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Accounts Receivable Collections Specialist

Job Details

This position is designated as remote. However, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).

The AR/Collections Specialist I will be expected to consistently provide excellent customer service to accounts. The AR/Collections Specialist I is responsible for supporting customers, assisting with their accounts receivable activity. This position will review sales order forms, invoicing and payment history, automatic payment portal configurations and internal support cases to answer customer inquiries.

Essential Functions

  • Contact customers via phone or email in portfolio to secure payment.
  • Maintain collection plan tasks daily to manage past due accounts.
  • Follow up on payment arrangements and settlements
  • Provide overview of customer balances to senior leadership and recommendation of next steps.
  • Advocate customer needs/issues cross-departmentally.

Additional Criteria

  • Maintain compliance with lnovalon’s policies, procedures and mission statement.
  • Fulfill those responsibilities and/or duties that may be reasonably provided by lnovalon for the purpose of achieving operational and financial success of the Company.
  • Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.
  • We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Qualifications

  • Associate’s Degree (A.A.) in accounting, finance or business administration or equivalent experience
  • Less than 1 Year of customer service experience
  • Less than 1 Year of call center experience
  • of collections experience
 

APPLY HERE: Accounts Receivable Collections Specialist

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Customer Care Specialist – MedStar Unified Revenue Cycle Organization

Job Details

MedStar Health is looking for a Customer Care Specialist to join our team in the MedStar Health Customer Service Call Center!  Schedule is 9:30am – 6pm, Monday – Friday.  We are currently seeking a candidate with exceptional customer service skills and strong knowledge/experience in medical billing.  

As a Customer Care Specialist, you will serve as the primary post-service contact for the MedStar Health Customer Service Call Center. Identifies the nature of inquiries, discerns potential implications for internal & external entities. Using both MedStar billing systems (IDX and SMS), internal/external resources, applications, and processes to resolve cases. Provides a single point of contact from origin through final resolution for all patient billing, coding, service, and insurance concerns. Uses appropriate guidelines and discretionary authority to make decisions concerning proper resolution of documented service recovery cases. Special emphasis on educating the patient, building rapport and service recovery is all aimed at enhancing the patient experience.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the “Healthiest Maryland Businesses”. Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

  • Advocates on the patients’ behalf to achieve best results, gain patients’ trust and build rapport. Interacts regularly with patients, MedStar Health staff from all areas, collection agency liaisons, website vendors, outside labs, etc. Uses established guidelines to make independent decisions concerning specific patient issues in need of resolution. Answers and resolves patient/guarantor inquiries daily, via telephone, mail, fax, and email. Meets the departmental weekly standards for calls taken, mail handled, and other forms of customer contacts resolved. Meets specific standard turnaround times as they apply to number of calls answered, speed of answer, hold time, personal call abandonment rate, etc. Meets expected turnaround times for resolving interdepartmental issues, cases deemed “urgent” or in need of special handling, and response time to customers. 

  • Serves as the single point of contact for the patient. Liaises, advocates, research, and analyzes documents, records, prior precedent-setting cases, discusses and reviews with both internal and external sources, etc., until final adjudication or resolution is achieved. Uses MedStar Health’s billing systems and the MedStar Payment Portal to help customers with their billing and payment concerns. Annotates invoice or account after each inquiry to ensure proper documentation of inquiries and resolutions. Ensures correct upload of documents for proper retention. Knowledge of the functions of all MedStar Health’s non-telephony methods of customer contact.

  • Applies knowledge of MedStar Health’s Managed Care contracts and the associated rules for claim processing to achieve proper reimbursement and customer satisfaction. Participates in training sessions, workshops offered, staff meetings, work events, task force, committees, and community outreach efforts. Communicates to leadership any system or procedural problems/inconsistencies to prevent problem recurrence and/or to improve existing processes. Corrects invoices and accounts in both systems that have erroneous registration and/or insurance information and ensures all associated claims have the correct financial classification for timely processing/reprocessing.

  • Exemplifies Spirit Values in all activities in areas of service, resource utilization, high quality outcomes and effective communication. Interviews patients in need of referral or recommendation to appropriate support and/or charity care programs. Proposes budget/payment plans to customers as the situation warrants and in accordance with MURCO policies and Maryland State regulations. Keeps abreast of regulatory and specific changes as they relate to HCFA 1500 and UB04 billing requirements and payer-specific follow-up. Maintains departmental QA standards within established error rate. Meets the established standards for abandoned calls, duration of calls and the amount of time that patient is held in queue, etc.

Qualifications:

  • High School Diploma or GED.

  • 2 years’ experience in patient accounting or related healthcare field.

  • 1 year of customer service experience.

  • Associate or bachelor’s degree preferred.

This position has a hiring range of

USD $20.57 – USD $36.27 /Hr.
 
APPLY HERE: Customer Care Specialist – MedStar Unified Revenue Cycle Organization
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Contact Center Agent: 2nd Shift (M/ T Off)

Job Details

The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a variety of applications and resources to determine customer requirements, and resolution for Hussmann’s more complex accounts. They will resolve internal and external customer issues via calls or email and provide the necessary follow up to certain customers.
Responsibilities
  • Handle inbound calls and emails (Verisae or Corrigo) from customers or technicians 24/7/365. 

  • Gather vital details from customers or technicians related to the reason for the call and identify the appropriate course of action needed to handle the call. 

  • Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations.  

  • Demonstrate advanced knowledge of the dispatch and escalation procedures required during business hours and afterhours.  

  • Monitor and dispatch service calls to technicians using the on-call application and escalating when necessary. 

  • Handle offline tasks as assigned by management including but not limited to: Verisae, Corrigo (work order software).


Qualifications

  • High School Diploma Required 

  • 1+ years of customer service experience 

  • Excellent telephone and communications skills 

  • Ability to work in and handle high call volume environment 

  • Good customer service skills and willing to work flexible hours 

  • Basic PC skill required, including experience in Microsoft Word and Excel 

  • Ability to work in a team environment and desire for continuous learning through cross-training 

  • Ability to follow procedures 

  • Ability to type a minimum of 40wpm 

Benefits & Perks – What’s In It For You 

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect: 

  • Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. 

  • Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance. 

  • Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting. 

  • Paid Time-Off Benefits – Paid time off, stewardship and parental leave.   

  • Educational Assistance – Tuition reimbursement for job-related courses after six months of service. 

  • Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

APPLY HERE: Contact Center Agent: 2nd Shift (M/ T Off)

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Customer Service Specialist

Job Details

 

Why You’ll Love Working Here

At Ferrellgas, we’re committed to supporting our team with benefits that promote health, financial security, and personal growth:

  • Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance
  • Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D
  • Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
  • Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement
  • Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
  • Employee Perks: Referral program, employee discount programs, and propane savings

Responsibilities

  • Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
  • Works with customers daily to sustain and improve business relationships.
  • Ask probing questions to identify customer issues or concerns.
  • Ensure accurate account maintenance and updating of account information.
  • Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions
  • Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
  •  Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
  • Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
  • Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
  • Support the set-up of new customer accounts.
  • Meet or exceed minimum performance standards outlined in company policy.

Qualifications

  • High School Diploma or equivalent.
  • 1 or more years of customer service experience.
  • Exceptional customer service and negotiation skills.
  • Strong organizational skills with typing and data entry experience.
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
  • Proficient in Microsoft Office including Excel, Word, and Access.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.

APPLY HERE: Customer Service Specialist

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Seasonal Team Member Customer Care

Job Details

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.

We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.

Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you’re starting out or leveling up, Academy is a place where fun can’t lose!  

Education:

  • High school diploma or equivalent required

Work Experiences:

  • • 6+ months experience in a customer service-related role required
  • • Experience in an Omni Channel Contact Center environment preferred
  • • Previous Work at Home experience preferred

Skills:

  • Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
  • Maintain the customer’s perspective as a driving force behind activities
  • Strong analytical, problem solving and creative thinking skills
  • Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
  • Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
  • Ability to toggle multiple web browsers, with dual monitors
  • Excellent keyboarding skills
  • Self-motivated and able to work independently and within a team setting
  • Knowledge of customer service principles and best practices
  • Familiarity with Academy’s product lines preferred
  • Bilingual (Spanish and English speaking) a plus

Responsibilities:

  • Answer incoming customer contacts (calls, chats, emails) in a professional manner
  • Respond to customer inquiries through multiple channels, as needed
  • Research and troubleshoot problems and provide resolutions by using available resources
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • Follow-up with customers, when necessary
  • Document customer contacts, as required
  • Develop a thorough understanding of Academy policies, procedures, and safety rules
  • Duties may change; team member may be required to perform other duties as assigned

Home Office Requirements:

Internet

  • Broadband internet connection (Cable, DSL or Fiber) must be in place before starting.
  • No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)
  • Speed: Minimum download speed of 5.0 MBPS (preferably 75+)
  • At least 4 GB of available RAM
  • Data Usage 1024 GB (1 Terabyte)

Hardware

  • 1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided

 Environment

  • Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.

Physical Requirements & Attendance:

  • Acceptable level of hearing and vision to perform job duties
  • Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
  • Available to work weekends and all holidays except for Christmas Day

APPLY HERE: Seasonal Team Member Customer Care

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