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Job Details

Compensation Range:

Hourly: $20.00 – $24.04

Are you ready to take advantage of this exciting opportunity to join a growing team of passionate individuals who work together to help others fulfill their dreams through higher education?
Do you enjoy helping people reach their goals?
Are you passionate about making a difference in people’s lives?

Our Enrollment Advisor role is a full-time work-from-home opportunity. Apply Today!

As an Enrollment Advisor at National University, you’ll be a guide for prospective students from their first inquiry to their enrollment. This critical role involves managing both outbound and inbound communications, providing a seamless and supportive experience. This includes assisting prospective students in the decision-making process, considering factors such as academic, scheduling, time, motivation, and cost benefits of attending the university for each individual.

Essential Functions:

Proactively engage prospective students via phone, text, and email throughout all stages of the enrollment process.
Build rapport and guide students through the initial enrollment steps, partnering with Enrollment Specialists through their first class start.
Accurately document all interactions and updates in Salesforce.
Manage the complete “Inquiry to Enrollment” process while maintaining strong knowledge of university policies, programs, and admissions requirements.
Provide personalized guidance to help students make informed educational decisions.
Demonstrate professionalism, courtesy, and a commitment to exceptional student service.
Maintain proficiency in university, college, and program details through training and assessments.
Collaborate effectively as a team player with a positive, supportive attitude.
Manage multiple systems efficiently to process student applications.
Adhere to attendance, punctuality, and scheduling expectations.
Perform other related duties as assigned.

Requirements:

Education & Experience:

Bachelor’s degree preferred or an equivalent combination of education and experience.
Experience working in a team environment and using call center software.
Prior experience in education or consultative sales preferred.

Competencies/Technical/Functional Skills:

Demonstrates ability to navigate multiple systems and technologies, including CRM, SIS, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Thrives in a fast-paced, diverse, and changing environment while effectively managing multiple priorities and deadlines.
Takes ownership and accountability, proactively resolving issues on behalf of prospective students.
Builds strong, collaborative relationships with colleagues, functional partners, and external stakeholders to achieve university outcomes.
Acts with integrity and professionalism toward self, students, and the university.
Actively contributes to team success and supports others in achieving shared goals.
Demonstrates flexibility and understanding of complex organizational structures.
Puts the student first leveraging systems, data, and dashboards to support university outcomes.
Communicates effectively with a wide range of individuals in a diverse community.
Seeks understanding by asking questions and sharing ideas that improve processes, the student experience, and university results.
Partners with leaders to design and implement new processes that enhance efficiency and outcomes.
Develops personal goals aligned with the university’s mission, vision, and objectives.
Adheres to all regulatory and compliance requirements as a National University team member.

APPLY HERE: Enrollment Advisor I (November Start)

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APPLY HERE: Service Representative – Property & Casualty

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Seasonal Sales & Customer Support Representative – Closing

Job Details

Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members.

Responsibilities and Qualifications

How You Will be Successful:

Enjoy building relationships, inside and outside the organization.
Able to communicate clearly and accurately, both verbally and in writing.
Dedicated to helping customers by providing guidance, knowledge and authentic experiences.
Assist customers by taking inbound phone calls during your shift, this may be up to 8 hours a day.
Apply your passion for the outdoors, REI products, and gear to serve our customers effectively.

Bring your best, authentic self

We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all!

Additional qualifications:

Previous experience in retail and/or customer service call center preferred.

Demonstrate critical thinking by evaluating information from multiple software systems to solve customer issues.
Available to attend a virtual two week sales and service training class.
Reside in a state with an REI Retail location for the duration of the position.
Ability to work a flexible work schedule with reliable and predictable attendance.

Minimum age requirement of 18 years.

Schedule Requirements

The REI contact center hours of operation are as follows:

Monday – Friday, 6 am – 8 pm PST
Saturday – Sunday 8 am – 5 pm PST

To be a successful member of our Contact Center team, we are looking for candidates who have the below availability:

At least 2-3 weekdays and 1 weekend day (either Saturday or Sunday)
Available for a minimum of 24 hours per week
Available for a 4-8 hour shift between 10am – 8pm PST

Your scheduled hours and days will vary based on business volumes. The seasonal end date is in January 9, 2027.

APPLY HERE: Seasonal Sales & Customer Support Representative – Closing

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Seasonal Sales & Customer Support Representative – Opening

Job Details

Responsibilities and Qualifications

How You Will be Successful:

Enjoy building relationships, inside and outside the organization.
Able to communicate clearly and accurately, both verbally and in writing.
Dedicated to helping customers by providing guidance, knowledge and authentic experiences.
Assist customers by taking inbound phone calls during your shift, this may be up to 8 hours a day.
Apply your passion for the outdoors, REI products, and gear to serve our customers effectively.

Bring your best, authentic self

Additional qualifications:

Previous experience in retail and/or customer service call center preferred.

Demonstrate critical thinking by evaluating information from multiple software systems to solve customer issues.
Available to attend a virtual two week sales and service training class.
Reside in a state with an REI Retail location for the duration of the position.
Ability to work a flexible work schedule with reliable and predictable attendance.

Minimum age requirement of 18 years.

APPLY HERE: Seasonal Sales & Customer Support Representative – Opening

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Supplemental Health Claim Analyst

Job Details

We are currently seeking a dedicated Phone Claims Analyst to join our dynamic team in the Cancer Hospital Claims Department. This is a phone-based position where a majority of your time is spent on inbound and outbound calls. In this role, you will play a crucial part in ensuring the accurate and timely evaluation of claims, while adhering to both internal and external regulations and delivering an exceptional customer experience.

Training class starts on October 26th.

Training will be 6 weeks, Monday – Friday from 8am – 4:30pm CST.

Following training, the hours will be Monday – Thursday from 9am – 5:30pm CST and Fridays from 8:30am – 5pm CST. On occasion you may be required to work overtime based on business needs.

WHAT WE CAN OFFER YOU:

Hourly Wage: $20.50, plus annual bonus opportunity
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU’LL DO:

You’ll accurately determine claim benefits payable based on medical information and contract language in a timely manner, whilst ensuring all information conforms to established policies and procedures and ensure that provider data adheres to Corporate guidelines for file integrity and reporting purposes while maintaining production, quality and time service standards.
You’ll communicate with external and internal customers to obtain specific claim information in order to finalize claims and to explain claim handling, whilst meeting and exceeding customer expectations and cultivating relationships that secure commitment and trust.
You’ll provide effective customer service via multiple channels such as phone (to include inbound and outbound calls), written/email correspondence, etc. Performs service recovery techniques to resolve requests. Provides compliant and easily understood resolution options with the desired outcome of creating a positive customer experience. Utilizes resources to support service delivery resulting in retaining and/or growing the business.
You’ll be identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

WHAT YOU’LL BRING:

Shows a sense of urgency and is accountable for work results. Effective time management and organizational skills with an attention to detail and analytical and decision-making abilities.
Ability to work independently, and/or as part of a team, in a collaborative environment and is approachable.
Effective oral, written and interpersonal communication skills, sound judgment and the ability to think within a structured and compliant work environment while focusing on the customer.
Working understanding of computer systems such as email, data entry, and Microsoft products, with proficient keyboarding skills.
Ability to assess and understand the needs of the customer and demonstrates flexibility in customizing approach and response to resolve requests in a respectful and timely manner.
You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

Insurance product knowledge and experience.
Knowledge of medical terminology.

APPLY HERE: Supplemental Health Claim Analyst

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Import Specialist II

Job Details

This is a remote role, supporting our New York team, that follows a Monday through Friday schedule of 8:00AM to 5:00PM EST.

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.

Job Description:

Serves as the customer service liaison between the company and the customer(s)
Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs.
Traces shipments and re-routes freight accordingly.
Communicates and corresponds with CBP and the various PGAs to resolve routine issues.
Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties.
Cross-trains in additional responsibilities.
Handles confidential information.
Has experience specific to client submission requirements and clearance of specific commodities
Opens files, enters notes, information and document requests in corporate systems
Reviews documentation or issues documents to meet government regulations and carrier regulations
Convert and verify shipment weight, volume and foreign currency
Sends information/document requests to company’s employees, suppliers, service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
Maintains communication with customers, carriers and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Coordinates pick-ups and invoices files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.
Handles accounting processes accurately and in a timely manner
Performs additional duties as assigned by management.

Required Qualifications:

High school diploma/GED
3+ of recent customs brokerage experience

The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education.

*To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates.

APPLY HERE: Import Specialist II

Service Desk Specialist

Job Details

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

As a Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users. Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.

Responsibilities

Monitor, triage, and respond to all the tickets created internally and externally
Follow through each ticket from creation to true resolution
Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly
Contribute to the management of the end-to-end support process and continue to find opportunities in order to improve customer experience
Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
Maintain the technical user knowledge center by documenting best practices
Inform Product on feature ideas and help prioritize tickets
Notify Product when customers consistently struggle in specific areas
Escalate to Customer Success Managers when there are potential risks

Qualifications

• 1+ years of experience in a customer facing application support role
• Have strong experience with ticketing and CRM software such as JIRA
• Have ability to independently drive a positive customer experience by quickly responding to and resolving incidents/requests
• Have strong communication and collaboration skills
• Be able to get things done efficiently
• Experience working within software development and understanding of the Software Development Life Cycle (SDLC method)
• Proven track record of developing and meeting/exceeding SLAs and Support Desk deliverables
• Ability to conduct research into a wide range of technical issues
• Strong interpersonal, communication, writing, presentation and facilitation skills
• Detail-oriented, with exceptional follow-through and superior organizational skills
• Ability to communicate with technical teams (e.g. developers and engineers) effectively to drive effective issue resolution
• Experience in working on multi-client projects with competing priorities

Candidates who live on the East Coast of the United States

APPLY HERE: Service Desk Specialist

Telephone Counselor Associate (Remote – Texas Residents)

Job Details

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation.

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training, regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)

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