired.

• Minimum two years technical writing experience or producing similar documentation.

• Strong written and verbal communication skills.

• Proficient with Microsoft Office applications (Word, Excel, PowerPoint) with a firm understanding of styles in Word.

• Knowledge of Adobe RoboHelp is a plus.

• Working knowledge of HTML.

• Familiarity with Adobe Photoshop is required to edit screenshots.

• Strong organization, time-management and decision-making skills.

• Ability to handle multiple projects in a fast-paced work environment with exceptional attention to detail.

• Creative mind with the ability to break down potentially complex operations into easy-to-read instructions.

• Able to work independently and with a team.

Compensation 

The salary range for this position is:  $64,000 – $86,000 

Final compensation for this position will be determined based upon the applicant’s relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law. 

Applicants may be required to submit to a drug screen as a condition to employment after a job offer is made as allowed by state law. Applicants will be notified of this requirement when their application is submitted. 

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization. 

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including –  

• Healthcare Coverage for you and your family covering Medical, Dental & Vision

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet Insurance

• Retirement Planning

• ID Theft Insurance

• Life and Disability Insurance

• Commuter Benefits

• Accident & Hospital, Critical Illness Insurance

• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship. 

APPLY HERE: Technical Writer I (Remote)

The Servicing Treasury Processor I – Incoming Claim Funds, is responsible for accurately and timely processing claim funds to the servicing system daily. This position will work collaboratively with business units to ensure company guidelines and processes are met.

Essential Job Duties and Responsibilities include:

• Low Level data entry of all claim payments accurately, either manually or electronically to the servicing system.

• Run internal and external reports.

• Responsible for pulling reports from multiple government agencies and updating daily internal reports in Excel.

• Responsible for downloading AOPs from multiple government agencies

• Prepare CIT Pkgs for Serv Treasury

• Request wires to move funds to differing internal and external bank accounts

• Works pending and exception items.

• Maintain regular and punctual attendance. Comply with all company policies and procedures.

• Performs other related duties as assigned.

Education and/or Experience

• High School Graduate/GED

• 1 Year Experience preferred

Licensure, Certification, Requirements

None Required

Specialized Skills & Knowledge Requirements:

• Excellent organization skills

• Attention to detail

• Excellent communication skills

• Analytical and Problem-Solving skills

• Ability to manage time well and prioritize tasks

• Microsoft Office experience and Excel and Outlook knowledge

• Maintain confidentiality of sensitive information

People Management Level:

This position is an individual contributor with no direct reports but may provide guidance, leadership or training to others.

APPLY HERE: Processor, Treasury Servicing I – Incoming Claim Funds