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Remote Customer Service Representative

 

Job Details

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality — (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.

Required Skills and Experience:

  • One year of office support experience in a customer service role preferred
  • High School diploma
  • Excellent customer service skills and attitude
  • Excellent written and verbal skills
  • Proficient with office equipment
  • Attention to detail
  • Problem-solving
  • Computer proficiency – MS Suite
  • Typing speed 45WPM
  • Professional appearance
  • Ability to multi-task in a fast-paced environment
  • Bilingual skills a plus
  • Occasional overtime as needed
Pay: $16.04 – $22.00 hourly
For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 – $24.00 hourly

 

Benefits Summary: 

·        Medical/Dental/Vision 

·        401k plus a company match 

·        ESPP – Employee Stock Purchase Plan 

·        EAP – Employee Assistance Program (no cost to you) 

·        Vacation & Sick pay 

·        Paid Company Holidays 

·        Life and AD&D Insurance 

·        Discounts 

Along with many other employee benefits. 

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

APPLY HERE: Remote Customer Service Representative

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Assoc Customer Support Rep – CVR

Job Details

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

 

Position Summary

Provides primary remote support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development

 

Position Responsibilities & Essential functions

  • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket

  • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues

  • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry

  • Troubleshoots problems with malfunctioning software applications and recommends corrective action

  • Directs and guides clients through resolution of technical issues

  • Submits requests for product changes and other custom programming updates

  • Practically applies knowledge of CDK case resolution process, policies, and escalation methodology

  • Attends training courses as required and stay abreast of evolving internal processes and industry developments

  • Provides customer service and remote support services and applies problem solving skills

  • Works in a team environment and assist team members on various issues

  • Provides other ad hoc support and duties as assigned

  • Works in an environment with competing priorities

 

Qualifications & Requirements

  • Associates/Bachelors strongly preferred

  • Proficient PC skills, specifically in Windows and IOS environments

  • Knowledge and familiarity with mobile devices (Smartphones/iPads)

  • Ability to document, track and monitor a problem/issue to a timely resolution

  • Problem solving ability

  • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties

 

Preferred Qualifications

  • 1 year of PC desktop support or technical support experience with client contact

  • Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)

  • Experience using a ticketing System such as Clarify, Remedy, or Footprints

  • Knowledge of Unix / Linux / SQL

  • PC certifications (A+, MCDST or MCST)

  • Automotive industry experience

  • Bilingual French or Spanish

 

Salary: $20/hr – $27/hr

 

 

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

  • Paid Time Off (PTO)

  • 401K Matching Program

  • Tuition Reimbursement

 

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

 

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

 

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.

 

APPLY HERE: Assoc Customer Support Rep – CVR

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Technical Customer Service Advisor, Remote 

Job Details

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

 

Technical Customer Service Advisor 

Remote (US) 

$17.31 per hour + Performance-Based Bonuses 

Full Time Schedules between 7am CST – 10:15pm CST 

 

Are you a tech enthusiast who loves helping people? 

Join an industry leader in the smart device space as a Technical Customer Service Advisor!  This is a dynamic role where you’ll provide critical support to customers, troubleshooting technical issues, assisting with account inquiries and helping customers navigate their tech experience.  If you love tech, problem-solving and helping people, this is the job for you!  

 

What You’ll Do: 

  • Support customers with smart devices, account inquiries and technical troubleshooting. 
  • Work across multiple systems to retrieve information, document calls and resolve issues—all while engaging with customers 
  • Use problem-solving skills in a semi-scripted environment to deliver tailored solutions 
  • Benefit from dedicated training and grow your skills in a supportive team environment 
  • Work Remotely with all equipment provided in your dedicated workspace 

 

What We’re Looking For:  

  • At least 6 months experience in customer service 
  • Ability to work independently, stay motivated and thrive in a dynamic environment 
  • Strong communication, time management and problem-solving abilities 
  • Tech-savvy with a passion for helping people 
  • Familiarity with iOS and/or macOS, or comparable technology, is preferred 
  • 18 years or older, high school diploma/GED and able to pass assessments 
  • Ability to successfully pass a criminal background check 
  • Flexibility to work full-time hours between 7:00AM – 10:15PM CST Monday to Sunday, based on business needs 

 

What’s in it for you? 

  • Competitive hourly rate of $17.31 plus performance-based bonuses, which may be below your state’s minimum wage.  Please take this into consideration when applying.
  • Day-one benefits for you and your family, including medical, dental and vision coverage 
  • Paid time off to maintain work-life balance 
  • Opportunities for growth in a supportive, technology-driven company 
  • Remote work with all necessary equipment provided 

 

Want more details? 

We’ve got you covered!  Visit our Landing Page for important information about the role, including shift details, call type examples, FAQ, workspace and internet requirements, and more.   

 

We are NOT currently hiring in the following geographies, including but not limited to: 

  • STATES: AK, CA, HI, MA, IL, MT & NY 
  • COUNTY/CITY: MD – Montgomery County, CO- Denver 
  • METROS: MN – Minneapolis, IL – Chicago, NY- New York City, OR – Portland, Washington DC, Seattle – WA  

 

About Conduent 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. 

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. 

We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment. 

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.31 per hour. 

 

Excited to make an impact and grow with us?  Apply now!  

 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent’s ADAAA Accommodation Policy.

APPLY HERE: Technical Customer Service Advisor, Remote

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