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Resolution Specialist – REMOTE – US

Job Details

Join Our Team and Help Create Unforgettable Guest Experiences

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. 

Position Overview

We are seeking dedicated and enthusiastic Resolution Specialists to join our Contact Center Sales and Support teams. As a Resolution Specialist you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply.

Key Responsibilities

  • Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance.

  • Serve as the primary point of contact for resolving problems and addressing concerns related to reservations.

  • Assist management and colleagues with problem resolution and policy clarification.

  • Excel in problem analysis and demonstrate a strong ability to work effectively in ambiguous situations and think creatively beyond conventional boundaries to balance guest satisfaction and company objectives. 

  • Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service.

  • Resolve questions and issues received via email with a focus on service excellence.

  • Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors and staff.

  • Serve as a resource for special projects.

  • Act as a backup for Reservation Sales Agents during times of high volume or absences to maintain service levels.

Knowledge, Skills & Abilities

  • Excellent communication and interpersonal skills.

  • Strong negotiation abilities and a customer-centric approach.

  • Must demonstrate strong proficiency in Microsoft O365 applications as well as a strong overall computer literacy. 

  • Ability to multitask and prioritize effectively in a fast-paced environment.

  • Demonstrated ability to maintain confidentiality and exercise sound judgment.

  • Capacity to work independently under pressure and adapt to changing circumstances.

  • Passion, enthusiasm, and dedication to creating memorable guest experiences.

  • Accountability, honesty, fairness, and consistency in all interactions.

  • Open-mindedness and a collaborative spirit, promoting teamwork and mutual success.

  • Travel industry experience recommended but not required.

Working Conditions

  • Flexible scheduling is essential

  • Some overtime or extended shifts may occur during peak seasons or special projects.

  • January and February are our busy time and personal time off will be limited or not available. We are open most holidays and overtime may be mandatory as needed. 

  • Position operates in a fast-paced call center environment with frequent guest and staff interaction.

Compensation

The hourly rate of pay will be $18.00. This position is considered non-exempt in accordance with the Department of labor and Fair Labor Standards Act. Paydays are every other week with 26 pay periods per annum. An annual schedule of pay periods is provided on the company intranet for reference. New employees with less than three (3) full months of service in the fiscal year for which performance is being measured are not eligible for a merit increase, and the first merit adjustment is deferred to the following year.

Start Date

Please note that this position will begin on September 8th, 2026.

Training and Work Assignment Schedule

  1. Polar/Product Training
    • Duration: 5 weeks
    • Shift: 8:00 AM – 4:30 PM (PST) Monday through Friday
    • Description: Initial training to familiarize yourself with Polar and related products.
  2. Reservations Inbound Calls Assignment
    • Duration: Approximately 3–4 weeks
    • Shift: 8:00 AM – 4:30 PM (PST) Monday through Friday
    • Description: After completing initial training, you will be assigned to handle full-time inbound Reservations calls.
  3. Reservations Resolution Specialist Training Program
    • Duration: 2 weeks
    • Shift: 8:00 AM – 4:30 PM (PST) Monday through Friday
    • Description: Specialized training to prepare for the Resolution Specialist role.
  4. Fulltime Reservations Resolution Specialist Calls (Post-Training)
    • Regular Shift: 10:30 AM – 7:00 PM PST Monday through Friday
    • As you will be on the closing shift, you may be required to stay past the end of your day until calls are clear and you are released. 
    • Additionally, once fully trained as a Resolution Specialist, you will also be required to sign up for up to 7 weekend shifts per quarter.  This may vary based on company needs. Your 8-hour weekend shifts will be scheduled during business hours of 6:00am-5:00pm PST based on business needs.

WE ARE COMMITTED TO YOUR SUCCESS!

If you are selected, Holland America Line will provide you with work equipment.  In order for your residential internet to support our business model, your residential internet must meet the following requirements:

  • Must have high-speed, non-satellite, non-dial-up internet, no cellular/mobile internet providers. 

  • Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS Up

  • Must not have a data cap

  • Must have computer hard-wired to the modem, Wi-Fi is not compatible with our phone system.

Benefits

  • Cruise and Travel Privileges for you and your family and friends 

  • Health Benefits 

  • 401(k)  

  • Employee Stock Purchase Plan  

  • Training & Professional Development 

APPLY HERE: Resolution Specialist – REMOTE – US

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Remote Patient Access Surgical Scheduler I

Job Details

The Patient Access Surgical Scheduler is responsible for successful scheduling and both internal and external customer experience for all supported Forefront Dermatology clinics. This position will actively manage schedules to ensure maximum productivity and accuracy. Patient Access Surgical Scheduler I will be responsible for turnaround times for tasks related to patient access patient and clinician needs. 

This position may be assigned ownership of special projects which may include but not limited to team assignments, front line staff communication/support and other related duties as assigned. 

Work Schedule:

Monday – Friday 10:00AM – 6:30PM Central Time

Training Schedule: (first 6 weeks)

Monday – Friday 8:00AM – 4:30PM Central Time

Start Date: 

July 20th

Here are just a few things we offer:

  • Access to health, dental, and vision insurance
  • Health Savings Account
  • Eligible for competitive PTO and Holiday pay
  • Company paid life insurance and long-term disability (full-time only)
  • Access to voluntary short term disability insurance (full-time only)
  • Access to supplemental life insurance
  • Additional insurance offerings to meet your needs
  • 401K with employer match
  • Employee discount programs
  • And much more!

Responsibilities


Overall Functions: 

  • Schedule and coordinate patient appointments following company protocols, procedures and provider schedule templates when applicable.  
  • Follow Quality procedures including schedule accuracy, documentation and quality assurance program guides. 
  • Meet department KPI metrics (including but not limited to quality, average handle time, unavailable time, abandonment percentages, scheduled appointments and turnaround times)  
  • Collaboration with Patient Access Leadership for professional development and skillsets.  
  • Ensure high levels of customer service are provided by patient access staff to patients and co-workers.  
  • Work on special projects and perform other related duties as needed.  

Surgical Scheduling: 

  • Maintain accurate and professional documentation with patient medical records.
  • Become knowledgeable about Dermatology and diagnosis, wound care, disease, procedures, and prescriptions. 
  • Accurately schedule following clinician preferences for a variety of procedures including but not limited to: MOHS, outside closure, excisions, ED&C, follow-ups, and/or recalls.

Qualifications


Education 

  • High school diploma, GED/HSED, or equivalent.  
  • Successful completion and ongoing professional development annually 
  • Minimum post high-school education in medical support field: Certified Medical Assistant, Licenses Practical Nurse or Registered Nurse  
  • Experience with dermatology and cosmetic definitions/ procedure preferred 
  • Derm tech completion required within 30 days of employment  

Knowledge, Skills and Abilities 

  • 2+ years of recent medical office experience in a similar capacity is preferred. 
  • Must be a Certified Medical Assistant, Licenses Practical Nurse or Registered Nurse
  • Previous customer service experience is required. 
  • Proficient in basic computer functions and ability to learn new software effectively. 
  • Ability to act with sense of urgency 
  • Previous electronic medical record experience is preferred. 
  • Must possess excellent customer service, communication and organizational skills.  
  • Demonstrate problem solving skills 
  • Ability to operate standard office equipment.  
  • Ability to type a minimum of 40 wpm is preferred. 
  • Must possess attention to detail. 
  • Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team. 
  • Ability to respond positively to constructive criticism and direction from supervisors.   
  • Must demonstrate professional appearance and manner at all times.   
  • Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others. 
  • Ability to maintain confidentiality of information. 

Physical Demands 

  • Ability to communicate in an active multi-office environment. 
  • Ability to efficiently operate all job-related office programs.  
  • Ability to communicate via telephone, email, and other electronic solutions. 
  • Ability to sit for large portions of a workday. 

For this position, the base pay range is $19.75 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training.

APPLY HERE: Remote Patient Access Surgical Scheduler I

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Admissions Representative

Job Details

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

As a full-time team member, you will have access to the following benefits:

  • Medical (including prescription), Dental, Vision (UMA subsidized)
  • FSA/HSA (Depending on Medical Plan chosen)
  • Basic Life Insurance (UMA paid)
  • Additional Voluntary Life Insurance (Team Member paid)
  • Employee Assistance Program – EAP (UMA paid)
  • Long Term Disability (UMA paid)
  • Short Term Disability (Team Member paid)
  • Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
  • Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
  • 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
  • Pet Insurance
  • Identity Theft Protection

Purpose of the Position:
Do you have a passion for helping others achieve their goals and overcome challenges? Are you confident speaking with different types of people? Does high-energy describe your personality? Are you a good listener and a patient problem solver? If you answered yes to these questions, then you might be a perfect fit for the Online Admissions Representative position at Ultimate Medical Academy (UMA).

As a member of the admissions team, you’ll be responsible for meeting clearly defined metrics and performance levels in a dynamic work environment. You will be responsible for contacting prospective students who have expressed an interest in furthering their education and you will help them understand how the programs offered at our campus can meet their needs. The Admissions Associate conducts all admissions activities with the highest integrity and business ethics while adhering to state, federal, and UMA policies and procedures.  The Admissions Representative reports to the Director of Admissions.

As an Admissions Representative, you’ll help prospective students decide if enrolling at UMA is the right choice for their education. And you don’t need to have experience working at a school for this role, because we provide comprehensive paid training.

Key Responsibilities:
Functional:

  • Follows admissions criteria for all perspective students in accordance with all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements.
  • Contacts potential students utilizing most appropriate method of contact (e.g., phone, email, etc.) to set up information session.
  • Conducts interviews of prospective students while gauging interest level, area of study, time and availability, etc.
  • Serve as liaison between prospective student and Admissions on their initial visit to the school
  • Contact graduates, previously cancelled students, and students scheduled to start in classes to provide program opportunities and assess class readiness.
  • Use Interaction Client to efficiently respond to student inquiries through inbound and outbound phone calls, emails, and other forms of approved communication.
  • Evaluates prospective students based on his/her needs, desire, interests, qualifications, motivations, commitments, and determinations in a qualitative manner.
  • Completes and maintains all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner.
  • Refers students as appropriate to Student Finance and/or correct department.
  • Schedules appointments for campus tours.
  • Follows all training and guidance as provided by the Director of Admissions. 

Compliance:

  • Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
  • Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Work Experience, Skills & Abilities:
Minimum Requirements:

  • Minimum of a high school diploma or equivalent. (Required)
  • Minimum of 2 years of previous experience in education, customer service, sales, or related field. (Required)
  • Support diverse and inclusive work environment
  • Upholds all compliance standards by performing job duties while acting in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agency standards and requirements.
  • Ability to be customer-centric by ensuring each prospective student has his/her needs met while developing and building collaborative relationships.
  • Ability to uncover the needs, desires, and strengths of prospective students and help them select a program that best matches those requirements
  • Manages work time effectively by ensuring all work is completed in a timely and efficient manner.
  • Presents information in a factual and ethical manner to prospective students and others regarding school’s programs, tuition, fee schedules, refund policy, payment plans and other college policies and procedures which impact students.
  • Strives to be a team player by working effectively in a team environment and within and across Ultimate Medical Academy departments. 

Preferred Requirements:

  • Associates degree or higher.
  • 3 years of direct sales and/or customer service experience.
  • Typing Skills 40 plus WPM. 

Work Environment/Physical Demands:

  • This is a full-time remote position, with only occasional, planned onsite or travel requirements.
  • Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection.
  • May require setup of computer equipment; accommodation consideration available upon request.
  • Flexibility to work evenings and weekends, as needed.

APPLY HERE: Admissions Representative

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Client Experience Specialist

Job Details

OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

Learn more at OnPay.com

We’re on a mission to combine excellent customer service with payroll expertise and superb technology — and we are scaling fast as we’ve just raised $100 million in growth funding led by Carrick Capital Partners.

If you’re a competitive, consultative closer who thrives in a fast-moving environment and loves helping businesses succeed, this is the perfect time to join a high-growth SaaS company that’s redefining what payroll software should be.

The Role

The Client Experience team is responsible for helping our clients identify and resolve issues in a simple and transparent way. We fully understand that our client’s success is what makes us great. By doing business in this way, we deliver an exceptional experience, resulting in saved time and money for our clients.

What You’ll Do

  • Provide Tier 1 customer support

  • Learn and navigate OnPay systems in order to respond to client issues

  • Provide our clients with support regarding the resolution of issues via the online portal, phone, and chat

  • Effectively troubleshoot problems and identify solutions for clients as well as internal teams

  • Respond to client inquiries promptly and professionally

  • Ensure that documentation of client issues and resolution are comprehensive and professional

  • Ask relevant questions to define the root cause of a problem and generate solutions

What You Bring

  • 1-2 years of customer service experience

  • Excellent customer service skills

  • Respond promptly and professionally to customer inquiries

  • Must be coachable and willing to learn

  • Ability to manage multiple tasks simultaneously

  • Desires to make a meaningful impact at a fast-growing, exciting company

  • Superior interpersonal skills with the ability to work with various types of clients

  • Self-starter, sense of urgency

  • Detail-oriented and very organized

  • Great listener while showing attentiveness, flexibility, patience, and empathy

  • Excellent written and verbal communication

  • Previous experience in the Payroll Industry or related

  • College experience (degree strongly preferred)

  • Excellent written and verbal communication

  • Xero and QuickBooks knowledge

Why OnPay?

  • Momentum that matters: We’re backed by over $100MM in new funding and scaling rapidly.

  • Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.

  • Lead engine that delivers: Our marketing and partner network drives thousands of qualified leads monthly — you’ll always have warm opportunities to close.

  • Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area.

  • Competitive compensation: Base salary + bonus + stock options = real upside for high performers.

  • Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.

  • Growth culture: Join a team with deep payroll expertise, modern SaaS momentum, and a genuine commitment to helping employees grow their careers.

  • Client-first ethos: OnPay is built on a culture of transparency and service — from our transparent pricing to our commitment to making small business simpler.

Location & Compensation

  • Remote (U.S.)

  • We are seeking two Client Experience Specialists

  • Compensation includes a pay range of $24 to $25 per hour. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

APPLY HERE: Client Experience Specialist

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