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Healthcare Scheduler

Job Details

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

We are seeking candidates who are motivated and enthusiastic to be part of a dynamic team of Health Schedulers. Within this position you will be responsible for answering inbound calls, scheduling, rescheduling and canceling patient appointments as required. Answering patients’ questions regarding basic medical questions and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures as well as confirming patient appointments. You must be able to communicate well with our patients and provide extraordinary customer service. There is room for growth and this role offers great stability. Our positions are REMOTE and you can work in any Banner approved states.

A successful candidate should have a designated area away from distractions to complete this job, attend all training sessions, have established internet connection and able to complete a hardwired internet connection. This position also requires someone who is comfortable working with multiple scheduling systems at a time and navigate through the systems effortlessly while staying organized and viewing 8 or more windows at a time. This is a high-volume call center that requires you to be on the phone back-to-back handling inbound calls of 50+.  You may be asked to assist/ cross train in other scheduling departments when needed.

Call Center, Health Care, Front Desk, Receptionist OR Customer Service highly desired.

Full Time Shifts: Will vary between the hours of 6:00am-7:00pm, Monday through Friday, depending on the department needs. Saturday 5-hour shift may also be required from 8am-1pm for some departments.

Departments: Hospital Imaging Centralized Scheduling, Banner Imaging, Primary Care, MD Anderson Cancer Center and Specialties such as Orthro, Sports Meds, Urology, Neurology, Peds etc.….

Openings: We currently have a few openings for each department which will be discussed during the interview process.

Training:  Remote- M-F 8am-4:30pm, this can change depending on department needs,  equipment will be provided. Cameras are required during trainings and meetings.

Shifts are not flexible to accommodate personal appointments during the day. This is a call center role that requires you to work scheduled hours due to business needs.

APPLY HERE: Healthcare Scheduler

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PFS Representative CBO Billing Follow-up Denials Mgt

Job Details

Schedule: Full time, Monday-Friday, 8hr shifts, typically 8am-5pm (depending on team)

Location: REMOTE, Banner provides equipment

Ideal candidate:

  • 1 year patient financial services (Central Billing) or medical claims experience (clearly reflected in attached resume);

  • Experience with submitting appeals and understanding of EOB;

  • General knowledge of codes used for claim processing.

This can be a remote position if you live in the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you’ll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.

CORE FUNCTIONS
1. May be assigned to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing.

2. As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company’s collection/self-pay policies to ensure maximum reimbursement.

3. May be assigned to research payments, denials and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, internal/external errors. Makes appeals and corrections as necessary.

4. Builds strong working relationships with assigned business units, hospital departments or provider offices. Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients.

5. Responds to incoming calls and makes outbound calls as required to resolve billing, payment and accounting issues. Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.

6. Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.

7. Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors accurately.

8. Works independently under general supervision, following defined standards and procedures. Reports to a Supervisor or Manger. Uses critical thinking skills to solve problems and reconcile accounts in a timely manner. External customers include all hospital patients, patient families and all third party payers. Internal customers include facility medical records and patient financial services staff, attorneys, and central services staff members.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.

Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

PREFERRED QUALIFICATIONS
Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred.

Estimated Pay Range:

$18.02 – $27.03 / hour

APPLY HERE: PFS Representative CBO Billing Follow-up Denials Mgt

 
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We are excited to announce that in partnership with Health Monitor, we are currently looking for Virtual Customer Engagement Specialists to join our team. In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product.

RESPONSIBILITIES

  • Ability to deliver accurate product information, feature/benefits and recommended utilization to Healthcare Professionals by phone

  • Advance listening and decision-making skills

  • Ability to understand and convey complex product-related information in an educated, reassuring, and professional manner while in a real-time environment

  • Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience

  • Ability to handle multiple tasks such as actively listening to our caller’s need while navigating our CRM and consistently providing accurate and complete information on the requested topic.

  • High work ethic, reliable and punctual in reporting for scheduled work

  • Ability to be flexible as needed to meet the fluctuating business needs

Preferred Qualifications:

  • Minimum 2 years of business to business (BTB) sales experience

  • Minimum 1 year of inside sales experience

  • Pharmaceutical or Medical Device Experience

  • Exceptional verbal and written communication skills

  • Successful candidates will demonstrate the following competencies: Action Oriented, Drive for Results, Sales Persuasion, Dedication, Perseverance, Ingenuity, and Adaptability

APPLY HERE: Virtual Customer Engagement Specialist

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Technical Support Representative

Job Details

The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate.

What You’ll Do

  • Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers and partners
  • Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction
  • Provide first line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction
  • Answer customer questions and inquiries across entire suite of EBSCO products
  • Perform problem determination / problem source identification to understand the root cause of a customer’s issue
  • Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution
  • Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing
  • Communicate action plans to the client or EBSCO representative as appropriate
  • Troubleshoot and resolve specific product related issues while maximizing customer satisfaction
  • Conduct independent research in order to find solutions to customer problems
  • Contributes to department attainment of organizational objectives and high client satisfaction

Your Team

Our team enjoys the flexibility and greater work life balance that working remotely offers. Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative, as well as your further development and career growth at EIS.

About You

  • 2+ Years of experience in an application support or software support role
  • Proven experience supporting enterprise or customer-facing applications
  • Must have excellent communication skills, with the ability to translate technical issues into user-friendly language
  • Experience working with issue tracking/ticketing systems

What sets you apart

  • Strong working knowledge of MS Office Suite
  • Strong organization skills a must
  • Ability to work well in a team environment
  • BA/BS degree or equivalent practical experience in Customer Support or call center environment
  • Bi-lingual (Spanish)

Pay Range

USD $37,055.00 – USD $52,935.00 /Yr.
 

APPLY HERE: Technical Support Representative

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Dental Benefit Claim Tech

Job Details

We’re looking for a detail-oriented, analytical, and customer-focused Dental Benefit Claim Technician to join our claims team. In this role, you’ll play a critical part in delivering accurate, timely, and thoughtful claims decisions while creating an industry-leading experience for claimants and employers.

As a Benefit Claim Technician, you’ll evaluate and adjudicate Dental Group Claims. You’ll manage claims from initial notification through the maximum benefit or duration of the claim, making informed decisions while ensuring compliance with internal policies, contractual provisions, and applicable regulatory requirements. Apply today! Our next training class starts on Friday, October 9th. Training will be 7:30-4:00pm CST, for 6 weeks.

WHAT WE CAN OFFER YOU:

  • Hourly Wage: $23.00 – $24.00, plus annual bonus opportunity
  • 401(k) plan with a 2% company contribution and 6% company match.
  • Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
  • Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. 

WHAT YOU’LL DO:

  • Makes sound, evidence-based claim decisions by thoroughly evaluating claim facts, policy provisions, medical/vocational information, and customer requirements while developing independent decision-making skills.
  • Determines eligibility and financial liability accurately using contract language, payroll, salary, other income sources, and supporting documentation.
  • Builds and maintains strong professional relationships with claimants, employers, brokers, sales teams, vendors, medical professionals, and internal partners through timely, professional communication.
  • Ensures regulatory and procedural compliance by following documented processes, ERISA, federal/state laws, contract requirements, and evolving industry regulations.
  • Delivers a high-quality customer experience through proactive claim updates, clear written explanations, flexibility with unique customer needs, and ongoing communication throughout the claim lifecycle.

WHAT YOU’LL BRING:

  • Insurance & Claims Expertise: Ability to understand and apply complex insurance contracts, provisions, regulations, and benefit calculations to claim situations.
  • Analytical & Decision-Making Skills: Ability to analyze medical and vocational information, make sound claims decisions, and progress from dependent to independent work.
  • Customer Service & Communication: Strong written and verbal communication skills with the ability to professionally manage difficult situations, de-escalate concerns, and escalate when appropriate.
  • Organization & Adaptability: Strong attention to detail, accuracy, time management, and ability to meet deadlines, prioritize work, adapt to change, and work with urgency.
  • Technology & Professional Reliability: Proficiency with computers, Microsoft applications, and proprietary claims systems, along with basic medical terminology knowledge and dependable attendance.
  • You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
  • Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

  • Dental product knowledge
  • Dental claims processing skills

APPLY HERE: Dental Benefit Claim Tech

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Associate Service Desk Technician – Tier I (SCA/12PM – 8:30PM ET M-F/Remote)

Job Details

GovCIO is seeking an Associate Service Desk Technician – Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions.

Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner. Tier 1 technicians are expected to continually progress in their development by completing ongoing training and expanding their proficiency to support additional queues, including MDM and Provider.

This position is fully remote located within the continental United States.  If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office.

Responsibilities

  • Provide professional and timely technical support via phone, chat, and ticketing system.
  • Support initial mobile device setup, login credentials, application configuration, and user navigation.
  • Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards.
  • Use probing questions and active listening to understand customer issues and provide tailored guidance.
  • Escalate issues appropriately while maintaining ownership through resolution.
  • Provide clear and reassuring guidance to end users while diagnosing and resolving issues.
  • Communicate complex technical concepts in clear, user-friendly language.
  • Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT).
  • Stay composed and professional in high-stress situations; focus on delivering a positive user experience.
  • Proactively alert leadership to any emerging issues or trends that may impact service delivery.
  • Collaborate with peers and leadership in a team-driven environment to continuously improve service quality.
  • Remain composed and focused on customer satisfaction while troubleshooting and resolving issues.
  • Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential.
  • Embrace a team-oriented approach!

WHAT YOU’LL BE DOING

As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own.  

  • Answer incoming customer calls into the Tier 1 Help Desk
  • Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements
  • Ask probing questions, listen, and record data capture details and actions performed in all customer tickets
  • Ensure problem ownership, escalate issues through proper channels
  • Provide reassurance to end users when delivering solutions and diagnosing issues
  • Advise management of potential risks that may have impact on customer base and operating environment
  • Promote end-user satisfaction in adherence to established performance metrics

Qualifications

Required Skills and Experience:

  • High school diploma required; Associate’s or Bachelor’s degree preferred.
  • Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience).
  • Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms.
  • Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).
  • Excellent customer service and communication skills (verbal and written).
  • Ability to handle confidential information (PHI/PII) with discretion and integrity.
  • Demonstrated reliability, punctuality, and consistent attendance.
  • Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge.

Clearance Requirement:

  • Must be able to obtain and maintain a Public Trust Security Clearance.
  • U.S. citizenship required. 

Preferred Skills and Experience:

  • Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification.
  • Experience supporting Cisco videoconferencing systems or mobile network troubleshooting.
  • Knowledge of medical terminology or prior experience in healthcare IT support.
  • Prior military service and/or experience working with or supporting the military and veteran community

Posted Salary Range

USD $45,000.00 – USD $47,500.00 /Yr.

APPLY HERE: Associate Service Desk Technician – Tier I

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Service Desk Specialist

Job Details

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

As a Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users. Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.

Responsibilities

  • Monitor, triage, and respond to all the tickets created internally and externally
  • Follow through each ticket from creation to true resolution
  • Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly
  • Contribute to the management of the end-to-end support process and continue to find opportunities in order to improve customer experience
  • Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
  • Maintain the technical user knowledge center by documenting best practices
  • Inform Product on feature ideas and help prioritize tickets
  • Notify Product when customers consistently struggle in specific areas
  • Escalate to Customer Success Managers when there are potential risks

Qualifications

• 1+ years of experience in a customer facing application support role
• Have strong experience with ticketing and CRM software such as JIRA
• Have ability to independently drive a positive customer experience by quickly responding to and resolving incidents/requests
• Have strong communication and collaboration skills
• Be able to get things done efficiently
• Experience working within software development and understanding of the Software Development Life Cycle (SDLC method)
• Proven track record of developing and meeting/exceeding SLAs and Support Desk deliverables
• Ability to conduct research into a wide range of technical issues
• Strong interpersonal, communication, writing, presentation and facilitation skills
• Detail-oriented, with exceptional follow-through and superior organizational skills
• Ability to communicate with technical teams (e.g. developers and engineers) effectively to drive effective issue resolution
• Experience in working on multi-client projects with competing priorities

Candidates who live on the East Coast of the United States

APPLY HERE: Service Desk Specialist

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