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Home Office Requirements:
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ModSquad has partnered with a technology company that develops and maintains software platforms designed to streamline the insurance process for agencies and their clients.
As part of this team, you’ll provide inbound phone support to customers during times when insurance agents are unavailable to take calls, helping ensure a smooth and consistent customer experience.
This role requires strong attention to detail, clear verbal communication, critical thinking and the ability to work in a quiet, professional environment.
Available Production Hours
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Monday – Sunday: 5:00 AM – 5:00 PM PT
Commitment
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10 hours per week minimum is non-negotiable, and may extend to 15 hours based on team size/project needs
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5 hours must be self-scheduled on Friday and / or Saturday
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90 days
What We’re Looking For
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Previous data entry experience
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Experience providing high-volume phone support
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Typing speed of 45+ WPM
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Strong multitasking and time-management skills
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A dedicated laptop or desktop computer running Windows 11 (Macs and Chromebooks are not supported for this opportunity)
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Willingness to install ModSquad security software on both your computer and mobile device
Workspace & Technical Requirements
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Willingness to install AWS tools on your computer
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Access to a smartphone capable of taking photos and installing apps
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Stable broadband internet connection of 50 Mbps or higher
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8 GB RAM or greater
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Dual monitors highly recommended
About ModSquad:
APPLY HERE: Remote Customer Support – Inbound Phone Calls – Insurance Tool
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals. CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
– Training Schedule: Monday – Friday, 8:00 AM – 4:30 PM EST
– Production Schedule (after training): Monday – Friday, 10am – 6:30pm EST
– You must be able to provide your own Computer Equipment during the 5 to 10 day training period. Computer Equipment will be provided by the company once training is complete.
Essential Duties and Responsibilities:
– Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
– Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
– Uses computerized system for tracking, information gathering, and/or troubleshooting.
– Provides feedback when needed, provide input on call trends, processes, procedures, and training.
– May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
– Customer service is the primary function.
– Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
– Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
– Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending kits.
– Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
– Track and document all inquiries, appointments, kits, using CRM and applicable systems.
– Meet Quality Assurance (QA) and other key performance metrics.
– Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
– Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
– Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
– High School diploma or equivalent with 6 months of customer service experience.
– May have additional training or education in area of specialization.
– Minimum six (6) months customer service / call center experience required.
– Must be able to speak and write English clearly and professionally.
– Successfully complete the Customer Service assessment.
– Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
– Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
– Experience working with a PC, MS Word and Outlook required.
– Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
– Proven ability to work as a member of a team, as well as independently.
– All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes.
– All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure.
– Previous experience with phone systems, and headset preferred.
– Previous experience in a health-related environment preferred.
– Previous experience in a health-related environment preferred.
– Must be able to work from home and comply with remote working policies and requirements.
– Flexibility required to occasionally work holidays or weekends to meet operational needs.
– Must be able to work alternate schedules.
Home Office Requirements:
– Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
– Minimum 5mpbs upload speed.
– Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
– Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
– Private and secure work area and adequate power source.
– Must currently and permanently reside in the Continental US.
– Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
– Must have a Web Cam for training and occasional internal meetings.
Early Access – Customer Service Representative
Job Details
At Working Solutions, we partner with top national brands to deliver exceptional customer experiences. As part of our network of remote customer care PROs, you’ll gain access to contract opportunities exclusive to Working Solutions.
Want Early Access to Upcoming Gigs?
Click “Apply Now” or scroll down to update your profile and share your skills and experience. You’ll then complete a short online assessment and a quick, non-invasive PC scan. You can check out our tech requirements here. Once you’ve completed those steps, you’ll be able to view opportunities as soon as they become available (you’ll also get email alerts!)
Why Become a Working Solutions PRO?
- Work from Home: Ditch the commute and enjoy the comfort of home.
- Flexible Hours: Set your own schedule and work when it’s convenient for you.
- Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
- Supportive Environment: We’re here to help every step of the way!
Skills Needed
- Sincere desire to assist the customer
- Tech savvy and avid computer user
- Ability to multi-task and navigate multiple systems
- Communicate with a friendly tone and professional demeanor
Schedule
- When you join Working Solutions, you work when it’s convenient for you.
- Our contract hours range from 15 to 40+ hours per week.
- Program hours of operation will vary by client. Create your own schedule by selecting the available hours that are convenient for you.
- You can schedule time in a little as 15-minute increments giving you a ton of flexibility!
APPLY HERE: Early Access – Customer Service Representative
Patient Care Advocate – Remote but restricted location
Job Details
We are a dedicated team focused on improving access to affordable prescription medications for patients. By partnering with insurance companies, healthcare providers, and pharmacies, we work to reduce the financial burden of medications, ensuring that patients can access the treatments they need without excessive costs.
Role Overview:
As a key member of our team, you will help patients navigate our Prescription Payment Plan. This involves working closely with patients, insurance providers, healthcare professionals, and pharmacies to ensure seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment.
What You’ll Do:
- Patient Enrollment & Eligibility : Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility.
- Prescription Coverage : Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications.
- Cost-Sharing & Payment : Reduce patients’ out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable.
- Prescription Fulfillment : Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount.
- Refills & Continued Use : Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility.
- Program Renewal & Updates : Guide patients through annual renewals and inform them about any updates to the program or medication formulary.
What We’re Looking For:
- Experience in healthcare, insurance, or customer service (experience with prescription assistance programs is a plus)
- Strong attention to detail and ability to navigate complex processes
- Excellent communication skills for working with patients, healthcare providers, and pharmacies
- A genuine passion for helping others and making a positive impact on their healthcare access
- The ability to work efficiently and collaboratively within a team environment
Success Factors for Working from Home
- Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
- Ergonomics : A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
- Reliable Internet Connection : Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
- Quiet, Distraction-Free Workspace : A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
- Tech-Savvy : Comfort with technology and ability to learn new systems quickly.
- Self-motivation & Independence : Ability to stay productive and manage your time effectively in a remote environment.
- Communication Skills : Strong verbal and written communication skills, especially in a virtual setting.
- Adaptability : Ability to adapt to changing technologies and procedures while working remotely.
Compensation & Perks
Hourly Pay : $15 per hour
- Company-Provided Equipment: All necessary equipment will be provided.
- Comprehensive Benefits : Full health insurance package including medical, dental, and vision coverage.
- Cell Phone Benefits : $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Generous Referral Program : Earn $20 per paycheck for every person you refer-and your referral earns it too! No limits on payouts.
- Comprehensive Training : Paid training to ensure you are fully prepared for success.
- Career Growth : Opportunities for career advancement and professional development within a leading healthcare provider.
- Work-from-Home Convenience : Save time, and money, and reduce your environmental footprint.
- Inclusive Culture : We are an Equal Opportunity Employer, including individuals with disabilities and veterans.
What Success Looks Like:
- Reduced out-of-pocket costs for patients through effective cost-sharing and copay assistance
- Timely and accurate processing of prescription claims and approvals
- High patient satisfaction with the program’s support and streamlined experience
- Compliance with program requirements and monitoring of patient eligibility for ongoing assistance
APPLY HERE: Patient Care Advocate – Remote but restricted location