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Job Details
With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years.
Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.
What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient.
What We Offer:
- A collaborative and supportive work environment that values your ideas
- Opportunities for professional development and career advancement
- Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
- The chance to make an impact in the health information field every day
Join us in shaping the future of release of information!
***Key Points: Requestor Support: Ensure HealthMark is providing excellent customer service by being client focused.
Daily Roles and Responsibilities:
• Monitor the company emails, faxes, and chat line as assigned.
• Provide detailed information while assisting requestors with status of requests for medical records.
• Field emails or faxes to the appropriate departments.
• Ensure notes are accurate and detailed. All actions require a note in Med-Release.
• Making sure we provide detailed information to clients, patients and requestors.
• Have an overview of all HealthMark- Group departments’ roles and responsibilities.
• Know the proper use and understanding of statuses.
• Fax and/or email records securely to requestors when requested.
• Assist requestors and patients on how to submit a request online or by fax.
• Assist requestors on how to download medical records through Med-Release.
• Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox
Qualifications:
• Excellent communication skills, strong analytical and problem-solving skills
• Type 35+ WPM
• Excellent communication skills, strong analytical and problem-solving skills
• Ability to multi-task, prioritize duties, and have strong time management skills
• Proficient computer skills with software applications such as Microsoft Office
• Maintain a positive, empathetic, and professional attitude toward customers always
• High school diploma or GED required
• Previous Medical Records Experience – Knowledge of HIPAA preferred but not required
Qualities that the candidate for this position should include:
• Fast learner, Ability to adapt to change/ flexibility a must
• Self-motivated and able to work independently – Quick worker – Someone who strives to do more
• Dependable
• Candidate must maintain a high level of business integrity and diligence
• Passionate about people and be able to show patient empathy is a must
• Team player
• Positive attitude
Job Type: Full-time
Schedule:
• 8-hour shift – Typically 8:00am – 5:00pm
• Monday to Friday
Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.
APPLY HERE: Customer Service Specialist – Outreach
The Care Coordination Representative is responsible for completing tasks related to assigned Care Coordination services (CCS) / Health Information Management (HIM) service. CCS services include e-Filing (electronic filing), order and referral management, insurance verifications, prior authorizations, and completing patient medical forms. The Care Coordination Representative reports directly to the Operations Supervisor. This position may be onsite, hybrid and/or remote allowing you to work from your own home office environment.
Duties & Responsibilities:
• Process assigned tasks with a focus on accuracy, efficiency, and compliance with client protocols
• Evaluate medical documents and file them electronically into patient charts
• Navigate client electronic health records(EHR)software and internal systems with ease
• Ability to handle high volumes of work with high quality and accuracy
• Utilize strong data entry and typing skills with ability to move quickly on a keyboard
• Crosstrain in multiple EHRs to provide additional team coverage when needed
• Follow pre-defined filing processes, and if needed, refer to company internal documentation, or ask your supervisor for assistance in filing the document properly
• Understand and utilize assigned clients’ protocols and Service Level Agreement
• Track your completed work to log time and transaction counts on an hourly basis or as directed by management
• Know the PGLs(Planning Guidelines) or Target Transactions per Hour for the client accounts you are working on
• Complete all work as assigned by management
• Report to management any reasons for a variance to standard, including all issues preventing or delaying planned job completion, and report any actions taken to resolve
• Study and continually reference internal documentation and protocols
• Exercise confidentiality concerning the affairs of the business and follow HIPAA guidelines and procedures; report all HIPAA violations, maintain good HIPAA practices
• Expected to provide exemplary customer service to all, including external customers, vendors, visitors, coworkers, and management, with clear and effective communication, professionalism, and courtesy while representing the company
• Attend any meetings or training as required
• Understand and comply with company/client agreed compliance standards
• Understands that this role requires specific responsibilities for protecting sensitive data
• Perform other duties, as assigned, to ensure effective operation of the department and the Company
Minimum Qualifications:
• High School Diploma or equivalent required
• Experience with health information management concepts, EHRs and/or medical terminology is a plus
• Proficient in managing a high-volume, fast-paced environment with accuracy
• Intermediate computer skills, including Microsoft Office Suite and the ability to adapt to company-specific software
• Capable of efficiently navigating multiple open programs, windows and applications
• Strong attention to detail and accuracy
• Must be able to perform physical tasks such as sitting, talking, hearing, using hands, reaching, standing, walking, driving, and occasionally lifting up to 25 lbs
• Occasional after-hours or weekend work may be required
• Ability to fulfill responsibilities in a remote capacity while ensuring access to strong/reliable internet within a designated, secure and private workspace
APPLY HERE: Remote Care Coordination Representative
Absence Claims Consultant
Job Details
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.
Job Summary
The Absence Claims Consultant will maintain a book of business and will be the point of contact for the Human Resources regarding their inquiries, for claim status, questions, and expedited processing etc. The Claims Consultant will provide efficient and professional follow-up via phone or email to ensure timely response to the Human Resources inquiries. They will also work closely with the Account Manager to identify the Client’s needs and education on concepts and leave policies. From time-to-time this individual will participate in client facing meetings along with the Account Manager.
Primary Responsibilities
- Be the point of contact for the Human Resources team regarding their inquiries for claims status, questions, expedited processing etc.
- Provide efficient and professional follow-up via phone or email to ensure the timely delivery of Human Resources inquiries
- Work with Account Manager to identify the Clients need and education on leave concepts
- Review imperfections in order to provide recommendations to the Operations team on training or CPP language in order to assist in reductions of imperfections
- Demonstrate respect, sensitivity, confidentiality, and understanding regarding the circumstances while maintaining professionalism at all times
- Provide immediate acknowledgment of email inquiry received and provide solution within 2 business days
- Participate in client facing meetings along with Account Manager
- Be the Operations subject matter expert regarding our processes
- If client is put into a Save for Letter Audit, facilitate audit and provide results
- Prioritize and organize daily responsibilities in order to meet all deadlines
- Engage in ongoing education and training around laws, policies and service delivery
- Create a white glove experience for the client
- Provide innovative ideas that can support the ongoing growth of the Absence Department
- Support Claims Operations
- Other Duties as assigned
Job Qualifications
- 1-3+ years in Customer Service, Claims or Email Support experience required within ComPsych
- Exceptional communication and organization skills, with strong focus on customer service
- Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
- Be in good standing – not currently on a performance improvement plan
- Attention to detail with excellent quality is a must
- Computer literate and proficient in Microsoft Office Suite
Compensation and Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- The salary range for this position is $22.00/hr – $25.00/hr USD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.
APPLY HERE: Absence Claims Consultant
Trust & Safety Specialist I
Job Details
GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
Locations
In this role you can work from Remote, United States
Overview
Learns to review media that includes, but may not be limited to: images, videos, audio, URLs, and text-based content, based on guidelines and policies. Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or experienced team member. Supports engagements/projects with guidance from senior colleagues or a manager or Program Manager. Receives work instructions and guidance from others. Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from experienced peers and/or a manager.
This role may require working one weekend day a week and may include non-standard working hours, including holidays. This role may require reviewing content that may be graphic, violent, sexual, or otherwise distressing.
Responsibilities
Content Moderation and Analysis
● Learns to review media that includes, but may not be limited to: images, videos, audio, URLs, and text-based content, based on guidelines and policies. Performs moderate complexity content moderation tasks relevant to their specialty area (technical, legal, general abuse) on highly sensitive material (e.g., malware, phishing, intellectual property, private information removal, hate speech, harassment, disruptive content, spam) to identify and block access to content that violates GitHub’s Terms of Service. Identifies connections between reviewed content and multiple guidelines and reference materials to determine and recommend appropriate response, with direction from others. Builds an up-todate understanding of guidelines to identify potential issues or trends. Attends calibration sessions with team members to ensure alignment with current guidelines. Adheres to GitHub’s privacy policy related to utilizing and working with data. Only accesses data from approved GitHub sites.
Queue Management
● Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or experienced team member. Uses in-house and/or third-party tools (e.g., moderation). Receives instruction on the requirements and specifications of the projects/tasks and completes processes based on those guidelines, policies, and work instructions. Collaborates as directed with other teams and ensures their work is completed.
Project Management
● Supports engagements/projects with guidance from senior colleagues or a manager or Program Manager.
Reference Materials: Improvement and Development
● Receives work instructions and guidance from others. Raises questions about guidelines and instructions and seeks clarity from experienced peers. Supports continuous improvement in processes, guidelines, procedures, policy, and work instruction.
Tooling Refinement
● Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from experienced peers and/or a manager.
Wellbeing, Support, and Resilience
● Participates in team wellness programs, maintains self-awareness and emotional maturity to take ownership of a personal wellness plan, and supports a resilience and wellbeing focused culture.
Stakeholder Engagement and Communication
● Learns to influence stakeholders to gain buy-in for projects and initiatives. Assists with producing collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to ensure the business objectives are met. Follows a rhythm of business (ROB) during plan execution to ensure global alignment, as directed by others.
Managing Escalations
● Responds to internal and/or external reports and escalations by gathering information on why a decision was made and reports this to the customer. Escalates unresolved issues to others on their team, their manager, and/or Corporate, External, and Legal Affairs (CELA), as appropriate. Learns how to prioritize escalations based on a need to improve GitHub’s products and avoid potential impact and risk.
Qualifications
Required/Minimum Qualifications
● 2+ years experience in work requiring privacy, discretion, and/or exposure to
sensitive situations or content (e.g., cybersecurity, digital safety, content review, the
use and creation of content moderation tools, data annotation, paralegal, law
enforcement)
o OR Bachelor’s Degree in related field
o OR equivalent experience.
● 6+ months experience in a specialty compliance area (technical [experience with
coding languages or working in cybersecurity, open-source communities, technical
support, or related areas], legal [experience working as a legal assistant or other
law or policy-based experience]).
● 1+ year(s) experience writing and reviewing JavaScript
Additional or Preferred Qualifications
● 3+ years experience in work requiring privacy, discretion, and/or exposure to
sensitive situations or content (e.g., cybersecurity, digital safety, content review, the
use and creation of content moderation tools, data annotation, paralegal, law
enforcement)
o OR Bachelor’s Degree in related field AND 1+ year(s) experience in work
requiring privacy, discretion, and/or exposure to sensitive situations or
content (e.g., cybersecurity, digital safety, content review, the use and
creation of content moderation tools, data annotation, paralegal, law
enforcement)
o OR equivalent experience.
● 6+ months of experience working and/or communicating with users and/or
customers.
● 1+ year(s) experience working with version control systems.
Compensation Range
The base salary range for this job is USD $26.78 – USD $70.97 /Hr.
APPLY HERE: Trust & Safety Specialist I