This position is responsible for engaging daily with clients and teammates to build and sustain positive and productive working relationships with all parties. This includes monitoring device readings, contacting clients to determine if they require further intervention or assistance, managing inbound calls, handling all incoming alarm signal activities and taking the appropriate action. In addition will make outbound calls to reach customers, emergency contacts, and Police/Fire/EMS regarding alarm activities, following standard operating procedures.

This role…

• Monitors high volume of medical alert alarms with genuine concern.

• Determines response requirements and relative priorities of situations, and health professional in accordance with established procedures.

• Contacts private individuals by telephone to assess each patient alert by modality.

• Follows workflows represented by alerts to determine next steps in the call process.

• Verifies demographics and other related data and enter patient information into appropriate systems.

• Answers routine inquiries and relay information and messages to and from appropriate health professionals, agencies, departments, and to all other individuals or groups requiring notification.

• Maintains access to, and security of, sensitive materials.

• Explains products or services and answer questions from customers.

• Maintains accurate records of contacts, accounts, and orders.

• Answers client questions and calls using scripted and non-scripted responses

• Assists with enrollment of new clients, support existing clients and collaboration between interdepartmental processes.

• Interacts with clients, Case Managers, and Home Service Representatives in a professional, helpful, and courteous manner.

• Troubleshoots devices and reports malfunctions to ensure units receive necessary maintenance.

• Participate in other projects or duties as assigned.

We are interested in speaking to individuals with the following…

• High School Diploma required.

• Two (2) plus years of related professional or healthcare medical experience.

• LPN/CNA/Medical Assistant certification preferred.

• Call Center experience preferred.

• Or equivalent combination of education and/or experience.

• Strong analytical and problem-solving skills.

• An energetic pace along with a positive attitude.

• Self-motivation and the ability to work independently and with teams.

• Proficient in the use of Microsoft Teams, Word, Excel, and Outlook.

• Excellent oral and written communication skills.

• Proficient in managing multiple tasks as the same time.

Salary: $21.64/hr

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post –Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)