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Enrollment Support Specialist – Part Time

Job Details

When you join the team at Unum, you become part of an organization committed to helping you thrive.

 

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

  • Award-winning culture 

  • Inclusion and diversity as a priority 

  • Performance Based Incentive Plans

  • Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

  • Generous PTO (including paid time to volunteer!) 

  • Up to 9.5% 401(k) employer contribution 

  • Mental health support 

  • Career advancement opportunities 

  • Student loan repayment options 

  • Tuition reimbursement

  • Flexible work environments 

 

 

*All the benefits listed above are subject to the terms of their individual Plans.

 

And that’s just the beginning…  

 

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

 

 

General Summary:

This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group’s Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group’s) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.

 

 

Job Description Principal Duties and Responsibilities

  • Provide virtual retention and enrollment assistance to workers in all 50 U.S. States
  • Receives inbound interactions from workers
  • Makes outbound calls as needed to workers
  • Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
  • Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable
  • Retention Support: Educate workers on current benefits
  • Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker
  • Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events
  • Contact Support: provide contact information for benefits or HR resources to workers
  • Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products
  • Review all provided and necessary training/demos to service the need of the client/worker.
  • Utilize technology and additional resources to provide translation services.
  • Maintain Individual and Team performance metrics
  • Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
  • Document pertinent information about customer interactions
  • Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting
  • Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group’s) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members
  • Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.
  • Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities
  • Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.
  • Participates in projects and initiatives as assigned
  • May perform other duties as assigned

 

Job Specifications

  • Prefer 4-year degree or equivalent in work related experience or industry designation.
  • Existing knowledge of full Core and Voluntary benefit product offerings (all products)
  • Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
  • Completion of continuing education requirements to keep Life and Health license
  • Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
  • Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
  • Ability to work in a fast-paced environment, both as part of a team and independently
  • Demonstrate resolve to achieve their personal and business goals
  • Demonstrate good organizational skills and ability to multi-task
  • Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
  • Highly desired sales aptitude
  • Superior Customer Service Skills
  • Demonstrate ability to identify best practices and takes initiative to share ideas with team
  • Bi-lingual abilities are an asset
  • Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.
  • Full-Time ESS committed to working 40 hours per week
  • Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.
  • Committed to not taking pre-planned Paid Time Off in October and November of each year.

 

#LI-TB1

 

 

 

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA – plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

 

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

 

 

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$40,000.00-$75,600.00

 

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

 

 

Company:

Colonial Life

 

APPLY HERE: Enrollment Support Specialist – Part Time

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Public Records Specialist (Verifications)

Job Details

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. 

 

DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. 

 

Position Summary:

As a Public Records Specialist you will be responsible for verifying professional credentials through various public record sources. You will learn this role through a combination of trainer facilitated learning and hands on experience. The procedures we follow to deliver complete and compliant report can change occasionally with updates to compliance law and regulation updates in various jurisdictions (Federal, State, Local). In this position you will report to the department Supervisor/Team Lead.

 

Essential functions, responsibilities:

  • Conducting internet-based research to complete various records checks used in background reports primarily based in readily available public records. 

  • Processing items such as but not limited to motor vehicle record searches, medical sanctions, professional licenses etc.

  • Organizing and meeting expected assigned work targets to be completed in priority order, within an assigned time frame.

  • Communicating with Candidates and Government Agencies to obtain needed information to ensure accurate results are reported to Clients. 

  • Monitoring pending work levels to ensure timely completion of Client background reports. 

  • Leverage multiple public data research sites and processing of applications both internal and external to meet or exceed expected daily production targets. 

  • Providing internal notes and client updates as work progresses through the daily workflow queue. 

  • Maintain Strict Quality Standards. 

  • Ensure client guidelines are followed. 

  • Contributing to the team effort by accomplishing additional related tasks as needed. 

  • Other duties as assigned.

 

 

Key Skills & Experience:

  • High School diploma or equivalent.

  • Data entry, records entry, investigative service, medical billing, insurance claims processing, investigative research, law enforcement, internet research experience preferred. 

  • High level of proficiency in MS Office programs.

  • Strict attendance for scheduled work shifts is an essential function of the job along with the ability to flex OT as needed with little to no notice to address inventory levels within production. 

  • Problem solver with a drive to utilize resources such as training documents and process guides to resolves issues.

  • Ability to meet quality targets set by the organization. 

 

Training Schedule: Monday-Friday 8:00 am – 5:00 pm CST

Work Schedule (Post Schedule): Monday-Friday 7:00 am – 5:00 pm CST

 

Benefits: 

  • Personal and Sick Paid Time Off. 

  • 401k with a highly competitive match. 

  • 11 Paid Holidays.

  • Medical/Dental and Vision. 

  • Group Life Insurance, HSA/FSA.

  • Employee Assistance Program.

  • Educational Assistance Program 

 

Physical Requirements: 
• While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift-up to 15lbs.(occasionally). 
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at Recruitment.Recruitment@disa.com.

 

Job Pay Range

$ 16 – $18 / hr

 

EOE/M/F/Vet/Disability

APPLY HERE: Public Records Specialist (Verifications)

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Data Entry Coordinator – 6 Month Contract

Job Details

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

We are hiring for a teammate to update our records based on different input from various sources. This teammate will support the critical role of keeping our data up to date, which supports our clinicians and helps make sure we support our patients’ needs. *This is a 6-month, full-time contract position, averaging 40 hours per week, and is eligible for benefits.*

In this role, you will: 

  • Work closely with our Care Coordinator Team to update and maintain our EHRs based on input from different sources
  • Proactively manage your workload to keep outstanding data entry to a minimum
  • Ensure precision in data entry while staying accurate and efficient across a consistent, high-volume workload
  • Report out on data entry metrics as requested
  • Work with different systems, including but not limited to Google Sheets, EHRs, Typeform data, and others

Who you are: 

  • A passion for optimizing care and outcomes for pregnant people and newborns
  • Exceptionally detail-oriented, with strong organizational skills and the ability to prioritize and follow through on multiple tasks with accuracy
  • Experience with email, spreadsheets, EHRs, and other commonly used software, and willingness to work with new software

Why Pomelo

At Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you’ll learn, grow, be challenged, and have fun while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our compensation ranges are based on paying competitively for our company’s size and industry. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current hourly rate is $15 per hour

#LI-Remote

Potential Fraud Warning


Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com  to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

APPLY HERE: Data Entry Coordinator – 6 Month Contract

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Customer Service Specialist I – Customer Relations

Job Details

This position is responsible for administering the Collection Philosophy of Rady Children’s Hospital San Diego for all self-pay accounts. The Customer Service Specialist I will identify accounts with a self-pay balance after insurance has paid and those without insurance and will collect on those accounts. The incumbent will assist the families with financial assistance applications. The incumbent will work with families to establish payment plans in accordance with hospital policy and monitor the payment plans for compliance. The Customer Service Specialist I will receive incoming telephone calls and assist families with information pertaining to their accounts, understanding statements, and previous insurance payments. Incumbent will check Medi-Cal eligibility, apply share of costs, and update accounts with insurance information. The Customer Service Specialists will receive patient complaints in regards to billing and take appropriate action, based upon policy and procedures.

MINIMUM QUALIFICATIONS:

High School Diploma, GED or equivalent

2 years of experience

PREFFERED QUALIFICATIONS:

Associate’s Degree

3 years of experience

Bilingual English/Spanish

The current salary range for this position is $21.00 to $28.88

Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. This posting will remain open from the “date posted” until the hiring manager has determined there is a sufficient applicant pool or until the position is filled.

 

APPLY HERE: Customer Service Specialist I – Customer Relations

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Customer Service Representative (Remote)

Job Details

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

 

OVERVIEW:

 

Job Duties & Responsibilities

  • Partner with Athletes (customers) over the phone or via chat to address questions and concerns.

  • Dive into our Tier 2 escalation calls and chats like a pro, by solving questions, taking ownership of concerns, and cheering on our Athletes with enthusiasm.

  • Build relationships that go above and beyond the game, making each interaction matter through clear and empathetic communication.

  • Tackle challenges head-on, from gear advice to order hiccups, ensuring every Athlete leaves with a smile and ensuring our Athlete needs (orders, payments, price adjustments, returns/exchanges, loyalty accounts and gift cards) are met accurately and efficiently.

  • Be the MVP of our team by utilizing appropriate processes, online programs, and bringing positivity and passion to every shift.

  • Work with internal and external partners (e.g., DICK’S Sporting Goods stores, shipping companies, other Athlete Engagement Teammates) over the phone, email, and/or chat to support issue resolution, share knowledge, and complete queue work.

  • Take ownership of any significant issues or uncertainties that arise during Athlete calls such as trouble-shooting technical issues, reporting sensitive concerns, and investigating potential incidents. Appropriately log all information.

  • Be a positive voice within the team and offer recommendations to your supervisor on how to create better athlete experiences.

 

QUALIFICATIONS:

 

 

  • High school diploma or equivalent

  • <1 year experience

  • Experience in customer facing role such as customer service, retail, food service, hospitality (part-time okay)

  • High speed internet

  • Ethernet port

  • Microsoft Office, TEAMS

  • Navigate 2 computer screens while typing and talking

  • Experience a plus for IVR (Five9), CRM or order management lookup tools, viewing tracking information (Fedex, UPS, Freight) and using loyalty and gift card platforms

  • A love for sports and building strong communities, with a knack for sharing that passion with others

  • Think fast on your feet and doesn’t get overwhelmed when thrown a curve ball

  • Stellar communication skills that score big points in problem-solving

  • Tech-savvy skills to navigate our systems and slam-dunk service every time

  • Flexibility to adapt to different situations and play as a team player

  • If Bilingual – could be called up to speak to our Spanish speaking Athletes

  • Train like a champion! Ability to attend mandatory training Monday through Friday 8 am – 5pm (ET) for the duration of training.

  • Willingness to work one weekend day a week (i.e., 4 weekdays, 1 weekend day) as well as some holidays, in order to support our peak business.

 

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidatesdo not use AI tools(like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

  • Cameras must be onduring all virtual interviews.

  • AI tools are not permittedto be used by the candidateduring any part of the interview process.

  • Offers are contingent upon a satisfactory background check which may include ID verification.

 

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

 

 

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Targeted Pay Range: $35,400.00 – $53,300.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK’S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

APPLY HERE: Customer Service Representative (Remote)

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