This role plays a key role in supporting members to access the care they want, need, and deserve. You’ll get really good at understanding federal and state programs and which members qualify for them. You’ll demystify often confusing processes like enrolling in Medicaid by assisting members during the application process. You’ll also be an important part of helping us connect members with local social services through outreach and follow-up communication. 

This is a fast paced company that will come with ebb, flows, and last minute changes. A successful candidate will be outgoing, detail-oriented, and have a natural desire to help people. We often require management of several tasks at once so enthusiasm and organization are key.

Responsibilities will include:

• Conduct outreach via mail and telephone to educate and inform members about available state and federal benefits (i.e., Medicaid, SNAP, and Energy Assistance).

• Support members throughout the enrollment process for various programs, handling necessary paperwork and following up with agencies as needed.

• Triaging incoming referrals for members needing social services and financial assistance, providing operational and administrative support across the team.

• Utilize an internal resource library to identify appropriate services, including transportation, financial aid, food support, and medication discounts, to meet member needs.

• Collaborate with other teams to ensure comprehensive support for all member inquiries and needs.

• Conduct follow-up communication with local organizations to ascertain ongoing support for members.

• Meet or exceed performance and quality goals while providing outbound (and at times inbound) call support for members seeking assistance.

Required skills and experience:

• Strong understanding of federal and state programs, especially Medicaid, SNAP, and other social services.

• Exceptional communication skills with a desire to help and exceed member expectations.

• Ability to juggle multiple priorities effectively in a fast-paced, dynamic environment.

• Proven organizational skills with a high attention to detail.

• Proficient in utilizing various technologies and tools to enhance service delivery.

• A proactive and positive team player with a “can-do” attitude.

Desired skills and experience:

• 3+ years in a customer or patient-serving role, with previous experience in social services or financial eligibility preferred.

• Bilingual skills in English and Spanish proficiency OR in Haitian-Creole preferred

• Demonstrated ability to work independently while continuously improving processes.

• A history of achieving goals and contributing to team success.

#LI-Remote

Salary Range: $22-$25 per hour

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more….

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States.  And we’ve just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.