• Adaptable and resilient – you thrive in a fast-moving, ever-changing startup environment

• People-first communicator – you listen with empathy, connect easily, and meet members where they are

• Clear and confident in both written and spoken communication, with the ability to answer questions in the moment

• Detail-oriented problem solver – you spot the small things and think creatively to help members navigate their plans

• Education: High school diploma or equivalent required; bachelor’s degree preferred

• Bilingual in English and Spanish (preferred)

• Experience in healthcare or insurance (preferred)

• Available for one of these two shifts options (Central Standard Time):

  • Monday–Friday: 7:00 AM – 11:00 AM 

  • Monday–Friday: 3:00 PM – 7:00 PM 

• High School diploma or GED minimum education requirement 
• Must have 1+ years of high-volume call center experience 
• Intermediate computer skills required
• Medical terminology knowledge highly preferred, though healthcare experience not required 
• Reliable, high-speed internet access and Wi-Fi connection required

• You have experience in healthcare, ideally in patient access, care coordination, community outreach, admissions, intake, or member engagement
• You bring a sales mindset — you are persuasive, confident, and motivated by outcomes, while remaining deeply empathetic and ethical
• You are comfortable working in a metrics-driven environment and understand that data is a tool for improvement, not pressure
• You have a “fire in the belly” for expanding access to high-quality, stigma-free addiction and mental health care
• You take ownership — if someone says “I’ll call back,” you create a follow-up plan rather than closing the loop
• You move quickly, manage multiple leads at once, and thrive in a fast-paced environment
• You are tech-savvy and comfortable working across CRM systems, scheduling tools, and communication platforms
• You adapt easily to change and are energized by building new processes rather than relying on rigid scripts
• You communicate with clarity, warmth, and professionalism — even in emotionally complex or high-stakes conversations

• Answer telephone promptly and in a polite and professional manner
• Strong customer service acumen
• Effective verbal and listening communication skills
• Ability to make decisions, solve problems, and work independently
• Demonstrate attention to detail and accuracy
• Basic computer proficiency
• Ability to quickly learn the use of Lynx and CPR+
• Knowledge in the use of Microsoft applications

• Two (2) years of college (specifically business courses) or
• One (1) to three (3) years of experience in a medical staff office or credentials position
• Excellent organization skills with the ability to handle multi-tasks
• Excellent interpersonal skills
• Excellent negotiation and persuasion skills

• Three years of customer service or office experience.
• Experience with computer data entry and trouble shooting.
• Experience with word processing and spreadsheets.
• Demonstrated interpersonal and problem solving skills.
• Demonstrated effective verbal and written communication skills.

• Undergraduate or Graduate degree, or equivalent professional experience
• Strong customer-focused mindset with exceptional attention to detail
• Experience in client service and support environments
• Advanced computer proficiency, including Microsoft Office Suite, internet research, and database lookups
• Strong time management and organizational skills, with the ability to manage multiple priorities effectively
• Excellent written and verbal communication skills, with the ability to engage professionally at all levels of the organization
• Self-starter with the ability to manage processes from initiation through completion
• Ability to work independently while following established company and client guidelines
• Comfortable working under pressure and managing time-sensitive projects
• Strong prioritization skills, with the ability to respond and escalate appropriately when necessary

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts, including: evenings, weekends, and holidays
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• High level of expertise with spelling, grammar, and punctuation
• Courteous and friendly with high level of professionalism
• Willingness to learn and adapt to new tools and technologies
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
• Strong time management and able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
• Able to actively listen to customer needs and demonstrate empathy – this includes having problem sensitivity – solve customer problems and be sensitive to others while you do it
• Able to problem-solve and think on your feet
• Highly adept at working with a high frequency of conflict situations, as well as upset customers with patience and professionalism
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• Able to use your hands to handle, control, or feel objects, tools, or controls
• 1 – 3 years of customer support and technical support call center experience

• 5+ years of experience in HR, onboarding, benefits administration, or a related field
• Working knowledge of benefits plans (medical, dental, vision, 401(k), FSA/HSA, disability, etc.)
• Experience with HRIS platforms, Excel, PowerPoint, and Microsoft-based programs
• Strong written and verbal communication skills
• Excellent organization, accuracy, and attention to detail
• Experience in veterinary medicine or human healthcare is a plus
• High level of confidentiality and professionalism
• Ability to work independently while thriving in a start-up environment

• Minimum of 1 year in customer service or a similar role.

• High School Diploma or Equivalent Education 

• Strong background in de-escalating calls.

• Ability to address and resolve blocking issues raised by customers.

• Strong multitasking and attention to detail.

• Ability to thrive in a fast-paced environment.

• Clear and articulate verbal and written communication.

• Basic digital literacy and technical troubleshooting

• Fluent in English  

Skills:

• Data Entry

• Customer service

• Detail oriented

• Strong written and verbal skill

Experience:

• 1 year of applicable experience (e.g. prior experience in medical, healthcare, and/or contact center setting)

Education:

• High School Diploma or GED

• High School Diploma or GED        
• Healthcare experience in Medical or Behavioral Health
• At least 2 years of experience in call center, front desk, or as clinic coordinator in an outpatient setting
• Experience in behavioral health setting preferred
• Electronic appointment scheduling experience preferred
• Strong customer service experience
• Excellent Verbal communication skills
• Proven ability to Multi-Task
• Problem Solving and critical thinking skills a plus

• 1+ years of technical skills with the ability to work across multiple software systems including Outlook, Teams

• 2+ years of Customer Service and/or administrative experience

• Proficiency with Microsoft office applications (Word, Excel, Outlook)

• Our Department of Defense contract requires U.S. Citizenship

• Successfully receive interim approval for government security clearance (NBIS – National Background Investigation Services)

• HGB is not authorized to do work in Puerto Rico per our government contract.  We are not able to hire candidates that are currently living in Puerto Rico.

• Must be able to work a shift of 10:30 a.m. – 7 p.m. E.T. to help handle internal phone queue

• Medical terminology experience and/or UM/Coding Experience

• 3 years experience in customer service or referral management position (handling high volume of work with a deadline)

• 3 years of experience in healthcare/medical or health insurance field

• High school diploma or equivalent required.
• 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.
• Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software.
• Qualified candidates from the New England region- MA, CT, RI, NH, ME and VT only.

• Sincere desire to assist the customer 
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

• This position is Remote.

• 1+ years of related experience Required.

• Follows established routines under close supervision.

• Self-starter with a strong desire to learn and work independently.

• Excellent listening skills complemented by proficient verbal and written communication.

• Ability to ask probing questions to fully comprehend and support member questions and concerns.

• Ability to multi-task and maintain composure under pressure while maintaining the utmost professionalism and providing a positive member experience.

• Ability to follow procedures, policies, and regulations.

• Strong computer skills, experience working in a Windows environment, using the internet and databases effectively to respond to members needs over the telephone or via electronic communications.

• Coachable, engage in clear and honest dialogue, welcoming open conversations through the exchange of ideas and solutions.

• This position is Remote.

• Associate’s degree or commensurate experience is Required.

• 1+ years of prior work experience in sales or customer service is Required.

• Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly, and energetic attitude.

• Ability to remain calm under pressure and to be entrusted with the handling of confidential and personal matters.

• Self-starter with a strong desire to learn, work, and think independently.

• Demonstrates strong interpersonal skills, fostering relationships with internal and external contacts, serving as a reliable point of contact for inquiries, requests, and information.

• Demonstrates the ability to exercise sound judgment and decision-making skills in handling day-to-day tasks and resolving routine issues independently, while knowing when to escalate more complex matters to leadership.

• Knowledge and ability to efficiently navigate among numerous computer systems.

• High school diploma or equivalent required.
• Minimum one (1) year of experience in a hospital emergency, urgent care, or radiology department preferred.
• Solid knowledge of medical and radiology terminology and anatomy.
• Excellent computer skills with the ability to navigate multiple platforms simultaneously.
• Strong communication skills, both written and verbal, with attention to detail and professionalism.
• Critical thinking, decision-making, and multitasking skills in high-pressure environments.
• Ability to work independently with minimal supervision while maintaining accuracy and efficiency.

• Sincere desire to assist the customer 
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

• Good listening, verbal, and written communication skills in English.

• Inbound call/phone experience (high volume highly preferred).

• Excellent customer service skills with 1 year of phone customer service experience.

• Technically savvy preferred.

• Logic, reasoning, time management, and facial recognition skills.                      

• Proficiency, attention to detail, and interpersonal skills.

• Ability to multitask and assist multiple customers at one time (online sessions).

• Once trained for phones agents will be required to simultaneously assist customers online and on inbound phone calls.

• Reasonable and predictable attendance. 

• Minimum 6 months customer service experience

• Sincere desire to assist the customer 
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

• Associate’s degree in a business field or equivalent experience
• Three years of call center or customer service experience, or one year of financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently, and as part of a team
• Proficiency using MS Office tools

• High school diploma or GED required
• Strong customer service experience preferred
• A/R, billing, insurance verification or customer service experience preferred
• Healthcare experience preferred
• Bilingual preferred 

• High School Diploma or GED 
• U.S. Citizenship 
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DOD) background investigation 
• One year experience in a customer service role or administrative support work requiring data entry work 
• Proficiency in using Microsoft Office products and the Internet

• Sincere desire to assist the customer 
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

• 1–3 years of experience in data processing, operations, project coordination, or a related role
• Exceptional attention to detail and commitment to data accuracy
• Strong analytical skills with the ability to interpret and categorize incoming information
• Clear and professional written and verbal communication skills
• Ability to manage high volumes of incoming data while maintaining quality standards
• Strong organizational skills and ability to prioritize effectively
• Comfortable working in internal systems, CRMs, or project management tools