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Technical Customer Service Advisor, Remote

Job Details

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

 

Technical Customer Service Advisor 

Remote (US) 

$17.31 per hour + Performance-Based Bonuses 

Full Time Schedules between 7am CST – 10:15pm CST 

 

Are you a tech enthusiast who loves helping people? 

Join an industry leader in the smart device space as a Technical Customer Service Advisor!  This is a dynamic role where you’ll provide critical support to customers, troubleshooting technical issues, assisting with account inquiries and helping customers navigate their tech experience.  If you love tech, problem-solving and helping people, this is the job for you!  

 

What You’ll Do: 

  • Support customers with smart devices, account inquiries and technical troubleshooting. 
  • Work across multiple systems to retrieve information, document calls and resolve issues—all while engaging with customers 
  • Use problem-solving skills in a semi-scripted environment to deliver tailored solutions 
  • Benefit from dedicated training and grow your skills in a supportive team environment 
  • Work Remotely with all equipment provided in your dedicated workspace 

 

What We’re Looking For:  

  • At least 6 months experience in customer service 
  • Ability to work independently, stay motivated and thrive in a dynamic environment 
  • Strong communication, time management and problem-solving abilities 
  • Tech-savvy with a passion for helping people 
  • Familiarity with iOS and/or macOS, or comparable technology, is preferred 
  • 18 years or older, high school diploma/GED and able to pass assessments 
  • Ability to successfully pass a criminal background check 
  • Flexibility to work full-time hours between 7:00AM – 10:15PM CST, based on business needs 

 

What’s in it for you? 

  • Competitive hourly rate of $17.31 plus performance-based bonuses 
  • Day-one benefitsfor you and your family, including medical, dental and vision coverage 
  • Paid time offto maintain work-life balance 
  • Opportunities for growth in a supportive, technology-driven company 
  • Remote work with all necessary equipment provided 

 

Want more details? 

We’ve got you covered!  Visit our Landing Page for important information about the role, including shift details, call type examples, FAQ, workspace and internet requirements, and more.   

 

About Conduent 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. 

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. 

We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment. 

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.31 per hour. 

 

Excited to make an impact and grow with us?  Apply now!  

 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent’s ADAAA Accommodation Policy.

 

APPLY HERE: Technical Customer Service Advisor, Remote

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Seasonal Quality Specialist 

Job Details

Must reside in the following states to be considered for a Seasonal Role:

AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI 

Please note: This is a remote seasonal role, starting in October through December 2025. Do you thrive in a fast-paced, lively atmosphere?  Do you love working with people, solving problems, and providing exceptional service? If so, read on!

The Role:

Minted is looking for a Quality Specialist to be responsible for ensuring best-in-class quality for the Minted Customer Service team. Reporting to the Quality Assurance Supervisor, the Quality Specialist conducts daily contact assessments of phone calls, emails, and chats between Customer Service Representatives and our customers. They evaluate the contact against a quality rubric and provide feedback to the agent and their supervisor about their performance. The Quality Specialist is a key component of the customer service team and improves the customer experience by providing constructive feedback directly to agents and to leadership, as well as reporting and insight about how the department is performing. 

You Will:

    • Review and evaluate Customer Service Representatives’ phone, email, and chat contacts to ensure accuracy, quality, and resolution of customer issues
    • Support team leadership by serving as a subject matter expert on Customer Service standards and best practices
    • Provide timely and constructive feedback to rectify errors and improve the customer experience
    • Escalate significant gaps in Customer Service quality to leadership for review and action to ensure high levels of customer satisfaction
    • Contribute to the development of resources available to the Customer Service team by reviewing them to ensure consistency and accessibility as needed
    • Advocate for a high-quality customer experience by reviewing Customer Service standards and best practices and working with the Quality Supervisor to improve them as needed
    • Support the Quality Supervisor on projects to improve the customer experience as needed

You Are:

    • Flexible, detail-oriented, accurate, and able to work in a team environment
    • Able to investigate, analyze information, and draw conclusions
    • Focused on a high-quality customer experience where issues are resolved and soft skills are used to create a positive experience
    • Able to effectively coach customer service representatives to improve results
    • Able to accurately and thoroughly communicate issues to management

You Have:

    • 2+ years of customer service experience, preferably in a call center environment
    • Well-developed computer skills, including Google Docs and Sheets
    • Experience with CRM software and contact management tools

Compensation:

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Geo Base Salary Range 2 – Includes CO, IL, NJ, OR, TX, VA, WA – $21.41/hr

Geo Base Salary Range 3 – Includes AR, AZ, CT, FL, GA, ID, KS, LA, ME, MN, MO, MT, NC, NV, OK, TN, UT, WI – $19.65/hr

Benefits:

– Paid Sick Leave

– Minted Friends and Family Discount

– Access to employee perks portal

DISCLAIMER: 

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment Decisions: 

We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

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Customer Service Representative

Job Details

Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members’ lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes. 

***WORK FROM HOME REQUIREMENTS***

  • High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.

  • Ability to directly hardwire to your modem

  • Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely.

  • Attend 100% of training, on camera for the first 30 days of employment.

In this role, you will… 

  • Receive and document customer concerns while ensuring all relevant information is correct in a timely manner

  • Ensure all company procedures are followed 

  • Ensure accurate trip data is input in our systems

  • Demonstrate a personal commitment to producing high-quality work 

  • Refer unresolved customer grievances to designated department for further investigation and resolution 

  • Multitask effectively and efficiently to extract necessary information from multiple systems

  • Review and educate members on our services and their insurance coverage.

We are excited to speak to someone with the following… 

  • High School Graduate or General Education Degree (GED) 

  • 0-2 years of related experience 

  • 6+ months contact center experience OR customer service experience

  • Strong organization skills, written, and verbal communication skills. All system documentation will be in English

  • Can type 35wpm or more 

  • Answer a high volume of calls up to 100+ calls per day 

  • Proficiency in Microsoft Office Suite

  • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

  • Work overtime as required

  • Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment.

Pay Rate – Starting at $16.00/hr

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post –Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

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Temporary Recruiter – Contact Center

Job Details

We are currently hiring temporary Recruiting team members to effectively support the process to recruit, screen, test and select employees to ensure the successful operation of the Call Center. Participate in acting as an information source and strategic business partner in all phases of recruiting for the organization.

This seasonal role is expected to last through December 2025.

Roles & Responsibilities:

  • 1. Assist in developing, implementing, and executing hourly and exempt recruitment strategies to meet the staffing needs for internal and external positions including testing, screening, and interviewing to ensure call handling and service levels are maintained.
  • 2. Meet required metrics in the daily recruiting process
  • 3. Assist in the completion of specific projects as directed by the HR action plans and/or the HR team.
  • 4. Follow established recruiting processes keeping the team in compliance with all internal audit processes and applicable state/federal laws.
  • 5. Represent the recruiting team during internal/external audits as needed.
  • 6. Assist in coordinating corporate and facility functions for the employees
  • 7. Assist in developing and implementing the branding and marketing strategies that will ensure the Sagility brand is professionally represented in the community.
  • 8. Orientate and onboard new employees to ensure understanding of company policies and procedures.
  • 9. Maintain partnerships with employment agencies as needed.

Educational Qualifications:

  • BA / BS in Human Resources or related field or equivalent combination of education and/or experience.
  • Language Skills: English
  • Experience: 1 to 2 years of human resources experience required preferably in some type of recruiting role

Specialized Skills:

  • Intermediate knowledge of PC applications for Word, processing spreadsheets, presentations, etc.
  • Demonstrated written and verbal communication skills to include presentation ability.
  • Demonstrated decision-making and problem-solving ability.
  • Demonstrated ability to manage conflict.
  • Proven ability to work as part of a team
  • Nice to have Skills: Bilingual (Spanish)

Salary: Up to $20.00’/hour

An Equal Opportunity Employer/Vet/Disability

Location:

Work@Home USAUnited States of America

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