As a Customer Care Agent, you’ll be the first point of contact for callers, providing compassionate, knowledgeable, and solution-focused support. You’ll handle a variety of inquiries—from simple questions to more complex concerns—with professionalism and empathy.

This role goes beyond answering calls. You’ll build connections, understand each caller’s unique needs, and guide them toward the right solutions using the tools and resources available. Your ability to listen, educate, and consult will help ensure every caller receives a smooth and positive experience.

Quick Facts:

• Hours: Monday – Friday, 8AM to 9PM. Saturday and Sunday hours dependent on business need. 
• Pay: $17.00
• Training: Mandatory 10 weeks of training. 
  • 100% training attendance is required. Time missed during training may result in removal from the program. 
• This position is fully remote / work from home. 

What Senture has to offer:

• Work from home
• All equipment provided
• Competitive
• Paid training
• Growth & Development Opportunities

Important: At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

• High School Diploma or GED
• Prior call center or customer service experience highly desired
• Excellent interpersonal skills with the ability to communicate effectively both orally and in writing
• Excellent organizational and multitasking skills
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Basic computer literacy, especially with Windows-based systems
• Ability to sit for extended periods of time
• A genuine desire to help and advocate for customers.
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test

Candidates must meet the following requirements to work from home:

• Enclosed and secure work area with zero distractions
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
• Must be able to meet the minimum internet speed requirements of 25 mbps download and 10 mbps upload.
• Hotspots, satellite and wireless internet service are NOT allowed for this role.

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
• Act as advocate to facilitate problem resolution via telephone in a timely and courteous manner.
• Document all call information according to approved operating procedures
• Navigate multiple computer systems and screens simultaneously while engaging with customer.
• Verify customers information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client specific information.
• Meet quality assurance requirements and other key performance metrics, including punctuality and attendance
• Shift and Schedule adherence.
• Other duties as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company’s success

• Gains familiarity with Fulfillment Support concepts, practices and methodologies.
• With guidance, performs basic implementation and related duties, including:
• Working with team members to gain understanding of customer account conditions and implementation and/or configuration related requests.
• Installing, maintaining, uninstalling and troubleshooting equipment and systems.
• Handling client questions about installation, billing and ongoing service requirements.
• Responding to client queries and service requests.
• Liaising with internal technical and support teams to help with service responses.
• Documenting and reporting on status and progress.
• Gains understanding of client implementation and related technical / data transfer protocols.

Qualifications

• Proficient in Microsoft Office, including Outlook, Excel and Word.
• Knowledge of the port process, telephony, 
  Competitive Local Exchange Carrier (CLEC) and Incumbent Local Exchange 
  Carrier (I-LEC) processes and procedures.
• Understands the necessity and value of accuracy and attention to detail. Demonstrates the ability to process information with high levels of accuracy. Utilizes specific approaches and tools for checking and cross-checking own and others’ outputs.
• Develops and uses checklists to ensure information goes out error-free. Accurately gauges the impact and cost of errors, omissions and oversights.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
 
 

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.