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Return to Work Eligibility Specialist

Job Details 

Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples’ lives?

Join Brown & Brown Absence Services Group as a Return-to-Work Specialist!

The Return-to-Work Specialist plays a key role in supporting individuals with disabilities as they explore employment opportunities through the Ticket to Work program.  This position is primarily responsible for conducting outbound calls to screen potential program participants, assess their eligibility, and answer questions to help individuals make informed decisions about returning to work. In addition to outreach and lead screening, the specialist assists clients in developing Individual Work Plans, outlining personalized employment goals and the steps needed to achieve them.  The role also includes providing some services to Ticketholders during the job acquisition phase such as resume support, interview preparation, job search assistance, and referrals to appropriate resources.  This position requires strong communication skills, empathy, and a commitment to empowering individuals on their journey toward financial independence through work. 

ESSENTIAL FUNCTIONS:

The Return-to-Work Specialist supports front-end activities with Ticketholders by assisting with education and screening of leads, completing Individual Work Plans (IWPs), and providing services to Ticketholders that are in the job acquisition phase.  As Ticket volume grows there may be opportunities for advancement, including becoming a Certified Benefits Counselor.

To be successful, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Serve as a primary point of contact at the front-end of the process, engaging in a high volume of outbound and inbound calls and emails to educate and screen potential program participants.
  • Identify personalized employment goals and complete Individual Work Plans (IWPs) to initiate services and Ticket assignment.
  • Assist assigned Ticketholders during the job acquisition phase, providing support with resume development, interview preparation, and job search strategies.
  • Ensure adherence to program rules and requirements, maintaining compliance in all interactions and documentation.
  • Collaborate with team members by completing additional tasks to support overall program operations.

QUALIFICATIONS:

  • Experience and confident in high volume outbound educational calls from warm leads
  • Bachelor’s Degree or equivalent with a minimum of 2 years’ work experience in a related field
  • 2 years’ experience in vocational, clinical, claim management role in a group disability insurance organization preferred
  • Able to pass a Social Security Administration (SSA) Suitability background screening.
  • Proficiency in Salesforce or similar CRM platforms preferred
  • Work Incentive Practitioner Credentials (WIP-C) preferred

BENEFITS & PERKS:

  • Compensation is $19.50/hr
  • Start date scheduled for Tuesday, October 13th
  • Remote opportunity available with equipment provided
  • Full-time schedule – M-F 830am – 530pm EST
  • Comprehensive medical, dental, and vision coverage
  • Access to covered mental health resources
  • A competitive 401k match
  • Employee Stock Purchase Program available to all teammates
  • Tuition reimbursement
  • Generous paid time off plan and paid holidays
  • Joining a culture of caring that values diversity of thought and background
  • Regularly scheduled team meetings and one-on-one development time with your leader

ABOUT BROWN & BROWN ABSENCE SERVICES GROUP

Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates.

Pay Range

19.50 – 19.50 Hourly

APPLY HERE: Return to Work Eligibility Specialist

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Credentialing Professional; Variable Staffing Associate

Job Details

he Credentialing Professional 1 supports clinician compliance by monitoring, verifying, and maintaining professional licenses and certifications. This role performs primary source verifications (PSVs), maintains accurate records, supports audits, and partners with clinicians, leaders, and compliance teams to ensure ongoing regulatory compliance.

Key Responsibilities

  • Perform primary source verifications of licenses, certifications, and other required credentials.
  • Monitor clinician credentials to ensure they remain current, active, and compliant with regulatory and organizational requirements.
  • Maintain accurate credential information and supporting documentation in enterprise systems.
  • Research and resolve licensure issues.
  • Support internal and external audits by gathering and validating documentation.
  • Generate reports, track credential status, and escalate compliance risks as appropriate.
  • Respond to inquiries from clinicians, leaders, and business partners regarding licensure requirements.
  • Participate in process improvement initiatives to enhance efficiency, quality, and compliance outcomes.

What makes you successful

  • Strong attention to detail and organizational skills.
  • Effective written and verbal communication skills.
  • Ability to manage multiple priorities and meet deadlines.

Use your skills to make an impact

Required Qualifications

  • Associate degree or equivalent experience in healthcare administration, credentialing, compliance, or related field.
  • Proficiency with Microsoft Office and business systems.

Preferred Qualifications

  • Experience in healthcare credentialing, licensure monitoring, compliance, or audit support.
  • Knowledge of regulatory and accreditation requirements.
  • Experience working with large data sets, reporting tools, and credentialing systems.

Additional information:

  • This role is part of the Variable Staffing Pool( VSP), which pays at an hourly rate. Variable Staffing Pool Humana associates work part to full time hours based on business need. VSPs are not eligible for associate bonuses and receive limited benefits, which are effective upon hire. The hours for this role are generally aligned based on the associate and business task at hand.
  • This role will report to a Credentialing Manager.
  • This role is fully remote within the US.
  • This role is an individual contributor with no direct reports.
APPLY HERE: Credentialing Professional; Variable Staffing Associate
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