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Scheduling Coordinator

Job Details

The Scheduling Coordinator is a vital member to the centralized scheduling department. They are responsible for scheduling new/established patients across 68 outpatient therapy offices in the Tri-State region (NJ, PA, MD). This role supports patient access through efficient communication and administrative support, while ensuring a smooth scheduling experience for patients.

 

Essential Functions

  • Manage high volume of inbound calls, faxes, and emails related to new patient referrals, appointments, and follow up needs.
  • Accurately schedule new and returning patient appointments across multiple locations using various EMR systems.
  • Provide timely and professional customer service.
  • Apply basic insurance knowledge to appropriately schedule new leads.
  • Use knowledge of PT/OT/ST terminology to ensure appropriate scheduling.
  • Support project-based work.
  • Collaborate with clinic teams and internal departments to resolve access barriers and maintain scheduling protocols.
  • Maintain strict patient confidentiality and ensure compliance with HIPAA regulations.
  • Note: Systems Used – Raintree, Soarian, Leading Reach, LIINE, Ring Central, Nextiva, Teams, Outlook

Required Skills & Abilities

  • 1+ years in a medical office, central scheduling, or healthcare call center environment preferred
  • Strong multitasking skills and ability to pay attention to detail in a fast-paced setting
  • Basic understanding of insurances/insurance types/rehabilitation terminology
  • Excellent communication and organization skills
  • Bilingual or multilingual skills are a plus

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. 

Let’s go further together and transform care. Join the #PTSLife today! 

To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

 

APPLY HERE: Scheduling Coordinator

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Patient Care Coordinator – Eastern Time Zone

Job Details

Our Patient Care Coordinators manage in-home and virtual appointments for providers and clinical staff, utilizing scheduling software to optimize schedules. This role ensures appointments align with patient needs, provider availability, and organizational goals.

KEY DETAILS:

Location: Remote (work from home)

Reports to: Scheduling Operations Manager

Daily work: Conduct outbound calls to schedule in-home and virtual patient visits and continuously optimize schedules.

Collaboration: Works with various team members to manage schedules, maximize productivity, and enhance patient care delivery.

KEY RESPONSIBILITIES:

  • Coordinate and schedule appointments for providers and clinical staff, both in-person (field/home) and virtual visits.
  • Utilize scheduling software to efficiently manage provider and clinical staff schedules.
  • Collaborate with operational and clinical teams to identify and address scheduling gaps, cancellations, or urgent needs.
  • Assist in managing provider and clinical staff availability, time-off requests, and schedule changes.
  • Maintain accurate, up-to-date records of all scheduled visits, cancellations, and reschedules.
  • Communicate with patients regarding appointment confirmations, rescheduling, and other scheduling-related needs.
  • Work with the interdisciplinary team, including engagement specialists and care navigators to ensure a smooth patient experience from initial contact through follow-up care.
  • Support provider and clinical staff productivity targets by optimizing schedules and minimizing idle time.
  • Provide timely reporting and updates to central operations and clinical leadership on scheduling metrics and issues.
  • Ensure that scheduling aligns with organizational standards, provider availability, and patient care requirements.
  • Address patient scheduling grievances promptly and escalate to management when necessary.
  • Participate in team huddles and meetings.
  • Comply with all relevant healthcare laws, regulations, and company standards.
  • Other duties as assigned.

Requirements:

  • High school diploma or GED.
  • 2+ years work experience in a healthcare setting
  • Preferred: Call center or scheduling experience.
  • Preferred: Experience with patient communication protocols, including handling grievances and service recovery.
  • Preferred: Experience in a value-based healthcare setting, with an understanding of care delivery goals focused on quality and patient outcomes.

Specialized Knowledge and Skills:

  • Proficient in using scheduling software
  • Proficient in electronic health record (EHR) systems.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Knowledge of HIPAA regulations and patient privacy requirements preferred.

Personal Traits, Qualities, and Aptitudes:

  • Ability to work independently and proactively in a remote environment.
  • Strong attention to detail and organizational skills for managing multiple schedules and tasks.
  • Effective problem-solving skills for handling scheduling conflicts, cancellations, and patient-related issues.
  • Adaptable and flexible to meet patient care and team needs.
  • Thrives in a collaborative work environment.
  • Demonstrates a “do what it takes” attitude to provide exceptional service to our patients.
  • Excellent communication skills for coordinating with providers, clinical staff, and patients.
  • Passionate about serving patients with complex needs who are underserved by traditional healthcare systems.

Base Salary/ Wage Range $20 to $22 plus annual bonus. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace

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Patient Engagement Specialist – West Coast

Job Details

100% remote position supporting in Pacific Standard Time.

  • 8 am to 5 pm Monday thru Friday PST
  • Uncapped Monthly Bonus Potential
  • Competitive Salary
  • Excellent Work/Life Balance
  • 15 days of PTO and 3 Floating Holidays
  • 8 paid holidays yearly
  • Medical, Dental, Vision and 401k

As the Patient Engagement Specialist, you will be the first contact for many of ConcertoCare’s patients. In this role, you will serve as a key organizational ambassador and educator. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements.

What you will do:

  • Engage patients via telephone in a friendly, supportive, and professional manner
  • Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
  • Self-manage outreach work queue
  • Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
  • Schedule patient appointments when successful outreach
  • Answer inbound calls to support and engage with new patients
  • Maintain the highest levels of patient confidentiality

What you need:

  • 1 year of experience in a healthcare, patient-oriented position.
  • 1 year of experience in providing customer service.
  • Sales experience and history of consistently achieving sales goals/metrics preferred.
  • Appointment scheduling experience.
  • CNA/MA background is a plus.
  • Call center experience is a plus.
  • Demonstrated passion for extraordinary patient service.

Base Salary/ Wage Range $19.00 to $23.00 plus competitive incentive plan. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace

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Talent Acquisition Partner

Job Details

As a Talent Acquisition Partner, you are an advisor and hiring subject matter expert to the business.  You will work closely with hiring managers to assess and to understand job requirements and hiring needs. The Talent Acquisition Partner is responsible for attracting and selecting talent for PT Solutions.  You will be the main point of contact for assisting hiring managers and the interview teams through the recruiting process and provide candidates a remarkable experience. In this role, teamwork truly makes the dream work!  

 

SUCCESS LOOKS LIKE

  • Main point-of-contact and TA subject matter expert with hiring managers.
  • Use the ATS (iCIMS) to assist tracking candidate and data integrity
  • Research cost-effective recruitment strategies
  • Meet with hiring managers to define the scope of the role, finalize job description and ad, determine advertising/sourcing strategy, screening questions, interview team, and other process details.
  • Use online recruiting sources, social media/data mining techniques to identify candidates.
  • Conduct phone interviews or in person interviews.
  • Maintain the employee referrals bonus payouts
  • Use innovative techniques to attract and engage talent, Recruitment Marketing, Employer Branding, video job ads or introduction ads.
  • Establish, document and/or maintain best practices for recruiting policies and procedures.
  • Maintain and promote employee referral program to ensure attracting top talent
  • Support and attend University events and conferences when needed – 20% travel may be required
  • Provide process feedback and document recruitment process changes to Talent Team, Hiring Managers, HR Business Partners.
  • Update managers and leaders on open position status, challenges, etc.
  • Communication and understand your book of business – number of openings, fills, offers, pending offers, time to fill, etc.
  • Partner with onboarding coordinator to ensure a remarkable onboarding experience for new hires
  • Participate on cross-functional project teams needed.
  • Be collaborative, team player, open and transparent, deliver results
  • Other duties & responsibilities as assigned

MUST HAVES

  • Bachelor’s Degree in Business, Human Resources or related field or equivalent work-related experience is required.
  • 4-6 years recruiting, primarily in healthcare and physical therapy
  • Experience with interviewing, assessing talent and offer negotiation
  • Ability to maintain confidentiality and protects sensitive data
  • Ability to influence and efficiently communicate with both internal managers and external candidates
  • Active listening skills and the ability to provide solutions to challenges and problems as they arise
  • Experience with applicant tracking systems required
  • Experience working in a fast-paced environment
  • Exceptional Communication and Coachability preferred

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. 

Let’s go further together and transform care. Join the #PTSLife today! 

To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

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